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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
497 ARS Toll Table
17
Rate
Enter the recording speed (in 1000 bits/second) for integrated announcements. A
different recording speed may be used for each integrated announcement. When
the type is analog, ds1, or aux-trunk, N/A appears in this field.
Port
A R S To l l Ta b l e
This screen assigns ARS Toll Tables used by Subnet Trunking. Use it to specify
whether calls to CO codes listed on the table are toll or non-toll calls. You specify
non-toll calls based on the last 2 digits of the distant-end of the trunk group.
Screen 36. ARS Toll Table Valid entries Usage
16
16 kbps (8 minutes and 32 seconds of announcement time per
circuit pack or 1 hour and 24 minutes for 10 circuit packs). This
rate does not provide a high-quality recording. It is not
recommended for customer announcements, but it is adequate for
VDN of Origin announcements.
3232 kbps (4 minutes and 16 seconds of total announcement time).
6464 kbps (for 2 minutes and 8 seconds of announcement time per
circuit pack or 42 minutes for 10 circuit packs)
Valid entries Usage
circuit pack or
port locationSpecify the address of the integrated circuit pack or aux trunk,
analog line, or DS1 port location for this announcement.
change ars toll
ARS TOLL TABLE: __ Page 1 of 1
OFFICE CODES: x00-x99
00: y 10: y 20: y 30: y 40: y 50: y 60: y 70: y 80: y 90: y
01: y 11: y 21: y 31: y 41: y 51: y 61: y 71: y 81: y 91: y
02: y 12: y 22: y 32: y 42: y 52: y 62: y 72: y 82: y 92: y
03: y 13: y 23: y 33: y 43: y 53: y 63: y 73: y 83: y 93: y
04: y 14: y 24: y 34: y 44: y 54: y 64: y 74: y 84: y 94: y
05: y 15: y 25: y 35: y 45: y 55: y 65: y 75: y 85: y 95: y
06: y 16: y 26: y 36: y 46: y 56: y 66: y 76: y 86: y 96: y
07: y 17: y 27: y 37: y 47: y 57: y 67: y 77: y 87: y 97: y
08: y 18: y 28: y 38: y 48: y 58: y 68: y 78: y 88: y 98: y
09: y 19: y 29: y 39: y 49: y 59: y 69: y 79: y 89: y 99: y
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
498 Attendant Console
17
ARS TOLL TABLE
OFFICE CODES
00: through 99:
These fields represent the last 2 digits of the codes within the 100-block of
numbers. Designate each as a number toll or non-toll call.
Attendant Console
This screen assigns an Attendant Console to the system.
Field descriptions for page 1
Screen 37. Attendant Console Valid entries Usage
2
through 9Identify the number of the ARS Toll Table
Valid entries Usage
200
–299 through 900–999Identify the block of numbers on this screen.
Valid entries Usage
y
/nEnter n to designate a non-toll CO code.
