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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing announcements 387 Setting up continuous-play announcements 13 You may also want to remove the announcement extension from the system. To remove the extension, use your system administration terminal to complete the following steps: 1. Type change announcements and press RETURN. The Announcements/Audio Sources screen appears. 2. Delete the information in the Ext and Type fields. 3. Press ENTER to save your work. Finally, to erase announcements on the announcement circuit pack located at 01B18: 1. Type erase announcements 01B18. A warning message appears. 2. Press ENTER to erase the announcements on the circuit pack. Setting up continuous-play announcements You can set up announcements to keep on repeating while callers are connected to the announcement, so a caller listens until the system plays the entire announcement.With a “barge-in” queue, you do not need a separate port for each announcement. For example, you can set up an Automatic Wakeup announcement to repeat and use a barge-in queue. When guests pick up the phone to hear an announcement at a particular time, they use only one port and the message repeats on that port until the last guest goes off-hook and the message ends. Before you start You must use an integrated, multiple-integrated, or external announcement for barge-in announcements.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing announcements
388 Setting up continuous-play announcements
13
Instructions
Let’s set up a continuous-play announcement for our integrated announcement on
extension 1234:
1. Type
change announcements and press RETURN.
The Announcements/Audio Sources screen appears.
2. Type
b in the Q field on the same line as extension 1234.
3. Leave
business hours in the name field, or enter a new description for the
announcement.
4. Press
ENTER to save your work.
ANNOUNCEMENTS/AUDIO SOURCES
Ext. Type COR TN Name Q QLen Pro Rate Port
1: 1234_ integ-rep 1_ 1_ business hours b N/A n 32 01B18
2: _____ _________ 1_ 1_ _____________ n
3: _____ _________ 1_ 1_ _____________ n
4: _____ _________ 1_ 1_ _____________ n
5: _____ _________ 1_ 1_ _____________ n
6
Managing group communication 389 Setting up voice paging over loudspeakers 14 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 14 Managing group communication Group communication features allow coworkers to communicate with each other more efficiently. This chapter shows you how to administer your system so users can place a variety of pages from their phones or use their phones as intercoms. You can also give specific users permission to monitor other users’ calls or to interrupt active calls with important messages. Setting up voice paging over loudspeakers Use this procedure to allow users to make voice pages over an external loudspeaker system connected to your DEFINITY ECS. If you’re using an external paging system instead of an auxiliary trunk circuit pack, don’t use this procedure. External systems typically connect to a trunk or station port and are not administered through the Loudspeaker Paging screen. Before you start Your switch must have one or more auxiliary trunk circuit packs with enough available ports to support the number of paging zones you define. Each paging zone requires 1 port. Refer to the DEFINITY ECS System Description for information on specific circuit packs.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing group communication
390 Setting up voice paging over loudspeakers
14
Instructions
As an example, let’s set up voice paging for an office with 5 zones. We’ll allow
users to page all 5 zones at once, and we’ll assign a class of restriction of 1 to all
zones.
1. Type
change paging loudspeaker and press RETURN.
The Loudspeaker Paging
screen appears.
2. In the Voice Paging Timeout field, type
30.
This field sets the maximum number of seconds a page can last. In our
example, the paging party will be disconnected after 30 seconds.
3. In the Port field for Zone 1, type
01C0501.
Use this field to assign a port on an auxiliary trunk circuit pack to this zone.
4. In the Voice Paging — TAC field type
301.
Use this field to assign the trunk access code users dial to page this zone.
You cannot assign the same trunk access code to more than one zone.
5. In the Voice Paging — COR field type
1.
Use this field to assign a class of restriction to this zone. You can assign
different classes of restriction to different zones.
6. On the Zone 1 row, type
Reception area in the Location field.
Give each zone a descriptive name so you can easily remember the
corresponding physical location.
