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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Features and technical reference
1501 Single-Digit Dialing and Mixed Station Numbering
20
nLocal calling via ARS DAC 9
n2-digit feature-access codes (FACs) [* or # plus another digit]
Dial plan 2 allows the following dial access:
nSingle-digit access to the hotel/motel attendant (0)
nSingle-digit access to seven hotel/motel services (extensions 1 through 7)
n2-digit access to 70 hotel/motel services (extensions 10 through...](http://img.usermanuals.tech/thumb/3002/85171/w64_definity-ecs-r8-2-administrators-guide_d-1524.png "Page 1525
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1.1
June 2000
Features and technical reference
1501 Single-Digit Dialing and Mixed Station Numbering
20
nLocal calling via ARS DAC 9
n2-digit feature-access codes (FACs) [* or # plus another digit]
Dial plan 2 allows the following dial access:
nSingle-digit access to the hotel/motel attendant (0)
nSingle-digit access to seven hotel/motel services (extensions 1 through 7)
n2-digit access to 70 hotel/motel services (extensions 10 through...")
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1497 Service observing 20 Warning and conference tones If you administer a tone to notify the parties on a call when they are being observed, you can choose between a warning tone and conference tone. If you select warning tone, a unique 2-second, 440-Hz warning tone plays before an observer connects to the call. While the call is observed, a shorter version of this tone repeats every 12 seconds. If you select conference tone, all parties will hear conference tone before an observer connects to the call. However, unlike warning tone the conference tone is not repeated. Interactions nAttendants An attendant can be observed but cannot be an observer. nBridged Appearances You can only observe calls on primary extensions, not on bridged appearances. For example, let’s say you’re observing extension 3082 and this phone also has a bridged appearance for extension 3282. You can’t observe calls to 3282. nBusy-Verification You can’t observe an extension that’s being busy-verified. You can’t busy-verify an extension that’s being observed. nCall Coverage/Call Pickup An observer cannot observe a call answered by a covering agent or a member of a pickup group unless the called agent bridges onto the call. nCall Park An observer cannot park the call they are observing. nCall Waiting Incoming calls cannot wait on a single-line phone that is being observed. nConference Observers cannot initiate a conference while observing. If an observed user starts a conference or enters a conference with fewer than 6 parties, the observer is placed in wait state until the call is connected. Then the observer observes the conference and is counted as one party in the conference. (Conference members are observed during a conference regardless of their COR setting.) In addition, the observer is bridged onto any calls the user makes or receives before the conference is complete. When the user leaves the conference, the observer also leaves and returns to observing the original call.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1498 Service observing 20 nData Privacy You can’t observe an extension on which Data Privacy is active. You also can’t observe an extension while it’s on a conference call with another extension using Data Privacy. nData Restriction You can’t observe an extension on which Data Restriction is active. You also can’t observe an extension while it’s on a conference call with another extension using Data Restriction. nIntegrated Directory Observers do not hear users dialing when the latter use this feature. nDCS To observe stations on another node (a DCS station extension), you must set up remote-access service observing. Service observing displays are not transmitted across DCS networks. nHold Observers cannot place calls on hold while they’re observing. If a user places a call on hold, the observer enters wait state. nLeave Word Calling Parties on an observed call cannot use LWC. nMusic-on-Delay/Music-on-Hold If an observer is in listen/talk mode, neither caller nor observer hears music-on-hold. If an observer is in listen-only mode, the caller hears music-on-hold but the observer does not. nPrivacy — Manual Exclusion You can’t observe an extension on which Privacy — Manual Exclusion is active. You also can’t observe an extension while it’s on a conference call with another extension using Privacy — Manual Exclusion. nTransfer Observers cannot initiate a transfer while observing. If a user transfers a call, the observer is placed in wait state. The observer is bridged onto the call when the transfer is complete. Related topics Refer to ‘‘ Observing calls’’ on page 402 to administer service observing.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1499 Single-Digit Dialing and Mixed Station Numbering 20 Single-Digit Dialing and Mixed Station Numbering Single-Digit Dialing and Mixed Station Numbering allows easy guest access to internal hotel/motel services and provides the capability to associate room numbers with guest-room telephones. Detailed description You must create a dial plan for hotel/motel services and room numbers. Some suggestions follow. Refer to ‘‘ Dial Plan Record’’ on page 607 for more information. nAssign a single-digit extension to internal hotel/motel services such as room service. Assign single-digit extensions to individual-telephones or to a group of telephones (for example, to service the front desk). nAssign a prefixed extension to guest rooms. A prefixed extension is made up of a prefix and an extension up to five digits. The prefix identifies the call type. The switch collects dialed digits, removes the prefix digit, and uses the extension for further processing. nMixed station numbering extensions can have from one to five digits and can begin with any digit from 0 to 9. The first digit, in combination with the number of digits dialed, defines the call type. To differentiate between two numbers with the same leading digit but different lengths, the system monitors the interval after a digit is dialed and before the next digit is dialed. If the interval extends past the administered interdigit timeout, the system assumes that dialing is complete and calculates the number of digits dialed up to that point.