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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 87 Telephone feature buttons 4 noans-alrt RONA Redirection on No Answer Alert: indicates a Redirection on No Answer timeout has occurred for the split. 1 per split normal Normal Mode Normal (display button): places the station’s display into normal call identification mode. 1 per station off-bd-alm Off board alarmOff board Alarm: associated status lamp lights if an off-circuit pack major, minor, or warning alarm is active on a circuit pack. Off-board alarms (loss of signal, slips, misframes) relate to problems on the facility side of the DS1, ATM, or other interface. per-COline (Grp: ___)CO Line (line #) Personal CO Line: allows the user to receive calls directly via a specific trunk. Grp: CO line group number.1 per group pms-alarm PMS Failure Property Management System alarm: associated status lamp indicates that a failure in the PMS link occurred. A major or minor alarm condition raises the alarm. 1 per station pr-awu-alm Auto Wakeup Alm Automatic Wakeup Printer Alarm: associated status lamp indicates that an automatic wakeup printer interface failure occurred. 1 per station pr-pms-alm PMS Ptr AlarmPMS Printer Alarm: associated status lamp indicates that a PMS printer interface failure occurred. 1 per station pr-sys-alm Sys Ptr AlarmSystem Printer Alarm: associated status lamp indicates that a system printer failure occurred.1 per station print-msgs Print Msgs Print Messages: allows users to print messages for any extension by pressing the button and entering the extension and a security code.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 88 Telephone feature buttons 4 priority Priority Call Priority Calling: allows a user to place priority calls or change an existing call to a priority call.1 per station q-calls (Grp: ___)NQC Queue Calls: associated status lamp flashes if a call warning threshold has been reached. Grp: Group number of hunt group.1 per hunt group per station q-time (Grp: ___)OQT Queue Time: associated status lamp flashes if a time warning threshold has been reached. Grp: Group number of hunt group.1 per hunt group per station release Release Releases an agent from an ACD call. 1 per station ringer-off Ringer Cutoff Ringer-Cutoff: silences the alerting ringer on the station. 1 per station rs-alert System Reset Alert The associated status lamp lights if a problem escalates beyond a warm start.1 per station rsvn-halt rsvn-halt Remote Access Barrier Code Security Violation Notification Call: activates or deactivates call referral when a remote access barrier code security violation is detected.1 per system scroll Scroll Scroll (display button): allows the user to select one of the two lines (alternates with each press) of the 16-character LCD display. Only one line displays at a time.1 per station send-calls (Ext: ___)Send All Calls Send All Calls allows users to temporarily direct all incoming calls to coverage regardless of the assigned call-coverage redirection criteria. Assign to a lamp button. send-term Send All Calls-TEG Send All Calls For Terminating Extension Group: allows the user to forward all calls directed to a terminating extension group. 1 per TEG Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 89 Telephone feature buttons 4 serv-obsrv Service Observing Service Observing: activates Service Observing. Used to toggle between a listen-only and a listen-talk mode.1 per station signal (Ext: ___)Signal (name or ext #) Signal: allows the user to use one button to manually signal the associated extension. The extension cannot be a VDN extension.1 per signal extension ssvn-halt ssvn-halt Toggle whether or not station security code violation referrals are made to the referral destination.1 per station stored-num Stored Number (display button) Places the station’s display into the stored number mode. 1 per station stroke-cnt ACD SD Stroke Count Automatic Call Distribution Single Digit Stroke Count: sends a message to CMS to increment a stroke count number.1 per station term-x-gr (Grp: ___)Term Grp (name or ext #) Terminating Extension Group: provides one or more extensions. Calls may be received but not originated with this button. Grp: TEG number.1 per TEG timer Timer (display button) Starts a clock on the station to display elapsed time.1 per station trk-ac-alm FTC Alarm Facility Test Call Alarm: associated status lamp lights when a successful Facility Test Call (FTC) occurs. trk-id Trunk ID Trunk Identification (display button): identifies the tac (trunk access code) and trunk member number associated with a call. 1 per station trunk-name Trunk Name (display button) Displays the name of the trunk as administered on the CAS Main or on a switch without CAS. 1 per station trunk-ns (Grp: ___)Trunk Grp Trunk-Group Night Service: places a trunk-group into night service. Grp: Trunk group number.1 per trunk group Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 90 Telephone feature buttons 4 verify Verify Busy Verification: allows users to make test calls and verify a station or a trunk. 1 per station vip-retry VIP Retry VIP Retry: starts to flash when the user places a VIP wakeup call and continues to flash until the call is answered. If the VIP wakeup call is not answered, the user can press the VIP Retry button to drop the call and reschedule the VIP wakeup call as a classic wakeup call. To assign this button, you must have both Hospitality and VIP Wakeup enabled. 