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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1677 Attendant c all categories ,560Emerg enc y Ac cess to Attend ant,1333Pull Transfer d esc ription,1476 Attendant Bac kup Alerting,118Attendant Call Waiting,1154Attendant Calling of Inward Restricted Stations, see Class of Restric tion (Restric tion Overrid e field ) Attendant Console 302A and 302B ,104302C,105adding,108 c ommand s,1056feature b uttons,110PC C o ns o le,107 providing backup,118removing,116sc reen,498 Attendant Console Data Mod ule, see Attendant Console screen Attendant Control of Trunk Group Ac cess ,1156 attend ant c risis alert,79Attendant Direct Extension Selec tion (DXS),1157 Attendant Direct Trunk Group Selection,111Attendant Intrusion,1158Attendant Overrid e of Diversion Features,1158 Attendant Priority Queue,560attend ant q ueue c alls,73attend ant q ueue time,73 Attendant Room Status,1357Attendant Serial Calling,1159attend ant timers,1160 aud ib le alerting,1322Audible Message Waiting,1162aud it trails,1175 Authorization Cod e — COR Mapp ing c ommand s,1056sc reen,511 authorization c odes,1163, 1480AAR and ARS c alls,1165creating,204 in alternate fac ility restric tion levels (AFRL),1151 sec urity violation b utton,73setting up,344using to overrid e c all restric tions,203 Auto Available Sp lit (AAS), see DEFINITY ECS Guid e to ACD Call Centers Auto Start and Don’t Split,1159 autodial b utton,74auto-in mod e,74Automated Attend ant description ,177, 1168s e e a ls o D EFIN ITY EC S C a ll Vec t or i n g / EA S Guid e Automatic Alternate Routing (AAR),185AAR analysis tab les,1181AAR trunking fac ilities,1182 Automatic Alternate Routing (AAR), (continued ) authorization c od es ,1165digit analysis table commands,1051d ig it c onversion table c ommand s,1052 partitioning,1133p rivate networks,1180toll table c ommands,1055 Automatic Call Distrib ution (ACD) description,182enhancing an ACD system,182 Automatic Callb ac k (ACB),74, 1170automatic circuit assurance (ACA) aud it trail rec ord s,1175 b utton,72description,1174drop,1174 messag e information,1174referral calls,1174Automatic Hold,48 automatic interc om,74, 401automatic messag e waiting,73automatic numb er id entific ation (ANI),73, 1176, 1450Automatic Route Selec tion (ARS) allow loc al information c alls,195 ARS analysis tab les, d ig it analysis default translations,1181ARS trunking facilities,1182 assigning FAC,187authorization c od es,1165defining partitions,204 digit analysis table commands,1051d ig it c onversion table c ommand s,1052d isp laying analysis information,187 inter-exc hang e c arrier c alls (IXC),192modifying c all routing,200op erator assisted c alls,191 overrid ing c all restric tions,203partitioning,1133p rivate networks,1180 restric ted area c odes,193restric ting c alls,202time of d ay routing plan c ommands,1073 und erstanding,188Automatic Routing AAR ,1180AAR and ARS dig it analysis d efault translations,1181 AAR and ARS overlap send ing,1183ARS,1180ARS d ig it analysis d efault translations,1181 description,1178Facility Restriction Levels (FRL),1349feature ac cess cod e (FAC),185 Generalized Route Selec tion (GRS),1351Look Ahead Routing (LAR),1423Time of Day (TOD) Routing,207, 1565 Traveling Class Marks (TCM),1349trunking fac ilities,1182
