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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1667 GL SNMP Simple Network Management Protocol software A set of computer programs that perform one or more tasks. SPE Switch Processing Element SPID Service Profile Identifier split See ACD work mode . split condition A condition whereby a caller is temporarily separated from a connection with an attendant. A split condition automatically occurs when the attendant, active on a call, presses the start button. split number The split’s identity to the switch and BCMS. split report A report that provides historical traffic information for internally measured splits. split (agent) status report A report that provides real-time status and measurement data for internally measured agents and the split to which they are assigned. SSI Standard serial interface SSM Single-site management SSV Station service ST3 Stratum 3 clock board staffed Indicates that an agent position is logged in. A staffed agent functions in one of four work modes: Auto-In, Manual-In, ACW, or AUX-Work. STARLAN Star-Based Local Area Network Station Message Detail Recording (SMDR) An obsolete term now called CDR — a switch feature that uses software and hardware to record call data. See Call Detail Recording (CDR) . standard serial interface (SSI) A communications protocol developed for use with 500-type business communications terminals (BCTs) and 400-series printers. status lamp A green light that shows the status of a call appearance or a feature button by the state of the light (lit, flash- ing, fluttering, broken flutter, or unlit).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1668 GL stroke counts A method used by ACD agents to record up to nine customer-defined events per call when CMS is active. SVN Security-violation notification switch Any kind of telephone switching system. See also communications system . switchhook The buttons located under the receiver on a voice terminal. switch-node (SN) carrier A carrier containing a single switch node, power units, and, optionally, one or two DS1 converter circuit packs. An SN carrier is located in a center-stage switch. switch-node (SN) clock The circuit pack in an SN carrier that provides clock and maintenance alarm functions and environmental monitors. switch-node interface (SNI) The basic building block of a switch node. An SNI circuit pack controls the routing of circuit, packet, and control messages. switch-node link (SNL) The hardware that provides a bridge between two or more switch nodes. The SNL consists of the two SNI cir- cuit packs residing on the switch nodes and the hardware connecting the SNIs. This hardware can include lightwave transceivers that convert the SNI’s electrical signals to light signals, the copper wire that connects the SNIs to the lightwave transceivers, a full-duplex fiber-optic cable, DS1 converter circuit cards and DS1 facilities if a company does not have rights to lay cable, and appropriate connectors. switch-processing element (SPE) A complex of circuit packs (processor, memory, disk controller, and bus-interface cards) mounted in a PPN control carrier. The SPE serves as the control element for that PPN and, optionally, for one or more EPNs. SXS Step-by-step synchronous data transmission A method of sending data in which discrete signal elements are sent at a fixed and continuous rate and speci- fied times. See also association . SYSAM System Access and Administration system administrator The person who maintains overall customer responsibility for system administration. Generally, all adminis- tration functions are performed from the Management Terminal. The switch requires a special login, referred to as the system administrator login, to gain access to system-administration capabilities. system printer An optional printer that may be used to print scheduled reports via the report scheduler. system report A report that provides historical traffic information for internally measured splits. system-status report A report that provides real-time status information for internally measured splits.