Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Have a look at the manual Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing trunks 377 Administering trunks for listed directory numbers 12 2. In the Ext 1 field type 2020. This is the LDN for Company A. 3. Type Company A in the Name field. This name will appear on the console display so the attendant knows which business the call is for and how to answer it. 4. Repeat steps 2 and 3 for the other two businesses. You can enter up to 20 different listed directory numbers on this screen. 5. Press ENTER to save your changes. To make LDN calls over a CO or FX trunk group terminate to an attendant group, you must type attd in the Incoming Destination field on the Trunk Group form for that group. When you use the Listed Directory Number screen to assign some extensions to the attendant group, or when you enter attd in the Incoming Destination field on the Trunk Group screen for CO or FX trunks, DEFINITY ECS treats these calls as LDN calls. Related topics Refer to ‘‘ Listed Directory Numbers’’ on page 1421 for detailed information about this feature.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing trunks 378 Administering trunks for listed directory numbers 12
Managing announcements 379 Understanding announcements 13 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 13 Managing announcements Understanding announcements An announcement is the recorded message a caller hears while the call is in a queue. An announcement is often used in conjunction with music. Three types of announcements are: ndelay announcement — explains the reason for the delay and encourages caller to wait nforced announcement — explains an emergency or service problem. Use when you anticipate a large number of calls about a specific issue. ninformation announcement — gives the caller instructions on how to proceed, information about the number called, or information that the caller wants Adding announcement data modules NOTE: This task is not applicable for announcements on DEFINITY One. Your system uses a data module to save and restore the announcements from the integrated announcement circuit pack and your system’s memory. You need to set up the data module that is built into the announcement circuit pack.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing announcements
380 Adding announcement data modules
13
Before you start
You need to record your announcement on a special announcement circuit pack on
your system, or on an external device like an answering machine. Refer to your
DEFINITY ECS System Description for circuit pack information.
Instructions
To set up the announcement data module, determine the port location of the
Announcement circuit pack or the Auxiliary Trunk circuit pack. You can find
circuit pack information on the Integrated Announcement Board screen.
To set up the data module on the Announcement circuit pack located at 01B18:
1. Type
add data-module next and press RETURN.
The Data modules screen appears.
The system automatically fills in the number of the next available
extension. Make sure the extension conforms to your dial plan. If you want
to assign a specific extension, type that extension in the command instead
of “next.”
2. In the Name field, type
announcement data module.
3. In the Type field, type
announcement and press RETURN.
The Port field automatically changes to Board.
4. In the Board field, type
01B18.
This is the address of the announcement circuit pack.
5. Press
ENTER to save your changes.
DATA MODULE
Data Extension: 2002 Name: announcement data module
Type: announcement COS: 1
Board: 01B18 COR: 1
ITC: restricted__ TN: 1
ASSIGNED MEMBER (Station with a data extension button for this data module)
Ext Name
1: ____ __________________________
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Managing announcements
381 Adding announcement extensions
13
Adding announcement extensions
You need to assign an extension for each announcement that you want to record.
After you define an announcement extension, you use it to record and access the
announcement.
Instructions
Let’s use extension 1234 for an announcement about business hours. We’ll use the
integrated announcement circuit pack located on 01B18.
To add an announcement extension 1234:
1. Type
change announcements and press RETURN.
The Announcements/Audio Sources
screen appears.
2. In the Ext field, type
1234.
3. In the Type field, type
integrated.
4. In the Name field, type business hours.
5. In the Q field, type y.
This sets up an announcement queue so calls wait in a queue to hear an
announcement if all the ports on the announcement circuit pack are busy.
If you leave this field n, there is no announcement queue. When all the
announcement ports are busy the caller hears busy or other feedback
depending upon how the announcement was accessed.
6. N/A appears in the QLen (queue length) field. You cannot change this field
for integrated announcements because they have a pre-set queue length.
7. In the Pro (protected) field, type
n.
If you enter
n, users with console permissions can change the
announcement. If you enter
y, the announcement cannot be changed.
This field appears only if the Type field is integrated.