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1678 Automatic Selec tion of DID Numb ers to Guest Roo ms ,1358Automatic Wakeup,74, 1359p rinter alarm button,87 aux work b utton,74AUX work reason c od es, see DEFINITY ECS Guid e to ACD Call Centers B backing up announc ements,383 system,14system, DEFINITY One,17barge in whisper paging ,1595barge-in,1477rec ord ed announc ements,387 barrier codes,269, 14807-digit barrier codes,1184description,1184 b asic multimed ia c omp lex,245BCMS/VuStats Log in ID sc reen, see DEFINITY ECS Guide to ACD Call Centers bearer capability class (BCC),1352Best Servic e Routing Ap plication Plan sc reen, see DEFINITY ECS Guide to ACD Call Centers b locking prevention,445, 1612 books how to ord er more c op ies,xxiiionline,xxii bridged appearance button analog p hone,71digital phone,75 Bridged Call Appearance creating,96description,96, 1185 extension ad ministrab le b uttons and lights,1185 multiap p earanc e p hones,1185Bulletin Board,12c ommand s,1056 sc reen,513busy indicator,76, 1199b usy verific ation p hone verification ,1200using,340verification,1202 UCD g roup s,1202 b usy verify button,90 button assignments, phone displays,1511b utton view,75BX.25 p rotoc ols,1408 C Cabinet sc reen, see DEFINITY ECS Installation and Te st call ap pearanc e b utton,76 Call by Call (CBC) Service Selec tion c all d etail rec ord ing,1310description,1305 incoming c all handling treatment,1310information elements (IE),1308ISDN–PRI messages and information elements ,1308usag e alloc ation p lans (UAP),1309Call Center Op tional Features screen, see Sy s- tem Parameters Customer-Op tions sc reen Call Center System Parameters sc reen, see Fea - ture-Related System Parameters sc reen Call Charg e Information ad ministering AOC ,461ad ministering PPM,462 ad vic e of c harg e (AOC) d esc ription,1205Call Detail Rec ord ing (CDR) rep orts,1206charge displays,1206 c ollecting information ab out calls,453description,1205Pe r io d i c Pul se Me t er i n g ( PPM),460, 1205 viewing,463, 1206call classification answer detection,1152Call Coverag e adding to a coverage path ,135ad ministering system-wid e characteristics,130 ad vanced,133assigning coverage paths,132basic,129 c all c lassification,1212c all forward ing,140c ond itions that overrid e,1217 Consult,1218c overag e answer g roup s,138, 1218 Coverage Callback,1218Coverag e Incoming Call Identification (ICI),1219 c overag e paths,1212c overag e sub sequent redirection intervals,1211 c overing user op tions,1218d efining coverag e for c alls redirected to external,134 d efining time-of-day c overag e,137description,1211directed call pickup,1217 Extend ed User Administration of Red irec ted Calls,1223features that overrid e,1215 for a hunt g roup,1380
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1679 Call Coverag e, (c ontinued ) guidelines ,1223hardware req uirement,1211red irec ting c alls to an off-net loc ation,133 remote off net c all coverage,1220setting up a time-of-day coverage plan,137subseq uent red irec tion interval,1213 switc h communic ation interfac e (SCI) links,1222time of d ay coverage tab le,1219 typic al coverag e arrang ements,1223VDN in a Coverag e Path (VICP),1222Call Coverag e / Call Forwarding System Param- eters c ommand s ,1071sc reen,923 Call Detail Rec ording (CDR),1310account code dialing description,1231alarm b utton,77 c all charge information rep orts,1206c all d isconnect d ata,1272c all sp litting examp les,1235 c all sp litting for inc oming and outg oing trunks,1235CDR Privacy,1237 c ollecting information ab out calls,453c ond ition c od e overrid e matrix,1269c ond ition c od es,1266 c ustomized formats,1240d ata format—59 c harac ter,1243d ata format—enhanc ed exp anded,1254 d ata format—enhanc ed LSU,1251d ata format—enhanc ed p rinter,1246d a t a f o r ma t— e n ha