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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
147 Setting up night service
7
4. Type change listed-directory-numbers and press RETURN.
The Listed Directory Numbers
screen appears.
5. In the Night Destination field, add the night destination on the listed
directory phone.
In our example, type
51002.
6. Press
ENTER to save your changes.
7. Type
change console-parameters and press RETURN.
The Console Parameters
screen appears.
Page 1 of 2
LISTED DIRECTORY NUMBERS
Ext Name TN
1: 51001 Attendant 1
2: 1
3: 1
4: 1
5: 1
6: 1
7: 1
8: 1
9: 1
10: 1
Night Destination: 51002
CONSOLE PARAMETERS
Attendant Group Name: 27 character name OPERATOR
COS: 1 COR: 1
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
SAC Notification? n Night Service Act. Ext.: 1234
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Handling incoming calls 148 Setting up night service 7 8. In the DID-LDN Only to LDN Night Extension field, type n. 9. Press ENTER to save your changes. 10. From a phone with console permissions, dial the call forwarding feature access code, then the hunt group’s extension, followed by the main number of AUDIX. In our example, dial 51002. NOTE: You should receive the confirmation tone (3 beeps). This step is very important as calls to the LDN night service extension do not follow coverage. 11. In voice mail, build your auto attendant with the extension of the Listed Directory Number, not the hunt group. The originally dialed number was the LDN. That is what the switch passes to the voice mail. In the case of the Intuity and newer DEFINITY AUDIX Voice Mail systems, you can use the Auto Attendant routing table to send the calls to a common Auto Attendant mailbox. Setting up night console service This section shows you how to set up night console service. Night Console Service directs all calls for primary and daytime attendant consoles to a night console. When a user activates Night Console Service, the Night Service button for each attendant lights and all attendant-seeking calls (and calls waiting) in the queue are directed to the night console. NOTE: Activating night console service also puts trunk groups into night service, except those for which a night service button has been administered. Refer to ‘‘ Setting up trunk answer from any station’’ on page 151 for more information. To activate and deactivate Night Console Service, the attendant typically presses the NIGHT button on the principal attendant console or designated console. Only the principal console can activate night service. In the absence of any console, a phone can activate night service.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
149 Setting up night service
7
Instructions
Let’s put the attendant console (attendant 2) in a night service mode.
To set up Night Console Service:
1. Type
change attendant 2 and press RETURN.
The Attendant Console
screen appears.
2. In the Console Type field, type
principal.
There can be only one night-only or one day/night console in the system
unless you administer Tenant Partitioning. Night Service is activated from
the principal console or from the one station set per-system that has a
nite-serv button.
3. Press
ENTER to save your changes.
Setting up night station service
You can use night station service if you want to direct incoming trunks calls,
DID-LDN (direct inward dialing-listed directory number) calls, or internal calls to
the attendant (dialed ‘O’ calls) to a night service destination.
Let’s say your attendant, who answers extension (LDN) 8100, usually goes home
at 6:00 p.m. When customers call extension 8100 after hours, you would like them
to hear an announcement that asks them to try their call again in the morning.
ATTENDANT CONSOLE 2
Type: console Name: 27 character attd cons name
Extension: 1000 Group: 1 Auto Answer: none
Console Type: principal TN: 1 Data Module? n
Port: 01C1106 COR: 1 Disp Client Redir? n
COS: 1 Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 9 5: 9:
2: 82 6: 10:
3: 7: 11:
4: 8: 12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 5: 9: 13: 17:
2: 6: 10: 14: 18:
3: 7: 11: 15: 19:
4: 8: 12: 16: 20:
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
150 Setting up night service
7
To set up night station service, you need to record the announcement (in our
example, it is recorded at announcement extension 1234). See ‘‘
Managing
announcements’’ on page 379 for information on setting up the announcement.
