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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
767 ISDN trunk group
17
Screen 115. ISDN Trunk Group screen
These fields are unique to the ISDN trunk group screen.
BSR Reply-best DISC Cause Value
Switches that are polled as resources in a Best Service Routing application return
data to the polling switch in the ISDN DISC message. Since some cause values do
not work over some networks, this field sets the cause value that your switch will
return in response to a BSR status poll. If this field is set incorrectly, incoming
status poll calls over this trunk group will be dropped before any data is returned
to the polling switch. This field only appears if the UUI IE Treatment field is set to
shared.
!CAUTION:
In most cases, this field will be set to the appropriate value during
installation. If you need to change it, your network service provider should
be able to help you choose an appropriate value. Don’t change this field
without the assistance of Lucent or your network service provider.
Valid entries Usage
31
(normal-
unspecified)Enter 31 unless otherwise instructed by Lucent or your
network service provider.
17 (user-busy)
16 (normal-call-
clearing)
add trunk-group next Page 2 of x
TRUNK FEATURES
ACA Assignment? n Measured: none____ Wideband Support? n
Long Holding Time(hours: _ Internal Alert? _ Maintenance Tests? y
Short Holding Time (sec): _ Data Restriction? n NCA-TSC Trunk Member: 7
Short Holding Threshold: __ Send Name: n Send Calling Number: n
Used for DCS? n Hop Dgt: _ Send Connected Number: n
Suppress # Outpulsing? n Numbering Format: ______ DCS Signaling: ____
Outgoing Channel ID Encoding: _________
Charge Conversion: 1____ UUI IE Treatment: shared
Decimal Point: none__ Maximum Size of UUI IE Contents: 128
Currency Symbol: ___
Charge Type: units__ Send Called/Busy/Connected Number: n
Send UCID? n BSR Reply-best DISC Cause Value: 31
Send Codeset 6/7 LAI IE? y
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 768 ISDN trunk group 17 DCS Signaling Specifies the means used to send the DCS message. This field only appears if the Used for DCS field entry is y and the Service Type field is anything except dmi-mos or sddn. Valid entries are bx.25 for the traditional DCS feature or d-chan for the DCS over ISDN-PRI D-channel feature. DCS over D-channel is not supported on trunk groups containing ISDN-BRI interfaces. nHop Dgt — The Tandem Hop Limitation and QSIG Additional Network Feature Transit Counter (ANF-TC) features provide a counter that reflects the number of switches (that is, the number of hops) that a call has gone through. The counter increments as a call leaves DEFINITY ECS using tandem facilities. Valid values are y and n. One or both of the features can be applied to the trunk group depending on the following: — If you enter y and the Group Type field is tandem or the Group Type field is isdn and the Service Type field is tandem, the Tandem Hop Limitation feature is applied to the trunk group. — If you enter y and you set the Group Type field to isdn, set the Service Type field to access, dmi-mos, public-ntwrk, tandem, tie, or any of the craft-defined services allowed in the field. Set the Supplementary Service Protocol field to b or d, then the ANF-TC feature is applied to calls on the trunk group. NOTE: The above conditions overlap. If the Group Type field is isdn, the Service Type field is tandem, and the Supplementary Service Protocol field is b or d, then both the Tandem Hop Limitation and ANF-TC features are applied to calls on the trunk group. — If both features are applied to calls on the trunk group, ANF-TC takes precedence. In situations where DEFINITY ECS is an Incoming or Outgoing Gateway, either feature uses the hop count and transit information provided by the other. Maximum Size of UUI IE Contents This field appears when the UUI Treatment field is shared. Enter the maximum number of bytes of user information that the network supports.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 769 ISDN trunk group 17 NCA-TSC Trunk Member Identifies the trunk member whose D-channel will be used to route tandem NCA-TSCs or QSIG CISCs. Value range for this field is from 1 to the maximum number of members per trunk group supported on the switch. Numbering Format This field appears if the Send Calling Number field is y or r or the Send Connected Number field is y or r. This specifies the encoding of Numbering Plan Indicator for identification purposes in the Calling Number and/or Connected Number IEs, and in the QSIG Party Number. Valid entries are public, unknown, private, and unk-pvt. Public indicates that the number plan according to CCITT Recommendation E.164 is used and that the Type of Number is national. Unknown indicates the Numbering Plan Indicator is unknown and that the Type of Number is unknown. Private indicates the Numbering Plan Indicator is PNP and the Type of Number is determined from the ISDN Private-Numbering screen. An entry of unk-pvt also determines the Type of Number from the ISDN Private-Numbering screen, but the Numbering Plan Indicator is unknown. Outgoing Channel ID Encodin Appears only if the Group Type field is isdn, the Used for DCS field is y, and the Service Type field is anything except dmi-mos or sddn. Determines whether to encode the Channel ID IE as preferred or exclusive. Blank is not a valid entry. Defaults are determined as follows: If the Group Type field is isdn and the Used for DCS field is y, default is exclusive. If the Group Type field is isdn and the Used for DCS field is n, default is preferred. If the Group Type field is not isdn or it is isdn, but the Used for DCS field does not appear, default is preferred.