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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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Setting up telecommuting 297 Configuring DEFINITY ECS for telecommuting 10 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 10 Setting up telecommuting Configuring DEFINITY ECS for telecommuting Telecommuting emphasizes the ability to perform telephony activities while remote from the DEFINITY ECS. It is a combination of four features which permit you to remotely perform changes to your station’s Coverage and Call Forwarding. NOTE: If you are operating in a DCS environment, you need to assign a different telecommuting-access extension to each switch and tell your users which extension they should use. A user can set up call coverage from any of the DCS nodes, but needs to dial the telecommuting-access extension of the node on which their station is defined before using the feature access code. nCoverage of Calls Redirected Off Net (CCRON) allows you to redirect calls off-net onto the public network and bring back unanswered calls for further coverage. NOTE: If a call covers or forwards off net and an answering machine answers the call or it is directed to a cellular phone and a cellular announcement is heard, the switch views this call as an answered call. The switch does not bring the call back to the switch for further routing.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 298 Configuring DEFINITY ECS for telecommuting 10 nThe Extended User Administration of Redirected Calls feature allows you to change the direction of calls to your station. This activates the capability to have 2 coverage path options. These 2 path options can be specified on the station screen; however, unless the Can Change Coverage field is set to y on the Class of Restriction screen the second path option cannot be populated. nThe Personal Station Access feature gives you an extension number, a Merge feature access code, and a personalized security code and tells you which office phone you can use. This allows you to take your phone, as long as the phones are the same type, anywhere on the same switch. nThe Answer Supervision feature provides supervision of a call directed out of the switch either by coverage or forwarding and determines whether the switch should bring the call control back. Before you start Ensure you have the following equipment: nTone Clock — Tone Detector and Call Classifier nCall Classifier — Detector n1264-TMx software nDEFINITY extender — switch module or standalone rack mount (Digital Communications Protocol (DCP) or Integrated Services Digital Network (ISDN)) For more information about this equipment, refer to the DEFINITY ECS System Description. Verify the following fields on the System Parameters Customer-Options screen are set to y. nCvg Of Calls Redirected Off-Net nExtended Cvg/Fwd Admin nPersonal Station Access nTerminal Translation Initialization (TTI) If neither DEFINITY extender nor the System Parameters Customer Options fields are configured, contact your Lucent representative. Verify the telecommuting access extension is a direct inward dialing (DID) or a central office (CO) trunk destination for off-premises features to work.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 299 Configuring DEFINITY ECS for telecommuting 10 Configure terminal translation initialization (TTI) for personal station access (PSA). For information about configuring TTI, refer to ‘‘ Setting up Personal Station Access’’ on page 300. Configure Security Violation Notification for Station Security Codes. For information about Security Violation Notification, refer to ‘‘ Setting up security violations notification’’ on page 341. Instructions In our example, we set up the telecommuting extension and enable coverage of calls redirected off-net. To configure DEFINITY ECS for telecommuting: 1. Type change telecommuting-access and press RETURN. The Telecommuting Access screen appears. 2. In the Telecommuting Access Extension field, type 1234 and press ENTER. This is the extension you are configuring for telecommuting. 3. Type change system-parameters coverage and press RETURN. The System Parameters Call Coverage / Call Forwarding screen appears. 4. In the Coverage Of Calls Redirected Off-Net Enabled field, type y and press ENTER. Related topics Refer to ‘‘ Telecommuting Access’’ on page 963 for information about and field descriptions on the Telecommuting Access screen. TELECOMMUTING ACCESS Telecommuting Access Extension: 1234
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 300 Setting up Personal Station Access 10 Setting up Personal Station Access Personal Station Access (PSA) allows you to associate the preferences and permissions assigned to your own extension with any other compatible phone. When you request a PSA associate, the system automatically dissociates another extension from the phone. Preferences and permissions include the definition of terminal buttons, abbreviated dial lists, and class of service (COS) and class of restriction (COR) permissions assigned to your station. Extensions without a COS, such as Expert Agent Selection (EAS) agents or hunt groups, cannot use PSA. PSA requires you to enter a security code and can be used on-site or off-site. Invalid attempts to associate a phone generate referral calls and are recorded by Security Violation Notification, if