1 per station vip-wakeup VIP WakeupVIP Wakeup: flashes when a VIP wakeup reminder call is generated. The user presses the button to place a priority (VIP) wakeup call to a guest. To assign this button, you must have both Hospitality and VIP Wakeup enabled. 1 per station voa-repeat VOA repeat VDN of Origin Announcement. VDN of Origin Announcement must be enabled.1 per station vu-display (format: __ ID: __)VuStats # VuStats Display: allows the agent to specify a display format for the statistics. If you assign a different VuStats display format to each button, the agent can use the buttons to access different statistics. You can assign this button only to display phones. format: specify the number of the format you want the button to display ID (optional): specify a split number, trunk group number, agent extension, or VDN extensionlimited to the number of feature buttons on the phone Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 91 Telephone feature buttons 4 whisp-act Whisper Page ActivationWhisper Page Activation: allows a user to make and receive whisper pages. A whisper page is an announcement sent to another extension who is active on a call where only the person on the extension hears the announcement; any other parties on the call cannot hear the announcement. The user must have a class of restriction (COR) that allows intraswitch calling to use whisper paging. whisp-anbk Answerback Whisper Page Answerback: allows a user who received a whisper page to respond to the user who sent the page. whisp-off Whisper Page OffDeactivate Whisper Paging: blocks other users from sending whisper pages to this phone. work-code Work Code Call Work Code: allows an ACD agent after pressing “work-code” to send up to 16 digits (using the dial pad) to CMS.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing phone features
92 Adding abbreviated dialing lists
4
Adding abbreviated dialing lists
Abbreviated dialing is sometimes called speed dialing. It allows you to dial a short
code in place of an extension or phone number.
When you dial abbreviated-dialing codes or press abbreviated-dialing buttons,
you access stored numbers from special lists. These lists can be personal (a list of
numbers for an individual phone), group (a department-wide list), system (a
system-wide list), or enhanced numbers (allows for a longer list of numbers). The
version and type of your system determine which lists are available and how many
entries you can have on each list.
NOTE:
You can designate all group-number lists, system-number lists, and
enhanced-number lists as “privileged.” Calls automatically dialed from a
privileged list are completed without class of restriction (COR) or facility
restriction level (FRL) checking. This allows access to selected numbers
that some phone users might otherwise be restricted from manually dialing.
For example, a user may be restricted from making long-distance calls.
However, you can program the number of a branch office that is long
distance into an AD list as privileged. Then, the user can call this office
location using AD, while still being restricted from making other
long-distance calls.
!SECURITY ALERT:
Privileged group-number, system-number, and enhanced-number lists
provide access to numbers that typically would be restricted.
Instructions
As an example, let’s program a new group list:
1. Type
add abbreviated-dialing group next and press RETURN.
The Abbreviated Dialing List
screen appears. In our example, the next
available group list is group 3.
ABBREVIATED DIALING LIST
Group List: 3
Size (multiple of 5): ___ Program Ext: _____
Privileged? _
DIAL CODE
_11: ________________________
_12: ________________________
_13: ________________________
_14: ________________________
_15: ________________________
DEFINITY ECS Release 8.2
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Managing phone features
93 Adding abbreviated dialing lists
4
2. Enter a number (in multiples of 5) in the Size field. This number defines
the number of entries on your dialing list.
For example, if you have 8 phone numbers you want to store in the list,
type
10 in the Size field.
3. If you want another user to be able to add numbers to this list, enter their
extension in the Program Ext field.
For example, if you want the user at 4567 to be able to change group list 3,
enter
4567 in this field.
4. Enter the phone numbers you want to store, one for each dial code.
Each phone number can be up to 24 digits long.
5. Press
ENTER to save your changes.
You can display your new abbreviated-dialing list to verify that the information is
correct or print a copy of the list for your paper records.
Once you define a group list, you need to define which stations can use the list.
For example, let’s set up station 4567 so it has access to the new group list.
To give station 4567 access to the group list:
1. Type
change station 4567 and press RETURN.
The Station
screen for extension 4567 appears.
2. Press
NEXT PAGE to get to the Abbreviated Dialing List fields.
3. Type
group in any of the List fields and press RETURN.
A blank list number field appears.