change attendant Page 1 of 3
ATTENDANT CONSOLE 1
Type: console Name: 27 character attd cons name
Extension: 1000 Group: 1 Auto Answer: none
Console Type: principal TN: 1 Data Module? n
Port: 01C1106 COR: 1 Disp Client Redir? n
COS: 1 Display Language: english
H.320 Conversion? n
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 9 5: 9:
2: 82 6: 10:
3: 7: 11:
4: 8: 12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 5: 9: 13: 17:
2: 6: 10: 14: 18:
3: 7: 11: 15: 19:
4: 8: 12: 16: 20:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 499 Attendant Console 17 Attendant Console x This is a display-only field when the screen is accessed using an administration command such as add or change. Ty p e Extension (Optional) Enter the extension for the individual attendant console. Individual attendant extensions allow attendants to use features that an attendant group cannot use. For example, extensions can be members of a DDC or UCD group. An individual attendant extension can have its own Class of Restriction and Class of Service. If you give your attendants an individual extension, users can call the attendant by dialing the extension or you can assign them an abbreviated-dialing button for fast access to the attendant. Console Type Enter this console’s intended use. There can only be one night-only or one day/night console in the system unless Tenant Partitioning is administered. Night Service is activated from the principal console or from the one station set per-system that has a nite-serv button. Valid entries Usage Display-only field Enter the console number when completing a paper screen. Valid entries Usage console Indicates the type of attendant console being administered. 302B1 Valid entries Usage An unassigned extension If an extension is not assigned, the attendant can only be addressed as a member of the attendant group. If the attendant has a data module, the extension field cannot be blank. Valid entries Usage principal Puts the attendant console into night service. day-only Will not get night service calls. night-onlyHandles only night service calls. day/nightHandles day or night service calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 500 Attendant Console 17 Port Enter seven characters. Each attendant console requires a port on a digital line circuit pack. For reliability, the attendant consoles should not be assigned to ports on the same digital line circuit pack. For example, if three attendant consoles are to be provided, assign each console to a port on three different digital line circuit pack, if possible. However, if required, all attendant consoles can be assigned to ports on the same digital line circuit pack. Name Enter the name of this console. Group Valid entries Usage 01 through 44First and second characters are the cabinet number. 01 through 03 01 A through EThird character is the carrier. 01 through 20Fourth and fifth characters are the slot number. 01 through 08 (digital line circuit pack)Sixth and seventh characters are the circuit number 01 through 16 (2-wire digital circuit pack) 01 through 24 (2-wire digital circuit pack TN2224) xIndicates that there is no hardware associated with the port assignment. An individual attendant extension must be assigned in the Extension field. Valid entries Usage Up to 27 alphanumeric characters. Any entry is accepted Valid entries Usage 1 to 16Enter the Attendant Group number
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 501 Attendant Console 17 TN COS COR Auto Answer Data Module Valid entries Usage 1 to 20Enter the Tenant Partition number. Valid entries Usage 0 through 15Enter the class of service (COS) for this attendant console. Valid entries Usage 0 through 95Enter the class of restriction that reflects the desired restriction. Valid entries Usage all Entering all in this field indicates an incoming call to an idle attendant will be answered automatically without any action (no button presses required) by the attendant. acdEntering acd indicates only ACD split/skill calls and direct agent calls can auto answer. Non-ACD calls terminated to an attendant console with Auto Answer set to acd ring audibly. none Entering none causes all calls terminated to this attendant console to receive some sort of audible ringing treatment. Valid entries Usage y/n Enter y if the console is to be connected to a data terminal via 7400B or 8400 Data Module. If y is entered, complete the Data Module screen (page 4).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 502 Attendant Console 17 Disp Client Redir This field is administrable only if the Hospitality feature has been enabled on the System-Parameters Customer-Options screen. This field affects the station’s display on calls originated from a station with Client Room Class of Service. Display Language Enter the language in which you want console messages displayed. H.320 Conversion Allows H.320 compliant calls made to this phone to be converted to voice-only. Because the system can handle only a limited number of conversion calls, you may need to limit the number of phones with H.320 conversion. Valid entries Usage y When the field is y, the redirection information for a call originating from a Client Room and terminating to this station displays. Note: For stations with an “audix” station type, AUDIX Voice Power ports, or ports for any other type of messaging that needs display information, this field must be y. n When the field is n, then for all calls originating from a Client Room (even redirected calls) that terminate to this station, this station’s display will not show the redirection information. Only the client name and extension (or room, depending on what is administered on the Hospitality screen) displays. Valid entries Usage English French Italian Spanish user-defined Valid entries Usage y/n Enter y for H.320 compliant calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 503 Attendant Console 17 DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes) Enter the trunk access codes (TACs) for local and remote switches. (There are fields for one local TAC and one remote TAC per button labeled Local and Remote.) The local TAC (1 to 4 digits) refers to a trunk group or Loudspeaker Paging zone on this switch. Remote TACs are only useful in a private network (including DCS) network. The remote TAC (1 to 3 digits) refers to a trunk group on the remote switch. If a remote TAC is given, then the local TAC must refer to a trunk group that connects directly to the remote switch and is also limited to 1 to 3 digits. Lucent recommends a DCS trunk be specified as the local TAC between the local and remote switches. If the TAC specified as local between the local and remote switches is not a DCS trunk, the remote trunk cannot be monitored by the local switch. HUNDREDS SELECT BUTTON ASSIGNMENTS Enter in the appropriate field (1 through 20), the hundreds group to be associated with a Hundreds Group Select button located on an optional selector console. Valid entries Usage 1-4 digit number *May be used as first digit # Valid entries Usage 1-3 digit hundreds group (plus prefix, if needed) Fields 1 through 8 are used when the selector console is a 24A-type console and fields 1 through 20 are used for a 26A-type console. Enter a hundreds group number that represents all but the last two digits of an extension number (for example, the Hundreds Select Button — on the selector console — for extension 3822 would be “38”).