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 770 ISDN trunk group 17 Path Replacement Method Appears when either the ISDN-PRI trunk or the ISDN-BRI trunk fields and the Basic Call Setup and Supplementary Services with Rerouting fields are set to y on the System-Parameters Customer-Options screen and when the Supplementary Service Protocol is either b or e and the Group Type field is isdn on the ISDN trunk group screen. Replace Restricted Numbers Appears when the Group Type field is isdn. Indicates whether to replace restricted numbers with administrable strings for incoming and outgoing calls assigned to the specified trunk group. This field applies to BRI and PRI trunks. Replace Unavailable Numbers Appears when the Group Type field is isdn. Indicates whether to replace unavailable numbers with administrable strings for incoming and outgoing calls assigned to the specified trunk group. This field applies to BRI and PRI trunks. Send Called/Busy/Connected Number This field appears only if the QSIG Value-Added Lucent field on the Trunk Group screen is y and the Group Type field is isdn. Specifies if the connected party’s number is sent on incoming or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If set to y, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number sent, or the ISDN Numbering-Private screen (based on Numbering Format) is used. If set to r, the connected number is sent “presentation restricted.” Valid entries Usage better-route Uses the most economical route, for example, the reconfigured call does not use the same trunk group as the original call. alwaysAlways reconfigures the call regardless of the trunk group used. Valid entries Usage y/n Enter y for the display to be replaced regardless of the service type of the trunk. Valid entries Usage y/n Enter y for the display to be replaced regardless of the service type of the trunk.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 771 ISDN trunk group 17 Send Calling Number Specifies whether the calling party’s number is sent on outgoing or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number to be sent, or the ISDN Numbering-Private screen (based on the Numbering Format field) is used. If the value is r, the calling number is sent “presentation restricted.” NOTE: The ISDN Numbering - Public/Unknown Format screen can override the Send Calling Number field entry for any administrable block of extensions. Send Codeset 6/7 LAI IE? Specifies whether the ISDN trunk should transmit information in Codeset 6/7. If the UUI IE Treatment field is shared, then this field should be n. Otherwise, the same information will be sent twice and may exceed the message size. Default is y for pre-DEFINITY 6.3 compatibility. Send Connected Number Appears if the QSIG Value-Added Lucent field on the Trunk Group screen is n. Specifies if the connected party’s number is sent on incoming or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number sent, or the ISDN Numbering-Private screen (based on the Numbering Format field) is used. If the value is r, the connected number is sent “presentation restricted.” NOTE: The AT&T Switched Network Protocol does not support restricted displays of connected numbers. Therefore, if you administer the 1a country-protocol/protocol-version combination on the DS1 screen, you should not administer the Send Connected Number field to r (restricted) on the ISDN Trunk Group screen, as this causes display problems. NOTE: The ISDN Numbering - Public/Unknown Format screen overrides the Send Connected Number field entry for any administrable block of extensions.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 772 ISDN trunk group 17 Send Name Specifies whether the calling/connected/called/busy party’s administered name is sent to the network on outgoing/incoming calls. Valid entries are y, n, or r (restricted). The value r indicates that the calling/connected name will be sent by the switch but will be marked “presentation restricted.” This value is valid only if the Supplementary Services Protocol field is a (national supplementary service), b (for called/busy only) or d for the QSIG Global Networking Supplementary Services Protocol. When the Supplementary Service Protocol field is e (DCS with Rerouting), only values of y and n are permitted. NOTE: If name information is not administered for the calling station or the connected/called/busy station, the system sends the extension number in place of the name. Send UCID Specifies whether or not the trunk should transmit Universal Call IDs. The valid entries are y and n. US NI Delayed Calling Name Update Administrable if, on the System-Parameters Customer-Options screen, the ISDN-PRI field is y, and on the Trunk Group screen, the Carrier Medium field is either PRI/BRI or AT M, and the Supplementary Service Protocol field is a. This field provides display updates to the terminating phone for delayed calling party name provided by the network, UUI IE Treatment Specifies whether the user Information Element (IE) is shared. Enter shared if the trunk is connected to a DEFINITY 6.3 (or later) switch. Enter service-provider if the trunk is connected to a pre-DEFINITY 6.3 switch or service provider functionality is desired. Valid entries Usage y If calling name information is received after the incoming call has been delivered to the terminating phone, there is a display update. NOTE: BRI trunks do not support this value. nIf calling name information is received after the incoming call has been delivered to the called phone, there is no display update to the terminating phone.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 773 ISDN trunk group 17 Wideband Support Specifies whether Wideband Switching is supported by this trunk group. Valid entries are y or n. For ISDN trunk groups containing ISDN-BRI interfaces, the only valid entry is n. Otherwise you can administer this field only if the Wideband Switching field is y on the System-Parameters Customer-Options screen. If set to y, the Wideband Support Options page appears. All trunk members must be from TN464C (or later) circuit packs. NOTE: Wideband trunk calls are treated as a single trunk call when Automatic Circuit Assurance (ACA) measurements are taken. This way, if an ACA referral call is generated (for short or long holding time), the wideband call only triggers a single referral call using the lowest B-channel trunk member associated with the wideband channel. Field descriptions for the Shared UUI Feature Priorities page The fields in this page show the priorities for each type of information to be forwarded in the Shared UUI. This page appears only on the ISDN trunk group screen when all of the following conditions are met: nThe UUI IE Treatment field is shared. nThe Supplementary Service Protocol field is set to anything except b. Screen 116. Shared UUI Feature Priorities Changing the priorities in this screen may affect whether certain information will be sent. For more information about setting priorities, refer to “Information Forwarding” in DEFINITY ECS Guide to ACD Call Centers. These fields are unique to the ISDN trunk group screen. add trunk-group next Page y of x SHARED UUI FEATURE PRIORITIES ASAI: 1 Universal Call ID: 2 MULTI SITE ROUTING (MSR) In-VDN Time: 3 VDN Name: 4 Collected Digits: 5 Other LAI Information: 6
