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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 527 CDR System Parameters 17 Disconnect Information in Place of FRL See ‘‘ Call detail record field descriptions’’ on page 1264 for more information. Outg Attd Call Record Only appears if Outg Trk Call Splitting is y. Interworking Feat-flag See ‘‘ Call detail record field descriptions’’ on page 1264 for more information. Force Entry of Acct Code for Calls Marked on Toll Analysis Screen Specifies whether an account code will be required when making a toll call. This will not necessarily be all chargeable calls and it may even include some non-chargeable calls. See‘‘ Forcing users to enter account codes’’ on page 459 for more information. Valid entries Usage y Enter y to replace the Facility Restriction Level (FRL) field with information about why a call disconnects. You can use this information to isolate problems between the G3r and the telephone network. n Enter n to record the call’s FRL. Valid entries Usage y/n Enter y to enable separate recording of attendant portions of outgoing calls that are transferred or conferenced. Valid entries Usage y Enter y if you want the feature flag to indicate interworked outgoing ISDN calls. An interworked call is one that passed through more than one ISDN node. nEnter n if you want the feature flag to indicate no answer supervision for interworked calls. Valid entries Usage y Enter y to deny all toll calls unless the user dials an account code. Forced Entry of Account Codes must be enabled on the Customer Options screen. n Enter y to allow calls without an account code. This does not override other calling restrictions.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 528 CDR System Parameters 17 Calls to Hunt Group — Record Record Called Vector Directory Number Instead of Group or Member If this option is enabled, the called VDN overrides the group or member information that normally appears in the Dialed Number Field of the CDR record. If a call is directed through more than one VDN, the first VDN used for the call is stored. This applies only to calls routed to a hunt group by a vector, not to calls routed directly to an extension by a vector. You cannot use both the Called VDN and the Agent Login ID Instead of Group or Member. Only one of these fields can be y. Record Called Agent Login ID Instead of Group or Member Only displays if Expert Agent Selection (EAS) is enabled on the System-Parameters Customer-Options screen. You cannot use both the Called VDN and the Agent Login ID Instead of Group or Member. Only one of these fields can be y. Inc Trk Call Splitting Valid entries Usage member-ext Enter member-ext to record the extension of the phone or data terminal where the call terminated. group-extEnter group-ext to record the extension that was dialed. Valid entries Usage y/n Enter y to include the Vector Directory Number (VDN) in the Dialed Number Field of a CDR record. Valid entries Usage y/n Enter y to include the EAS agent’s LoginID instead of the physical extension in the Dialed Number Field of a CDR record. Valid entries Usage y/n Enter y to create separate records for each portion of incoming calls that are transferred or conferenced.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 529 CDR System Parameters 17 Inc Attd Call Record Only appears if Inc Trk Call Splitting is y. Record Non-Call-Assoc TSC A temporary signaling channel (TSC) is a virtual connection established within an ISDN D-channel. For more information, see the DS1/CEPT1/ISDN PRI Reference. Call Record Handling Option Displays on G3r only. Used to control call routing when new calls come in, the CDR link is down, and the buffer is filled. NOTE: Changing this field from the default warning may cause ACD & vector calls that are measured by CDR to be redirected. Valid entries Usage y/n Enter y to enable separate recording of attendant portions of outgoing calls that are transferred or conferenced. Valid entries Usage y/n Enter y to create records for non-call-associated temporary signaling connections. If you have a lot of data connections this could increase the number of records. You may want to consider the capacity of your record collection device. Valid entries Usage reorder Enter reorder to block calls with reorder tone when the buffer is full. This applies to all calls. If you choose this option, no one will be able to make or receive calls if CDR is unable to record them. warningEnter warning to stop call recording when the buffer is full. This generates a minor alarm. attendantEnter attendant to route all calls to the attendant as non-CDR calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 530 CDR System Parameters 17 Record Call-Assoc TSC Digits to Record for Outgoing Calls Privacy — Digits to Hide If you enable CDR Privacy on the Station screen for a given phone, use this field to indicate how much of the dialed number to hide on the CDR record. CDR Account Code Length Valid entries Usage y /nEnter y to create records for call-associated temporary signaling connections. If you have a lot of data connections this could increase the number of records. You may want to consider the capacity of your call collection device. Valid entries Usage dialed Use dialed to record the digits a user actually dials. outpulsed Use outpulsed to record the digits that the switch actually sends out over the trunk, including any additions or deletions that take place during routing. Valid entries Usage 0 –7Enter the number of digits to hide, counting from the end (right to left). For example, if you enter 4 in this field and the user dials 555-1234, only 555 would appear in the Dialed Number field of the CDR record. Valid entries Usage 1 –15Enter the number of digits to record when a user enters an account code. For some record formats, a long account code overwrites spaces on the record that are usually assigned to other fields.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
531 CDR System Parameters
17
Field descriptions for page 2
Screen 48. CDR System Parameters
This page appears only if Primary Record Format is customized.
