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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 57 Upgrading phones 3 Upgrading phones If you want to change phone types for a user and do not need to change locations, you can just access the station screen for that extension and enter the new model number. Tip: This method can be used only if the new phone type matches the existing port type (such as digital phone with a digital port). For example, if a user at extension 4556 currently has a 7410+ phone and you want to replace it with a new 8411D phone: 1. Type change station 4556 and press RETURN. The Station screen for 4556 appears. 2. Overwrite 7410+ with 8411D in the Type field. Now you can access the functions and feature buttons that correspond to an 8411D phone. Swapping phones You will often find that you need to move or swap phones. For example, employees moving from one office to another may want to bring their phones. In this case, you can use X ports to easily swap the phones. In general, to swap one phone (phone A) with another phone (B), you change phone A’s port assignment to x, change phone B’s port assignment to A’s old port, and, finally, change the x for phone A to B’s old port. Note that these swapping instructions work only if the two phones are the same type (both digital or both analog, etc.). For example, to swap phones for extension 4567 (port 01C0505) and extension 4575 (port 01C0516), complete the following steps: 1. Type change station 4567 and press RETURN. 2. Record the current port address ( 01C0505) and type x in the Port field. 3. Press ENTER to save your changes. 4. Type change station 4575 and press RETURN. 5. Record the current port address ( 01C0516). 6. Type 01C0505 in the Port field. 7. Update the Room and Jack fields.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 58 Using TTI to move phones 3 8. Press ENTER to save your changes. 9. Type change station 4567 again and press RETURN. 10. Type 01C0516 in the Port field. This is the port that used to be assigned to extension 4575. 11. Update the Room and Jack fields. 12. Press ENTER to save your changes. 13. Physically unplug the phones and move them to their new locations. When you swap phones, the system keeps the old button assignments. If you are swapping to a phone with softkeys, the phone could have duplicate button assignments, because softkeys have default assignments. You may want to check your button assignments and modify them as necessary. Using TTI to move phones Terminal Translation Initialization (TTI) allows you to merge an x-ported station to a valid port by dialing a TTI merge code, a system-wide security code, and the x-port extension from a telephone connected to that port. TTI also allows you to separate an extension from its port by dialing a similar separate digit sequence. This action causes the station to revert to an x-port. TTI can be used for implementing telephone and data module moves from office to office. That is, you can separate a telephone from its port with TTI, unplug the telephone from the jack, plug in the telephone in a jack in a different office, and merge the telephone to its new port with TTI. !SECURITY ALERT: If you do not manage this feature carefully, its unauthorized use may cause you security problems. For example, someone who knows the TTI security code could disrupt normal business functions by separating telephones or data terminals. You can help protect against this action by frequently changing the TTI security code. You can further enhance system security by removing the FAC from the system when it does not need to be used (for example, there are no moves going on at present). Consult the BCS Systems Security Handbook for additional steps to secure your system and find out about obtaining information regularly about security developments.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 59 Using TTI to move phones 3 Before you start Before you can merge a telephone, you must set the TTI State field to voice on the Feature-Related System-Parameters screen. You also must set the extension to match the port type of the TTI port making the merge request. For example, a digital telephone type can merge only to a port on a digital board. NOTE: If you use CAMA trunks and you are moving a phone to a different physical location, be sure to update your emergency service provider’s database. Since emergency teams use this database to determine the phone’s location during an emergency call, you should help keep this database current. NOTE: You cannot use TTI to change 10-MET, 20-MET, or 30-MET phones. Instructions TTI merge from a voice TTI port !CAUTION: You can destroy your hardware if you attempt to connect an analog telephone to a digital port. To merge an extension to a telephone with TTI, complete the following steps from the telephone you want to merge: 1. Dial the TTI merge FAC. — If the code is correct, you receive dial tone. — If the code is not correct, you receive intercept tone. 2. Dial the TTI security code from the telephone you want to merge. — If the code is correct, you receive dial tone. — If the code is not correct, you receive intercept tone. 3. Dial the extension of the telephone you want to merge. — If the extension is valid, you receive confirmation tone, which may be followed by dial tone. (It is possible to receive intercept tone immediately following the confirmation tone. If this happens, you need to attempt the merge again.) — If the extension is valid, but the extension is being administered, you receive reorder tone. Try the merge again later.