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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
557 Console Parameters
17
Alternate FRL Station
This is a display-only field. It displays the extension of the alternate facility
restriction level (FRL) activation station.
Backup Alerting
Indicates whether or not system users can pick up alerting calls if the attendant
queue has reached its warning state.
DID-LDN Only to LDN Night Ext.
Field descriptions for page 2
Screen 58. Console Parameters — Default Attendant Group
Timed Reminder on Hold (sec)
Enter the time in seconds that a call remains on hold at the console before the
attendant is alerted. In a CAS arrangement, the main and the branch consoles
(when administered) should be administered the same.
Valid entries Usage
y
Enter y to allow only listed directory number (LDN) calls to go
to the listed directory night service extension.
n Enter n if you want all attendant seeking calls to route to the
LDN night service extension.
change console-parameters Page 2 of 4
CONSOLE PARAMETERS
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
SAC Notification? n
COMMON SHARED EXTENSIONS
Starting Extension: Count:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 558 Console Parameters 17 Return Call Timeout (sec) Enter the time in seconds before a split away call (call extended and ringing a station or otherwise split away from the console) returns to the console. Be sure to allow five seconds for each ring at all points in a coverage path to ensure the entire path is completed before the call returns to the console. Time In Queue Warning (sec) Enter the number of seconds a call can remain in the attendant queue before activating an alert. No Answer Timeout (sec) Enter the number of seconds a call to the attendant can remain unanswered without invoking a more insistent sounding tone. Be sure to allow five seconds for each ring at all points in a coverage path to ensure the entire path is completed before the call returns to the console. Alerting (sec) Enter the number of seconds after which a held or unanswered call is disconnected from an attendant loop and routed to another attendant or night service Secondary Alert on Held Reminder Calls? List1, List2, List3 You can assign up to 3 abbreviated dialing lists to each attendant. However, you cannot assign a personal list to an attendant. Valid entries Usage y Enter y to begin attendant alerting for Held Reminder Calls with secondary alerting. nEnter n to have held reminder calls alert the attendant the same as normal calls. Normal calls start with primary alerting and switch to secondary alerting when the No Answer Timeout expires. Valid entries Usage enhanced Allows the attendant to access the enhanced system abbreviated dialing list. groupAllows the attendant to access the specified group abbreviated dialing list. You also must enter a group number. systemAllows the attendant to access the system abbreviated dialing list.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
559 Console Parameters
17
SAC Notification
Enables or disables Enhanced Attendant Notification for Send All Calls.
Common Shared Extension—Starting
Extension
These extension numbers can be used by the attendant to park calls.
Common Shared Extension—Count
Enter a number to indicate the number of consecutive extensions, beginning with
the Start Extension to be used as common, shared extensions. For example, if you
enter a starting extension of 4300 and a count of 3, the system provides three
consecutive extension numbers (4300, 4301, and 4302) for parking calls.
The extensions should be assigned to the optional Attendant Selector Console in
the 00 through 09 block (bottom row) in any hundreds group for easy
identification by the attendant. The lamp associated with the number will identify
call parked or no call parked, instead of busy or idle status.
