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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
507 Attendant Console
17
Name
Contains the name assigned to the above extension number.
Field descriptions for page 3-x
Screen 39. Attendant Console
FEATURE BUTTON ASSIGNMENTS
Enter the feature buttons from ‘‘
Attendant console feature buttons’’ on page 110
that you want to assign to the attendant console. The fixed buttons that cannot be
changed (that is, split and forced release) are shown on the screen. The hold,
night-serv, and pos-busy buttons are shown in the system default locations. These
buttons can be administered elsewhere on the screen. The following provides
descriptions of feature buttons that are unique to the attendant console. Refer to
the ‘‘
Attendant console feature buttons’’ and to the ‘‘Telephone feature buttons’’
sections for more information about the buttons.
Valid entries Usage
Display-only field.
Valid entries Usage
Audible Tones On/Off
cw-ringoffCall waiting ringer off; turns on/off the audible tone for call
waiting on attendant console (1 per console).
in-ringoffIncoming call ringer off; turns on/off the audible tone for
incoming call ringer (1 per console).
re-ringoffTimed reminder ringer off; turns on/off the audible tone for
timer reminder ringer (1 per console).
change attendant Page Y of X
ATTENDANT CONSOLE
FEATURE BUTTON ASSIGNMENTS
1: split_____ 13: __________
2: __________ 14: __________
3: __________ 15: __________
4: __________ 16: __________
5: __________ 17: __________
6: hold _____ * 18: __________
7: __________ 19: forced-rel
8: aux-work RC: Grp: 20: __________
9: __________ 21: __________
10: __________ 22: __________
11: __________ 23: night-serv *
12: __________ 24: pos-busy__ *
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 508 Attendant Console 17 alt-frlAlternate FRL. Alternate facility restriction level; allows the attendant to activate or deactivate the AFRL feature. When activated, this allows the originating device (lines or trunks) to use an alternate set of the facility restriction levels to originate a call (1 per console). Attendant Control of Trunk Group Access act-tr-grpActivate trunk group access; allows the attendant to control a trunk group. All calls going to the trunks are routed to the attendant (1 per console). deact-tr-gDeactivate trunk group access; allows the attendant to release control of a trunk group (1 per console). class-rstrDisplay Class of Restriction. Used to display the COR associated with a call (1 per console). em-acc-attEmergency Access to the Attendant. The associated status lamp is flashed when there is one or more calls on the emergency attendant queue (1 per console). holdHold. When the HOLD button is pressed while the attendant is active on a loop, the party on the loop is put on hold and the call type button associated with the loop is lit (1 per console). pos-busyPosition Busy. When this button is pushed, the attendant is put into position busy mode, the Pos Avail light is turned off, and the light associated with the pos-busy button is lit. Pushing the POS-BUSY button a second time takes the console out of position busy mode, turns on the Pos Avail light and turns off the light associated with the pos-busy button. If the pos-busy button is administered on a 2-LED button, the top LED flashes when the last attendant goes into Position Busy mode. Otherwise, if the button has only one LED, the single LED associated with the pos-busy button flashes (1 per console). serial-calSerial Call. This button allows the attendant-extended calls to return to the same attendant if the trunk remains off-hook (1 per console). overrideAttendant Override. This button enables the attendant to override diversion features such as, Call Forwarding, Call Coverage, and so on (1 per console). intrusionCall Offer. Depression of this button allows the attendant to extend a call when the called party is active on another call (1 per console). Valid entries Usage
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 509 Attendant Console 17 dont-splitDon’t Split. This button allows the attendant to not split away a call when dialing (1 per console). visVisually Impaired Attendant Service (vis) — This button activates visually impaired service for the attendant. When this service is activated, the attendant can listen to console status or messages by pressing buttons that have been translated as follows: ncon-stat repeats the console status. ndisplay calls out display contents. ndtgs-stat calls out the DTGS status. nlast-mess repeats the last message. nlast-op calls out the last operation. Trunk Group Select — In addition to the 12 Direct Trunk Group Selection (DTGS) Button Assignments on Field descriptions for page 1, up to 12 single lamp DTGS buttons can be administered on this page. The status lamp associated with the feature button is used to monitor the busy/idle status of the trunk. Trunk groups administered on these buttons cannot be controlled using Attendant Control of Trunk Group Select buttons. The single lamp DTGS buttons can be administered as follows: local-tgsLocal trunk group select; allows the attendant to access trunk groups on the local switch (combination of 12 local-tgs/remote-tgs per console). remote-tgsRemote trunk group select; allows the attendant to access trunk groups on a remote switch (combination of 12 local-tgs/remote-tgs per console). Valid entries Usage