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 60 Using TTI to move phones 3 — If the extension is invalid, you receive intercept tone. — If the system is busy and cannot complete the merge, you receive reorder tone. Try the merge again later. — If the telephone has a download status of pending, you receive reorder tone. You need to change the download status to complete to successfully complete the TTI merge. TTI separation from a telephone To complete a TTI separation, complete the following steps from the telephone that needs to be separated: 1. Dial the TTI separate FAC. 2. Dial the TTI security code. — If the code is correct, you receive dial tone. — If the code is not correct, you receive intercept tone. 3. Dial the extension of the telephone to be separated. — If you have dialed the extension of the telephone currently merged with this telephone, you receive confirmation tone. — If you have dialed the extension of the telephone currently merged with this telephone, but the extension is being administered, you receive reorder tone. Try the separation again later. — If you have not dialed the extension of the telephone currently merged with this telephone, you receive intercept tone. — If the system is busy and cannot complete the separation, you receive reorder tone. Try the separation again later. Fixing problems If you are having difficulty using TTI, you may want to review the following system restrictions: nThe TTI Ports field on the System Capacity screen shows the number of TTI ports used in a switch. This field shows only the number of TTI ports being administered. If a TTI exceeds the maximum number of ports, the port is not administered and cannot be added. In that case, a telephone cannot be added. BRI endpoints are only counted as one TTI port. For example, for every two BRI endpoints, one TTI port is counted. As such, you can have two telephones assigned to one port. If either endpoint is administered, the TTI port count is reduced by 1.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 61 Using TTI to move phones 3 nThe total number of translated telephones and Voice TTI ports in a system is limited to the maximum number of administered telephones supported in the system. The total number of translated data terminals and Data TTI ports in a system is limited to the maximum number of administered data modules allowed in the system. nSet the TTI State field to voice and then set the TTI State field to data. When you use this order, voice and then data, you reduce the chance of a user trying to use TTI on a data-only terminal that does not have TTI port translation. This can happen when the number of telephones allowed by the system is twice the number of data terminals. For example, if the system limit for telephones is 15,000 and 7,500 for data, then when TTI was turned on for data first, only the first 7,500 unadministered ports would get TTI port translations. nWhen TTI is activated for the system, the following actions take place: — If the TTI State field was previously activated but in a different state (such as, a voice to data state), the old TTI translations are removed and the new ones added on a board by board basis. — If the TTI State field is set to voice, then default TTI translations are generated for every unadministered port on all digital, hybrid, and analog boards. — If the TTI State field is set to data, then default TTI translations are generated for every unadministered port on all digital and data line boards in the system. — Whenever a new digital board is inserted when the system is in TTI Data mode, or when a digital, hybrid, or analog board is inserted when the system is in TTI Voice mode, the unadministered ports on the board become TTI ports. — When TTI is deactivated, all translation for the TTI ports are removed in the system; the ports return to an unadministered state.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 62 Removing phones 3 Removing phones Before you physically remove a phone from your system, check the phone’s status, remove it from any group or usage lists, and then delete it from the system’s memory. For example, to remove a phone at extension 1234: 1. Type status station 1234 and press RETURN. The General Status screen appears. 2. Make sure that the phone: nis plugged into the jack nis idle (not making or receiving calls) nhas no messages waiting nhas no active buttons (such as Send All Calls or Call Forwarding) 3. Type list groups-of-extension 1234 and press RETURN. The Extension Group Membership screen shows whether the extension is a member of any groups on the system. 4. Press CANCEL. 5. If the extension belongs to a group, access the group screen and delete the extension from that group. For example, if extension 1234 belongs to pickup group 2, type change pickup group 2 and delete the extension from the list. 6. Type list usage extension 1234 and press RETURN. The Usage screen shows whether the extension is used in any vectors, has any bridged appearances, or used as a controller. 7. Press CANCEL. 8. If the extension appears on the Usage screen, access the appropriate feature screen and delete the extension. For example, if extension 1234 is bridged onto extension 1235, type change station 1235 and remove the appearances of 1234. 9. Type change station 1234 and press RETURN. 10. Delete any bridged appearances or personal abbreviated dialing entries and press ENTER.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 63 Adding a fax or modem 3 11. Type remove station 1234 and press RETURN. The system displays the station screen for this phone so you can verify that you are removing the correct phone. Tip: Be sure to record the port assignment for this jack in case you want to use it again later. 12. If this is the correct phone, press ENTER. If the system responds with an error message, the phone is busy or still belongs to a group. Press CANCEL to stop the request, correct the problem, and enter remove station 1234 again. 13. Remove the extension from voice mail service if the extension has a voice mailbox. 