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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 677 Feature-Related System Parameters 17 Unknown Numbers Considered Internal for AUDIX Appears when, on the System-Parameters Customer-Options screen, either the ISDN-PRI or ISDN-BRI Trunks field is y. This field controls the treatment of an ISDN number whose numbering plan identification is “unknown” in a QSIG centralized AUDIX arrangement. This field works in conjunction with the Calling Party Number to Intuity AUDIX field on the Hunt Group screen. The Calling Party Number to Intuity AUDIX field on the Hunt Group screen must be y for this field to have an effect. Maximum Length Appears only if the Unknown Numbers Considered Internal for AUDIX field is y. Indicates the maximum length of an unknown private number. Any unknown number longer than the administered value is considered external. This field cannot be blank when it appears. Valid entries Usage y The unknown number is considered “internal” and AUDIX tries to find a calling party name match for the digit string. If a name match is found, AUDIX provides the calling party’s name. If no name is found, AUDIX provides the calling party’s phone number. nThe unknown number is considered “external” and AUDIX provides the calling party’s phone number. Valid entries Usage 1 - 20Enter a number for the maximum length of an unknown private number.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
678 Feature-Related System Parameters
17
US NI Calling Name for Outgoing Calls?
Field descriptions for page 7
Screen 91. Feature-Related System Parameters screenValid entries Usage
y/n
Enter y to send a name on outgoing calls over NI PRI trunks.
Important: Be sure you have validated that your service
provider’s central office is capable of accepting calling name
information from DEFINITY in this way. For example, if the
central office switch is a 5ESS, it must be a generic 5EXX or
later. Failure to validate the central office capability may cause
the central office to drop outgoing calls from your switch. In
this case, change the value in this field to
n.
Enter n to prevent sending calling name information with
outgoing calls over NI PRI trunks.
n is this field overrides a y
in the Send Name field of the outgoing trunk group screen.
change system-parameters features Page 7 of 10
FEATURE-RELATED SYSTEM PARAMETERS
Pull Transfer: n Update Transferred Ring Pattern? n
Outpulse Without Tone? y Wait Answer Supervision Timer? n
Misoperation Alerting? n Repetitive Call Waiting Tone? y
Allow Conference via Flash? y Repetitive Call Waiting Interval (sec): _
Vector Disconnect Timer (min): __ Network Feedback During Tone Detection? y
Hear Zip Tone Following VOA ? y System Updates Time On Station Displays? n
Intercept Treatment On Failed Trunk Transfers? n
Station Tone Forward Disconnect: silence
Level Of Tone Detection: precise
Charge Display Update Frequency (seconds): 30
Date Format on 6400/8400 Terminals: mm/dd/yy
On-hook Dialing on 6400/8400 Terminals? n
RECALL TIMING
Flashhook Interval? y Upper Bound (msec): 1000
Lower Bound (msec): 200
Forward Disconnect Timer (msec): 600
ITALIAN DCS PROTOCOL
Italian Protocol Enabled? y
Apply Intercept Locally? _ Enforce PNT-to-PNT Restrictions? _
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 679 Feature-Related System Parameters 17 Pull Transfer Update Transferred Ring Pattern Outpulse Without Tone Wait Answer Supervision Timer Refer to Unanswered DID Call Timer (seconds) for more information. Valid entries Usage y/n Enter y to enable the Pull Transfer feature on a system-wide basis. This allows either the transferring or transferred-to party to press the Transfer button to complete the transfer operation Valid entries Usage y/n Enter y to change the ringing pattern from internal to external when an internal station transfers an external call. If most of your calls go through an attendant, you might want to set this to y, so your users will be able to distinguish an external call. Valid entries Usage y Enter y to indicate the switch will outpulse digits even when a dial tone has not been received. nEnter “n” if the calling party should receive intercept tone if no dial tone is detected. Valid entries Usage y Enter y to enable this feature on a systemwide basis. When y is entered in this field, calls to stations unanswered after 50 seconds are dropped. n When n is entered in this field, unanswered calls drop only when the calling party goes on-hook.