Tip:
All trunk groups that are routed through the attendant direct to this night
service destination provided they already do not have a night service
destination and, on the Console Parameters screen, the DID-LDN Only to
DID-LDN Night Ext field is
n. Refer to ‘‘Setting up trunk answer from any
station’’ on page 151.
Instructions
To set up night station service:
1. Type
change listed-directory-numbers and press RETURN.
The Listed Directory Numbers
screen appears.
2. Enter
1234 in the Night Destination field.
The destination can be an extension, a recorded announcement extension, a
vector directory number, or a hunt group extension.
3. Press
ENTER to save your changes.
LISTED DIRECTORY NUMBERS
Ext Name TN
1: 8100 attendant 8100
2:
3:
4:
5:
6:
7:
8:
9:
10:
Night Destination: 1234
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
151 Setting up night service
7
4. Type change console-parameters and press RETURN.
The Console Parameters
screen appears.
5. In the DID-LDN Only to LDN Night Extension field, type
n.
6. Press
ENTER to save your changes.
After you set up night station service, have the attendant use the night
console button to activate and deactivate night service.
Setting up trunk answer from any station
There may be situations where you want everyone to be able to answer calls when
the attendant is away. Use trunk answer any station (TAAS) to configure the
system so that it notifies everyone when calls are ringing. Then, you can give
users the trunk answer any station feature access code so they can answer these
calls.
When the system is in night service mode, attendant calls redirect to an alerting
device such as a bell or a buzzer. This lets other people in the office know when
they should answer the phone.
NOTE:
If no one answers the call, the call will not redirect to night service.
Let’s define a feature access code (we’ll use 71) and configure the alerting device
for trunk answer any station.
CONSOLE PARAMETERS
Attendant Group Name: 27 character name OPERATOR
COS: 1 COR: 1
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
SAC Notification? n Night Service Act. Ext.: 1234
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count:
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
152 Setting up night service
7
Before you start
You need a ringing device and 1 port on an analog line circuit pack. Refer to
DEFINITY ECS System Description for more information on the circuit pack.
Instructions
To set the feature access code for TAAS:
1. Type
change feature-access-codes and press RETURN.
The Feature Access Code
screen appears.
2. In the Trunk Answer Any Station Access Code field, type
71.
3. Press
ENTER to save your changes.
Once you set the feature access code, determine where the external alerting device
is connected to the switch (we’ll use port 01A0702).
To set up external alerting:
1. Type
change console-parameters and press RETURN.
The Console Parameters
screen appears.
Page 3 of X
FEATURE ACCESS CODE (FAC)
Station Security Code Change Access Code: ____
Terminal Dial-up Test Access Code: ____
Terminal Translation Initialization Merge Code: ____ Separation Code: ____
Transfer to AUDIX Access Code: ____
Trunk Answer Any Station Access Code: 71__
User Control Restrict Activation: ____ Deactivation: ____
Voice Coverage Message Retrieval Access Code: ____
Voice Principal Message Retrieval Access Code: ____
CONSOLE PARAMETERS
Attendant Group Name: Operator
COS: 0 COR: 0
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS): 01A0702
CAS: none
SAC Notification? n Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count:
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
153 Setting up night service
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2. In the EXT Alert Port (TAAS) field, type 01A0702.
Use the port address assigned to the external alerting device.
3. Press
ENTER to save your changes.
Setting up external alerting night service
Calls redirected to the attendant via Call Forwarding or Call Coverage will not go
to the Listed Directory Number (LDN) Night Station. If there is no night station
specified, and the TAAS bell is being used, these calls ring the TAAS bell. A call
following the coverage path rings the TAAS bell for the number of times indicated
in the Coverage Don’t Answer Interval for Subsequent Redirection (Rings) field.
If not answered, the call proceeds to the next point in the station’s coverage path.
If the call was sent to the Attendant by Call Forwarding, it continues to ring the
TA A S b e l l .