ANNOUNCEMENTS/AUDIO SOURCES
Ext. Type COR TN Name Q QLen Pro Rate Port
1: 1234_ integrated 1_ 1_ business hours n N/A n 32 01B18
2: _____ _________ 1_ 1_ _______________ n
3: _____ _________ 1_ 1_ _______________ n
4: _____ _________ 1_ 1_ _______________ n
5: _____ _________ 1_ 1_ _______________ n
6: _____ _________ 1_ 1_ _______________ n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing announcements 382 Recording announcements 13 8. In the Port field, type 01B18 if you are using a version of the TN750 announcement circuit pack. Type 1A13 if you are using the DEFINITY One TN795 circuit pack. 9. Press ENTER to save your work. Recording announcements You can record an announcement for callers to hear when they dial a specific extension. You can use the same steps to change an existing announcement. If you want to change an announcement that is recorded on a circuit pack without memory, you have to delete the original message and record a new announcement. Refer to ‘‘ Deleting and erasing announcements’’ on page 386. Before you start nYou need to have a phone or console with a class of service (COS) that provides console permissions to record announcements. Refer to ‘‘ Command Permission Categories’’ on page 550 for more information on COS permissions. Instructions To record an announcement to extension 1234, or change the announcement already recorded there, we’ll use a phone with console permissions. In our example, the announcement feature access code is *56. To record or change the announcement: 1. Dial *56 from a phone or console. You hear dial tone. 2. Dial the announcement extension 1234. You hear dial tone. 3. Dial 1 to begin recording. 4. Record the message. 5. Gently hang up the phone to end recording. NOTE: The announcement records the sound of the receiver returning to the phone. To prevent this from happening, press the drop button, depress the switch hook with your finger, or hang up gently,.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing announcements 383 Saving announcements 13 To listen to the announcement you just recorded: 1. Dial the extension from any phone or console. In our example, dial 1234. NOTE: You have to wait 15 seconds after you record the announcement before you can dial the extension to hear your announcement. Saving announcements NOTE: This task is not applicable to announcements on DEFINITY One. !CAUTION: Announcements that are recorded on announcement circuit packs without built-in memory are lost if they are not saved to system memory before power is shut down or the circuit pack is reset or removed. For extra security, you may also want to save announcements from announcement circuit packs that have their own built-in memory to another announcement circuit pack with built-in memory or to tape. !CAUTION: Do not copy, save, or restore announcements from an announcement circuit pack that has built-in memory to one without built-in memory because it may corrupt the announcement data. Instructions To save or backup announcements when you have only one announcement circuit pack: 1. Type save announcements and press RETURN to save the changes. This process can take up to 40 minutes. You cannot administer your system while it is saving announcements. To save or backup announcements when you have more than one announcement circuit pack, specify the circuit pack address in your command.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing announcements 384 Copying announcements 13 For example to save the announcements from the circuit pack at 01B18: 1. Type save announcements from 01B18 and press RETURN. NOTE: If you have announcement circuit packs with and without built-in memory, save the circuit pack without built-in memory. If you have a duplicated system with an active processor and a stand-by processor, you can save announcements from the announcement circuit pack to both processors. Simply add system memory for both processors to the save announcements command. If the save announcements procedure fails on one of the processors, it continues on the other processor, which results in inconsistent announcement data between the two processors. To verify that the save announcements command was successful: 1. Type display integrated announcement boards and press RETURN. The Integrated Announcement Boards screen appears. This screen shows the date, time, and location of the announcement circuit pack most recently saved. If the save announcement command failed or the save translations were not run before rebooting, “N/A” appears in these fields. Copying announcements NOTE: This task is not applicable to announcements on DEFINITY One. You can copy recorded announcements between back-up disks and tapes when you want to store your recorded announcements in more than one place. Instructions Let’s copy the announcements stored in our weekly disk back-up to the tape back-up we take off company premises for a month. To copy announcements between your back-up disk and tape: 1. Type copy announcements and press RETURN to save the changes. This process can take up to 40 minutes. You cannot administer your system while it is copying announcements.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing announcements 385 Restoring announcements 13 Restoring announcements NOTE: This task is not applicable to announcements on DEFINITY One. You can restore announcements from system memory to an announcement circuit pack. Your system memory is a tape, disk, or memory card, depending on your system. If you have a duplicated system, you system always restores the announcements located on the active processor. Instructions Let’s restore announcements from our system memory (stored on a disk) to the integrated announcement circuit pack on our system. To restore announcements from system memory to the integrated announcement circuit pack: 1. Type restore announcements disk and press RETURN. Let’s restore announcements from system memory to an announcement circuit pack that has built-in memory. We know that the announcement circuit pack is located at 01B18: 1. Type restore announcements from cabinet 01. carrier B, slot 18 and press RETURN. 2. Press ENTER to restore announcements. Fixing problems If the system crashes or there is a processor interchange during restore announcements, the restore fails and there is no valid announcement on the circuit pack. Repeat the process when the system is operating properly. Problem Possible causes and solutions You receive error code E28You do not have an integrated announcement circuit pack in the system. Refer to your DEFINITY ECS System Description for more information. You receive error code E31A call is connected to the announcement on the circuit pack and the port is busy. Wait for the call to disconnect and try restore announcements again.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Managing announcements 386 Deleting and erasing announcements 13 More information When someone powers up the system or inserts or resets an announcement circuit pack, the system checks the circuit pack for announcements. If the system finds no announcements on the circuit pack, and there are recorded announcements stored in system memory, the system restores the announcements from system memory to the announcement circuit pack. !CAUTION: The announcements that are automatically restored are the last announcements saved to system memory. If multiple circuit packs are used, system memory might not contain the announcement for the B or A circuit pack. The system automatically restores announcements to only one announcement circuit pack. The system does not restore to announcement circuit packs that have built-in memory. Deleting and erasing announcements You can delete recorded announcements from an announcement circuit pack that does not have stored memory. When you delete the announcement from the circuit pack, you do not delete the announcement from your system backup tape or disk. You can also erase the announcements stored on an integrated announcement circuit pack that has stored memory. Instructions Let’s use a phone with console permissions to delete the recorded announcement assigned to extension 1234. In our example, we know that the announcement feature access code is *56. 1. Dial *56 from a phone or console. You hear dial tone. 2. Dial 1234. You hear dial tone. 3. Dial 3 to delete the announcement from the announcement circuit pack. 4. Hang up the phone.