Field descriptions for page 3
Screen 59. Console Parameters — Default Attendant Group
change console-parameters Page 3 of 4
CONSOLE PARAMETERS
QUEUE PRIORITIES
Emergency Access:1_
Assistance Call:2_
CO Call:2_
DID to Attendant:2_
Tie Call:2_
Redirected DID Call:2_
Redirected Call:2_
Return Call:2_
Serial Call:2_
Individual Attendant Access:2_
Interpositional:2_
VIP Wakeup Reminder Call:2_
Miscellaneous Call:2_
Call-Type Ordering Within Priority Levels? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 560 Console Parameters 17 Queue Priorities Attendant Priority Queue allows attendants to answer calls by call category (for example, by trunk type). The Attendant Priority Queue handles incoming calls to an attendant when the call cannot be immediately terminated to an attendant. The calling party hears ringback until an attendant answers the call. You may assign the same priority level to more than one call. Priority 1 is the highest priority and is the default for Emergency Access. Assign a priority level from 1 through 13 to each of the call types. The attendant call categories are: nEmergency Access — A call from a telephone user who dials the emergency access code (default is highest-priority level) nAssistance Call— A call from a telephone user who dials the attendant-group access code, or from a telephone that has the Manual Originating Line Service feature activated nCO Call — An incoming trunk call (CO/FX/WATS trunk) to an attendant group. This does not include trunk calls that return to the attendant group after a timeout or deferred attendant recall. nDID to Attendant — An incoming DID trunk call to an attendant group. This does not include trunk calls that return to the attendant group after a timeout or deferred attendant recall. nTie Call — An incoming TIE trunk call (dial-repeating or direct types) to an attendant group. This does not include trunk calls that return to the attendant group after a timeout or deferred attendant recall. nRedirected DID Call — A DID or ACD call that times out due to ring/no-answer, busy condition (if applicable), or Number Unobtainable and reroutes to the attendant group. nRedirected Call — A call assigned to one attendant, but redirected to the attendant group because the attendant is now busy nReturn Call — A call returned to the attendant after it times out. If the attendant is now busy, the call redirects to the attendant group. nSerial Call — A call from the Attendant Serial Call feature when an outside trunk call (designated as a serial call by an attendant) is extended to and completed at a telephone, and then the telephone user goes on-hook. If the attendant who extended the call is busy, the call redirects to the attendant group. nIndividual Attendant Access — A call from a telephone user, incoming trunk call, or a system feature to the Individual Attendant Access (IAA) extension of a specific attendant. If the attendant is busy, the call queues until the attendant is available.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 561 Console Parameters 17 nInterposition — A call from one attendant to the Individual Attendant Access (IAA) extension of another attendant nVIP Wakeup Reminder Call — A VIP Wakeup reminder call. nMiscellaneous Call — All other calls. Call-Type Ordering Within Priority Levels? If you use call-type ordering, calls to the attendant are first grouped by the queue priority level, then by call type, and, finally, in the order received. The call types, in descending order of priority, are: nType 1 call: outgoing public-network calls receive answer supervision when the Answer Supervision Timer of the trunk group expires, even if the trunk is actually still ringing. Also, incoming calls when answered by the attendant. nType 2 call: incoming external public-network calls before they receive answer supervision or before the Answer Supervision Timer of the trunk group expires nType 3 call: all other calls (internal calls, conference calls, and tie-trunk calls of any type) Note that external public-network calls have priority over all other calls including conference calls. And, answered public-network calls have priority over those calls not yet answered. Valid entries Usage y Enter y if you want to present calls by call type. You can assign a type-disp button on the Attendant Console screen so that the attendant can review the call type for the active call. n Enter n if you wish the calls to be queued in chronological order by queue priority level.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
562 Console Parameters
17
Field descriptions for page 4
Screen 60. Console Parameters — Default Attendant Group
ASSIGNED MEMBERS (Installed attendant
consoles)
Display-only field that shows all attendants in the group. You administer the
individual attendant consoles on the Attendant Console
screen.
Grp
Display-only field that lists the Attendant Group number.
TN
Display-only field that lists the Tenant Partition number.
