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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing phone features
97 Setting up bridged call appearances
4
4. Press NEXT PAGE until Per Button Ring Control appears (digital sets only).
nIf you want to assign ringing separately to each bridged appearance,
type
y.
nIf you want all bridged appearances to either ring or not ring, leave
the default
n.
5. Move to Bridge Call Alerting.
If you want the bridged appearance to ring when a call arrives at the
primary phone, type
y. Otherwise, leave the default n.
6. Complete the appropriate field for your phone type.
7. Press
RETURN.
Btn and Ext fields appear. If Per Button Ring Control is set to
y on the
digital screen, Btn, Ext, and Ring fields appear.
Station screen (analog set)If. . . Then. . .
your primary phone is analog move to the Line Appearance field and
enter
abrdg-appr
your primary phone is digital move to the Button Assignments field
and enter
brdg-appr
STATION
SITE DATA
Room: _______ Headset? n
Jack: _______ Speaker? n Cable: _______ Mounting? d Floor: _______ Cord Length: 0 Building: _______ Set Color: ______
ABBREVIATED DIALING
List1: ___________
List2: _________ List3: _________
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: brdg-appr Btn: Ext:
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing phone features
98 Setting up bridged call appearances
4
Station screen (digital set)
8.Enter the primary phone’s button number that you want to assign as the
bridged call appearance.
This button flashes when a call arrives at the primary phone.
9. Enter the primary phone extension.
10. If the Ring field appears:
nIf you want the bridged appearance to ring when a call arrives at the
primary phone, type
y.
nIf you do not want the bridged appearance to ring, leave the default
n.
11. Press
ENTER to save your changes.
To see if an extension has any bridged call appearances assigned, type
list bridge
and the extension, and press
RETURN.
STATION
SITE DATA
Room: _______ Headset? n
Jack: _____ Speaker? n Cable: _____ Mounting: d Floor: _______ Cord Length: 0
Building: _______ Set Color: ______
ABBREVIATED DIALING
List1: ________ List2: ________ List3: ________
BUTTON ASSIGNMENTS
1: brdg-appr Btn: Ext: Ring:
1: brdg-appr Btn: Ext: Ring:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 99 Setting up bridged call appearances 4 More information Following are a list of example situations where you might want to use bridged appearances. nA secretary making or answering calls on an executive’s primary extension These calls can be placed on hold for later retrieval by the executive, or the executive can simply bridge onto the call. In all cases, the executive handles the call as if he or she had placed or answered the call. It is never necessary to transfer the call to the executive. nVisitor telephones An executive may have another telephone in their office that is to be used by visitors. It may be desirable that the visitor be able to bridge onto a call that is active on the executive’s primary extension number. A bridged call appearance makes this possible. nService environments It may be necessary that several people be able to handle calls to a particular extension number. For example, several users may be required to answer calls to a hot line number in addition to their normal functions. Each user may also be required to bridge onto existing hot line calls. A bridged call appearance provides this capability. nA user frequently using telephones in different locations A user may not spend all of their time in the same place. For this type of user, it is convenient to have their extension number bridged at several different telephones.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 100 Setting up Terminal Self Administration 4 Setting up Terminal Self Administration Terminal Self-Administration (TSA) allows users to administer some of their own feature buttons from their telephones. TSA is available only for 6400-series, 8400-series, and Callmaster phones. Users are prompted, via the telephone’s display, to choose features to assign to buttons on their telephones. Before you start To prevent users from changing another users phone administration, you can enable the system-wide option that requires users to enter a station security code before they can administer their phone. To enable this option: 1. Set the Station Security Code for Terminal Self-Administration Required on the Security-Related System Parameters screen to Y. If you enable this option, the user is prompted for the station security code when they press the Admin button. The user must enter the security code, followed by the pound (#) button or the Done softkey. Instructions You need to assign a security code to the user’s Station screen for each user you want to enable access to TSA. You also need to assign the user an Admin feature button. For example, to assign a security code of 12345678 to extension 4234, complete the following steps: 1. Type change station 4234 and press RETURN. The Station screen for extension 4234 appears. 2. In the Security Code field, type 12345678. You should assign unique security codes for each user. Once you enter the code and move off the field, the system changes the field to ‘*’ for extra security. 