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 774 ISDN trunk group 17 ASAI User information from ASAI. Valid entries are 1 to 6 and blank. If blank, that field’s information is not forwarded. Universal Call ID Unique tag to identify each call. Valid entries are 1 to 6 and blank. If blank, that field’s information is not forwarded. In-VDN TIme Number of seconds the call has spent in vector processing. Valid entries are 1 to 6 and blank. If blank, that field’s information is not forwarded. VDN Name Name of the active VDN (also called LAI DNIS). Valid entries are 1 to 6 and blank. If blank, that field’s information is not forwarded. Collected Digits Digits collected from caller (not including dial-ahead digits). Valid entries are 1 to 6 and blank. If blank, that field’s information is not forwarded. Other LAI Information Includes the time stamp of when the call entered the current queue, the call’s priority level in its current queue, and the type of interflow. Valid entries are 1 to 6 and blank. If blank, that field’s information is not forwarded.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
775 ISDN trunk group
17
Field descriptions for the Incoming Call
Handling Treatment page
Screen 117. Incoming Call Handling Treatment
NOTE:
This page does not appear if the Digit Handling (in/out) field is overlap on
the “in” side or if the Direction field is
outgoing.
The Incoming Call Handling Treatment page can (optionally) provide unique call
treatment for different incoming calls on any ISDN trunk group. The number of
unique treatments that can be specified in this table and the number of pages vary
depending on whether the Usage Allocation Enhancements feature is enabled and
on the amount of available system memory.
Unique digit manipulation capabilities, CPN/BN requests, and night service
destinations are possible for different types of incoming calls. The unique digit
manipulation capabilities can be particularly useful to accommodate different dial
plans for different services on an ISDN trunk type with a Service Type (field
entry) of
cbc (Call-by-Call). The table can also be used for ISDN trunk groups
that are not Call-by-Call. For example, an ISDN group with Service Type set to
mega800 could use the Incoming Call Handling Treatment table to distinguish
treatment of calls to different 800 numbers based on the Dialed Number
Identification Service (DNIS) number that is incoming to the switch.
add trunk-group next Page y of x
INCOMING CALL HANDLING TREATMENT
Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
_____________ ___ _______________ ___ ______________ __________ _______
_____________ ___ _______________ ___ ______________ __________ _______
_____________ ___ _______________ ___ ______________ __________ _______
_____________ ___ _______________ ___ ______________ __________ _______
_____________ ___ _______________ ___ ______________ __________ _______
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 776 ISDN trunk group 17 Each row in the table consists of seven columns. The first three columns (Service/Feature, Called Len, and Called Number) constitute a key that together select which row or unique treatment should apply for an incoming call on the group. The remaining four columns (Del, Insert, and so on) specify the treatment to be provided for a call that matches the key. If an incoming call is for a service listed in a row on the table, then that row may specify the treatment for the call, depending on the other two columns of the key. The Called Len field is used to continue the row determination. If the number of digits received with the incoming call matches the number of digits in the Called Len field for calls to the matched service, then this row may apply. If no other row also contains a matching service and called length, then this row does apply. If another row does exist with the same service and number length, then the Called Number field will be used to continue the row determination. If the leading digits received with the incoming call match the digits specified in the Called Number field, then this row applies to the call. Therefore, with this table, a unique treatment can be given to any incoming call, even if these calls are to the same service or have the same length of digits. The remaining four fields specify the unique treatment for the call once the row has been determined. Together, the Del and Insert fields can be used to manipulate the incoming number that will be used to route the call. The Per Call CPN/BN field can be used to request CPN/BN for specific calls incoming on the group. The Night Serv field is used to have calls of different types routed to different night destinations when night service is in effect. The Incoming Call Handling Treatment Table always automatically rearranges to show the precedence order the system uses to pick an entry. Thus, you can easily predict the behavior of the Incoming Call Handling Treatment Table by noting the order in which the entries display. (The entries rearrange after submitting the trunk group screen. A subsequent change trunk-group or display trunk-group command then shows the rearranged order.) DEFINITY ECS traverses the table from top to bottom and picks the first entry that matches all the following criteria: nThe Service /Feature, if applicable, matches nThe Called/Length matches nThe Called Number matches If the administered Called Length or Called Number is blank, that criterion is considered successful.