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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
117 Setting console parameters 
5
7. If this is the correct attendant, press ENTER.
If the system responds with an error message, the attendant is busy or still 
belongs to a group. Press 
CANCEL to stop the request, correct the problem, 
and enter 
remove attendant 3 again.
8. Remove the extension from voice mail service if the extension has a voice 
mailbox.
9. Type 
save translations and press RETURN to save your changes.
Note that you do not need to delete the extension from coverage paths. The system 
automatically adjusts coverage paths to eliminate the extension.
Now you can unplug the console from the jack and store it for future use. You do 
not need to disconnect the wiring at the cross-connect field. The extension and 
port address remain available for assignment at a later date.
Setting console parameters
You can define system-wide console settings on the Console Parameters screen. 
For example, if you want to warn your attendants when there are more than 3 calls 
in queue or if a call waits for more than 20 seconds, complete the following steps:
1. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
change console-parameters                                       Page   1 of   3
                              CONSOLE PARAMETERS
         Attendant Group Name: OPERATORS
                          COS: 0                                  COR: 0
       Calls in Queue Warning: 3 Attendant Lockout? y
        Ext Alert Port (TAAS):
                          CAS: none
SAC Notification? n  Night Service Act. Ext.:
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec): 20
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count:
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
118 Providing backup for an attendant 
5
2. In the Calls in Queue Warning field, enter 3.
The system lights the console’s second call waiting lamp if the number of 
calls waiting in the attendant queue exceeds 3 calls.
3. In the Time in Queue Warning field, enter 
20.
The system issues a reminder tone if a call waits in the attendant queue for 
more than 20 seconds.
4. Press 
ENTER to save changes.
Note that some of the settings on the individual Attendant screens can override 
your system-wide settings.
Providing backup for an attendant
DEFINITY ECS allows you to configure your system so that you have backup 
positions for your attendant. Attendant Backup Alerting notifies backup 
telephones that the attendant need assistance in handling calls. The backup 
telephones are alerted when the attendant queue reaches the queue warning level 
or when the console is in night service. 
Once a backup telephone receive an alert, the user can dial the Trunk Answer Any 
Station (TAAS) feature access code to answer the alerting attendant calls.
Tip:
You can find more information about attendant backup in the GuestWorks 
Technician Handbook.
Before you start
nYou can assign the attendant backup alerting only to multiappearance 
telephones that have a client room class of service (COS) set to No. For 
more information, refer to ‘‘
Class of Service’’ on page 545.
nIf you have not yet defined a Trunk Answer Any Station (TAAS) feature 
access code, you need to define one and provide the feature access code to 
each of the attendant backup users. For more information, refer to ‘‘
Feature 
Access Code’’ on page 633.
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
119 Providing backup for an attendant 
5
Instructions
To enable your system to alert backup stations, you need to administer the 
Console Parameters screen for backup alerting. You also need to give the backup 
phones an attendant queue calls feature button and train your backup users how to 
answer the attendant calls.
To configure the system to provide backup alerts and to setup extension 4345 to 
receive these alerts, complete the following steps:
1. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
2. In the Backup Alerting field, enter 
y.
3. Press 
ENTER to save changes.
The system will now notify anyone with an attendant queue calls button 
when the attendant queue reaches the warning level or when the console is 
in night service.
4. Type 
change station 4345 and press RETURN.
The Station
 screen appears.
5. In one of the Button Assignment fields, enter 
atd-qcalls.
The atd-qcalls button provides the visual alerting for this telephone. When 
this button is dark (idle state), there are no calls in the attendant queue. 
When the button shows a steady light (busy state), there are calls in the 
attendant queue. When button shows a flashing light (warning state), the 
number of calls in the attendant queue exceeds the queue warning. The 
backup-telephone user also hears an alerting signal every 10 seconds.
6. Press 
ENTER to save changes.