14. Type save translations and press RETURN to save your changes. Note that you do not need to delete the extension from coverage paths. The system automatically adjusts coverage paths to eliminate the extension. Now you can unplug the set from the jack and store it for future use. You do not need to disconnect the wiring at the cross-connect field. The extension and port address remain available for assignment at a later date. Once you successfully remove a set, that set is permanently erased from system memory. If you want to reactivate the set, you have to add it again as though it were a new phone. Adding a fax or modem Connecting a fax machine or modem to your system is similar to adding a phone, with a few important exceptions. If you have not added a phone, you may want to read ‘‘ Adding new phones’’ on page 49. Because the system does recognize the concept of “fax” or “modem,” you need to administer these items as basic analog stations. You can merely use the supported station type 2500 (analog, single line). Alternatively, you can create aliases to the 2500 for fax machines and modems. If you want to be able to create reports that indicate which stations are faxes or modem, you should create aliases for these items. For more information about aliasing, refer to ‘‘ Using an alias’’ on page 54.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 64 Adding a DEFINITY IP Softphone 3 For this example, let’s assume that we have already defined an alias for ‘fax’ as a 2500 and that we now want to add a fax machine to extension 4444. To add a fax machine as extension 444, complete the following steps: 1. Type add station 4444 and press RETURN. 2. In the Type field, type fax. 3. In the Port field, type the port address. 4. In the Name field, type a name to associate with this fax. 5. Move to the Data Restriction field and type y. Entering y in this field prevents calls to and from this extension from being interrupted by tone signals. This is important for fax machines and modems as these signals can disrupt transmissions of data. 6. In the Distinctive Audible Alert field, type n. This eliminates the distinct 2-burst ring for external calls, which often interferes with the auto-answer function on fax machines or modems. 7. Press ENTER to save your changes. Adding a DEFINITY IP Softphone DEFINITY IP Softphones enable the end user to control telephone calls directly from a personal computer (PC). An end user can log into your company’s DEFINITY server remotely and make and receive telephone calls from the telephone extension. DEFINITY IP Softphone supports the following two configurations: nroad-warrior application You typically use this configuration for laptop users who are travelling. In this configuration, the PC LAN connection carries both the call control signaling and the voice path. Because voice calls are routed over the connection to the PC, you’ll need an H.323 v2 PC audio application such as Microsoft ® NetMeeting® as well as a headset connected to the PC to speak and hear sounds. ntelecommuter application or CentreVu IP agent For the telecommuter or CentreVu IP configuration, you make two separate connections to the DEFINITY server. The signaling path is carried over an IP network and the voice path is carried over the standard circuit-switched telephone network (PSTN). Since you are using a phone for audio, you do not need an H.323 PC audio application.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing phones
65 Adding a DEFINITY IP Softphone
3
The telecommuter configuration uses the DEFINITY IP Softphone
interface (on the user’s PC) and a standard phone. The CentreVu IP agent
configuration uses the CentreVu IP Agent interface (on the agent’s PC) and
a call center phone, such as a CallMaster.
Before you start
Be sure that your system has been enabled to use IP Softphones. Display the
System Parameters Customer-Options screen and verify the following field
settings:
nMaximum H.323 Stations is greater than 0
nMaximum IP Softphones is greater than 0
nIP Stations field is y
Once you’re finished administering your DEFINITY system, you need to install
the IP Softphone software on each user’s PC. If you are using the road-warrior
configuration, you also need to install an H.323 v2 compliant audio software
application, such as Microsoft NetMeeting.
Instructions for adding a road-warrior
application
You can use the road-warrior application when you have only a single telephone
line available to access the DEFINITY system over the IP network.
Let’s add a road-warrior application at extension 3001. You have to actually
administer two extensions for each road-warrior application, so we will first add
an H.323 extension at 3000.
To assign an H.323 extension, complete the following steps:
1. Type
add station 3000 and press RETURN.
The Station screen appears.
add station 3000 Page 1 of 3
STATION
Extension: 3000 Lock Messages? n BCC: 0
Type: H.323 Security Code: TN: 1
Port: X Coverage Path 1: COR: 1
Name: Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Loss Group: 2
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing phones 66 Adding a DEFINITY IP Softphone 3 2. In the Type field, enter H.323. 3. In the Port field, enter x. 4. Press ENTER to save your work. Now, you need to administer the phone (DCP) extension. To do so, complete the following steps: 1. Type add station 3001 and press RETURN. The Station screen appears. Note that you choose to change an existing DCP extension by using change station nnnn in this step, where nnnn is the existing DCP extension. 2. In the Type field, enter the model of phone you want to use, such as 6408D. 3. In the Port field, type x for virtual phone or enter the port number if there is hardware. 4. In the Security Code field, enter the password for this remote user, such as 1234321. This password can be up to 7 digits in length. 5. In the Media Complex Ext field, type 3000. This is the H.323 extension we just administered. 6. In the IP Softphone field, type y. 7. Move to the Service Link Mode field, type as-needed. Set this field to permanent only for extremely busy remote phone users, such as call center agents. 8. Press ENTER to save your work. Now you can install and configure the software on the user’s PC. In this example, the user will login by entering their DCP extension (3001) and password (1234321). add station 3001 Page 1 of 4 STATION Extension: 3001 Lock Messages? n BCC: 0 Type: 6408D Security Code: * TN: 1 Port: X Coverage Path 1: COR: 1 Name: Coverage Path 2: COS: 1 Hunt-to Station: STATION OPTIONS Loss Group: 2 Personalized Ringing Pattern: 1 Data Module? n Message Lamp Ext: 3000 Speakerphone: 2-way Mute Button Enabled? y Display Language: english Media Complex Ext: 3000 IP SoftPhone? y