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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1197 Bridged Call Appearance 20 nPriority Calling The primary telephone user or the bridging user can make a priority call. If a priority call is made to an idle telephone, the primary telephone and all bridging users are alerted by priority alerting. A user cannot use an abbreviated dialing FAC after using a priority calling FA C . nPrivacy-Manual Exclusion Exclusion prevents any other user from bridging onto the call. Activation of exclusion by any user (primary or bridged appearance) before placing a call, prevents any other user from bridging onto the call. Activation of exclusion by any user active on a call, while the primary user and/or any other bridging users are active on the call, drops all other users from the call (including the primary user), leaving only the activator and the calling/called party on the call. nRedirection Notification (multiappearance telephones only) Redirection Notification is not provided at telephones with a bridged appearance of a primary extension number unless Ringing — Abbreviated and Delayed is administered to give notification. nRingback Queuing Ringback Queuing is not provided on calls originated from a bridged call appearance. However, after the principal user of the bridged extension has activated Ringback Queueing, the resulting callback call alerts at bridged appearances as well as at the principal user’s telephone. The call can be answered from the primary user’s telephone or from any bridged appearance. nRinger Cutoff (multiappearance telephones only) Ringer Cutoff prevents any nonpriority (or nonintercom) incoming call from ringing at that telephone. This is independent of whether the call is to the telephone’s primary extension or to any of the bridged appearance’s’ extensions. nRinging — Abbreviated and Delayed See Ringing — Abbreviated and Delayed, for other bridged appearance alerting options.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1198 Bridged Call Appearance 20 nService Observing The telephone user or bridging user can bridge onto a service observed call at any time. If the telephone is being service observed and an incoming call is answered by the bridging user, the call is not observed unless or until the telephone user bridges onto the call. Conversely, if the bridging user is being service observed and an incoming call is answered by the telephone user, the call is not observed unless or until the bridging user bridges onto the call. If the bridging user activates Service Observing using a bridged appearance, Service Observing is activated for the bridging user. nTerminating Extension Group TEG calls to the primary extension do not ring at the associated bridged appearances. TEG calls cannot be answered or bridged onto from a bridged appearance of the TEG member’s primary extension. The primary telephone should not be assigned to a TEG. nTransfer — Single-line telephones A call cannot be transferred by an analog telephone if more than one user is active on that call. The primary telephone user, when no other bridges are active on the call, can transfer the call using normal single-line transfer procedures. Any attempt by a bridging user to bridge onto this call during a successful transfer attempt is denied (a standard denial response is returned to the bridged appearance). An analog bridging user, alone on a bridged call, can transfer the call, using normal transfer procedures. Any attempt by the primary telephone user to bridge onto this call during a successful transfer attempt is ignored; and any attempt to bridge on by a bridging user is denied. If the bridging user has no other available bridged appearances of the primary extension (other than the one he or she is currently on), the bridging user, after pressing the conference/transfer button, must select a call appearance to be used for the transfer, before dialing the number.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1199 Busy Indicator 20 nMultiappearance telephones If the bridging user has at least one available bridged appearance of the primary extension (other than the one he or she is currently on), the system automatically selects a bridged call appearance for the transfer when the conference/transfer button is pressed. You can administer the system to automatically select the first idle appearance if there is no idle appearance with an extension matching the extension that is transferring the call. If the primary user and the bridged user are both on the call when one user transfers the call, the user performing the transfer becomes the controlling user for the participation of both users on the conference. The controlling user is immediately dropped from the call. When the noncontrolling user hangs up, the appearance goes on soft hold. In this case, one of two things must occur to disassociate the appearance from the call: all other parties on the call hang up, or the controlling user rejoins the call and hangs up again. nVideophone 2500 (single-line telephones) A user may not use an analog bridge to a Videophone 2500 principal that is on a video call. nVoice Message Retrieval A voice message to the primary extension can be retrieved on a bridged appearance by the bridged appearance user. If a security code is required to retrieve the message, the bridging user must use the security code of the primary telephone. nVoice Paging The use of Voice Paging automatically invokes exclusion. Therefore, interactions for this feature are the same as for Privacy-Manual Exclusion. Busy Indicator The Busy Indicator button provides multiappearance telephone users and attendants with a visual indicator of the busy or idle status of one of the following system resources: nAn extension number nA trunk group nA terminating extension group nA hunt group—either direct department calling (DDC) or uniform call distribution (UCD) nAny loudspeaker paging zone, including all zones
