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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 517 Call Vector 17 Lock This field controls access to the vector from Lucent CentreVu ® products. NOTE: Always lock vectors that contain secure information (for example, access codes). Basic A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (Basic) field is y. EAS A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y. NOTE: When Expert Agent Selection (EAS) field is y, the help messages and error messages associated with this screen will reflect a terminology change from “Split” to “Skill”. In addition, the vector commands entered also will be affected by this terminology change (for example, check backup split becomes check backup skill when EAS is enabled). G3V4 Enhanced A display-only field indicating whether you can use G3V4 Enhanced Vector Routing commands and features. ANI/II-Digits A display-only field indicating whether you can use ANI and II-Digits Vector Routing Commands. ANI/II-Digits Routing requires that the G3V4 Enhanced field be y. Valid entries Usage y You do not want this vector to be accessible to these client programs. Locked vectors can only appear and be administered through the SAT or a terminal emulator. nGives CentreVu® CMS and CentreVu® Control Center users the ability to administer this vector from these client programs.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 518 Call Vector 17 ASAI Routing A display-only field indicating whether, on the System-Parameters Customer-Options screen, the CallVisor Adjunct/Switch Applications Interface (ASAI) Routing field is y. Prompting A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (Prompting) field is y. LAI A display-only field indicating whether Look-Ahead Interflow is enabled. G3V4 Adv Route A display-only field indicating whether you can use the G3V4 Advanced Vector Routing commands. CINFO A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (CINFO) field is y. BSR A display-only field indicating that on the System-Parameters Customer-Options screen, the Vectoring (Best Service Routing) field is y. Thus, you can use BSR commands and command elements in your vectors. An n indicates that the BSR option is not enabled. 01 through XX Enter vector commands as required (up to the maximum allowed in your configuration). For more information, refer to DEFINITY ECS Call Vectoring/EAS Guide. Valid entries Usage adjunct Causes a message to be sent to an adjunct requesting routing instructions. announcementProvides the caller with a recorded announcement. busyGives the caller a busy signal and causes termination of vector processing. checkChecks the status of a split (skill) for possible termination of the call to that split (skill).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 519 Call Vector 17 collectAllows the user to enter up to 16 digits from a touch-tone phone, or allows the vector to retrieve Caller Information Forwarding (CINFO) digits from the network. considerDefines the resource (split, skill, or location) that is checked as part of a Best Service Routing (BSR) consider series and obtains the data BSR uses to compare resources. converse-onDelivers a call to a converse split (skill) and activates a voice response script that is housed within a Voice Response Unit (VRU). disconnectEnds treatment of a call and removes the call from the switch. Also allows the optional assignment of an announcement that will play immediately before the disconnect. gotoAllows conditional or unconditional movement (branching) to a preceding or subsequent step in the vector. messagingAllows the caller to leave a message for the specified extension or the active or latest VDN extension. queue-toUnconditionally queues a call to a split or skill and assigns a queueing priority level to the call in case all agents are busy. reply-bestUsed only in status poll vectors in multi-site Best Service Routing applications, where it “returns” best data for its location to the primary vector on the origin switch. route-toRoutes calls either to a destination that is specified by digits collected from the caller or an adjunct (route-to digits), or routes calls to the destination specified by the administered digit string (route-to number). stopHalts the processing of any subsequent vector steps. wait-timeDelays the processing of the next vector step if a specified delay time is included in the command’s syntax. Also provides feedback (in the form of silence, ringback, or music) to the caller while the call advances in queue. Valid entries Usage
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
520 CAMA Numbering Format
17
CAMA Numbering Format
This screen administers the Centralized Automatic Message Accounting (CAMA)
trunks and provides Caller’s Emergency Service Identification (CESID)
information to the local community’s Enhanced 911 system through the local
tandem office.
This screen provides the CESID format by extension number or number blocks.