LOUDSPEAKER PAGING
CDR? y
Voice Paging Timeout (sec): 30
Code Calling Playing Cycles:
PAGING PORT ASSIGNMENTS
Voice Paging Code Calling
Zone Port TAC COR TN TAC COR TN Location:
1: 01C0501 301 1 1 1 Reception area
2: 01C0502 302 1 1 1 Shipping & receiving
3: 01C0503 303 1 1 1 Staff offices
4: 01C0504 304 1 1 1 Management suite
5: 01C0601 305 1 1 1 Breakroom
6: 1 1
7: 1 1
8: 1 1
9: 1 1
ALL: 310 1 1 1
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing group communication 391 Setting up voice paging over loudspeakers 14 7. Repeat steps 4 through 6 for zones 2 to 5. 8. In the ALL row, type 310 in the Voice Paging — TAC field and 1 in the Voice Paging — COR field. By completing this row, you allow users to page all zones at once. You do not have to assign a port to this row. 9. Press ENTER to save your changes. You can integrate loudspeaker voice paging and call parking. This is called “deluxe paging.” You enable deluxe paging by entering y in the Deluxe Paging and Call Park Timeout to Originator field on the Feature-Related System Parameters screen. To allow paged users the full benefit of deluxe paging, you should also enter a code in the Answer Back Access Code field on the Feature Access Code screen if you haven’t already: paged users will dial this code + an extension to retrieve calls parked by deluxe paging. Fixing problems More information Users page by dialing the trunk access code assigned to a zone and speaking into their handset. For your users’ convenience, you may also want to consider the following options: nAdd the paging trunk access codes to an abbreviated dialing list and allow users to page using the list. nAssign individual trunk access codes to Autodial buttons. nAssign individual trunk access codes to Busy buttons. The status lamp tells the user whether or not the trunk is busy. nFor attendants, you can provide one-button paging access by assigning trunk access codes for paging zones to the Direct Trunk Group Select buttons on the attendant console. Problem Possible causes Solutions Users report that they can’t page.The attendant has taken control of the trunk group.Deactivate attendant control. Calls to an extension are heard over the loudspeakers.The extension may have been forwarded to a trunk access code used for paging.Deactivate call forwarding or change the extension calls are forwarded to.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing group communication 392 Setting up chime paging over loudspeakers 14 With an appropriate class of restriction, remote callers can also make loudspeaker pages. When deluxe paging is enabled, if a user with an active call dials the trunk access code for a paging zone the active call is automatically parked. nUsers dial the trunk access code + “#” to page and park an active call on their own extensions. nUsers with console permission can park a call on any extension by dialing the trunk access code + the extension. nAttendants or users with console permissions may park calls to common shared extensions. nParked calls can be retrieved from any phone. Paged users simply dial the answer back feature access code + the extension where the call is parked. Related topics Refer to ‘‘ Paging over speakerphones’’ on page 396 for another way to let users page. Refer to ‘‘ Loudspeaker paging’’ on page 1426 for detailed information on voice paging over loudspeakers. Setting up chime paging over loudspeakers Use this procedure to allow users to make chime pages over an external loudspeaker system connected to your switch. Users page by dialing a trunk access code and the extension of the person they want to page. The system plays a unique series of chimes assigned to that extension. This feature is also known as Code Calling Access. Before you start Your switch must have one or more auxiliary trunk circuit packs with enough available ports to support the number of paging zones you define. Each paging zone requires 1 port. Refer to the DEFINITY ECS System Description for information on specific circuit packs.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing group communication
393 Setting up chime paging over loudspeakers
14
Instructions
To set up chime paging, you fill out the necessary fields on the Loudspeaker
Paging screen and then assign chime codes to individual extensions on the Code
Calling IDs screen.
As an example, let’s set up chime paging for a clothing store with 3 zones. We’ll
allow users to page all zones at once, and we’ll assign a class of restriction of 1 to
all zones.
1. Type
change paging loudspeaker and press RETURN.
The Loudspeaker Paging
screen appears.
2. In the Code Calling Playing Cycles field, type
2.
This field sets the number of times a chime code plays when someone
places a page.
3. In the Port field for Zone 1, type
01A0301.
Use this field to assign a port on an auxiliary trunk circuit pack to this zone.
4. In the Code Calling — TAC field type
80.
Use this field to assign the trunk access code users dial to page this zone.
You cannot assign the same trunk access code to more than one zone.
5. In the Code Calling — COR field type
1.
Use this field to assign a class of restriction to this zone. You can assign
different classes of restriction to different zones.
LOUDSPEAKER PAGING
CDR? y
Voice Paging Timeout (sec):
Code Calling Playing Cycles: 2
PAGING PORT ASSIGNMENTS
Voice Paging Code Calling
Zone Port TAC COR TN TAC COR TN Location:
1: 01A0301 1 80 1 1 Men’s Department
2: 01A0302 1 81 1 1 Women’s Department
3: 01A0303 1 82 1 1 Children’s
4: 1 1
5: 1 1
6: 1 1
7: 1 1
8: 1 1
9: 1 1
ALL: 1 89 1 1
DEFINITY ECS Release 8.2
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June 2000
Managing group communication
394 Setting up chime paging over loudspeakers
14
6. On the Zone 1 row, type Men’s Department in the Location field.
Give each zone a descriptive name so you can easily remember the
corresponding physical location.