nc e d TELESEER d a ta format ,1242d ata format—enhanc ed unformatted,1258d ata format—exp and ed,1252 d ata format—Int p rocess,1259d ata format—Int-direc t,1260d ata format—Int-ISDN,1262 d ata format—ISDN LSU,1250d ata format—ISDN p rinter,1245d ata format—ISDN TELESEER,1241 d ata format—LSU,1249d ata format—LSU-exp and,1248 d ata format—p rinter,1244d a t a f o r ma t— TELESEER,1240d ata format—unformatted,1256 d ate record formats,1238description,1231encod ing for TSC flag s,1276 estab lishing,454example,1292forced entry of ac count cod es (FEAC),459, 1232incoming trunk call sp litting,1233incoming trunk examples,1233 intraswitc h CDR,456, 1236logs for IP trunks,1400output,1237 Call Detail Rec ording (CDR), (c ontinued ) PCOL trunks ,360rec ord field d esc rip tions,1264security,1232 Sy st e m Par a me t er s,522, 1057call display button,76call forward b utton,76, 77 Call Forwarding call forwarding—all calls description,1288, 1289, 1383 c all forward ing busy/don’t answer description,1288, 1289c all forward ing off net desc ription,1288, 1289c all forward ing overrid e,1289, 1290description,1289 setting up,140, 143call id entification disp lays,1513c all app earance id entific ation,1513 c all p urp ose id entifiers,1514c alled p arty id entific ation,1514c alling p arty id entific ation,1513 Call Park,76, 1297Call Pic kup alerting,1300 b utton,76call distribution algorithms,1300call pickup alerting,1300 c all p ic kup groups,1299description,158directed call pickup,160, 1299, 1300 extended pic kup g roup s,160, 162groups,1299pickup groups,159 call progress tones,1221, 1614call restrictions, overrid ing,203 call routing, mod ifying,200call splitting, see Call Detail Rec ord ing (CDR) call timer b utton,76 Call Vec tor commands,1056sc reen,515 Call Waiting Termination,1304call waiting tones,1614 call work button,91callb ack, automatic,74caller information b utton ,76displaying,121forwarding (CINFO) routing ISDN,1415 calling p arty numb er,78Calling Party Numb er Restric tion,1312Calling Party Numb er/Billing Numb er (CPN/BN) description ,1311calling p rivileg e controls,1151 manag ing,186call-originating fac ilities for FRL and TCM,1349
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1680 calls d ata setup ,406ob serving,402op erator assisted,191 override restric tions,203restricting,34call-terminating fac ilities for FRL and TCM,1350 CallVisor Ad junct-Switc h Ap p lic ations Interface (ASAI) description ,448 setting up,450CAMA trunks CAMA Numbering Format,520, 1057 description,1577CAS backup button,77CBC Trunk Group Usag e Allocation Plan Assig n- ment Sc hed ule sc reen, see ISDN Trunk Group sc reen CBC Trunk Group Usag e Alloc ation sc reen, see ISDN Trunk Group sc reen CDR, see Call Detail Record ingCentreVu IP Ag ent,1130 CentreVu IP ag ent,64channel allocation for wid eb and switc hing,436charac ters used in d ata call setup,407 charge d isplays for call c harg e information,1206check in button,77 check in/check out status,1358check out button,77chime codes,394 chime pag ing setting up,392chime pag ing over loud sp eakers fixing p roblems ,395Circ uit Pac k sc reen, see DEFINITY ECS Ad ministration for Network Connectivity circ uit pac k config uration,29circ ular hunt g roup,1379 Class of Restric tion (COR),34changing,186Changing COR by FAC,35 c ommand s,1057description,1313 fully restricted service restric tions,1315inward restric tions,1314manual terminating line restric tions,1314 origination restric tions,1314outward restric tions,1314public restrictions,1314 sc reen,533security measures,1590terminal