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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 537 Class of Restriction 17 Forced Entry of Account Codes FEAC must be enabled on the System Parameters Customer-Options screen and on the CDR System Parameters screen. Refer to ‘‘ Forced Entry of Account Codes’’ on page 1232 and ‘‘Forcing users to enter account codes’’ on page 459 for more information. NOTE: If a COR requiring entry of account codes is assigned a VDN, the route to commands executed by the associated vector will not be successful. Priority Queuing Direct Agent Calling Valid entries Usage y/n Enter y to indicate that an account code must be dialed when making outgoing trunk calls. If this is y, any telephone assigned the associated COR must dial an account code before making an outgoing call. If you set this to y for a COR assigned to a trunk group, users must dial account codes before calling out over that trunk group. This may be useful for trunks used in international calls, and those that are more expensive. If a call is being routed by ARS, account code checking is not done on the COR. Valid entries Usage y Enter y to allow the telephone user’s calls to be placed ahead of non-priority calls in a hunt group queue n If you do not use Automatic Call Distribution (ACD is not enabled on the System-Parameters Customer-Options screen), this field must be n. Valid entries Usage y/n If this is y, users may dial an ACD agent’s extension directly, rather than anyone in the agent pool. If the system is in Night Service, the call routes to the Night Service extension. If the extension with this COR belongs to an agent, the agent may receive calls directly.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 538 Class of Restriction 17 Restriction Override Allows the specified users to bypass restriction on conference, transfer or call forwarding operations. Facility Access Trunk Test An associated feature button (trk-ac-alm) status lamp lights when a successful test attempt occurs. Pressing one of the alarm buttons (ten maximum) when its associated status lamp is lit turns off all lamps on all buttons whether the access is still in progress or has completed. Restricted Call List This list can be used whether the COR is toll restricted. The Restricted Call List (RCL) has priority over the Toll Analysis Unrestricted Call List (UCL). A call attempt from a facility assigned a COR (with RCL field set to y), whose dialed digit string is on the Toll Analysis screen and is marked as being associated with the RCL, will be denied. Can Change Coverage Valid entries Usage attendant A telephone with a COR that is inward restricted cannot receive public network, attendant-originated, or attendant-extended calls. Enter attendant to give your attendants the ability to override this restriction. allEnter all if you want all of the users with this COR to override inward restrictions. noneEnter none if you do not want any users of this COR to bypass the restrictions. Valid entries Usage y/n Enter y to allow users with this COR to perform Facility Access Trunk Tests. Valid entries Usage y/n Enter y to specify that this COR will have access to the system’s Restricted Call List (see ‘‘ Toll Analysis’’ on page 977). Valid entries Usage y/n Enter y to allow station users with this COR to select one of two previously administered coverage paths or to activate, change, or deactivate call forward all calls or call forward busy/don’t answer from any on-site or off-site location.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 539 Class of Restriction 17 Unrestricted Call List Any entry on the Toll Analysis screen with an “X” in the Toll List column is restricted, meaning that the system blocks any attempt to complete a call containing the Dialed String. However, this field overrides that restriction. For example, if the Toll Analysis screen shows a Dialed String entry of 538 and there is an “X” in the Toll List column, the 538 number is restricted. To override this restriction, in the Toll Analysis screen, enter X in the “5” column under the Unrestricted Call List heading. In the Class of Restriction screen, in this field, enter 5 to complete the restriction override. Access to MCT? This field refers to Malicious Call Trace. Fully Restricted Service NOTE: If this field is enabled, the APLT field must be n. Valid entries Usage 1–10 Appears when Calling Party Restriction is all-toll or tac-toll. This field allows a user to complete a toll call with “restricted” dialed digits. This field is associated with the Dialed String field on the Toll Analysis screen. An Unrestricted Call List number is denoted on that screen. Valid entries Usage y Enter y to allow permissions to activate a request to trace a malicious call. nEntering n prohibits this user from requesting a malicious call trace, but does not prevent this extension from appearing in the MCT History report, should this extension be the subject of a malicious call trace. Valid entries Usage y/n When y entered for a given COR, stations assigned that COR will not have access to the public network for either incoming or outgoing calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 540 Class of