Now you need to train the user how to interpret the backup alerting and give them 
the Trunk Answer Any Station (TAAS) feature access code so that they can 
answer the attendant calls.
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
120 Providing backup for an attendant 
5
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    							Managing displays 
121 Displaying caller information 
6
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
6
Managing displays
Displaying caller information
This chapter provides information on the messages that appear on the read-out 
screen on display phones. 
Your system uses automatic incoming call display to provide information about 
incoming calls to a display phone that is in use, or active on a call. The 
information is displayed for 30 seconds on all phones except for CALLMASTER 
phones, where the display goes blank after 30 seconds. However, the information 
for each new call overrides the existing message.
Call information appears on the display only if the call terminates at the phone. 
For example, if the call is forwarded to another extension, no call information 
appears. 
Refer to ‘‘
Telephone Displays’’ on page 1511 for more information on the buttons 
and languages you can set up for the messages that appear on the display.
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
122 Displaying ANI calling party information 
6
Displaying ANI calling party 
information
Calling party information may consist of either a billing number that sometimes is 
referred to as Automatic Number Identification (ANI), or a calling party number. 
Your phone may display the calling party number and name, or the incoming 
trunk group name.
Instructions
Let’s set up tie trunk group 10 to receive calling party information and display the 
calling party number on the phone of the person called. 
NOTE:
These instructions are for collecting ANI in the U.S. Refer to ‘‘Automatic 
Number Identification’’ on page 1176 for information on ANI 
administration outside the U.S.
1. Type 
change trunk group 10.
The Trunk Group
 screen for trunk group 10 appears.
2. Type 
tone in the Incoming Dial Type field.
3. Press 
NEXT PAGE and type *ANI*DNIS in the Incoming Tone (DTMF) ANI 
field.
4. Press 
ENTER to save your changes.
 TRUNK GROUP
 Group Number: 10_ Group Type: tie_____ CDR Reports: r
   Group Name: Node1 to Node3 _______ COR: 10 TN: ___ TAC: *10__
    Direction: two-way Outgoing Display? n Trunk Signaling Type: ____
  Dial Access? n Busy Threshold: 99_         Night Service: _____
 Queue Length: ___                                   Incoming Destination: 2000_
    Comm Type: voice Auth Code? n
Trunk Flash? n
BCC: _ ITC? ____
 TRUNK PARAMETERS
    Trunk Type (in/out): auto/auto-incorrect Incoming Rotary Timeout(sec): 5
     Outgoing Dial Type: _________                  Incoming Dial Type: tone
                                               Disconnect Timing(msec): 500
        Digit Treatment: __________                             Digits: ____
                                                     Sig Bit Inversion: none
Incoming Dial Tone? y
Disconnect Supervision - In? y Out? n
  Answer Supervision Timeout: 0__           Receive Answer Supervision? y
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
123 Displaying ICLID Information 
6
Displaying ICLID Information
Your switch collects the calling party name and number (Incoming Call Line 
Identification, or ICLID) received from the central office (CO) on analog trunks.
Before you start
Be sure Analog Trunk Incoming Call ID field is set to 
y on the System-Parameters 
Customer-Options screen. 
Refer to the DEFINITY ECS System Description for information on the required 
circuit pack.
Instructions
Let’s set up the analog diod trunk group 1 to receive calling party information and 
display the calling party number on the phone of the person called.
1. Type 
change trunk group 1.
The Trunk Group
 screen for trunk group 1 appears. The Group Type field is 
already set to diod.
2. Press 
NEXT PAGE to display the Trunk Features page.
3. Type 
Bellcore in the Receive Analog Incoming Call ID field.
4. Press 
NEXT PAGE to display the Administrable Timers section.
5. Type
 120 in the Incoming Seizure (msec) field.