and trunk restric tions,1315 termination restric tions,1315toll and TAC toll restric tions,1315 Class of Service (COS),36 commands,1057sc reen,545sec urity measures,1590 CO trunks adding,352description,1578 Code Calling IDs commands,1058sc reen,549 collec ting information ab out c alls,453combined conversion mod ems,1443Command Permission Categ ories commands ,1058DS1 trunks,367sc reen,550 Command Permission Categ ories—Restricted Ob jec t List sc reen, see Command Permission Categ ories sc reen c ommand p ermissions, setting ,6common-c hannel signaling (CCS),1330cond ition cod es for CDR ,1266overrid e matrix for CDR,1269conferenc e,1319 Console Parameters commands,1058sc reen,553 setting,117Console Parameters — Default Attend ant Group , see Console Parameters sc reen console p ermissions ,546consult b utton,78consult, Call Coverag e,1218 control malic ious call trac e button,85conventions used in this b ook,xxCONVERSANT p hones, see DEFINITY ECS Guid e to ACD Call Centers cop ying announc ements,384COR, see Class of Restric tion (COR) Country Op tions System Parameters sc reen ,930country p rotoc ol options,1307 coverage callback,78 messag e retrieval,78op tions, assig ning,303user options,1218 Coverag e Answer Group,1218adding,138commands,1058 d etermining extensions having c all forward- ing ac tivated,140sc reen,563 Coverag e Callb ack, Call Coverag e,1218Coverag e Inc oming Call Id entific ation (ICI) Call Coverage,1219
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1681 Coverag e of Calls Redirec ted Off Net (CCRON) ,1289telec ommuting,297Coverag e Path,1212 assigning to users,132c ommand s,1059creating,130 sc reen,565CPE trunk, description,1578crisis alert,1322 button,79Crisis Alert System Parameters c ommand s,1071 sc reen,569Customer Op tions c ommand s,1072 sc reen,940customizing p hones,56 D DAC, see Dial Acc ess Cod es d ata c all setup , ad ministering,406d ata c onnection typ es,405 d ata extension b utton,79d ata hotline,415Data Line Data Mod ule,420 Data Mod ule 7400A,4217400A/7400B,421 7400D,4217500,420, 4228400B,421 announc ement,420asynchronous,422c ommand s,1059 d ata line,420description,421digital data endpoints,1443 Ethernet,420ISDN-BRI,411 PPPI,420p rocessor,420p rocessor/trunk,420 sc reen,572system p ort,420types,420 world class BRI,420X. 2 5,420d ata origination acc ess c od es,1444 data privacy, administering,416d ata restric tion, administering,417data terminal (keyboard) dialing alphanumeric ,414default dialing,413ISDN-BRI data mod ules,411 d ata-only off-p remises extensions,419 DATAPHONE II switched network mod ems ,1444Date and Time b utton,79 commands,1059displaying,11sc reen,602 setting,10d aylig ht saving s d isp laying rules,9 estab lishing rules,7Daylig ht Saving s Rules commands,1060 sc reen,605DCP data mod ules,410data-terminal dialing,410 telep hone d ialing,410DCSsee also DEFINITY ECS Ad ministration for Network Connectivity trunk turnaround s,1569d ealing with sec urity violations,348 d efault dialing,413delayed ring button,71d elayed ring ing,1488 d elete messag e button,79demand print button,87d enied calls, rerouting,39 d etermining extensions having call forward ing ac tivated,140d iag nosing a vector prob lem,178 d ial ac cess cod es (DAC),32dial intercom,79, 399Dial Plan Record sc reen ,607dial plans,31, 1060, 1325ad d ing feature ac cess cod es,33 d ialed numb er id entific ation servic e (DNIS), see DEFINITY ECS Guid e to ACD Call Centers dialing alp hanumeric ,414default,413off-premise, toll fraud p otential,1396 d ic tation equipment,1478DID trunks adding ,355description,1578DID view b utton,79 Digit Absorp tion commands,1060sc reen,611 d ig ital communications p rotocol (DCP) d ata mod ule formats,1443PC Interfac e config urations,1466 digital data endpoints,1443digital tie trunk, description,1580digital trunks enhanced DS1 administration ,367