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 680 Feature-Related System Parameters 17 Misoperation Alerting Misoperation Alerting should not be enabled if Call Prompting is optioned. Repetitive Call Waiting Tone Allow Conference via Flash Repetitive Call Waiting Interval (sec) Vector Disconnect Timer (min) Enter the number of minutes, or blank that a trunk should remain connected to a vector. Valid entries Usage y Enter y for misoperation recall alerting on multi-appearance stations, analog stations, and attendant consoles. n Enter n for standard misoperation handling without recall alerting. Valid entries Usage y/n Enter y to indicate that a repetitive call waiting tone be provided to the called party for all types of call waiting access. Valid entries Usage y Enter y to allow an analog station to use flash to conference calls together. nEnter n to prevent this. Valid entries Usage 1 to 99 in increments of 1Enter a number to specify the number of seconds between call waiting tones. This field appears when the Repetitive Call Waiting Tone is y. Valid entries Usage 1 to 240The number of minutes that you enter determines when the trunk will be disconnected if the Disconnect Supervision-In or Disconnect Supervision-Out fields on the Trunk screen are n. blank Enter blank if you do not want DEFINITY ECS to initiate a disconnect.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 681 Feature-Related System Parameters 17 Network Feedback During Tone Detection Hear Zip Tone Following VOA? This tone alerts a telephone user that the announcement has completed and a caller is now connected. CallMaster set and attendant console users hear double zip tone following the announcement. All other telephone users hear single zip tone. NOTE: This field does not effect auto-answer zip tone heard prior to the VOA. System Updates Time On Station Displays This does not apply to phones (such as BRI phones) where the user sets the time. Intercept Treatment on Failed Trunk Transfers Valid entries Usage y/n Enter y to provide audible feedback to the user while the system attempts to detect dial tone. Valid entries Usage y Enter y to play zip tone following a VDN of Origin Announcement (VOA). nEnter n if you do not want zip tone following a VOA. Valid entries Usage y/n Enter y to have the system automatically update the time on display phones when background maintenance is run (for example, when the set is plugged in). Valid entries Usage y Enter y to provide intercept treatment to calls failing trunk transfers. n Enter n to drop these calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 682 Feature-Related System Parameters 17 Station Tone Forward Disconnect Tone Forward Disconnect applies to any station other than one administered as a data endpoint, an attendant console, a BRI phone, an auto answer, or as an Outgoing Call Management (OCM) agent. Level of Tone Detection For the most part, this option is no longer required in today’s switching environment. It may be useful if your users are having difficulty placing outgoing calls due to inaccurate detection of network dial tone. Charge Display Update Frequency (seconds) This applies only if you use Advice of Charge or Periodic Pulse Metering with display functions. Valid entries Usage busy intercept silence When a station is the last party remaining off-hook on a call, that station receives the indicated tone or silence until that station is placed on-hook, or until the tone has played for 45 seconds and is followed by silence. Valid entries Usage broadband This is the least exact of the levels of tone detection. If the switch detects any tone at all, it interprets this as dial tone. mediumThe switch interprets any tone which has a continuous on period of longer than 1 second as dial tone. Otherwise, the switch accepts whatever the tone detector circuit pack reports. precise The switch accepts whatever the tone detector circuit pack reports. Valid entries Usage 10 –60The amount of time (in seconds) between charge-display updates. Frequent display updates may have considerable performance impact. If the duration of a call is less than the Charge Display Update Frequency, the display will not automatically show charge information. To see charge information for a call, the user must have a disp-chrg button and must press the button before the call drops.