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1669 GL system manager A person responsible for specifying and administering features and services for a system. system reload A process that allows stored data to be written from a tape into the system memory (normally after a power outage). T T1 A digital transmission standard that in North America carries traffic at the DS1 rate of 1.544 Mbps. A T1 facility is divided into 24 channels (DS0s) of 64 kbps. These 24 channels, with an overall digital rate of 1.536 Mbps, and an 8-kbps framing and synchronization channel make up the 1.544-Mbps transmission. When a D-channel is present, it occupies channel 24. T1 facilities are also used in Japan and some Middle-Eastern countries. TAAS Trunk Answer from Any Station TABS Telemetry asynchronous block serial TA C Trunk-access code tandem switch A switch within an electronic tandem network (ETN) that provides the logic to determine the best route for a network call, possibly modifies the digits outpulsed, and allows or denies certain calls to certain users. tandem through The switched connection of an incoming trunk to an outgoing trunk without human intervention. tandem tie-trunk network (TTTN) A private network that interconnects several customer switching systems. TC Technical consultant TCM Traveling class mark TDM See time-division multiplexing (TDM). TDR Time-of-day routing TEG Terminating extension group terminal A device that sends and receives data within a system. See also administration terminal . tie trunk A telecommunications channel that directly connects two private switching systems.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1670 GL time-division multiplex (TDM) bus A bus that is time-shared regularly by preallocating short time slots to each transmitter. In a PBX, all port cir- cuits are connected to the TDM bus, permitting any port to send a signal to any other port. time-division multiplexing (TDM) Multiplexing that divides a transmission channel into successive time slots. See also multiplexing . time interval The period of time, either one hour or one-half hour, that BCMS measurements are collected for a reports. time slice See time interval . time slot 64 kbps of digital information structured as eight bits every 125 microseconds. In the switch, a time slot refers to either a DS0 on a T1 or E1 facility or a 64-kbps unit on the TDM bus or fiber connection between port net- works. time slot sequence integrity The situation whereby the N octets of a wideband call that are transmitted in one T1 or E1 frame arrive at the output in the same order that they were introduced. to control An application can invoke Third Party Call Control capabilities using either an adjunct-control or domain-control association. to monitor An application can receive event reports on an active-notification, adjunct-control, or domain-control associ- ation. TOD Time of day tone ringer A device with a speaker, used in electronic voice terminals to alert the user. TOP Task-oriented protocol trunk A dedicated telecommunications channel between two communications systems or COs. trunk allocation The manner in which trunks are selected to form wideband channels. trunk-data module A device that connects off-premises private-line trunk facilities and DEFINITY ECS. The trunk-data module converts between the RS-232C and the DCP, and can connect to DDD modems as the DCP member of a modem pool. trunk group Telecommunications channels assigned as a group for certain functions that can be used interchangeably between two communications systems or COs. TSC Technical Service Center TTI Terminal translation initialization
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1671 GL TTR Touch-tone receiver TTT Terminating trunk transmission TTTN See tandem tie-trunk network (TTTN). TTY Teletypewriter U UAP Usage-allocation plan UART Universal asynchronous transmitter UCD Uniform call distribution UCL Unrestricted call list UDP See Uniform Dial Plan (UDP). UL Underwriter Laboratories UM User manager Uniform Dial Plan (UDP) A feature that allows a unique 4- or 5-digit number assignment for each terminal in a multiswitch configura- tion such as a DCS or main-satellite-tributary system. UNMA Unified Network Management Architecture UNP Uniform numbering plan UPS Uninterruptible power supply USOP User service-order profile UUCP UNIX-to-UNIX Communications Protocol UUI User-to-user information