When night service is enabled, and there is a night service destination on the LDN
screen, calls covering to the attendant attempt to ring the night destination instead
of the attendant position even if the handset is plugged in.
Instructions
To send LDN calls to the attendant during the day and to a guard’s desk at night:
1. Type
change listed-directory-numbers and press RETURN.
The Listed Directory Numbers
screen appears.
2. In the Night Destination field, verify this field is blank.
3. Press
ENTER to save your changes.
Page 1 of 2
LISTED DIRECTORY NUMBERS
Ext Name TN
1: 2000 Attendant 1
2: 1
3: 1
4: 1
5: 1
6: 1
7: 1
8: 1
9: 1
10: 1
Night Destination: 3000
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
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154 Setting up night service
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4. Type change console-parameters and press RETURN.
The Console Parameters
screen appears.
5. In the EXT Alert Port (TAAS) field, type
01A0702.
This is the port address assigned to the external alerting device.
6. Press
ENTER to save your changes.
The system is in Night Service.
Any calls to extension 2000 now go to extension 3000 (the guard’s desk).
Any “0” seeking calls go to extension 3000 (the guard’s desk).
CONSOLE PARAMETERS
Attendant Group Name: Operator
COS: 0 COR: 0
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS): 01A0702
CAS: none
SAC Notification? n Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count:
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
155 Setting up night service
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To send LDN calls to the attendant during the day and to the TAAS bell at night:
1. Type
change console-parameters and press RETURN.
The Console Parameters
screen appears.
2. In the DID-LDN Only to Night Ext. field, type
y.
This allows only listed directory number calls (LDN) to go to the listed
directory night service number extension.
3. In the Ext Alert Port (TAAS) field, type
01A070.
This is the port address assigned to the external alerting device.
4. Press
ENTER to save your changes.
The system is in night service.
Any DNIS extension 2000 calls now go to the TAAS bell.
Any “0” seeking calls now go to the TAAS bell.
Setting up trunk group night service
You can use trunk group night service if you want to direct individual trunk
groups to night service. The system redirects calls from the trunk group to the
group’s night service destination.
Trunk group night service overrides night station service. For example, let’s say
you activate trunk group night service, and then your attendant activates night
station service. In this case, calls to the trunk group use the trunk night service
destination, rather than the station night service destination.
CONSOLE PARAMETERS
Attendant Group Name: Operator
COS: 0 COR: 0
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS): 01A0702
CAS: none
SAC Notification? n Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? y
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count:
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Handling incoming calls
156 Setting up night service
7
Instructions
Let’s direct night calls for trunk group 2 to extension 1245.
To set up trunk group night service:
1. Type
change trunk-group 2 and press RETURN.
The Trunk Group
screen appears.
2. Type
1245 in the Night Service field.
The destination can be a station extension, a recorded announcement
extension, a vector directory number, a hunt group extension, a terminating
extension group, or attd if you want to direct the call to the attendant.
3. Press
ENTER to save your changes.
Setting up night service for hunt groups
You can administer hunt group night service if you want to direct hunt group calls
to a night service destination.
Let’s say your helpline on hunt group 3 does not answer calls after 6:00 p.m.
When customers call after hours, you would like them to hear an announcement
that asks them to try their call again in the morning.
TRUNK GROUP
Group Number: 2 Group Type: co CDR Reports: y
Group Name: outside calls COR: 1_ TN: 1__ TAC: ____
Direction: two-way_ Outgoing Display? n
Dial Access? n Busy Threshold: 99 Night Service: 1245
Queue Length: 0 Country: 1_ Incoming Destination: _____
Comm Type: voice Auth Code? n Digit Absorption List: _
Prefix-1? y Trunk Flash? n Toll Restricted? y
BCC: _
TRUNK PARAMETERS
Trunk Type: loop-start
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500_
Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: ___ Digital Loss Group: ___
Trunk Gain: high
Bit Rate: 1200 Synchronization: _____ Duplex: ____
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n