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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 197 Setting up multiple locations 8 5. Type 1 in the Daylight Savings Rule field in the Number 1 row. In our example, daylight savings rule 1 applies to U.S. daylight savings time. Tip: Use display daylight-savings-rules to see what rules have been administered on your switch. 6. Type 312 in the Number Plan Area Code field in the Number 1 row. In our example, 312 is the local area code for Chicago, location 1. 7. Type New York in the Name field in the Number 2 row. 8. Type -01:00 in the TimeZone Offset field in the Number 2 row. In our example, subtract one hour from the system clock in Chicago to provide the correct time for the location in New York. 9. Type 1 in the Daylight Savings Rule field in the Number 2 row. In our example, daylight savings rule 1 applies to U.S. daylight savings time, and both locations use the same rule. 10. Type 212 in the NANP field in the Number 2 row. In our example, 212 is the local area code for New York, location 2. 11. Press ENTER to save your changes. Related topics Refer to ‘‘ Setting the system date and time’’ on page 10 for more information about how to set your system clock and specify the daylight savings rule for the location. Refer to ‘‘ Establishing daylight savings rules’’ on page 7 for more information about how to specify the dates and times of daylight savings rules.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 198 Routing with multiple locations 8 Routing with multiple locations When you set up multiple locations, you can define call routing that covers all locations as well as call routing specific to each individual location. Use your routing tables to define local routing for 911, service operators, local operator access, and all local calls for each location. Leave long-distance and international numbers that apply across all locations on the routing tables with location field set to all. Before you start Be sure the Multiple Locations field on the System-Parameters Customer-Options screen is set to y. If this field is set to n, contact your Lucent representative for more information. AAR or ARS must be administered. nFor AAR, verify that either the Private Networking field or the Uniform Dialing Plan field is y on the System-Parameters Customer-Options screen. nFor ARS, verify that the ARS field is y on the System-Parameters Customer-Options screen. Each cabinet in a switch must be assigned a location number. Refer to the maintenance information for your switch for more information. Instructions For example, let’s use ARS to set up local call routing for two switch locations. Our Chicago switch is assigned to location 1, and our New York switch is assigned to location 2. Our example shows a simple local dialing plan. Each location already contains location-specific routing tables. We’ll use route pattern 1 for local service calls and route pattern 2 for local HNPA calls in the Chicago location. Tip: Create location-specific routing by assigning different route patterns for each location.
DEFINITY ECS Release 8.2
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June 2000
Routing outgoing calls
199 Routing with multiple locations
8
To define local calls for switches in Chicago and New York:
1. Type
change ars analysis location 1 and press ENTER.
The AAR and ARS Digit Analysis Table
screen for location 1 appears.
2. Type the information for local dialed strings and service calls in each row
on the form.
In our example, for location 1 (Chicago) local HNPA calls:
nType the appropriate digit in the Dialed String field
nType 7 in the Total Min field
nType 7 in the Total Max field
nType 2 in the Route Pattern field
nType hnpa in the Call Type field
In our example, for location 1 (Chicago) local service calls:
nType the appropriate digits in the Dialed String field
nType 3 in the Total Min field
nType 3 in the Total Max field
nType 1 in the Route Pattern field
nType svcl in the Call Type field
3. Press
ENTER to save your changes.
4. Type
change ars analysis 4 location 2 and press ENTER.
The ARS Digit Analysis Table for location 2 appears.
5. Type in the local HNPA and service call routing information for New York.
6. Press
ENTER to save your changes.