This allows for multiple CESID formats to be sent over multiple CAMA trunk
groups allowing for mixed station numbering plans and some limited conversion
from non-DID to DID numbers typically required by the Private
Switch/Automatic Location Interface (PS/ALI) database.
The default CESID defines the CESID for all extensions that are not defined in the
Ext Code field.
There are 446 CESID entries over 15 pages. The first page contains the Default
CESID and 26 extensions to CESID entries. The second through fifteenth pages
each contain 30 extensions to CESID entries.
Field descriptions for page 1
Screen 46. CAMA Numbering Format
change cama-numbering Page 1 of 15
CAMA NUMBERING - E911 FORMAT
System CESID Default: _____________
Ext Ext Total Ext Ext Total
Len Code CESID Length Len Code CESID Length
__ _____ ____________ __ __ _____ __________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 521 CAMA Numbering Format 17 System CESID Default Ext Len Ext Code CESID Total Length Valid entries Usage 1 to 16 digits Enter a default CESID. This number will be sent over the CAMA trunk if the Ext Code field does not have an entry. Valid entries Usage 1 to 5 Enter the number of digits in the extension. Valid entries Usage Up to 5 digits Enter the leading digits or all of the digits in the extension for the specified CESID. If the extension length is greater than the number of digits in the extension code, the extension code will be interpreted as a block of digits. For example, if the extension length is 4 and the extension code is 11, the CESID will serve extensions 1100 through 1199. The Ext Code 11 is for a DID block. An Ext Code of 126 might point a non-DID block to a nearby DID extension 5241666. Valid entries Usage 1 to 11 digits Enter the number that will be used to identify the calling terminal within an emergency service system. This field may represent a prefix to an extension or the entire CESID. Valid entries Usage 1–16 Enter the total number of digits to send.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
522 CDR System Parameters
17
CDR System Parameters
Use the Call Detail Recording (CDR) System Parameters screen to set parameters
for the types of calls you want to record and how to format the information. You
can use CDR records to determine call costs, diagnose problems, detect abuse,
and optimize your network.
Field descriptions for page 1
Screen 47. CDR System Parameters screen
Node Number (Local PBX ID)
This field displays the DCS switch node number in a network of switches.
CDR Date Format
Use this field to select the format for the date stamp that begins each new day of
call records.
Valid entries Usage
month/day
day/month
Choose the format that is most appropriate for your situation. If
your company has many different sites, you may need to use
the same format as the other locations.
change system-parameters cdr
CDR SYSTEM PARAMETERS
Page 1 of X
Node Number (Local PBX ID): 1 CDR Date Format: _________
Primary Output Format: ___________ Primary Output Ext: _____
Secondary Output Format: ___________ Secondary Output Ext: _____
Use ISDN Layouts? _ EIA Device Bit Rate: ____
Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _ Intra-switch CDR? _
Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _
Disconnect Information in Place of FRL? _ Outg Attd Call Record? _
Interworking Feat-flag? _
Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
Calls to Hunt Group - Record: __________
Record Called Vector Directory Number Instead of Group or Member? _
Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _ Inc Attd Call Record? _
Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________
Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________
Privacy - Digits to Hide: _ CDR Account Code Length: __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 523 CDR System Parameters 17 Primary Output Format Controls the format of the call records sent to the primary output device. Primary Output Extension This field determines where the switch sends the CDR records, and is required if you specify a Primary Output Format. Valid entries Usage customized Use this option if you have special call accounting needs that standard record formats do not accommodate. If you use a customized record format, you need to have call accounting software that is also customized to receive these records. Consult with your call accounting vendor before using this option. printerUse printer if you are sending the call detail records to a printer rather than to a record collection or call accounting system. 59-char expanded lsu lsu-expand int-direct int-isdn int-process teleseer unformattedThe remaining formats are standard record formats. The one you use must be compatible with your call accounting software. Verify this through your vendor or the accounting system documentation. Valid entries Usage eia If you use the EIA port to connect the CDR device, enter eia. This is not a valid option on G3r systems. Extension number This is the extension of the data module (if used) that links the primary output device to the switch.