Data Item
Enter the data items in the order they should appear on the customized record.
Only use this screen if you have arranged with your vendor to customize your call
accounting system to receive these records.
You must include at least one field in order to have a record. See the table below
for valid entries. The last two data items in a the record must be
line-feed and
return, in that order.
For more information, see ‘‘
Call detail record field descriptions’’ on page 1264.
Table 6. Valid Data Item entries
Data Item Length Data Item Length
acct-code 15 ins 3
attd-console 2 isdn-cc 11
auth-code 7 ixc-code 4
Continued on next page
change system-parameters cdr
CDR SYSTEM PARAMETERS Page 2 of 2
Data Item - Length Data Item - Length Data Item - Length
1: time____________ - 4_ 17: ________________ - __ 33: ________________ - __
2: space___________ - 1_ 18: ________________ - __ 34: ________________ - __
3: duration________ - 4_ 19: ________________ - __ 35: ________________ - __
4: return__________ - 1_ 20: ________________ - __ 36: ________________ - __
5: line-feed_______ - 1_ 21: ________________ - __ 37: ________________ - __
6: ________________ - __ 22: ________________ - __ 38: ________________ - __
7: ________________ - __ 23: ________________ - __ 39: ________________ - __
8: ________________ - __ 24: ________________ - __ 40: ________________ - __
9: ________________ - __ 25: ________________ - __ 41: ________________ - __
10: ________________ - __ 26: ________________ - __ 42: ________________ - __
11: ________________ - __ 27: ________________ - __ 43: ________________ - __
12: ________________ - __ 28: ________________ - __ 44: ________________ - __
13: ________________ - __ 29: ________________ - __ 45: ________________ - __
14: ________________ - __ 30: ________________ - __ 46: ________________ - __
15: ________________ - __ 31: ________________ - __ 47: ________________ - __
16: ________________ - __ 32: ________________ - __ 48: ________________ - __
Record length = 11
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 532 CDR System Parameters 17 Length Enter the length of each data item, if different from the default. Record Length Displays the accumulated total length of the customized record, updated each time the length of a data item changes.bandwidth 2 line-feed 1 bcc 1 ma-uui 1 calling-num 15 node-num 2 clg-num-in-tac 10 null 1 code-dial 4 out-crt-id 3 code-used 4 ppm 5 cond-code 1 res-flag 1 date 6 return 1 dialed-num 23 sec-dur 5 duration 4 space 1 feat-flag 1 time 4 frl 1tsc_ct 4 in-crt-id 3 tsc_flag 1 in-trk-code 4 vdn 5 Valid entries Usage The maximum record length depends on the call accounting system you use. Check with your vendor.The date field should be six-digits to ensure proper output. Certain fields default to the required length. Table 6. Valid Data Item entries — Continued Data Item Length Data Item Length Continued on next page
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
533 Class of Restriction
17
Class of Restriction
Use this screen to establish classes of restriction (COR). Classes of restriction
control call origination and termination. Your system may use only one COR or as
many as necessary to control calling privileges. You can assign up to 96 different
CORs (0 – 95).
Consider the following to enhance your system security:
1. Assign a separate COR to incoming and outgoing trunk groups, then
restrict calling between the two groups.
2. Limit the calling permissions as much as possible by setting appropriate
Calling Party Restrictions and Facility Restriction Levels (FRLs).