STATION
SITE DATA
Room: _______ Headset? n
Jack: _______ Speaker? n Cable: _______ Mounting? d Floor: _______ Cord Length: 0Building: _______ Set Color: ______
ABBREVIATED DIALING
List1: group
3 List2: _________ List3: _________
BUTTON ASSIGNMENTS
1: call-appr
2: call-appr 4: __________
3: call-appr 5: __________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 94 Adding abbreviated dialing lists 4 4. Type 3 in the list number field. When you assign a group or personal list, you must also specify the personal list number or group list number. 5. Press ENTER to save your changes. The user at extension 4567 can now use this list by dialing the feature access code for the list and the dial code for the number they want to dial. Alternatively, you can assign an abbreviated dialing button to this station that allows the user press one button to dial a specific stored number on one of their three assigned abbreviated lists. Fixing problems Problem Possible causes Solutions A user cannot access a dial list.nThe specific list may not be assigned to the user’s phone.1. Type display station nnnn and press RETURN, where nnnn is the user’s extension. 2. Review the current settings of the List1, List2, and List 3 fields to determine if the list the user wants to access is assigned to their phone. nIf the user attempted to use a feature access code to access the list, they may have dialed the incorrect feature access code.1. Type display feature-access-codes and press RETURN. 2. Verify that the user is dialing the appropriate feature access code. nIf the user attempted to press a feature button, they may have pressed the incorrect feature button.1. Type display station nnnn and press RETURN, where nnnn is the user’s extension. 2. Review the current feature button assignments to determine if the user was pressing the assigned button. nIf the user attempted to press the correct feature button, the button may not be set up correctly.1. Type display station nnnn and press RETURN, where nnnn is the user’s extension. 2. Review the current feature button assignments to see if the list number and dial code are correct.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phone features 95 Adding abbreviated dialing lists 4 More information There are limits to the total number of abbreviated dialing list entries, the number of personal dial lists, and the number of group dial lists that your system can store. Because of these limitations, you should avoid storing the same number in more than one list. Instead, assign commonly dialed numbers to the system list or to a group list. You can determine the abbreviated dialing storage capacity, by referring to the System Capacity screen for the abbreviated dialing values ( display capacity). Related topics For more information, refer to ‘‘ Abbreviated Dialing’’ on page 1139. A user complains that using an abbreviated dial list dials the wrong number. nThe user could be using the wrong dial code. nThe dial code could be defined incorrectly.1. Ask the user what number they dialed or button they pressed to determine which list and dial code they attempted to call. 2. Access the dialing list and verify that the number stored for the specific dial code corresponds to the number the user wanted to dial. (For example to access a group list, type display abbreviated-dialing group x and press RETURN, where x is a group list number.) 3. If the user dialed the wrong code, give them the correct code. 4. If the dial code is wrong, press CANCEL and use the appropriate change command to re-access the abbreviated dialing list. Correct the number and press ENTER. Problem Possible causes Solutions
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing phone features
96 Setting up bridged call appearances
4
Setting up bridged call appearances
Think of a bridged call appearance as a phone (the primary set) with an extension
(the bridged-to appearance). Both phones can be used to call in and out and both
show when a line is in use. A call to the primary phone is bridged to a specific
appearance, or button, on the secondary phone. The secondary phone retains all its
functions, and a specific button is dedicated as the bridged-to appearance from the
primary phone.
Bridged call appearances have to be assigned to phones with double-lamp buttons,
or lights. The phone types do not need to match, but as much consistency as
possible is recommended for all phones in a bridged group. When a call comes in
on bridged phones, the buttons assigned to the bridged appearances flash. You can
assign as many bridged appearances as there are line appearances on the primary
phone, and you can assign ringing (alerting) to one or more of the phones.
Instructions
To create a bridged call appearance:
1. Note the extension of the primary phone.
A call to this phone lights the button and, if activated, rings at the
bridged-to appearance on the secondary phone.
2. If you want to use a new phone for the bridged-to extension, duplicate a
station.
For information refer to ‘‘
Using templates to add phones’’ on page 53.
3. Type
change station and the bridged-to extension and press RETURN.
The Station
screen appears.
STATION
FEATURE OPTIONS
LWC Reception? _______ Auto Select Any Idle Appearance? _
LWC Activation? _ Coverage Msg Retrieval? _
CDR Privacy? _ Auto Answer? __
Redirect Notification? _ Data Restriction? _
Per Button Ring Control? _ Idle Appearance Preference? _
Bridged Call Alerting? _
Active Station Ringing: ______ Restrict Last Appearance? _
Data Module? _
XID? _ Fixed TEI? _ TEI: __
MIM Support? _ Endpt Init? _ SPID: ____ MIM Mtce/Mgt? _
AUDIX Name: ______
Messaging Server Name: ______ Audible Message Waiting? _
Disp Client Redir? _
Select Last Used Appearance? _