change ars analysis Page 1 of X
ARS DIGIT ANALYSIS TABLE
Location: 1___ Percent Full: ___
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
2________________ 7 7 2____ hnpa ___ n
3________________ 7 7 2____ hnpa ___ n
4________________ 7 7 2____ hnpa ___ n
411______________ 3 3 1____ svcl ___ n
5________________ 7 7 2____ hnpa ___ n
555______________ 7 7 deny_ hnpa ___ n
6________________ 7 7 2____ hnpa ___ n
611______________ 3 3 1____ svcl ___ n
7________________ 7 7 2____ hnpa ___ n
8________________ 7 7 2____ hnpa ___ n
811______________ 3 3 1____ svcl ___ n
9________________ 7 7 2____ hnpa ___ n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 200 Modifying call routing 8 Related topics Refer to ‘‘ Automatic routing — general’’ on page 1178 for more information on ARS. Refer to ‘‘ AAR and ARS Digit Analysis Table’’ on page 465, ‘‘AAR and ARS Digit Conversion Table’’ on page 470, and ‘‘Toll Analysis’’ on page 977 for general information on ARS administration. You can define location specific entries in addition to the global entries on these screens. Modifying call routing If your system uses ARS Digit Analysis to analyze dialed strings and select the best route for a call, you must change the digit analysis table to modify call routing. For example, you’ll need to update this table to add new area codes or to restrict users from calling specific areas or countries. Adding a new area code or prefix A common task for system administrators is to configure their system to recognize new area codes or prefixes. When you want to add a new area code or prefix, you look up the settings for the old area code or prefix and enter the same information for the new one. Tip: Use display toll xxx (where xxx is the prefix you want to add) to see if the new area code or prefix number is set up as a toll call (y) or not. Some users may not be allowed to dial toll call numbers. Instructions Let’s add a new area code. When the California area code, 415, splits and portions change to 650, you’ll need to add this new area code to your system. Tip: If you do not need to use 1 for area code calls, omit the 1 in steps 1, 3, and 5 in our example. Also, enter 10 in the Total Min and Total Max fields (instead of 11) in step 6.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 201 Modifying call routing 8 To add this non-local area code: 1. Type list ars route-chosen 14152223333 and press RETURN. You can use any 7-digit number after 1 and the old area code (415). We used 222-3333. The ARS Route Chosen Report screen appears. 2. Write down the Total Min, Total Max, Route Pattern, and Call Type values from this screen. In this example, the Total Min is 11, Total Max is 11, Route Pattern is 30, and the Call Type is fnpa. 3. Type change ars analysis 1650 and press RETURN. The AAR and ARS Digit Analysis Table screen appears. 4. Move to a blank Dialed String field. If the dialed string is already defined in your system, the cursor appears in the appropriate Dialed String field, where you can make changes. 5. Enter 1650 in the Dialed String field. 6. Enter the minimum and maximum values from step 2 in the Total Mn and Total Mx fields. In our example, enter 11 in each field. 7. Enter the route pattern from step 2 in the Route Pattern field. In our example, enter 30. ARS ROUTE CHOSEN REPORT Location: 1 Partitioned Group Number: 1 Dialed Total Route Call Node Location String Min Max Pattern Type Number 141 11 11 30 fnpa all ARS DIGIT ANALYSIS TABLE Location: all Percent Full: 6 Dialed Total Route Call Node ANI String Min Max Pattern Type Num Req 1____________________11 11 30 fnpa ___ n 167__________________11 11 30 fnpa ___ n 1800_________________11 11 30 fnpa ___ n 2___________________ 7 7 2 hnpa ___ n 3___________________ 7 7 2 hnpa ___ n 4___________________ 7 7 2 hnpa ___ n 5___________________ 7 7 2 hnpa ___ n 7___________________ 7 7 2 hnpa ___ n 8___________________ 7 7 2 hnpa ___ n 911_________________ 3 3 1 emer ___ n 976________________ _11 11 deny hnpa ___ n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 202 Modifying call routing 8 8. Enter fnpa in the Call Type field. 9. Enter the node number from step 2 in the Node Num field. For our example, leave the node number blank. 10. Press ENTER to save your changes. To add a new prefix, follow the same directions, except use a shorter dial string (such as list ars route-chosen 2223333, where 222 is the old prefix) and a dial type of hnpa. Tip: If you change an existing area code for a network with multiple locations, be sure to change the Number Plan Area Code field on the Locations screen. Refer to ‘‘ Setting up multiple locations’’ on page 195. Using ARS to restrict outgoing calls ARS allows you to block outgoing calls to specific dialed strings. For example, you can restrict users from making international calls to countries where you do not do business, or in the U.S. you can restrict access to 900 and 976 pay-per-call numbers. !SECURITY ALERT: To prevent toll fraud, deny calls to countries where you do not do business. The following countries are currently concerns for fraudulent calling. country code country code Colombia 57 Pakistan 92 Ivory Coast 225 Peru 51 Mali 23 Senegal 221 Nigeria 234 Yemen 967
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 203 Overriding call restrictions 8 Instructions To prevent callers from placing calls to Colombia (57): 1. Type change ars analysis 01157 and press RETURN. You enter 011 (international access) and the country code (57). The ARS Digit Analysis Table screen appears. 2. Move to a blank Dialed String field. If the dialed string is already defined in your system, the cursor appears in the appropriate Dialed String field. Skip to step 5 to deny calls to this dialed string. 3. Enter 01157 in the Dialed String field. 4. Enter 10 in the Total Mn and 23 in Total Mx fields. 5. Enter deny (denied) in the Route Pattern field. 6. Enter intl in the Call Type field. 7. Press ENTER to save your changes. Overriding call restrictions You can use authorization codes to enable callers to override a station’s calling privileges. For example, you can give a supervisor an authorization code so they can make calls from a phone that is usually restricted for these calls. Since each authorization code has its own COR, the system uses the COR assigned to the authorization code (and FRL assigned to the COR) to override the privileges associated with the employee’s phone. Note that authorization codes do not override dialed strings that are denied. For example, if your ARS tables restrict users from placing calls to Colombia, a caller cannot override the restriction with an authorization code. Before you start Verify that the Authorization Codes field on the System Parameters Customer Options screen is set to y. !SECURITY ALERT: You should make authorization codes as long as possible to increase the level of security. You can set the length of authorization codes on the Feature-Related System Parameters screen.