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 524 CDR System Parameters 17 Secondary Output Format Controls the format of the call records sent to the secondary output device. !CAUTION: Only qualified (Lucent Technologies) service personnel should administer a secondary output device. This option may cause loss of data when the buffer contains large amounts of data. Secondary Output Extension Appears when the secondary output format is administered. Use ISDN Layouts ISDN Layouts provide more accurate information about the inter-exchange carrier and ISDN network services used for a call. This affects lsu and printer output formats, as well as any format with ISDN layouts, such as “teleseer.” Valid entries Usage lsu unformatted int-direct int-process These are the only formats you can use for a secondary output device. The format must be compatible with your call accounting software. Verify this through your vendor or the accounting system documentation. Valid entries Usage eia Use this if the secondary output device is connected to the eia port. This is not a valid option on G3r systems. Extension number This is the extension of the data module (if used) that links the secondary output device to the switch. Valid entries Usage y/n Enter y to enable the use of the ISDN version of the specified primary output format. You cannot use ISDN formats and Enhanced formats at the same time.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 525 CDR System Parameters 17 EIA Device Bit Rate Applies to G3si only. Displays if either Primary or Secondary Output Format is eia. Use Enhanced Formats Enhanced formats provide additional information about time in queue and ISDN call charges, where available. This affects the expanded, “teleseer”, lsu, printer, and unformatted output formats. Modify Circuit ID Display This affects the “printer,” “teleseer,” and “59-character” output formats. Remove # From Called Number Valid entries 300 1200 2400 9600 Enter the baud rate of the CDR device connected to the EIA port. Valid entries Usage y/n Enter y to enable the use of the Enhanced version of the specified primary output format. You cannot use Enhanced formats and ISDN formats at the same time. Valid entries Usage y Enter y to display the circuit ID in its actual format (100’s, 10’s, units). For example, circuit ID 123 displays as 123. You might need to verify that your output device can accept this format. n Enter n to display the circuit ID in its default format (10’s, units, 100’s). For example, circuit ID 123 appears as 231. Valid entries Usage y Enter y to have the “#” (or “E”) symbol removed from the Dialed Number field of the call detail record. You might need to verify that your output device can accept this format. n Enter n to have the trailing “#” (or “E”) symbol appear in the Dialed Number field whenever inter-digit time out occurs or users dial # to indicate the end of dialing.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 526 CDR System Parameters 17 Record Outgoing Calls Only Intra-Switch CDR Suppress CDR for Ineffective Call Attempts Ineffective call attempts are calls that are blocked because the user did not have sufficient calling privileges or because all outgoing trunks were busy. This includes the unavailable incoming or outgoing trunks due to trunk usage allocation for ISDN Call-by-Call Service Selection trunks, incoming calls rejected by the switch due to NSF mismatch, and ISDN calls that did not complete at the far end, if a cause value was provided. These calls appear on the CDR record with a condition code “E.” Outg Trk Call Splitting See ‘‘ Call Splitting’’ on page 1233 for more information. Valid entries Usage y Enter y to record only outgoing calls. This can save space if you are only concerned with charges for outbound calls. n Enter n to record both outgoing and incoming calls. Valid entries Usage y/n Enter y to record calls within the switch. If you choose this option, you must complete the Intraswitch CDR screen to indicate which extensions to monitor. Valid entries Usage y Enter y to ignore ineffective call attempts. Use this if you have limited storage space for CDR records and records often overrun the buffer. n Enter n to report ineffective call attempts. This can tell you if your users are often unable to place outgoing calls, or if a large number of incoming calls are not completed. You can also use this if you need to have records of attempts to contact a client, and are using ISDN trunks. Using this option requires more space for records. Valid entries Usage y/n Enter y to create separate records for each portion of outgoing calls that are transferred or conferenced.