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1200 Busy Verification 20 The Busy Indicator button provides the attendant or user with direct access to the extension number, trunk group, or paging zone. You can assign extension numbers, trunk group access codes, and Loudspeaker Paging access codes to a Busy Indicator button. The Facility Busy lamp indication for a vector directory number (VDN) does not light when the VDN is being used. The associated button may be used to place a call to a VDN. Busy Verification Busy Verification (Verify button) allows attendants and specified multiappearance telephone users to make test calls to trunks, telephones, and hunt direct department calling (DDC) and uniform call distribution (UCD) groups. Attendants and multiappearance telephone users can distinguish between a telephone that is truly busy and one that only appears busy because of some trouble condition. They can also use this feature to quickly identify faulty trunks. An attendant or multiappearance telephone user can activate Busy Verify by pressing the Verify button. If they want to verify a telephone or hunt group, they enter an extension number. If they want to verify a trunk, they dial a trunk-access code, followed by the 2- or 3-digit number of the trunk-group member to be verified. If the trunk-group member number is less than 10, the system requires a leading zero (01 or 001 rather than 1). NOTE: For DEFINITY ECS G3si or G3csi, the member number is a 2-digit number; for DEFINITY ECS G3r, the member number is a 3-digit number. After an attendant or multiappearance telephone user has activated Busy Verification, the system checks the validity of the extension or trunk-access code and member number. If the number is not a telephone extension, DDC/ UCD group-extension, Automatic Call Distribution (ACD) split number, or trunk access code with a valid member number, the system denies Verify and returns intercept tone. When you use Verify to check a valid telephone extension (one that is in the dial plan and assigned to a telephone), the system initiates a priority call to that extension. Ta b l e 1 4 describes the process.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1201 Busy Verification 20 When you use Verify to check a valid ACD split, UCD group, or DDC group, the system initiates a priority call to that group. (Valid in this case means the split or group is translated and at lease one member is logged in.) Ta b l e 1 5 describes the process. Table 14. Verification of a telephone Telephone Status System Response Result IdlenGenerates priority ringing at the telephone nProcesses the call as a normal telephone-originated or attendant-originated call nVerification is complete. nAnyone can place a call to the telephone. Active on a call and has an idle call appearance nGenerates priority ringing at the first idle appearance nProcesses the call as a normal attendant-originated call nVerification is complete. nAnyone can place a call to the telephone extension. Active on a call and has no idle call appearances or has only one line appearance nBridges the attendant onto the call nGenerates a warning tone to all active parties and repeats the tone every 15 seconds while the attendant remains bridged onto the call nVerification is complete. nThe attendant can determine if the telephone is actually in use. Out of service nGenerates reorder tonenVerification is denied.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1202 Busy Verification 20 When you use Verify to check a valid trunk, the system checks the status of that trunk. (Valid in this case means the trunk is translated with members and is not in an out-of-service state.) Ta b l e 1 6 describes the process. Table 15. Verification of an ACD Split, UCD Group, or DDC Group r Split or Group Member Status System Response Result Available for an incoming callnGenerates priority ringing at the member’s telephone nProcesses the call as a normal attendant-originated call nVerification is complete. nAnyone can place a call to the member’s telephone. All activated Make Busy nGenerates reorder tonenVerification is denied. Not available for incoming calls nThe system does not queue the call even if a queue is available. nGenerates reorder tone nVerification is denied. Table 16. Verification of a Trunk Trunk Status System Response Result The trunk is idle and incoming.nThe system generates confirmation tone.nVerification is complete. nAnyone can use the trunk. The trunk is idle and outgoing. nThe system generates dial tone.nVerification is complete. nAnyone can use the trunk. The trunk is busy with an active call. nThe system bridges the Verify originator onto the call. nThe system generates a warning tone to all active parties and repeats the tone every 15 seconds while the Verify originator remains bridged onto the call. nVerification is complete. nThe trunk is in use. The trunk is out of service. nThe system generates reorder tone.nVerification is denied.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1203 Busy Verification 20 Considerations nA busy verification cannot be made to an analog extension that is waiting to be answered at another extension. A call must be answered before it can be verified. nIf your country requires a tone other than 440 Hz, use the Intrusion feature rather than Verify to verify telephones. nThe system does not provide bridging when you verify UCD and DDC groups or RLTs. nYou cannot make outgoing test calls on DID trunks. nYou can verify an extension that is administered without hardware (X-ported). In this case, the system generates reorder tone. Interactions nAutomatic Callback Once the called party in an Automatic Callback call hangs up, neither extension can be busy-verified until both the calling and called parties are connected or the callback attempt is canceled (by the activating party or by time-out of the callback interval). nCall Coverage Since the busy-verification call to an extension is originated as a priority call, the call does not go to coverage. nCall Forwarding Busy verification made to an extension with call forwarding activated, does not busy verify the forwarded-to extension. Only the called extension is busy verified. nCall Waiting Termination You cannot verify an extension that called an active telephone and is receiving call-waiting ringback tone unless the extension has an idle call appearance. nConference The system denies busy verification of any extension involved in a conference call of more than five people. However, the system does allow a busy verification of any extension involved in a conference call of 5 or fewer parties. The system also denies busy verification of a trunk on a 6-party call.