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1672 GL V VA R Value-added reseller VDN See vector directory number (VDN). vector directory number (VDN) An extension that provides access to the Vectoring feature on the switch. Vectoring allows a customer to spec- ify the treatment of incoming calls based on the dialed number. vector-controlled split A hunt group or ACD split administered with the vector field enabled. Access to such a split is possible only by dialing a VDN extension. VIS Voice Information System VLSI Very-large-scale integration VM Voltmeter VNI Virtual nodepoint identifier VOA VDN of origin announcement voice terminal A single-line or multiappearance telephone. W WAT S See Wide Area Telecommunications Service (WATS). WCC World-Class Core WCR World-Class Routing WCTD World-Class Tone Detection WFB Wireless fixed base Wide Area Telecommunications Service (WATS) A service in the United States that allows calls to certain areas for a flat-rate charge based on expected usage.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1673 GL wideband A circuit-switched call at a data rate greater than 64 kbps. A circuit-switched call on a single T1 or E1 facility with a bandwidth between 128 and 1536 (T1) or 1984 (E1) kbps in multiples of 64 kbps. H0, H11, H12, and N x DS0 calls are wideband. wideband access endpoint Access endpoints, extended with wideband switching to include wideband access endpoints. A wideband access endpoint consists of one or more contiguous DS0s on a line-side T1 or E1 facility and has an exten- sion. The Administered Connections feature provides call control for calls originating from wideband access endpoints. wink-start tie trunk A trunk with which, after making a connection with a distant switching system for an outgoing call, the sys- tem waits for a momentary signal (wink) before sending the digits of the called number. Similarly, on an incoming call, the system sends the wink signal when ready to receive digits. work mode One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD agent can be in. Upon logging in, an agent enters AUX-Work mode. To become available to receive ACD calls, the agent enters Auto-In or Man- ual-In mode. To do work associated with a completed ACD call, an agent enters ACW mode. work state An ACD agent may be a member of up to three different splits. Each ACD agent continuously exhibits a work state for every split of which it is a member. Valid work states are Avail, Unstaffed, AUX-Work, ACW, ACD (answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent’s work state for a particular split may change for a variety of reasons (example: when a call is answered or abandoned, or the agent changes work modes). The BCMS feature monitors work states and uses this information to provide BCMS reports. write operation The process of putting information onto a storage medium, such as a hard disk. WSA Waiting session accept WSS Wireless Subscriber System Z ZCS Zero Code Suppression
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Glossary and abbreviations 1674 GL
Index 1675 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 IN Index Numerics 3-b urst ring ing,1474 7-digit barrier codes,118432-c harac ter d isp lay stations,114940-c harac ter d isp lay stations,1149 302A attend ant console,104302B attend ant console,104302C attend ant console,105 7400A data module,4217400A/7400B d ata mod ule,4217400C Hig h Sp eed Link,422 g roup 4 fax ap plications,422LAN interconnect ap plications,422video telec onferencing,422 7400D data module,4217500 and World Class BRI Data Mod ule sc reen, see Data Mod ule sc reen 7500 data module ,420, 422d ata-c ommunic ations eq uip ment,422d ata-terminal eq uip ment,422 EIA 232C interface,422RS-366 automatic -calling unit interface,422V35 interfac e,422 8400B data module,421 A AAR and ARS d ig it analysis d efault translations ,1181Digit Analysis Table, commands,1051Digit Analysis Table, screen,465 Dig it Conversion Tab le, command s,1052Dig it Conversion Tab le, sc reen,470overlap sending,1183 AAR and ARS Digit Analysis Table c ommand s,1051 AAS (Auto Availab le Split), see DEFINITY ECS Guid e to ACD Call Centers ab and oned c all searc h, see DEFINITY ECS Guid e to ACD Call Centers Abbreviated Dialing (AD) adding AD lists,92 button,71c ommand s,1052description,1139 end user op erations,1140enhanced lists,1140enhanced