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 510 Attendant Console 17 hundrd-selHundreds group select; in addition to the fixed HGS buttons on Field descriptions for page 1, a user can administer hundreds group select feature buttons on this page. When a feature button is administered as “hundrd-sel,” a subfield appears that must then be administered in the same manner as the fixed HGS button fields (a 1 to 3 digit hundreds group plus prefix, if needed). Administered “hundrd-sel” feature buttons operate in the same manner as fixed HGS buttons. The total number of hundreds group select buttons (fixed and administered) allowed on a console is 20. Thus, if all 20 fixed HGS buttons have been administered, no hundrd-sel feature buttons can be administered. Note: If no fixed HGS buttons are administered, 19 hundrd-sel feature buttons are available. This is because 5 of the 24 feature buttons must be used for required feature buttons (hold, pos-busy, night-serv, forced-rel, and split) group-dispGroup Display. Allows the attendant to see a display of extensions currently being tracked on the DXS module. group-selGroup Select. Allows the attendant to select a specific group of hundreds by dialing the first 2 or 3 digits of the hundreds group. Attendant Room Status occ-roomsOccupied rooms; allows the attendant to see which rooms are occupied. maid-statMaid status; allows the attendant to see which rooms are in one of six specified states. vu-displayVuStats (vu-display) — This button allows users with display telephones and attendants to turn on the VuStats display. The limit to the number of VuStats feature buttons you can administer depends on how many feature buttons are available on the attendant console you are administering. The system is designed to allow you to set up a separate VuStats display format for each feature button. Therefore, agents can change the type of measurements on their display by selecting a different VuStats feature button. Valid entries Usage
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
511 Authorization Code — COR Mapping
17
nIf 12 HGS buttons are assigned on Field descriptions for page 2, it is
recommended that the night, pos-busy, and hold buttons be
reassigned to locations 20, 21, and 3, respectively. The HGS buttons should
then be assigned to the right-most three columns, as required.
Screen 40. Attendant Console
nDISPLAY MODULE BUTTON ASSIGNMENTS — Display-type buttons
obtain display functions on the associated alphanumeric display. These
buttons are noted as [display button] in the Feature or Function column on
the table. Also, several feature buttons can be administered so that their
associated status lamps can be used to provide visual indications of the
associated feature or function. In some cases, the button itself is not
operational. These buttons are noted as [status lamp]. If a Call Cover Msg
Rt (cov-msg-rt) button is assigned, a Leave Word Calling Delete Msg
(delete-msg) button and a Next (next) button must also be assigned.
Authorization Code — COR Mapping
You use this screen to assign authorization codes and the class of restriction
(COR) that is associated with a given authorization code. Refer to ‘‘
Authorization
codes’’ on page 1163 and ‘‘Class of Restriction’’ on page 1313 for more
information on how Authorization Codes work with COR.
To maximize the security of your system:
nAdminister authorization codes to the maximum length allowed by the
system
nCreate random (nonconsecutive) authorization codes
nChange authorization codes at least quarterly
nDeactivate authorization codes immediately if a user leaves the company or
changes assignments
nAssign each authorization code the minimum level of calling permissions
required
change attendant Page Y of X
ATTENDANT CONSOLE
DISPLAY MODULE BUTTON ASSIGNMENTS
1: normal____ 5: delete-msg
2: inspect___ 6: call-disp_
3: cov-msg-rt 7: date-time_
4: next______ 8: timer_____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
512 Authorization Code — COR Mapping
17
Field descriptions for page 1
Screen 41. Authorization Code - COR Mapping screen
Number of Codes Administered
Displays the number of Authorization Codes already administered using the
Authorization Codes screen. There is a maximum number of authorization codes
that you can use. To find out what this number is for your system, type
display
capacity
, and page down to find the authorization code information.