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1682 digits ab sorb ing ,374inserting,373DIOD trunks adding ,357description,1578security alert,357 d irect d ep artment c alling (DDC) b usy verification,1202test c alls,1200 d irect inward dialing (DID), DID-LDN nig ht extensions,1459Direc ted Call Pickup,80, 159, 1217, 1299, 1300 directory button,80, 127disabling Access Security Gateway (ASG),335 login IDs,348remote ac cess,312, 348d isassociating home stations ,309display charge button,80displaying ANI c alling p arty information ,122Automatic Route Selection (ARS) analysis information,187 Bulletin Board messag es,13c aller information,121d aylig ht saving s time rules,9 ICLID information,123logins,332system d ate and time,11 displays ISDN c alls,1414p hones,1075 d istinctive ring ing,1327Distrib uted Communic ations System, see DCS DND b utton,80 Do Not Disturb (DND),1365do not disturb button,80d rop button,80 d rop p ing ad ministered c onnec tions,425, 1146DS1 alarm b utton,87DS1 Circuit Pack c ommand s ,1060sc reen,613 DS1 Trunk Servic e alternate voic e data (AVD) sig naling,1330Command Permission Categories,367 c ommon channel sig naling (CCS),1330DS1 field imp lementation g uid elines,367DS1 op erational and sig naling p arameters ,1329enhanced DS1 ad ministration,367public network signaling ad ministration ,1331recommended E1/T1 settings,366setting up,364 signaling modes,1330d up lic ate command (phone),53 Duplication-Related System Parameters, see DEFINITY ECS Maintenanc e E E1 recommended settings for digital trunks ,366Emergency Ac c ess to Attend ant,1333emerg enc y c alls,43, 46, 1158 end p oint software app lic ations,249, 1602Eng lish, Leave Word Calling (LWC),1418enhanc ed AD lists,1140 Enhanc ed Call Transfer (ECT),318, 1591enhanc ed d isp lays,1511enhanc ed Misop eration Hand ling,1441 enhanc ed multimed ia c omplex,245enhanc ed p hone d isp lays,1515enhanc ing an ACD system,182 Ethernet data mod ule,420Exp ert Ag ent Selec tion (EAS) in an ACD system,182 Ext e nd e d Pi c k up Gr o up,160, 631, 1061Extend ed Trunk Ac c ess Call Sc reening sc reen, see DEFINITY ECS Ad ministration for Network Connectivity Extend ed User Ad ministration of Red irec ted Calls,1223, 1337 extend er p assword s, assig ning,307Extension Ad ministered to have an MCT-Control Button commands ,1061sc reen,632Extension Numb er Portab ility Plan sc reen, see DEFINITY ECS Ad ministration for Network Connectivity extension rang es, ad d ing,33 extensions (ext),32, 51ad d ing announc ement,381d ata-only, off-premises,419 External Devic e Alarm sc reen, see DEFINITY ECS Maintenanc e F FA C , see Feature Ac c ess Cod e Fac ility and Nonfac ility Associated Sig naling (FAS and NFAS) ,1342Fac ility Restric tion Level (FRL),186c all-orig inating fac ilities,1349 c all-terminating fac ilities,1350description,1349ISDN,1415 sec urity measures,1590fac ility test c all alarm b utton,89failures, p ower,1336