numb er lists,1140 fixing p roblems,94group lists,1140g roup number lists,1140 list typ es,1139, 1140 Ab breviated Dialing (AD), (c ontinued ) p ersonal lists ,1139program button,71sc reen,473 security alerts,92, 1139sp ec ial charac ter b utton,71sp ec ial lists,1140 system numb er lists,1140Ab breviated Dialing Enhanced List screen, see Ab breviated Dialing List sc reen Abbreviated Dialing Group List screen, see Ab breviated Dialing List sc reen abbreviated ring button,71 abbreviated ringing,1488Ab ort Transfer,1566absorbing digits,374 ACA Measurements Rep ort,1175Acc ess End points,1144ad ministered c onnec tion,424 commands,1054sc reen,481Acc ess Security Gateway (ASG),3 ASG Key,336, 1142ASG Login Ad ministration sc reen, see Log in Ad ministration sc reen description ,333, 1142disabling,335monitoring the ASG history log,336 multiple ap p lic ation platform for DEFINITY (MAPD),1142restarting temp orarily d isab led ASG,335 setting up,333Acc ess trunks adding,361 description,1576ac c ount b utton,72account codes forc ing users to enter ,459trac king calls,458ACCUNET,1307 ACD stroke count b utton,89ACD, see Automatic Call Distrib ution (ACD) ac oustic coupled mod ems,1443 ac tivate malic ious c all trace b utton,84ac tivate nig ht servic e b utton,86 ACW (After Call Work), see DEFINITY ECS Guid e to ACD Call Centers Ad d/Remove Skills, see DEFINITY ECS Guid e to ACD Call Centers Ad ministered Connec tions (AC),423access endpoints,424, 1144 ad ministering,427alarm button,72ap p lic ations,1145 commands,1054description,423, 1144d rop ping,425 d rop ping ad ministered c onnec tions,1146errors,425, 1146estab lishing,424
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1676 Ad ministered Connec tions (AC), (c ontinued ) estab lishing a c onnection ,1145estab lishing administered connec tions,1145failures,425, 1146, 1147 fast retries,1147sc reen,485SDDN ISDN–PRI trunk g roup s,1144 typic al AC ap p lic ations,424Administrable Lang uag e Disp lays description,1149 feature information displays,1517Fr a nc e,1149Italy,1149 Sp a in,1149user-d efined,1149Administration without hardware, see swap ping p hones After Call Work (ACW), see DEFINITY ECS Guid e to ACD Call Centers after c all work b utton,72Agent Call Handling , se e D EFIN ITY EC S Gu i d e to ACD Call Centers Agent LoginID sc reen, see DEFINITY ECS Guide to ACD Call Centers ag ents,1383aging login passwords,330alarm b uttons ad ministered c onnec tion ,72automatic wakeup,87CDR link,77 DS1,87fac ility test c all,89link,83 major alarm,83minor/major alarms,85PM S l in k,87 PM S p r in t e r,87system p rinter,87alarms, sec urity violations,1491 alert ag ent,72alerting alerting p hones, see ring ing silent ,1488timers,1160 algorithms, call pickup distribution,1300alias,54Alias Station c ommand s ,1054sc reen,490alphanumeric dialing,414 Alp hanumeric Dialing Tab le c ommand s,1055sc reen,491 Alternate Facility Restriction Levels (AFRL) authorization c od es,1151button,73 description,1150toll fraud prevention,1150 alternate voice d ata (AVD) sig naling,1330 analog p hones,50tie trunk descrip tion,1580 ANI calling p arty information, d isp laying,122announcement d ata mod ule,379, 420announcements ad d ing extensions ,381backing up,383changing,382 c ontinuous-p lay,387copying,384d efinition,379 deleting,386erasing,386fixing p roblems,385 for a hunt g roup,1380playing,173rec ord ing,382 restoring,385saving,383Announc ements/Audio Sources commands ,1055sc reen,494Answer Detection ad ministering ,375answer sup ervision b y timeout,1153c all c lassification answer d etection,1152 description,1152network answer sup ervision,1153Answer Sup ervision answer detection ,1153telec ommuting,298tests,1569 timer d etection,1153answerb ac k p ag ing,398applications ad ministered c onnec tions ,424, 1145end point, wid eb and switc hing,438area cod es adding ,200restric ted,193ARS p artitioning,204 ARS Toll Tab le commands,1055 sc reen,497ASAI c ap ab ilities,449ASAI Cap ab ility Groups sc reen, see Sy s t e m Parameters Customer-Op tions screen ASG History Log , monitoring ,336ASG Key, loss,336 ASG, see Ac cess Sec urity Gateway (ASG) assistance button,73assoc iating offic e phone numb er to home station ,309async hronous d ata mod ule,422ATMS Trunk Test Schedule sc reen, see DEFINITY ECS Maintenanc e