6. Press 
ENTER to save your changes.
change trunk-group 1 Page 2 of x
                                 TRUNK GROUP
TRUNK FEATURES
ACA Assignment? n  Measured: none
Maintenance Tests? y
Data Restriction? n
Suppress # Outpulsing? n
Receive Analog Incoming Call ID: Bellcore
Incoming Tone (DTMF) ANI: no
change trunk-group 1 Page 3 of x
                                 TRUNK GROUP
ADMINISTRABLE TIMERS       
   Incoming Disconnect(msec): 500
  Incoming Dial Guard(msec): 70
        Incoming Seizure(msec): 120
          Flash Length(msec): 540 Incoming Incomplete Dial Alarm (sec): 255
END TO END SIGNALING
Tone (msec): 350 Pause (msec): 150
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
124 Changing the display language 
6
Changing the display language
This section explains how to change the display language.
Before you start
nMake sure the 64/84xx Display Character Set field on the System 
Parameters Country-Options screen is set to the character type you want to 
displa
y. This field is set by Lucent.
NOTE:
Note: If you change the 64/84xx Display Character Set field to 
Roman after you have administered non-Roman characters, you must 
change the display field values back to Roman characters on each 
administrable language display screen. Refer to ‘‘
Feature information 
displays’’ on page 1517 for more information.
nBe sure the type of phone your company uses supports the characters you 
want to display. Each character set requires specific phones. Call your 
Lucent Technologies representative for details.
Instructions
Let’s change the display message language to German for the user at attendant 
console 1, a 40-character display model. Also change the “transfer completed” 
message from English to German.
1. Type 
change attendant 1 and press ENTER.
The Attendant Console
 screen appears.
change attendant 1 Page   1 of   3
                             ATTENDANT CONSOLE 1
        Type: console           Name: Gunther 
   Extension: 1000             Group: 1                Auto Answer: none
Console Type: principal           TN: 1                Data Module? n
        Port: 01C1106            COR: 1          Disp Client Redir? n
                                 COS: 1           Display Language: user-defined
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
    Local Remote           Local Remote             Local Remote
 1: 9                   5:                       9:
 2: 82                  6:                      10:
 3:                     7:                      11:
 4:                     8:                      12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
 1:           5:            9:           13:           17:
 2:           6:           10:           14:           18:
 3:           7:           11:           15:           19:
 4:           8:           12:           16:           20:
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
125 Changing the display language 
6
2. Type user-defined in the Display Language field.
NOTE:
If “user-defined” is selected for the display language and no 
translations are defined on the Language Translation screens, all 
display messages appear as a string of asterisks.
3. Press 
ENTER to save your changes. 
4. Type 
change display-language transfer and press ENTER.
The Language Translations
 screen for Transfer Completed appears.
5. Type 
abtretung abgeschlossen in the Translation field and press ENTER 
to save your changes.
Tip:
To include European, Katakana, or Ukrainian fonts in your display 
message, use a tilde (~) before and after a Roman character that 
maps to the character you wish to display. For example, type ~i~ to 
create the character ä in your German display messages. Refer to 
‘‘
Mapping enhanced display characters’’ on page 1540 for character 
set maps.
Related topics
Refer to ‘‘
Telephone Displays’’ on page 1511 more information about choosing 
the language for messages on your display phones and for mapping US English to 
Cyrillic (for Russian), Katakana (for Japanese) European, or Ukrainian characters.
Refer to ‘‘
System Parameters Country-Options’’ on page 931 for more 
information about and field descriptions on the System Parameters 
Country-Option screen.
change display-language transfer Page 1 of 1
                      Language Translations
 
1. English: Transfer completed.
Translation: abtretung abgeschlossen
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
126 Changing the display language 
6
Fixing problems
Symptom Cause and Solution
Characters that display are 
not what you thought you 
entered.This feature is case sensitive. Check the table to 
make sure that you entered the right case.
You entered “~c”, and “*” 
appears on the display 
instead.Lower-case “c” has a specific meaning in the 
DEFINITY system, and therefore cannot be 
mapped to any other character. An asterisk “*” 
appears in its place. 
You entered “~->” or “~
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