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 683 Feature-Related System Parameters 17 Date Format on 6400/8400 Terminals The format of the date as displayed on the telephones. On-hook Dialing on 6400/8400 Terminals For 6400/8400 telephone users with speakerphones. The next four fields control station-to-switch recall signal timing. If a flashhook interval (recall window) is required, the upper and lower bounds of the interval can be administered. An on-hook that lasts for a period of time greater than or equal to the lower bound and less than or equal to the upper bound will be treated as a recall flash. If an interval is not required, the Disconnect Timing value must be administered. An on-hook that lasts for a period of time less than this value will be ignored; greater than or equal to this value will be regarded as a disconnect. Regardless, an on-hook lasting 50 to 150 ms coming from a 2500-type set will always be treated as a digit pulse unless Ignore Rotary Digits is y for that station. Flashhook Interval Valid entries Usage mm/dd/yy month/day/year dd/mm/yyday/month/year yy/mm/ddyear/month/day Valid entries Usage y/n Enter y allows users to dial without lifting the handset. If you enable this, users hear dial tone when they press the Speaker button, even if the handset is on-hook. Valid entries Usage y Enter y to indicate that a flashhook interval (recall window) is required. If a y is entered, Upper Bound and Lower Bound appear nIf n is entered, Disconnect Timing appears.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 684 Feature-Related System Parameters 17 Upper Bound (msec) Specifies the upper bound of the flashhook interval. Specifies the upper bound of the station-to-switch recall signal timing interval in milliseconds. Appears when Flashhook Interval is y. Lower Bound (msec) The lower bound of the station-to-switch recall signal timing interval in milliseconds. Specifies the lower bound of the flashhook interval. Appears when Flashhook Interval is y. Forward Disconnect Timer (msec) Specify the duration of a momentary disconnect sent by the switch to an analog station user when that user is the last party still off-hook on a call. The next three fields control the Italian DCS Protocol feature. Italian Protocol Enabled Apply Intercept Locally This field appears only if Italian Protocol Enabled is y. Valid entries Usage 80 to 1250 (in increments of 10). A flash of 50 msec to 130 msec is always acceptable from a 2500-type set regardless of the setting of the Upper and Lower bounds and will be treated as the digit one. Valid entries Usage 80 to 1250 (in increments of 10). Valid entries Usage 25 to 1500 (in increments of 25). Valid entries Usage y/n Enter y to enable the Italian DCS feature on a systemwide basis. Valid entries Usage y/n Enter y to indicate that DID/CO intercept treatment will be applied locally instead of on the originating switch.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 685 Feature-Related System Parameters 17 Enforce PNT-to-PNT Restrictions This field appears only if Italian Protocol Enabled is y. Field descriptions for page 8 Screen 92. Feature-Related System Parameters screen Call Center System Parameters: Expert Agent Selection (EAS) Enabled To enable this field, either no ACD or vectoring hunt groups may exist or, existing ACD or vectoring hunt groups must be skilled. Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Valid entries Usage y/n Enter y to indicate that restrictions and denial of PNT-to-PNT connections will be enforced when the EDCS message is unavailable. A y in this field means restrictions will be enforced. Valid entries Usage y/n Enter y to enable Expert Agent Selection. change system-parameters features Page 8 of 10 FEATURE-RELATED SYSTEM PARAMETERS CALL CENTER SYSTEM PARAMETERS EAS Expert Agent Selection (EAS) Enabled? n Minimum Agent-LoginID Password Length: Direct Agent Announcement Extension: _____ Delay: ___ Message Waiting Lamp Indicates Status For: station VECTORING Converse First Data Delay: 0 Second Data Delay: 2 Converse Signaling Tone (msec): 100 Pause (msec): 70_ Prompting Timeout (secs): 10 Interflow-qpos EWT Threshold: 2 SERVICE OBSERVING Service Observing: Warning Tone? n or Conference Tone? ASAI Call Classification After Answer Supervision? n Send UCID to ASAI? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 686 Feature-Related System Parameters 17 Minimum Agent-LoginID Password Length Enter the minimum number of digits that must be administered as an EAS Agent’s LoginID password. Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Direct Agent Announcement Extension Direct Agent Announcement Delay Only appears if Expert Agent Selection (EAS) or ASAI on the System-Parameters Customer-Options screen is y. Message Waiting Lamp Indicates Status For Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Valid entries Usage 0 –9Entering a 0 or blank indicates no password is required. Valid entries Usage Valid extension Enter the extension of the direct agent announcement. Valid entries Usage 0 –99 Enter the number of seconds the caller will hear ringback before the Direct Agent Announcement is heard by the calling party. Valid entries Usage station Since you only have one message waiting lamp on a phone, you need to indicate if the message is for at the phone extension or the loginID. loginIDExpert Agent Selection (EAS) must be enabled to use this option.