that feature is enabled. If you interrupt the PSA dialing sequence by pressing the release button or by hanging up, the system does not log the action as an invalid attempt. The dissociate function within PSA allows you to restrict the features available to a phone. When a phone has been dissociated using PSA, it can be used only to call an attendant, or to accept a Terminal Translation Initialization (TTI) or PSA request. You can enable a dissociated set to make other calls by assigning a special class of restriction. This is described in detail in the More Information section below. NOTE: Once a phone has been associated with an extension, anyone using the terminal has the capabilities of the associated station. Be sure to execute a dissociate request if the terminal can be accessed by unauthorized users. This is particularly important if you use PSA and Digital Communications Protocol (DCP) extenders to permit remote DCP access. Before you start Verify that Personal Station Access is set to y on the Class of Service (COS) screen. Verify that the extension has a COS that allows PSA.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 301 Setting up Personal Station Access 10 Instructions In our example, we specify the TTI State, the Record PSA/TTI Transactions, the class of service, and the feature access codes set up PSA. To set up Personal Station Access: 1. Type change system-parameters features and press RETURN. The Feature-Related System Parameters screen appears. 2. Complete the following fields and press ENTER. a. Type voice in the TTI State field. b. (Optional) Type y on the Record PSA/TTI Transactions in History Log field. These fields display only when the Terminal Translation Initialization (TTI) Enabled field on this screen is set to y. 3. Type change cos and press RETURN. The Class of Service screen appears. 4. Type y in the Personal Station Access (PSA) 1 field and press ENTER. 5. Type change feature-access-codes and press RETURN. The Feature Access Code (FAC) screen appears. 6. Complete the following fields and press ENTER. a. Type #4 in the Personal Station Access (PSA) Associate Code field. This is the feature access code you will use to activate Personal Station Access at a phone. b. Type #3 in the Dissociate Code field. This is the feature access code you will use to deactivate Personal Station Access at a phone. More information You can allow users to place emergency and other calls from phones that have been dissociated. To enable this, you must first assign a class of restriction (COR) for PSA-dissociated phones. You do this on the ‘‘ Feature-Related System Parameters’’ screen. In addition, you must set the restrictions for this COR on the ‘‘ Class of Restriction’’ screen. If you want users to be able to place emergency calls from dissociated phones, it is also a good idea to have the system send calling party number (CPN) or automatic number identification (ANI) information for these calls. To do this, you must set the CPN, ANI for PSA Dissociated Sets field to y on the ‘‘ Feature-Related System Parameters’’ screen.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 302 Creating a station security code 10 Related topics Refer to ‘‘ Training users’’ on page 313 for information on how to associate or disassociate PSA. Creating a station security code Station Security Codes (SSC) provide security to station users by preventing other users from accessing functions associated with the user’s station. Each station user can change their own SSC if they know the station’s current settings. You must create a system-wide SSC change feature access code (FAC) before users can change their SSC. You must also provide users with their individual SSC. A user cannot change a blank SSC. Instructions In our example, we set the station security code for a user. To create a station security code: 1. Type change feature-access-codes and press RETURN. The Feature Access Code screen appears. 2. Type #5 in the Station Security Code Change Access Code field and press ENTER. This sets the access codes for this features. The Command prompt appears. 3. Type change system-parameters security and press RETURN. The Security-Related System Parameters screen appears. 4. Type 4 in the Minimum Station Security Code Length field and press ENTER. This determines the minimum required length of the Station Security Codes you enter on the Station form. Longer codes are more secure. If station security codes are used for external access to telecommuting features, the minimum length should be 7 or 8.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Setting up telecommuting
303 Assigning coverage options
10
5. Type change station 1234 and press RETURN.
This is the station extension you configured for telecommuting. The
Station
screen appears.
6. Type
4321 in the Security Code field and press ENTER.
Related topics
Refer to ‘‘
Station’’ on page 894 for information about and field descriptions on
the Station screen.
Refer to ‘‘
Station Security Codes’’ on page 1510 for a description of the Station
Security Codes feature.
Assigning coverage options
DEFINITY ECS allows you to assign two previously administered coverage paths
and/or time of day coverage tables on the Station screen. This allow
telecommuters to alternate between the two coverage paths and/or time of day
coverage tables administered to better control how their telephone calls are
handled.