7. Repeat steps 4 through 6 for zones 2 and 3.
8. In the ALL row, type
89 in the Code Calling — TAC field and 1 in the
Code Calling — COR field.
By completing this row, you allow users to page all zones at once. You do
not have to assign a port to this row.
9. Press
ENTER to save your changes.
To assign chime codes to individual extensions:
1. Type
change paging code-calling-ids and press RETURN.
The Code Calling IDs
screen appears.
2. Type the first extension,
2130, in the Ext field for Id 111.
Each code Id defines a unique series of chimes.
3. Assign chime codes to the remaining extensions by typing an extension
number on the line following each code Id.
You can assign chime codes to as many as 125 extensions.
4. Press
ENTER to save your changes.
CODE CALLING IDs
ID ASSIGNMENTS
Id Ext Id Ext Id Ext Id Ext Id Ext
111: 2130 141: ____ 221: ____ 251: ____ 331: ____
112: 2131 142: ____ 222: ____ 252: ____ 332: ____
113: 2149 143: ____ 223: ____ 253: ____ 333: ____
114: 2150 144: ____ 224: ____ 254: ____ 334: ____
115: 2152 145: ____ 225: ____ 255: ____ 335: ____
121: 2153 151: ____ 231: ____ 311: ____ 341: ____
122: 2160 152: ____ 232: ____ 312: ____ 342: ____
123: 2167 153: ____ 233: ____ 313: ____ 343: ____
124: ____ 154: ____ 234: ____ 314: ____ 344: ____
125: ____ 155: ____ 235: ____ 315: ____ 345: ____
131: ____ 211: ____ 241: ____ 321: ____ 351: ____
132: ____ 212: ____ 242: ____ 322: ____ 352: ____
133: ____ 213: ____ 243: ____ 323: ____ 353: ____
134: ____ 214: ____ 244: ____ 324: ____ 354: ____
135: ____ 215: ____ 245: ____ 325: ____ 355: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing group communication 395 Setting up chime paging over loudspeakers 14 Fixing problems More information Users page by dialing the trunk access code assigned to a zone. For your users’ convenience, you may also want to consider the following options: nAdd the paging trunk access codes to an abbreviated dialing list and allow users to page using the list. NOTE: Don’t use special characters in abbreviated dialing lists used with chime paging. nAssign individual trunk access codes to Autodial buttons. nAssign individual trunk access codes to Busy buttons. The status lamp tells the user whether or not the trunk is busy. nFor attendants, you can provide one-button paging access by assigning trunk access codes for paging zones to the Direct Trunk Group Select buttons on the attendant console. With an appropriate class of restriction, remote callers can also make loudspeaker pages. Related Topics Refer to ‘‘ Paging over speakerphones’’ below for another way to let users page. Refer to ‘‘ Loudspeaker paging’’ on page 1426 for detailed information on chime paging over loudspeakers, Problem Possible causes Solutions Users report that they can’t page.The attendant has taken control of the trunk group.Deactivate attendant control.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing group communication 396 Paging over speakerphones 14 Paging over speakerphones Use this procedure to allow users to make an announcement over a group of digital speakerphones. By dialing a single extension that identifies a group, users can page over all the speakerphones in that group. Speakerphone paging is one-way communication: group members hear the person placing the page but cannot respond directly. Before you start You must have 6400-, 7400-, or 8400-series speakerphones to use speakerphone paging. Instructions To set up speakerphone paging, you create a paging group and assign phones to it. In the following example, we’ll create paging group 1 and add 4 members. 1. Type add group-page 1 and press RETURN. The Group Paging Using Speakerphone screen appears. 2. In the Group Extension field, type 3210. This field assigns the extension users dial to page the members of this group. GROUP PAGING USING SPEAKERPHONE Group Number: 1 Group Extension: 3210 Group Name: Sales staff COR: 5 GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1: 2009 B. Smith 17: 2: 2010 R. Munoz 18: 3: 2011 Y. Lu 19: 4: 2012 A. Sullivan 20: 5: 21: 6: 22: 7: 23: 8: 24: 9: 25: 10: 26: 11: 27: 12: 28: 13: 29: 14: 30: 15: 31: 16: 32: