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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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![Page 135
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing your attendant consoles
111 Attendant console feature buttons
5
Attendant Control
of Trunk Group
Access (Deactivate) Cont Deact deact-tr-g 1
Attendant Direct
Trunk Group Select Local TG
Remote TGlocal-tgs
remote-tgs12
4
Attendant Crisis
AlertCrisis Alert crss-alert 1
Attendant Display
[display buttons]Date/Time date-time 1
Inspect Mode inspect 1
Normal Mode normal 1
Stored Number stored-num 1
Attendant...](http://img.usermanuals.tech/thumb/3002/85171/w64_definity-ecs-r8-2-administrators-guide_d-134.png "Page 135
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing your attendant consoles
111 Attendant console feature buttons
5
Attendant Control
of Trunk Group
Access (Deactivate) Cont Deact deact-tr-g 1
Attendant Direct
Trunk Group Select Local TG
Remote TGlocal-tgs
remote-tgs12
4
Attendant Crisis
AlertCrisis Alert crss-alert 1
Attendant Display
[display buttons]Date/Time date-time 1
Inspect Mode inspect 1
Normal Mode normal 1
Stored Number stored-num 1
Attendant...")
![Page 136
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing your attendant consoles
112 Attendant console feature buttons
5
Call Prompting
[display button] Caller Info callr-info 1
Call Type Call Type type-disp 1
Centralized
Attendant ServiceCAS-Backup cas-backup 1
Check In/Out
(Hospitality)
[display buttons]Check In check-in 1
Check Out check-out 1
Class of Restriction
[display button] COR class-rstr 1
Demand Print Print Msgs print-msgs 1
DID View DID View...](http://img.usermanuals.tech/thumb/3002/85171/w64_definity-ecs-r8-2-administrators-guide_d-135.png "Page 136
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing your attendant consoles
112 Attendant console feature buttons
5
Call Prompting
[display button] Caller Info callr-info 1
Call Type Call Type type-disp 1
Centralized
Attendant ServiceCAS-Backup cas-backup 1
Check In/Out
(Hospitality)
[display buttons]Check In check-in 1
Check Out check-out 1
Class of Restriction
[display button] COR class-rstr 1
Demand Print Print Msgs print-msgs 1
DID View DID View...")
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 107 Overview 5 DEFINITY PC consoles The DEFINITY PC Console is a Microsoft Windows-based call handling application for DEFINITY system attendants. It provides an ideal way to increase your productivity and to better serve your customers. PC Console offers all the call handling capabilities of the hardware-based DEFINITY 302 attendant console with a DXS module, plus several enhanced features and capabilities. The enhanced features provide you with the ability to see up to six calls at once, and to handle all calls more efficiently. PC Console also provides a powerful directory feature. You are able to perform searches, display user information, including a photo. You are able to place a call immediately from the directory. And, because PC Console resides on a Windows-based PC, you are able to use other software applications at the same time. If a call comes in while you are in another application, you are able to handle it immediately. For more information about the DEFINITY PC Console, contact your Lucent account team.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing your attendant consoles
108 Adding an attendant console
5
Adding an attendant console
Usually Lucent connects and administers your primary attendant console during
cutover. However, you might find a need for a second attendant console, such as a
backup console that is used only at night.
To add a night-only attendant console, complete the following steps:
1. Type
add attendant 2 and press RETURN.
The Attendant Console
screen appears.
2. In the Type field, enter
302B1.
This is the type of attendant console.
3. If you want this attendant to have its own extension, enter one in the
Extension field.
Tip:
If you assign an extension to the console, the COR and COS that you
assign on this Console screen override the COR and COS you
assigned on the Console Parameters screen. To avoid unexpected
behavior, you should assign the same COR and same COS on both
screens.
If you give your attendants an individual extension, users can call the
attendant directly by dialing the extension.
Individual attendant extensions also allow attendants to use features that an
attendant group cannot use — for example, you can assign them to hunt
groups.
ATTENDANT CONSOLE 2
Type: 302B1 Name: operator
Extension: Group: 1 Auto Answer: none
Console Type: night-only TN: 1 Data Module? n
Port: COR: 1 Disp Client Redir? n
COS: 1 Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 5: 9:
2: 6: 10:
3: 7: 11:
4: 8: 12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 5: 9: 13: 17:
2: 6: 10: 14: 18:
3: 7: 11: 15: 19:
4: 8: 12: 16: 20:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 109 Adding an attendant console 5 4. In the Console Type field, enter night-only. This indicates how this console is used in your organization—as a principal, day only, night only, or day/night console. You can have only one night-time console (night only or day/night) in the system. 5. In the Port field, enter the port address for this console. 6. Type a name to associate with this console in the Name field. 7. In the Direct Trunk Group Select Button Assignments fields, enter trunk access codes for the trunks you want the attendant to be able to select with just one button. 8. If you are using the Enhanced Selector console, assign the Hundreds Select Buttons that you want this console to have. If you want this console to be able to access extensions in the range 3500 to 3999, you need to assign them 5 Hundreds Select Buttons: 35 for extensions 3500 to 3599, 36, 37, 38, and 39. 9. Assign the Feature Buttons that you want the 302 console to have. To determine which buttons you can assign to a console, refer to ‘‘ Attendant console feature buttons’’ Tip: Feature buttons are not numbered top-to-bottom on the attendant console, as you might expect. Button numbers map to physical positions on the console as shown in Figure 3 on page 106 . 10. Press ENTER to save your changes.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 110 Attendant console feature buttons 5 Attendant console feature buttons The following table lists the feature buttons that you can assign to an attendant console. Table 2. Attendant console feature buttons Feature or FunctionRecommended Button LabelName Entered on Station formMaximum Allowed Notes Abbreviated Dialing AD abrv-dial (List:___ DC:___)1 per List/DC1 Administered Connection [status lamp]AC Alarm ac-alarm 1 Alert Agent of Change to Split/Skill Hunt GroupAlert Agent alrt-agchg 1 Automatic Call Distribution (ACD)After Call Work after-call (Grp. No.__) N 2 Assist assist (Grp. No:__) 1 per split group2 Auto In auto-in (Grp. No.__) 1 per split group 2 Auxiliary Work aux-work (Grp. No.__) 1 per split group 2 Manual-In manual-in (Grp. No.__) 1 per split group 2 Release release 1 Work Code work-code 1 Stroke (0-9) stroke-cnt (Code:_) 1 3 Attendant Console (Calls Waiting) CW Aud Off cw-ringoff 1 Attendant Control of Trunk Group Access (Activate) Cont Act act-tr-grp 1 Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 111 Attendant console feature buttons 5 Attendant Control of Trunk Group Access (Deactivate) Cont Deact deact-tr-g 1 Attendant Direct Trunk Group Select Local TG Remote TGlocal-tgs remote-tgs12 4 Attendant Crisis AlertCrisis Alert crss-alert 1 Attendant Display [display buttons]Date/Time date-time 1 Inspect Mode inspect 1 Normal Mode normal 1 Stored Number stored-num 1 Attendant Hundreds Group Select Group Select _ hundrd-sel (Grp:__) 20 per console 5 Attendant Room StatusOccupied Rooms Statusocc-rooms 16 Maid Status maid-stat 16 Attendant Override Override override 1 Automatic Circuit Assurance ACA aca-halt 1 per system Automatic Wakeup (Hospitality) Auto Wakeup auto-wkup 1 Busy Verification Busy Verify verify 1 Call Coverage Cover Cback cov-cback 1 Consult consult 1 Go To Cover goto-cover 1 Call Coverage [display button] Cover Msg Rt cov-msg-rt 1 Call Offer (Intrusion)Intrusion intrusion 1 Table 2. Attendant console feature buttons Feature or FunctionRecommended Button LabelName Entered on Station formMaximum Allowed Notes Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 112 Attendant console feature buttons 5 Call Prompting [display button] Caller Info callr-info 1 Call Type Call Type type-disp 1 Centralized Attendant ServiceCAS-Backup cas-backup 1 Check In/Out (Hospitality) [display buttons]Check In check-in 1 Check Out check-out 1 Class of Restriction [display button] COR class-rstr 1 Demand Print Print Msgs print-msgs 1 DID View DID View did-view 1 Do Not Disturb (Hospitality) Do Not Disturb dn-dst 1 Do Not Disturb (Hospitality) [display buttons]Do Not Disturb Extext-dn-dst 1 Do Not Disturb Grpgrp-dn-dst 1 Don’t Split Don’t Split dont-split 1 Emergency Access To the Attendant Emerg. Access To Attd em-acc-att 1 Facility Busy Indication [status lamp] Busy (trunk or extension#) busy-ind (TAC/Ext: _) 1 per TAC/Ext. 7 Facility Test Calls [status lamp] FTC Alarm trk-ac-alm 1 Group Display Group Display group-disp 1 Group Select Group Select group-sel 1 Table 2. Attendant console feature buttons Feature or FunctionRecommended Button LabelName Entered on Station formMaximum Allowed Notes Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 113 Attendant console feature buttons 5 Hardware Failure [status lamps] Major Hdwe Failure major-alrm 10 per system Auto Wakeup pr-awu-alm 1 DS1 (facility) ds1-alarm 10 per system PMS Failure pms-alarm 1 PMS Ptr Alm pr-pms-alm 1 CDR 1 Failure cdr1-alrm 1 CDR 2 Failure cdr2-alrm 1 Sys Ptr Alm pr-sys-alm 1 Hold Hold hold 1 Integrated Directory [display button] Integrtd Directory directory 1 Incoming Call Identification Coverage (Group number, type, name, or ext.#) in-call-id N Intrusion (Call Offer)Intrusion intrusion 1 Leave Word Calling Cancel LWC lwc-cancel 1 LWC lwc-store 1 Leave Word Calling [display buttons] Delete Msg delete-msg 1 Next next 1 Call Display call-disp 1 Leave Word Calling (Remote Message Waiting) [status lamp]Msg (name or extension #) aut-msg-wt (Ext:___) N Link Failure Link Failure (Link No.__) link-alarm (Link No.__ ) 1 per Link # 8 Table 2. Attendant console feature buttons Feature or FunctionRecommended Button LabelName Entered on Station formMaximum Allowed Notes Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 114 Attendant console feature buttons 5 Login Security Violation lsvn-halt lsvn-halt 1 per system Message Waiting Message Waiting Act. mwn-act 1 per system Message Waiting Deact. mwn-deact 1 per system Night Service Trunk Grp. NS trunk-ns (Grp. No.__) 1 per trunk group 9 PMS Interface [display buttons]PMS display Priority Calling Prior Call priority N Position Busy Position Busy pos-busy 1 Queue Status Indications (ACD) [display buttons]AQC atd-qcalls 1 AQT atd-qtime Queue Status Indications (ACD) [status lamps]NQC q-calls (Grp:_) 1 10 OQT q-time Grp:_) 1 per hunt group10 Remote Access Security Violation rsvn-halt rsvn-halt 1 per system Ringing In Aud Off in-ringoff 1 Security Violation Notification Haltssvn-halt ssvn-halt 1 per system Serial Call Serial Call serial-cal 1 Split/Swap Split-swap split-swap 1 11 System Reset Alert System Reset Alert [status lamp] rs-alert 1 Station Security Code Notification Haltssvn-halt ssvn-halt 1 per system Table 2. Attendant console feature buttons Feature or FunctionRecommended Button LabelName Entered on Station formMaximum Allowed Notes Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 115 Attendant console feature buttons 5 Night Service (ACD)Hunt Group hunt-ns (Grp. No.__) 3 per hunt group 12 Time of Day Routing [display buttons] Immediate Overrideman-ovrid 1 Clocked Overrideclk-overid 1 Timed Reminder RC Aud Off re-ringoff 1 Timer Timer timer 1 Trunk Identification [display button] Trunk-ID trk-id 1 Trunk Group Name [display button] Trunk-Name trunk-name 1 Visually Impaired Service (VIAS) VIS vis 1 Console Status con-stat 1 Display display 1 DTGS Status dtgs-stat 1 Last Message last-mess 1 Last Operation last-op 1 VDN of Origin Announcement RepeatVOA Repeat voa-repeat 1 12 VuStats VuStats vu-display 1 N = any number of buttons on the phone can be assigned to this feature. For phone feature button descriptions, refer to ‘‘ Telephone feature buttons’’ on page 71. 1. List: List number 1 to 3 where the destination number is stored. DC: Dial codes of destination number. 2. Grp: The split group number for ACD. 3. Code: Enter a stroke code (0 through 9). Table 2. Attendant console feature buttons Feature or FunctionRecommended Button LabelName Entered on Station formMaximum Allowed Notes Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing your attendant consoles 116 Removing an attendant console 5 Removing an attendant console Before you physically remove an attendant from your system, check the attendant’s status, remove it from any group or usage lists, and then delete it from the system’s memory. For example, to remove attendant 3, which also is assigned extension 4345: 1. Type status attendant 3 and press RETURN. The Attendant Status screen appears. 2. Make sure that the attendant: nis plugged into the jack nis idle (not making or receiving calls) 3. Type list usage extension 4345 and press RETURN. The Usage screen shows whether the extension is used in any vectors or is used as a controller. 4. Press CANCEL. 5. If the attendant extension appears on the Usage screen, access the appropriate feature screen and delete the extension. For example, if extension 1234 belongs to hunt group 2, type change hunt group 2 and delete the extension from the list. 6. Type remove attendant 3 and press RETURN. The system displays the Attendant Console screen so you can verify that you are removing the correct attendant. 4.TAC: local-tgs — TAC of local TG remote-tgs — (L-TAC) TAC of TG to remote PBX remote-tgs — (R-TAC) TAC of TG on remote PBX The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum). Label associated button appropriately so as to easily identify the trunk group. 5. Grp: Enter a hundreds group number (1 through 20). 6. Enhanced Hospitality must be enabled on the System-Parameters Customer-Options screen. 7. Ext: May be a VDN extension. 8. Link: A link number — 1 to 8 for multi-carrier cabinets, 1 to 4 for single-carrier cabinets. 9. Grp: A trunk group number. 10. Grp: Group number of the hunt group. 11. Allows the attendant to alternate between active and split calls. 12. VDN of Origin must be enabled.