3. In one of feature button fields, type admin. You can assign this button to a feature button or a softkey. 4. Press ENTER to save your changes.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 101 Setting up Terminal Self Administration 4 More information Before a user can enter the TSA Admin mode, their telephone must be completely idle. After a user presses the Admin button and enters a security code (if necessary), they are prompted, via the telephone’s display, to choose features to administer to buttons on their telephone. The user can add, replace, or delete any of the following feature-button types from their telephone. nCDR Account Code nAutomatic Dial nBlank nCall Forwarding nCall Park nCall Pickup nDirected Call Pickup nGroup Page nSend All Calls nActivate Whisper Page nAnswerback for Whisper Page nWhisper Page Off End-user button changes are recorded to the switch’s history log so that remote services can know what translations are changed.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 102 Setting up Terminal Self Administration 4 Fixing problems nWhen a telephone is in the Admin mode, the telephone cannot accept any calls — the telephone is treated as if it were busy. Also, a user cannot make calls while in the Admin mode. nAny button state a telephone is in when the telephone enters the Admin mode stays active while the telephone is in the Admin mode. nACD agents who wish access to the Admin mode of TSA must be logged off before pressing the Admin button. If they are not logged off when they attempt to enter the Admin mode, they receive a denial (single-beep) tone. nCall Forwarding can be active and works correctly in the Admin mode. An active Call Forwarding button cannot be removed when the telephone is in the Admin mode. nSince the telephone must be on-hook to go into the Admin mode, the Headset On/Off button must be in the OFF position. nA telephone that is in the Admin mode of TSA cannot be remotely unmerged by the PSA feature. If a user has Abbreviated and Delayed Ringing active, a call can be silently ringing at a telephone and the user may not realize it. This ringing prevents the user from entering the Admin mode of TSA.
Managing your attendant consoles 103 Overview 5 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 5 Managing your attendant consoles This section provides an overview to the DEFINITY attendant consoles. It also explains how to add new consoles, remove consoles, and how to set your system-wide console parameters. Overview The attendant console is the main answering position for your organization. The console operator is responsible for answering incoming calls and for efficiently directing or “extending” calls to the appropriate phone. The attendant console also can allow your attendants to monitor: nsystem problems ntoll fraud abuse ntraffic patterns The number of consoles you can have in your organization varies depending on your DEFINITY system. For more information about your specific system capacity, refer to DEFINITY ECS System Description. 302 attendant consoles DEFINITY ECS supports two types of consoles: the 302A/B and the 302C console. You may have a basic or enhanced version of these consoles. Figure 1 on page 104 shows the 302A/B console and Figure 2 on page 105 shows the 302C console. The next two figures show the button layouts on the Feature area and on the optional Selector console.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 104 Overview 5 Figure Notes Figure 1. 302A and 302B attendant console 1. Call processing area 2. Handset 3. Handset cradle 4. Warning lamps and call waiting lamps 5. Call appearance buttons 6. Feature area 7. Trunk group select buttons8. Volume control buttons 9. Select buttons 10. Console display panel 11. Display buttons 12. Trunk group select buttons 13. Lamp Test Switch 302bphn1 KLC 051496
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 105 Overview 5 Figure Notes Figure 2. 302C attendant console 1. Handset 2. Handset cradle 3. Call processing area 4. Warning lamps and call waiting lamps 5. Outside-line buttons 6. Display buttons7. Display 8. Select buttons 9. Volume control buttons 10. Outside-line buttons 11. Feature buttons 12. Call appearance buttons a bc de f Po s i t i o n Available Forced ReleaseNight Pos Busy Calls Waiting Calls Waiting Wa r n i n g Individual Calls Waiting Alarm Alarm Reported Control Wa r n i n g BusyControl Wa r n i n g Busy Split Hold Date TimeRinger Select Volume Cancel Start Release 3DEF1 4GHI 7PRQS 6MNO 9WXYZ 2ABC 5JKL 8TUV 0 phdg302c KLC 031199 1 2 3 4 5 7 6 8 9 10 11 12
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 106 Overview 5 Figure 3. Console feature button layout Figure 4. Enhanced Selector Console 1 ONLY)2 3 4 5 6 7 8 00 01 02 03 04 05 06 07 08 09 10 20 30 40 50 60 70 80 90 91 92 93 94 95 96 97 98 99 89 88 87 86 85 84 83 82 81 71 72 73 74 75 76 77 78 79 69 68 67 66 65 64 63 62 61 51 52 53 54 55 56 57 58 59 49 48 47 46 45 44 43 42 41 31 32 33 34 35 36 37 38 39 29 28 27 26 25 24 23 22 21 11 12 13 14 15 16 17 18 19 HUNDREDS GROUP SELECT BUTTONS FOR IDENTIFICATION 9 10 11 12 13 14 15 16 17 18 19 20 TWENTY ADMINISTRABLE (NUMBERS 1-20 ARE