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
504 Attendant Console
17
Field descriptions for page 2
Screen 38. Attendant Console Data Module
This page displays if the Data Module field on Page 1 is y.
Data Extension
Enter the extension number assigned to the data module.
BCC
Only displays when the ISDN-PRI or ISDN-BRI Trunks field is enabled on the
System-Parameters Customer-Options screen.
NOTE:
The BCC value is used to determine compatibility when non-ISDN facilities
are connected to ISDN facilities (ISDN Interworking feature).
ITC
Valid entries Usage
1- to 5-digit numberMust agree with the system’s Dial Plan
Valid entries Usage
Display-only field
Valid entries Usage
restricted
unrestricted
change station Page 2 of 4
STATION
DATA MODULE
Data Extension: ____ BCC: 2 ITC: restricted
Name: _______________ COR: 1_ COS: 1_
TN: 1_
ABBREVIATED DIALING
List1: ________
SPECIAL DIALING OPTION: default
DEFAULT DIALING
Abbreviated Dialing Dial Code (From above list): _
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 505 Attendant Console 17 Name Enter the name of the user associated with the data module. The name is optional, it can be left blank. COR Enter the desired class of restriction (COR) number. COS Enter the desired (COS) number to designate allowed features. See ‘‘ Class of Service’’ on page 545 for additional information on the allowed features. TN Enter the Tenant Partitioning number. Abbreviated Dialing List1 SPECIAL DIALING OPTION Enter one of three dialing options that are available. This identifies the destination of all calls when this data module originates calls. Valid entries Usage 0 –95 Valid entries Usage 0 –15 Valid entries Usage s System gGroup. If g is entered, a group number is also required. pPersonal. If p is entered, a personal list number also is required. eEnhanced Valid entries Usage hot-line default
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 506 Attendant Console 17 HOT LINE DESTINATION — Abbreviated Dialing Dial Code Only displays when the Special Dialing Option field is hot-line. The associated AD number is dialed when the user goes off-hook on a Data Hot Line call. Hot Line Service allows single-line telephone users, by simply lifting the handset, to automatically place a call to a preassigned destination (extension, telephone number, or feature access code). The Hot Line Service destination number is stored in an Abbreviated Dialing List. A Direct Department Calling (DDC), a Uniform Call Distribution (UCD), a Terminating Extension Group (TEG) extension, or any individual extension within a group can be a Hot Line Service destination. Also, any extension within a DDC group, UDC group, or TEG can have Hot Line Service assigned. Use Hot Line Service when very fast service is required and when you use a telephone only for accessing a certain facility. Loudspeaker Paging Access can be used with Hot Line Service to provide automatic access to paging equipment. DEFAULT DIALING Abbreviated Dialing Dial Code The associated AD number is dialed when the user goes off-hook and enters a carriage return following the “DIAL” prompt. The data call originator also can perform data terminal dialing by specifying a dial string that may or may not contain alphanumeric names. Only displays when the Special Dialing Option field is default. Ext This is the extension number of a previously administered user who has an associated Data Extension button and who will share the use of the module. Valid entries Usage A dial code Within the range of the abbreviated dialing list type Valid entries Usage A dial code Within the range of the abbreviated dialing list type Valid entries Usage Display-only field.