Restriction 17 Category For MFC ANI The Category for MFC ANI field always controls categories for Russian signaling trunks. It also may control categories for R2-MFC signaling trunks, depending on what value is in the Use COR for Calling Party Category field on the system-parameters multi-frequency screen. The Calling Party Category digit administered in this field is included as part of the ANI information sent to the Central Office on request using R2-MFC signaling. Hear VDN of Origin Announcement Send ANI for MFE Only applicable for Spain. Valid for 2/6 signaling, but not 2/5 signaling. The following field appears only if Expert Agent Selection (EAS) is enabled on the Feature-Related System-Parameters screen. Add/Remove Agent Skills Valid entries Usage 1 –10 Used in other than U.S. Valid entries Usage y/n Enter y if users with this COR can receive VDN of Origin messages. Valid entries Usage y Enter y to enable Automatic Number Identification (ANI). When the value is y, the switch sends the calling party’s number to the public or IBERCOM network so that charges will be broken down by line. nIf this value is n, charges are not itemized by line, and your company will receive a single bill for the total number of calls made (block charging). Valid entries Usage y/n Enter y to allow users with this COR to add and remove skills.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 541 Class of Restriction 17 MF ANI Prefix Defines the prefix to apply to an extension number when ANI is sent to the CO. This overrides any ANI prefix administered on the Multifrequency Signaling screen. This does not apply when ANI is tandemed through the switch on tandem calls. This field also applies to the ANI for the switch when the originating side is a trunk and there was no ANI. Automatic Charge Display Hear System Music on Hold PASTE (Display PBX Data on telephone) Automatic Charge Display Shows the cost of an active outgoing call using Periodic Pulse Metering (PPM) or ISDN Advice of Charge (AOC) on Digital Communications Protocol (DCP) or Lucent BRI stations. Valid entries Usage 1–7 digits If you want the entire number to display on the receiving end, enter all digits except the extension number. Valid entries Usage y/n Enter y if you use Advice of Charge or Periodic Pulse Metering and you want call charges to display automatically on users’ display sets. Not available in the U.S. Valid entries Usage y/n Enter y to allow the Music on Hold feature to be activated by a telephone. Valid entries Usage y/n Enter y to download all lists. Enter n to disallow the PASTE feature. Valid entries Usage y Displays call charges during and at the end of the call. nCall charges can be seen if users press the DISP-CHRG button before the call drops.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 542 Class of Restriction 17 Can Be Picked Up By Directed Call Pickup Can Use Directed Call Pickup Group Controlled Restriction Determines if the current COR is under controlled restriction. This field can help troubleshoot problems by first checking its value. Field descriptions for page 2 Screen 50. Class of Restriction screen Valid entries Usage y/n Enter y to allow this Station’s or EAS agent’s calls to be picked up by using the Directed Call Pickup Up feature. Before you can set this field to y, you must set Directed Call Pickup on the Feature-Related System Parameters screen to y. Valid entries Usage y/n Enter y to allow the station, attendant, or EAS agent to pick up calls using the Directed Call Pickup feature. Set Directed Call Pickup on the Feature-Related System Parameters screen to y to set this field to y. Valid entries Usage active indicates the COR is controlled restricted inactive indicates the COR is not controlled restricted change cor 10 Page 2 of 4 CLASS OF RESTRICTION MF Incoming Call Trace? n Brazil Collect Call Blocking? n Block Transfer Display? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 543 Class of Restriction 17 MF Incoming Call Trace Brazil Collect Call Blocking For Brazil only Block Transfer Display Field descriptions for page 3 Screen 51. Class of Restriction screenValid entries Usage y/n Enter y to allow assignment of a Call Trace COR to a station. DEFINITY ECS then generates an MFC backward signal (administered on the System-Parameters Multifrequency-Signaling screen) during call setup instead of the “free” signal. This triggers the central office to collect trace information before releasing the calling party, if the terminating station’s COR has this feature set to y. Valid entries Usage y/n Enter y to permit all Brazilian trunks calls that terminate to a station to send back a double answer to the CO. This double answer tells the CO that this particular station cannot accept collect calls. The CO then tears down the call if it is a collect call. Set Country on the trunk group screen to 23 and set this field to y. Valid entries Usage y/n Enter y to prevent users of DCP, Hybrid, ISDN-BRI, or wireless display telephones from receiving a confirmation message when they transfer a call. change cor 10 Page 3 of 4 CLASS OF RESTRICTION CALLING PERMISSION (Enter y to grant permission to call specified COR) 0? n 12? n 24? n 36? n 48? n 60? n 72? n 84? n 1? n 13? n 25? n 37? n 49? n 61? n 73? n 85? n 2? n 14? n 26? n 38? n 50? n 62? n 74? n 86? n 3? n 15? n 27? n 39? n 51? n 63? n 75? n 87? n 4? n 16? n 28? n 40? n 52? n 64? n 76? n 88? n 5? n 17? n 29? n 41? n 53? n 65? n 77? n 89? n 6? n 18? n 30? n 42? n 54? n 66? n 78? n 90? n 7? n 19? n 31? n 43? n 55? n 67? n 79? n 91? n 8? n 20? n 32? n 44? n 56? n 68? n 80? n 92? n 9? n 21? n 33? n 45? n 57? n 69? n 81? n 93? n 10? n 22? n 34? n 46? n 58? n 70? n 82? n 94? n 11? n 23? n 35? n 47? n 59? n 71? n 83? n 95? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 544 Class of Restriction 17 CALLING PERMISSION Field descriptions for page 4 Screen 52. Class of Restriction SERVICE OBSERVING PERMISSION Valid entries Usage y/n A y means an originating facility assigned this COR can be used to call facilities assigned this COR. Enter n for each COR number (0 through 95) that cannot be called by the COR being implemented. Valid entries Usage y/n A y grants permission to observe specific CORs. Enter n for each COR number (0 through 95) that cannot be observed by the COR being implemented. change cor 10 Page 4 of 4 CLASS OF RESTRICTION SERVICE OBSERVING PERMISSIONS (Enter y to grant permission to service observe specified COR) 0? n 12? n 24? n 36? n 48? n 60? n 72? n 84? n 1? n 13? n 25? n 37? n 49? n 61? n 73? n 85? n 2? n 14? n 26? n 38? n 50? n 62? n 74? n 86? n 3? n 15? n 27? n 39? n 51? n 63? n 75? n 87? n 4? n 16? n 28? n 40? n 52? n 64? n 76? n 88? n 5? n 17? n 29? n 41? n 53? n 65? n 77? n 89? n 6? n 18? n 30? n 42? n 54? n 66? n 78? n 90? n 7? n 19? n 31? n 43? n 55? n 67? n 79? n 91? n 8? n 20? n 32? n 44? n 56? n 68? n 80? n 92? n 9? n 21? n 33? n 45? n 57? n 69? n 81? n 93? n 10? n 22? n 34? n 46? n 58? n 70? n 82? n 94? n 11? n 23? n 35? n 47? n 59? n 71? n 83? n 95? n
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
545 Class of Service
17
Class of Service
This screen administers access permissions for call processing features that
require dial code or feature button access.
NOTE:
Class of Service (COS) does not apply to trunk groups except for the
Remote Access feature.
A COS assignment defines whether or not a telephone user may access or use the
following features and functions. Up to 16 different COS numbers may be
administered (0–15).
Screen 53. Class of Service screen
The screen lists the default values for each COS/feature combination. For a
particular combination,
y allows access to the feature and n denies access. Assign
entries on the screen for each COS to be implemented. Default values are shown
on the screen.
!CAUTION:
Because many hunt groups are set up with COS 1, be careful when you
assign restrictions to COS 1.
Automatic Callback
Allows this user to request Automatic Callback. Refer to ‘‘
Automatic Callback’’
on page 1170 for more information.
change cos Page 1 of 1
CLASS OF SERVICE
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Auto Callback n y y n y n y n y n y n y n y n
Call Fwd-All Calls n y n y y n n y y n n y y n n y
Data Privacy n y n n n y y y y n n n n y y y
Priority Calling n y n n n n n n n y y y y y y y
Console Permissions n n n n n n n n n n n n n n n n
Off-hook Alert n n n n n n n n n n n n n n n n
Client Room n n n n n n n n n n n n n n n n
Restrict Call Fwd-Off Net n y y y y y y y y y y y y y y y
Call Forward Busy/DA n n n n n n n n n n n n n n n n
Personal Station Access n n n n n n n n n n n n n n n n
Extended Forwarding All n n n n n n n n n n n n n n n n
Extended Forwarding B/DA n n n n n n n n n n n n n n n n
Trk-to-Trk Restriction Override n n n n n n n n n n n n n n n n
QSIG Call Offer Originations n n n n n n n n n n nnnnnn
Automatic Exclusion n n n n n n n n n n n n n n n n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 546 Class of Service 17 Call Forwarding All Calls Allows this user to forward all calls to any extension. See ‘‘ Call Forwarding’’ on page 1288 for more information. Data Privacy Allows this user to enter a feature access code to protect a data call from interruption by any of the system’s override or ringing features. See ‘‘ Data Privacy’’ on page 416 for more information. Priority Calling Allows user to dial a feature access code to originate a priority call. Such calls ring differently and override send all calls, if active. See ‘‘ Priority Calling’’ on page 1474 for more information. Console Permissions Console Permissions allow multiappearance telephone users to control the same features that the attendant controls. You might assign this permission to front-desk personnel in a hotel or motel, or to a call center supervisor. With console permission, a user can: nActivate Automatic Wakeup for another extension nActivate and deactivate controlled restrictions for another extension or group of extensions nActivate and deactivate Do Not Disturb for another extension or group of extensions nActivate Call Forwarding for another extension nAdd and remove agent skills nRecord integrated announcements Off-Hook Alert See ‘‘ Emergency Access to the Attendant’’ on page 1333 for more information. To enable this option, either the Hospitality (Basic) or Emergency Access to Attendant field must be enabled on the System-Parameters Customer-Options screen.