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1683 fax, ad ding a,63 Feature Acc ess Cod e (FAC),32, 33assigning to Automatic Route Selec tion (ARS),187 c hang ing on d ial p lans,34c ommand s,1061sc reen,633 feature buttons adding,53, 69attend ant console,110 changing,53Feature-Related System Parameters c ommand s,1062 sc reen,646Fib er Link Ad ministration sc reen, see DEFINITY ECS Installation and Te st fixing prob lems abbreviated dialing buttons,94 announc ements,385c hime p aging over loudsp eakers,395Terminal Self Ad ministration (TSA),102 voic e p aging over loudsp eakers,391flash b utton,81forc ing users to enter ac count c od es,459 foreig n language d isplays,1511France Ad ministrab le Lang uag e Displays,1149 Leave Word Calling (LWC),1418p hone disp lays,1511FX trunks adding ,352description,1579 G Generalized Route Selection (GRS),1351g lare p revention and resolution,445, 1610g o to c over b utton,82 g roup c ommunic ation,389group do not disturb button,82 g roup numb er lists,1140group page button,82Group Paging,396, 1062, 1354 Group Pag ing Using Sp eakerp hone,695 H H.320 c alls,244 H0 c hannels,443, 1609H11 c hannels,442, 1607H12 c hannels,443, 1608 hand s-free answering,1389Hayes c ommand set,421headset b utton,82 help numb ers to c all ,xxiiiHistory rep ort, system sec urity,318Hold Time p arameters,1444 Hold , automatic,48home equipment, installing,308Hop Channel Assig nments sc reen, see DEFINITY ECS Ad ministration for Network Connectivity Hosp itality Attend ant Room Status ,1357Automatic Selec tion of DID Numbers to Guest Rooms,1358 Automatic Wakeup,1359commands,1062Do Not Disturb (DND),1365 names registration,1367Prop erty Management System (PMS) Interface,1370 sc reen,696Station Hunt Before Coverag e,1506Suite Chec k-in,1377 hoteling,1470hotline, d ata,415hunt group buttons nig ht servic e ,82q ueue calls,88q ueue time,88 Hunt Group s,1378ad d ing announc ements,168announc ements,1380 call coverage,1380changing,166circular,1379 commands,1063d elay announc ement intervals,1381description,164 example,1381hunt g roup b usy op tions,1382hunt g roup queues,1380 hunting method s,1379q ueue warning levels,1380sc reen,708 Send All Calls,1383setting up,164 setting up a q ueue,167setting up night service,156 I IAA, see Internal Automatic Answer (IAA) ICI b utton,82ICLID, see Inc oming Call Line Id entific ation (ICLID) ICLID, see Inc oming Call Line Id entific ation on Analog Trunks
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1684 Inbound Call Management (ICM), see DEFINITY ECS Guide to ACD Call Centers Inc oming Call Hand ling Treatment screen, see ISDN Trunk Group sc reen inc oming call ID button ,82Inc oming Call Line Id entification (ICLID) on Ana- log Trunks description ,1386d isp laying ICLID information,123inc oming call-hand ling treatment,1310 Ind ividual Attend ant Acc ess,1350information elements (IE),1308 transfer c ap ab ilities (ITC),1352inserting vec tor or VDN step s,177insp ec t b utton,83 installing home eq uip ment,308integ rated announc ement b oard , see Announc e- ments/Aud io Sources screen c onversion mod ems ,1443integrated directory button,80 Integrated Services Dig ital Network, see ISDN servic e Intercom automatic ,401interc om,74, 399, 401c ommand s,1063 sc reen,732Inter-Exchang e Carrier (IXC) cod es c ommand s,1063 example,192sc reen,733Interfac e Links sc reen, see DEFINITY ECS Ad ministration for Network Connectivity Internal Automatic Answer (IAA) button ,83description,1389Internet Protoc ol (IP) trunks, see IP trunks Inter-PBX Attend ant Servic e (IAS), see DEFINITY ECS Guide to ACD Call Centers Intra-Switch CDR c ommand s ,1064sc reen,735 inward wid e area telecommunications servic e (INWATS),1307IP Softp hones,64, 1129 IP trunks alerts,1399Call Detail Rec ord ing (CDR) log s,1400 Config uration Manag er,736, 1393description,1579making p hone c alls with comp uters,1403 