Field descriptions for page 1
Screen 49. Class of Restriction
COR Number
This is a display-only field when the screen is accessed via an administration
command such as
change or display.
change cor 10 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 10
COR Description: supervisor
FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? y Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? y
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Unrestricted Call List? __ __ __ __ __ __ __ __ __ __
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n_ Add/Remove Agent Skills? y
MF ANI Prefix: ______ Automatic Charge Display? n
Hear System Music on Hold? y PASTE(Display PBX Data on telephone)? n
Automatic Charge Display? n Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 534 Class of Restriction 17 COR Description FRL APLT Can Be Service Observed Note that this field allows or denies service observing for not only physical extensions, but also for logical agent IDs and VDNs. If you want an observer to observe users, set the users’ CORs to y on the observer’s COR Service Observing Permission table. Valid entries Usage Up to 35 characters Enter a description of the COR that indicates how you use it. If you make this as clear as possible (for example, Customer Service, Legal Department), it will be easier to remember which COR to assign when you add users. Valid entries Usage 0 to 7Enter an originating FRL number. AAR and/or ARS features use this entry to determine call access to an outgoing trunk group. Outgoing call routing is determined by a comparison of the FRLs in the AAR/ARS Routing Pattern and the FRL associated with the COR of the call originator (typically, a telephone user). An originating FRL of 0 has the least calling privileges. To enhance system security, assign the lowest possible FRL. Valid entries Usage y/n Enter n to allow access to APLT trunk group Enhanced Private Switched Communications System (EPSCS) or Common Control Switched Arrangement (CCSA) off-net facilities. If fully restricted service is enabled, set this field to n. Valid entries Usage y/n Enter y if users with this COR can be service observed.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 535 Class of Restriction 17 Calling Party Restriction This field determines the level of calling restriction associated with this COR. NOTE: To enhance system security, limit calling permissions as much as possible. Can Be a Service Observer If you want an observer to observe users, set the users’ CORs to y on the observer’s COR Service Observing Permission table. !SECURITY ALERT: The use of Service Observing features may be subject to federal, state, or local laws, rules, or regulations; or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves with and comply with all applicable laws, rules, and regulations before using these features. Valid entries Usage Origination Blocks the calling party from originating a call from the facility at any time. The party can only receive calls. A phone with this COR may initiate Remote Access calls, if the COR of the barrier code allows it. OutwardBlocks the calling party from calling outside the private network. Users can dial other users on the same switch or within a private network. To enhance security, Lucent recommends that you use outward restrictions when practical. All-tollBlocks the calling party from making ARS and trunk access calls from a facility assigned the COR to certain toll areas as defined in the Dialed String field on the Toll Analysis screen. The Dialed String field must be marked as being associated with the system’s Toll List. The call completes if the facility’s COR also is associated with an Unrestricted Call List and whose Dialed String field also matches the dialed number. Tac-tollBlocks the calling party from making trunk access calls from the facility assigned the COR to certain toll areas as defined in the Dialed String field on the Toll Analysis screen. The Dialed String field must be marked as being associated with the system’s Toll List. The call completes if the facility’s COR also is associated with an Unrestricted Call List and whose Dialed String field also matches the dialed number. See ‘‘ Toll Analysis’’ on page 977 for additional information. None No calling party restrictions.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 536 Class of Restriction 17 NOTE: You cannot enter y in the previous two fields unless Service Observing (Basic) is enabled on the System-Parameters Customer-Options screen. Called Party Restriction Partitioned Group Number This field appears only if AAR/ARS Partitioning is y and Time of Day Routing is n on the System Parameters Customer-Options screen. Time of Day Chart Appears only if Time of Day field is enabled on the System Parameters Customer-Options screen. Refer to ‘‘ Setting up time of day routing’’ on page 207 for more information. Valid entries Usage y/n Enter y if users with this COR can service observe other users. Valid entries Usage Inward Blocks the calling party from receiving incoming exchange network calls, attendant originated calls, and attendant completed calls. ManualBlocks the called party from receiving all calls except for those originated or extended by the attendant. PublicBlocks the called party from receiving public network calls. Attendant calls are allowed to go through to the called party as well as attendant-assisted calls if the Restriction Override field in the public restricted station’s COR is attd or all. TerminationBlocks the called party from receiving any calls at any time. None No called party restrictions. Valid entries Usage 1 –8Enter the AAR/ARS partitioned group number associated with this COR. Valid entries Usage 1 –8Enter the AAR/ARS time-of-day-chart number associated with this COR.