change console-parameters Page 4 of 4
CONSOLE PARAMETERS
ASSIGNED MEMBERS ( Installed attendant consoles )
Type Grp TN Type Grp TN
1: 1 1 9: 1 1
2: 1 1 10: 1 1
3: 1 1 11: 1 1
4: 1 1 12: 1 1
5: 1 1 13: 1 1
6: 1 1 14: 1 1
7: 1 1 15: 1 1
8: 1 16: 1 1
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 563 Coverage Answer Group 17 Coverage Answer Group This screen establishes Call Coverage Answer Groups. An answer group contains up to eight members who act as a coverage point for another user. For example, if several secretaries are responsible for answering a department’s redirected calls, all the secretaries could be assigned to an answer group. The answer group is assigned a group number, and that group number appears in the department’s coverage path. All phones in an answer group ring (alert) simultaneously. Any member of the group can answer the call. Each coverage answer group is identified by a number from 1 through the maximum number allowed by your system configuration (refer to DEFINITY ECS System Description). The members of the group are identified by their extension number. Any phone, including those administered without hardware (X-ported (but not attendants) can be assigned to a coverage answer group. Note that members whose extensions are X-ported will not be alerted. Field descriptions for page 1 Screen 61. Coverage Answer Group Group Number A display-only field when the screen is accessed using an administration command such as add or change. change coverage answer-group 3 Page 1 of 1 COVERAGE ANSWER GROUP Group Number: 3___ Group Name: COVERAGE_GROUP_ GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1: ____ ___________________________ 5: ____ ___________________________ 2: ____ ___________________________ 6: ____ ___________________________ 3: ____ ___________________________ 7: ____ ___________________________ 4: ____ ___________________________ 8: ____ ___________________________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 564 Coverage Answer Group 17 Group Name Enter the group name you want to use to identify this group. Tip: Enter the extension numbers that are group members. This allows a list coverage answer group command to be used to list the phones that will be alerted. The list command can be used in conjunction with the list station, list coverage path, and list hunt group commands to determine stations involved in call coverage. This makes it possible to follow call coverage for any extension, allowing the administrator to easily track call coverage paths. Ext Enter the extension number (may not be a Vector Directory Number extension) for each member of this coverage answer group. Name This display-only field indicates the name assigned when the member’s phone is administered. Valid entries Usage Up to 27 characters For example, typing pool, room 12, secy, and so on. Valid entries Usage An assigned extension for a station.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 565 Coverage Path 17 Coverage Path This screen implements Call Coverage Paths. The screen provides the means to specify the call coverage criteria, the points in the coverage path used to redirect calls, and the number of times a principal’s phone rings before the call redirects to coverage. Field descriptions for page 1 Screen 62. Coverage Path screen Coverage Path Number A display-only field indicating the coverage path being administered. Hunt After Coverage Valid entries Usage y Coverage treatment continues by searching for an available station in a hunt chain that begins with the hunt-to-station assigned on the station screen of the last coverage point. n Coverage treatment is terminated; the call is left at the last available location (principal or coverage point). change coverage path 2 Page 1 of 1 COVERAGE PATH Coverage Path Number: 2 Hunt After Coverage: n Next Path Number: ___ Linkage: ___ ___ COVERAGE CRITERIA Station/Group Status Inside Call Outside Call Active? n n Busy? y y Don’t Answer? y y Number of Rings:2 All? n n DND/SAC/Goto Cover? y y COVERAGE POINTS Terminate to Coverage Pts. with Bridged Appearance? n Point1: ____ Point2: ____ Point3: ____ Point4: ____ Point5: ____ Point6: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 566 Coverage Path 17 Next Path Number Enter the next coverage path in a coverage path chain. Refer to ‘‘ Call Coverage’’ on page 1210 for more information. If the coverage criteria of the current coverage path is not satisfied, the system steps down this chain until it finds a coverage path with redirection criteria that matches the call status. If the chain is exhausted before the system finds a match, the call does not redirect to coverage. No path number here indicates that this path is the only path for the principal. Linkage Display-only fields that show the (up to) two additional coverage paths in the coverage path chain. (See above.) COVERAGE CRITERIA COVERAGE CRITERIA are the conditions that, when met, cause the call to redirect to coverage. Assign one of the following: Valid entries Usage 1 to 999 Valid entries Usage Active Calls redirect if at least one call appearance is busy. BusyCalls redirect if all call appearances that accept incoming calls are busy. Don’t AnswerCalls redirect when the specified number of rings has been exceeded. AllCalls redirect immediately to coverage and overrides any other criteria with a y in this column. DND/SAC/Goto CoverMust be assigned before a user can activate Do Not Disturb (Hospitality Services), Send All Calls (SAC), or Go to Cover features. Allows a calling user, when calling to another internal extension, to redirect a call immediately to coverage by pressing a GO TO COVER button. Allows a principal temporarily to direct all incoming calls to coverage, regardless of the other assigned coverage criteria by pressing the SEND ALL CALLS (or DO NOT DISTURB) button. Send All Calls also allows covering users to temporarily remove their phones from the coverage path.