network issues,1399q uality of servic e logs,1401red uc ing long -distanc e costs with off-pre- mises d ialing ,1394rerouting c alls when IP transmission quality is poor,1396 IP trunks, (continued ) restric ting ac cess ,1394security alerts,1396ISDN Group Memb er Assignments sc reen, see ISDN Trunk Group sc reen ISDN servic e access codes ,1423 c all id entific ation d isp lays,1408, 1413c aller information forward ing (CINFO) routing,1415 CPN/BN-to-host c all id entific ation,1408description,1404displays,1414 Facility Restriction Levels (FRL),1415id entific ation numbers,1413ISDN g ateway,1408 ISDN Numb er — Private,784, 1064ISDN Numb er — Pub lic /Unknown,787, 1064ISDN-BRI,1064, 1466 ISDN-BRI data mod ules,411ISDN-PRI,1404, 1412ISDN-PRI overlap send ing,1183 ISDN-PRI terminal ad ap ters,438Malicious Call Trace (MCT),1416multiple subscrib er numb er (MSN) – limited ,1416overlap send ing,1416p rivate networks,1406 public networks,1406see also Trunks and trunk g roup s transmission rate and p rotoc ols,1406 Traveling Class Marks (TCM),1415typ es of information,1413I SD N TELESEER d a ta f or m at,1241 ISDN Trunk Group description,1579sc reen,750 ISDN TSC Gateway Channel Assig nments sc reen, see DEFINITY ECS Ad ministration for Network Connectivity ISDN-BRI Trunk Circuit Pack sc reen,790Italy Ad ministrab le Lang uag e Displays ,1149Leave Word Calling (LWC),1418 p hone disp lays,1511trunk flash,1574ITU,1449 IXC, see Inter-Exchang e Carrier (IXC) cod es L language displays,1517 Lang uag e Translations commands,1065sc reen,799 last numb er d ialed b utton,83
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1685 Leave Word Calling (LWC),1418 leave word calling b uttons cancel,83lock,83 messag e retrieval,86store,83Line Loc kout,1420 link alarm b utton,83list multimed ia end p oints c ommand,296list multimed ia H.320-stations command,296 list of op tions,176Listed Directory Numb ers (LDN) ad ministering,376 c ommand s,1065description,1421routing incoming FX and CO trunk calls to attend ant groups ,1422routing of inc oming DID trunk calls to atten- dant groups,1422 sc reen,813loc al b utton,80Loc ations c ommand s ,1066sc reen,814loc k func tions,1586 logging in for remote ad ministration,2in with Ac c ess Security Gateway (ASG),3 into the system,1off the system,5log ins adding ,328ad d ing login names,330changing,330 c hang ing p ermissions,337displaying,332log in ad ministration c ommand s,1066 name parameters,327removing,332sc reen,816 Security Violation Notific ation (SVN),83Security Violations Notification (SVN),348system security,319 Look Ahead Routing (LAR),1423loss of ASG Key,336 Loss p lan ad ministering,1425Loud sp eaker Pag ing auxiliary p ag ing systems ,1428c ommand s,1066description,1426 Meet-Me,1427multiap p earanc e p hones,1427placing chime pages,1427 placing voice pages,1426restrictions,1428sc reen,822 sing le-line p hones,1427 Luc ent Tec hnolog ies National Customer Care Center sup p ort line ,317Technic al Service Center,317 Toll Fraud Intervention Hotline,317 M Magic-on-Hold system,1548 maid status,1358Maintenance-Related System Parameters, see DEFINITY ECS Maintenanc e major alarm b utton,83making c alls with c omp uters,1403 Malic ious Call Trac e (MCT),1061description,1431ISDN servic e,1416 MCT Voic e Rec ord er,1431sc reen,632Malic ious Call Trac e (MCT) feature MCT-Activate feature b uttons ,1431manual in b utton,84manual messag e waiting b utton,84 manual overrid e,77, 84manual sig naling , see p hones, feature button description MAPD, see Multip le Ap p lic ation Platform for DEFINITY (MAPD) mass storag e system (MSS) ,16 mc t button ac tivate,84control,85 Meet-Me,1427MEGACOM,1307messag e retrieval,86, 1515 messag e waiting,73, 86Messag e Waiting Indic ation Sub sc rib er Numb er Pr ef i xe s sc reen, see DEFINITY ECS Ad ministration for Network Connectivity messag es,175Messag ing Server (MS) Interfac e,1436MF Esp ana (MFE),1449 MF Sig naling,1448d ual-tone multifreq uenc y (DTMF),1448minor/major alarms b utton,85 Misop eration Hand ling,1440Mixed Station Numb ering,1499Mod e Cod e Related System Parameters commands ,1066sc reen,825Mod em Pooling,429 ad ministering,430c omb ined c onversion mod ems,1443description,1443 integ rated conversion mod ems,1443
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Index 1686 Modem Pooling, (continued) mod em p ool group c ommands ,1067sc reen,829mod em, ad ding a,63 mod ifying c all routing,200modules, DCP data,410 monitoring the ASG history log,336move phones, using tti,58MSS, see mass storag e system (MSS) multiapp earance preselec tion and p reference ,1446multifrequency Espana, see Sp ai n Multifreq uenc y-Sig naling -Related System Parameters c ommand s ,1067 sc reen,835Multimed ia Ap p lic ations Server Interfac e (MASI) feature AAR and ARS ,237ad ministration terminal req uirements,217autonomous MMCX features,215 b asic features not sup ported,240Call Center features not sup p orted,239Call Detail Rec ord ing (CDR),237 c all red irec tion,238c ommand p ermissions,236Conferenc ing,238 c onfig urations,219DEFINITY/MASI features,216detailed feature description,237 error c ond itions,243features not sup ported,239forms,224 p lanning for MASI,218status trac king , terminals and trunk,238terms,217 Tr a ns f er,238trunk g roups,239voic e messag ing ac cess,238 multimed ia b uttons basic,85call,86 c all forward,86d ata c onference,86 multi-numb er,86PC a ud i o,86Multimed ia Call Hand ling (MMCH) feature 1-number ac c ess ,263, 277authorization,269c all assoc iation (routing),275, 291 c all red irec tion,269c onferenc ing,270endp oint software pac kag es,249 list command s,296monitor c ommand s,294multimedia c omp lexes,245 status c ommand s,295Multip le Ap p lic ation Platform for DEFINITY (MAPD), see Acc ess Sec urity Gateway (ASG)Multip le Call Hand ling (MCH), see DEFINITY ECS Ad ministration for Network Connec tivity multip le loc ations,195Multip le Music -on-Hold,1553 multip le sub sc rib er numb er (MSN) – limited ISDN servic e,1416Music Sources,1554 commands,1067sc reen,857music -on-hold,40 N N x DS0 c hannels,444, 1609names reg istration,1367 narrowband c alls,1612National Customer Care Center supp ort line,317 netc on c hannels, see DEFINITY ECS Ad ministration for Network Connectivity network answer sup ervision,1153, 1569Network Facilities sc reen, see DEFINITY ECS Ad ministration for Network Connectivity network sp ecific fac ilities (NSF),1308next b utton,86 Night Servic e ac tivate button,86d isc onnect timers,1457 hunt g roup button,82hunt group night service,1456nig ht console servic e,1456 nig ht station servic e,1456setting up for hunt g roup s,156setting up trunk answer from any station (TAAS) ,151setting up trunk group nig ht service,155trunk answer from any station (TAAS),1457 trunk group button,89trunk g roup night service,1457 Node Numb er Routing sc reen, see DEFINITY ECS Ad ministration for Network Connectivity nonsup eruser,7normal button,80, 87 O ob serving button,89ob serving c alls,402Oc tel messag ing systems,672 off-premise dialing, toll fraud potential,1396off-p remises extensions, d ata-only,419Off-Premises Station,1465