DEFINITY ECS Release 8.2
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204 Defining ARS Partitions
8
Instructions
Let’s create an authorization code 4395721with a COR of 2.
1. Type
change authorization-code 4395721 and press RETURN.
The Authorization Code — COR Mapping
screen appears.
2. In the AC field, type
4395721.
3. In the COR field, enter
2.
4. Press
ENTER to save your changes.
Defining ARS Partitions
Most companies want all their users to be able to make the same calls and follow
the same route patterns. However, you may find it helpful to provide special
calling permissions or restrictions to a group of users or to particular phones.
ARS partitioning allows you to provide different call routing for a group of users
or for specific phones.
NOTE:
If you used partitioning on a prior release of DEFINITY ECS and you want
to continue to use partitioning, please read this section carefully. In this
release of DEFINITY ECS, partition groups are defined on the Partition
Route Table. If you want to define routing based on partition groups, use the
Partition Route Table. Partition groups are no longer defined on the Digit
Analysis Table.
Before you start
Verify that Partitioning on the System Parameters Customer Options screen is y.
Verify that Time of Day Routing on the System Parameters Customer Options
screen is n.
Authorization Code - COR Mapping
NOTE: 2 codes administered. Use list to display all codes.
AC COR AC COR AC COR AC COR AC COR AC COR
9260839 3 ________ __ ________ __ ________ __ ________ __ ________ __
2754609 4 ________ __ ________ __ ________ __ ________ __ ________ __
________ __ ________ __ ________ __ ________ __ ________ __ ________ __
________ __ ________ __ ________ __ ________ __ ________ __ ________ __
________ __ ________ __ ________ __ ________ __ ________ __ ________ __
DEFINITY ECS Release 8.2
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8
Setting up partition groups
Let’s say you allow your employees to make local, long distance, and emergency
calls. However, you have a lobby phone for visitors and you want to allow users to
make only local, toll-free, and emergency calls from this phone.
To restrict the lobby phone, you modify the routing for a partition group to enable
only specific calls, such as U.S. based toll-free 1-800 calls, and then assign this
partition group to the lobby phone.
Instructions
To enable 1-800 calls for partition group 2:
1. Type
list ars route-chosen 18002221000 and press RETURN.
You can use any 7-digit number following the 1800 to create an example of
the dialed string.
The ARS Route Chosen Report for partition group 1 appears.
2. Record the route pattern for the selected dialed string.
In our example, the route pattern for 1800 is p1. This indicates that the
system uses the Partition Routing Table to determine which route pattern to
use for each partition.
NOTE:
If there was a number (with no p) under Route Pattern on the Route
Chosen Report, then all partitions use the same route pattern. You
need to use the Partition Routing Table only if you want to use
different route patterns for different partition groups.
3. Press
CANCEL to return to the command prompt.
ARS ROUTE CHOSEN REPORT
Location : 1 Partitioned Group Number: 1
Dialed Total Route Call Node Location
String Min Max Pattern Type Number
1800___________________ 11 11 p1___ fnpa _____ all
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Routing outgoing calls 206 Defining ARS Partitions 8 4. Type change partition-route-table index 1 and press RETURN. The Partition Route Table screen appears. In our example, partition group 1 can make 1800 calls and these calls use route pattern 30. 5. In the PGN2 column that corresponds to Route Index 1, type 30 and press ENTER. This tells the system to use route pattern 30 for partition group 2 and allow partition group 2 members to make calls to 1800 numbers. Assigning a phone to a partition group To assign an extension to a partition group, first assign the partition group to a Class of Restriction (COR), and then assign that COR to the extension. Instructions To assign a Class of Restriction (COR) to partition group 2: 1. Type list cor and press RETURN. The Class of Restriction Information screen appears. 2. Choose a COR that has not been used and press CANCEL. In our example, select 3. Partition Routing Table Routing Patterns Route Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8 ----- ----- ----- ----- ----- ----- ----- ----- ----- 1 __30 ____ ____ ____ ____ ____ ____ ____ 2 ____ ____ ____ ____ ____ ____ ____ ____ 3 ____ ____ ____ ____ ____ ____ ____ ____ 4 ____ ____ ____ ____ ____ ____ ____ ____ 5 ____ ____ ____ ____ ____ ____ ____ ____ 6 ____ ____ ____ ____ ____ ____ ____ ____ 7 ____ ____ ____ ____ ____ ____ ____ ____ CLASS OF RESTRICTION INFORMATION COR COR Description 0 1 supervisor 2 telecommuting 3