AC
CORValid entries Usage
Any combination of
between 4 and 13 digitsThe number of digits must agree with the number
assigned to the Authorization Code Length field on
the Feature-Related System Parameters screen. To
enhance system security, choose Authorization Codes
of 13 random digits.
Valid entries Usage
0
–95When a user dials the associated authorization code,
this is the COR that the telephone or other facility
will assume for that call.
change authorization-code Page 1 of 1
Authorization Code - COR Mapping
Note: XX codes administered. Use “list” to display all codes.
AC COR AC COR AC COR AC COR AC COR AC COR
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 513 Bulletin Board 17 Bulletin Board Use the bulletin board to post and receive information. There are three pages of message space within the bulletin board. The first page has 19 lines, but you can only enter text on lines 11-19. The first 10 lines on page 1 are for high-priority messages from Lucent Technologies personnel and are noted with an asterisk (*). The second and third pages each have 20 lines, and you can enter text on any line. The system automatically enters the date the message was posted or last changed to the right of each message line. You can enter up to 40 characters of text per line. You can also enter one blank line. If you enter more than one blank line, the system consolidates them and displays only one. The system also deletes any blank line if it is line one of any page. You cannot indent text on the bulletin board. The TAB key moves the cursor to the next line. Field descriptions for page 1 Screen 42. Sample Bulletin Board change bulletin-board Page 1 of 3 Message (* indicates high-priority) Date *Lucent is in the process of 03/02/93 *investigating your trunk lockup problem. 03/02/93 *The Bulletin Board will be updated as 03/02/93 *we find information. 03/02/93 * We have identified the problem. 03/04/93 *The trunk you added does not provide 03/04/93 *disconnect supervision. However, the 03/04/93 *trunk group was administered as such. 03/04/93 *Please call Pat J. for details. 03/04/93 We recently added a new trunk group (14) 03/02/93 and have had many of the members getting 03/02/93 locked up. 03/02/93 We see the error - thanks for checking. 03/05/93
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
514 Bulletin Board
17
Lines 1 through 10
These lines are reserved for high priority messages and are noted with an asterisk
(*) in the first column on the left. If you have an init or inads login you can enter
high-priority information to trigger the high-priority message at login time.
Lines 11 through 19
These lines can be used by anyone with access.
Date
This display-only field contains the date the information was entered or last
changed.
Field descriptions for pages 2 and 3
Lines 1 through 20
These lines can be used by anyone with access.
Valid entries Usage
A
through Z
a
through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
Valid entries Usage
A
through Z
a
through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
Valid entries Usage
A
through Z
a
through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Screen reference
515 Call Vector
17
Date
This display only field contains the date the information was entered or last
changed.
Call Vector
This screen programs a series of commands that specify how to handle calls
directed to a Vector Directory Number (VDN). Refer to the DEFINITY ECS Call
Vectoring/EAS Guide for additional information.
Field descriptions for page 1
Screen 43. Call Vector
Field descriptions for page 2
Screen 44. Call Vector
change vector 129 Page 1 of 3
CALL VECTOR
Number: 129 Name: _______________ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n
01 ____________
02 ____________
03 ____________
04 ____________
05 ____________
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________
Page 2 of 3
CALL VECTOR
12 ____________
13 ____________
14 ____________
15 ____________
16 ____________
17 ____________
18 ____________
19 ____________
20 ____________
21 ____________
22 ____________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Screen reference 516 Call Vector 17 Field descriptions for page 3 Screen 45. Call Vector Number A display-only field when the screen is accessed using a change or display administration command. Name Represents the vector name. Multimedia Indicates whether the vector should receive early answer treatment for multimedia calls. This only applies if the Multimedia Call Handling field is y. Valid entries Usage Up to 27 alphanumeric characters. This is an optional field. Valid entries Usage y/n If you expect this vector to receive multimedia calls, set this field to y. If this value is y, the call is considered to be answered at the start of vector processing, and billing for the call starts at that time. Refer to ‘‘ Managing multimedia calling’’ on page 215 for more information. Page 3 of 3 CALL VECTOR 23 ____________ 24 ____________ 25 ____________ 26 ____________ 27 ____________ 28 ____________ 29 ____________ 30 ____________ 31 ____________ 32 ____________