For information about creating a coverage path, refer to ‘‘
Creating coverage
paths’’ on page 130. For information about creating a time of day coverage table,
refer to ‘‘
Assigning a coverage path to users’’ on page 132.
Page 1 of X
STATION
Extension: 1234 Lock Messages? n BCC: 0
Type: 406D Security Code: 4321__ TN: 1
Port: _____ Coverage Path 1: ___ COR: 1
Name: __________________________ Coverage Path 2: ___ COS: 1
Hunt-to-Station: ____
STATION OPTIONS
Data Module? n Personalized Ringing Pattern: 1
Display Module? n Message Lamp Ext: 1014
MM Complex Data Ext: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 304 Assigning coverage options 10 Instructions In our example, we assign two coverage options so a user can choose from either option to control how their calls are handled. To assign 2 coverage options: 1. Type change feature-access-codes and press RETURN. The Feature Access Code screen appears. 2. Type #9 in the Change Coverage Access Code field and press ENTER. 3. Type change cor 1 and press RETURN. The Class of Restriction screen appears. 4. In the Can Change Coverage field, type y and press ENTER to save your work. The Command prompt appears. 5. Type change station 1234 and press RETURN. This is the station extension you configured for telecommuting. The Station screen appears. 6. Complete the following fields: a. Type 2 in the Coverage Path 1 field. b. Type t8 in the Coverage Path 2 field. Related topics Refer to ‘‘ Coverage Path’’ on page 565 for information about and field descriptions on the Coverage Path screen. Refer to ‘‘ Call Coverage’’ on page 1210 for a description of the Call Coverage feature. Refer to ‘‘ Training users’’ on page 313 for information on how to alternate your coverage path option. Refer to ‘‘ Extended User Administration of Redirected Calls’’ on page 1337 for information about the Extended User Administration of Redirected Calls feature.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 305 Setting up call forwarding 10 Setting up call forwarding DEFINITY ECS allows you to change your call forwarding from any on-site or off-site location. Instructions In our example, we assign the feature access codes and class of service to set up call forwarding. This allows your users to forward their calls to another extension. To set up call forwarding: 1. Type change feature-access-codes and press RETURN. The Feature Access Code screen appears. 2. Set a 2-digit access code for the following fields and press ENTER. a. Type *8 in the Extended Call Fwd Activate Busy D/A field. b. Type *7 in the Extended Call Fwd Activate All field. c. Type *6 in the Extended Call Fwd Activate Deactivation field. This sets the access codes for these features. The Command prompt appears. 3. Type change cos and press RETURN. The Class of Service screen appears. 4. Set the following fields to y. nExtended Forwarding All nExtended Forwarding B/DA This allows you to change the forwarding of all your calls from an off-site location. 5. Set the Restrict Call Fwd-Off Net field to n and press ENTER. This allows your users to forward calls off-site.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Setting up telecommuting 306 Setting up call forwarding 10 Interactions nBridged Appearance When the pound key (#) is pressed from a bridged appearance immediately following any of this feature’s four FACs, the system assumes that the currently active bridged extension will be administered. The station security code of the currently active bridged extension must be entered after the initial # to successfully complete the command sequence. If the station has only bridged appearances, the station’s extension must be dialed after the FAC to successfully complete the command sequence, since the station’s extension is not associated with any appearances. nDistributed Communications System Assign a different telecommuting access extension for each switch. You can use Extended User Administration of Redirected Calls from any of the DCS nodes, but you must dial the extension of the node on which your station is defined before dialing the FAC. nTenant Partitioning The telecommuting access extension is always automatically assigned to Tenant Partition 1, so it can be accessed by all tenants. The tenant number of the extension being administered must be accessible by the tenant number from which the Extended User Administration of Redirected Calls FAC is dialed or the request is denied. If the FAC is dialed on site, the tenant number of the station or attendant must have access to the tenant number of the extension administered. If the FAC is dialed off site, the tenant number of the incoming trunk must have access to the tenant number of the extension administered. Related topics Refer to ‘‘ Training users’’ on page 313 for information on how to change call forwarding. Refer to ‘‘ Call Forwarding’’ on page 1288 for a description of the Call Forwarding feature.