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1204 Busy Verification 20 nData Privacy Busy verification is denied if it would cause a bridging attempt on a telephone that has activated Data Privacy. nData Restriction The system denies Verify if Data Restriction is active on a call, and a busy verification bridging attempt is made on that call. nHold Busy verification of a multiappearance telephone is denied if all call appearances have calls on hold. nIndividual Attendant Access An attendant cannot make a busy verification of another individual attendant console or of the attendant group. nLoudspeaker Paging Access The system denies busy verification if the telephone or trunk to be verified is connected to paging equipment. nTransfer Once the originator of busy verification has bridged onto a call, any attempt to transfer the call is denied until the originator drops from the call. ntelephone Origination Restriction A telephone that is origination restricted can be assigned a Busy Verify button. However, the button cannot be used. ntelephone Termination Restriction The system denies busy verification of telephones that are termination restricted. Related topics nAttendant Console screen Feature Button Assignments — verify — Display Language nStation screen (multiappearance phones) Button/Feature Button Assignments — verify — Display Language
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1205 Call Charge Information 20 Call Charge Information DEFINITY ECS provides two ways to know the approximate charge for calls made on outgoing trunks: nAdvice of Charge — for ISDN trunks Advice of Charge (AOC) collects charge information from the public network for each outgoing call. Charge advice is a number representing the cost of a call; it is recorded as either a charging or currency unit. nPeriodic Pulse Metering — for non-ISDN trunks Periodic Pulse Metering (PPM) accumulates pulses transmitted from the public network at periodic intervals during an outgoing trunk call. At the end of the call, the number of pulses collected is the basis for determining charges. Call-charge information helps you to account for the cost of outgoing calls without waiting for the next bill from your network provider. This is especially important in countries where telephone bills are not itemized. You can also use this information to let employees know the cost of their phone calls, and so encourage them to help manage the company’s telecommunications expenses. Note, however, that you cannot necessarily use this information to dispute telephone bills with the network provider. You need to request either AOC or PPM service from your network provider. In some areas, your choice may be limited. Your Lucent Technologies representative can help you determine the type of service you need. NOTE: This service is not offered by the public network in some countries, including the US. Detailed description The availability of AOC and PPM varies from one country to the next. In some countries, AOC information is received automatically for each call. In others, the system must request AOC information for each call. In some countries, the public network sends call-charge information only at the end of a call. In others, the public network sends information during a call as well. PPM is available over the following trunk types: nCO nDIOD nFX nPCOL nWAT S
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1206 Call Charge Information 20 CDR Output The ISDN Call Charge or PPM field contains the last cumulative charge received from the network. If Call Splitting or Attendant Call Recording is enabled, and a call has been transferred for the first time, the ISDN Call Charge field contains the cumulative charge most recently received from the network. For all subsequent transfers, the ISDN Call Charge field contains the difference between the cumulative charge most recently received and the value generated in the previous CDR record for the same call. A zero appears in the Call Charge field when: no AOC information is received; a value of zero is the last charge information received; or the outgoing trunk group is not administered for AOC or PPM. Charge Display and CDR DEFINITY ECS provides two ways for you to view call-charge information: on a display or as part of the Call Detail Recording (CDR) report. From a display, you can see the cost of an outgoing call, both while the call is in progress and at the end of the call. If you want end users to control when they view this information, you can assign a display button that they can press to see the current call charges. If you want call charges to display automatically whenever a user places an outgoing call, you can set the Automatic Charge Display field to y on the user’s Class of Restriction (COR) screen. You can administer the system so that call charges appear on CDR reports. You can also allow users to view call charges on phone displays. For information on how to set this up, see ‘‘ Viewing call charge information’’ on page 463. Considerations The Primary (or Secondary) Output Format for the CDR report must be one of the following types. nCustomized — You must also include either the ISDN-CC or PPM fields in your record design. If you use both types of call-charge information, you need both fields. nExpanded (Enhanced 24-word standard ASCII) nInt-direct nInt-ISDN (International ISDN expanded) nInt-process nUnformatted (Enhanced 24-word standard ASCII) nIf you want call charges to restart at 0 for calls that are forwarded or transferred, administer Outg Trk Call Splitting.