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1500 Single-Digit Dialing and Mixed Station Numbering 20 Examples Dial plan 1 allows the following dial access: nThe prefixed extensions do not show up on the Dial Plan table; they are implied by their absence. The prefixed extensions in the example are indicated by the 0 symbol. nSingle-digit access to the hotel/motel attendant (0) nTen dial-access codes (DACs) beginning with the digit 1 (10 through 19) nSingle-digit access to five hotel/motel services (2, 3, 4, 6 and 7) nNonprefixed access to as many as 100 hotel/motel staff extensions (500 through 599) nGuest room extensions for as many as 100 floors — Access to floors 1 through 9 (prefix digit 6 + [100 through 999]) — Access to floors 10 through 99 (prefix digit 7 + [1000 through 9999]) nToll-call access via DAC 8 Table 53. Sample Hotel/Motel Dial Plan 1 Length First Digit12345 1 DAC 2EXT 00 3EXT 00 4EXT 00 5EXT 6EXT 0PEXT 7EXT 00PEXT 8DAC 9DAC 0ATTD *FAC #FAC
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1501 Single-Digit Dialing and Mixed Station Numbering 20 nLocal calling via ARS DAC 9 n2-digit feature-access codes (FACs) [* or # plus another digit] Dial plan 2 allows the following dial access: nSingle-digit access to the hotel/motel attendant (0) nSingle-digit access to seven hotel/motel services (extensions 1 through 7) n2-digit access to 70 hotel/motel services (extensions 10 through 79) nGuest-room extensions for floors 1 through 7 (extensions 100 through 799) nToll-calling access via DAC 8 nToll-calling access via ARS feature access code 9 n2-digit FACs (* or # plus another digit) Cancel timeout intervals if the user dials # after dialing all required digits. Table 54. Sample Hotel/Motel Dial Plan 2 Length First Digit 1 2 3 4 5 1 EXT EXT EXT 2 EXT EXT EXT 3 EXT EXT EXT 4 EXT EXT EXT 5 EXT EXT EXT 6 EXT EXT EXT 7 EXT EXT EXT 8 DAC 9 DAC 0 ATTD *FAC #FAC
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1502 Single-Digit Dialing and Mixed Station Numbering 20 When using prefixed extension numbers, it is not necessary to include an entry for the real extension number in the dial plan. The server is able to complete a call using the prefixed extension number. When dialing 7345 (where 7 is the prefix), the communications server will ring extension 345. When using a dial plan like the one above, which includes both prefixed and non-prefixed extensions, dialing 567 instead of 4567 will ring an administrative extension instead of a room. The dialing delays, which may not be perceived by hotel guests, will occur when dialing 6 and 7. The server must wait for the 3- to 9-second interdigit timeout to expire before the call will be sent. The user can preempt the timer by pressing the # key after the number has been dialed. NOTE: When using prefixed extensions, the extension that shows up on a display phone does not show the prefix. The prefix will not show up on CDR reports. If extension number 3315 is prefixed with a 6 and the dial plan shows 3xxx for extensions, it is possible to dial either 3315 or 63315 to reach extension 3315. If the dial plan was changed to remove the entry for extensions in the 3xxx block, then 3315 could be reached only by dialing 63315. Considerations nMixed Station Numbering allows guest room numbers and room extensions to be the same. nYou cannot assign prefixed extensions longer than five digits (including prefix) to intercom lists. nA trunk access code (TAC) and an extension can share a first digit only if the extension is shorter than the TAC. nAlthough extensions with the same first digit can have different lengths, data-channel extensions must have the maximum number of digits to avoid timeout problems for data calls that the switch automatically sets up, for example, via the Call Detail Recording (CDR) link. nAn extension and a FAC can share the same first digit only if the extension is longer as long as they are not used for Automatic Alternate Routing/Automatic Route Selection (AAR/ARS) faxes. These extensions work only within the switch; they do not work as remote uniform dialing plan (UDP) extensions. nYou should administer the Short Interdigit Timeout on the Feature-Related System Parameters screen to ensure that the delay between the end of dialing and call completion is not too long.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1503 Station Hunting 20 Interactions nAttendant Display and Telephone Display Prefixed extensions display without the prefix. The return call button causes the prefix to dial, even though it does not display. nProperty Management System (PMS) Remove prefixes before messages containing the extension are sent to the PMS. Five-digit extensions do not exchange with PMS until modifications are made to the PMS interface. nUniform Dial Plan The following limitations apply to a distributed communications system (DCS) environment: — Extensions that differ in length from the UDP do not distribute to other switches. — If the first two digits of an extension correspond to the floor number, floors cannot be serviced by more than one switch. Station Hunting Station Hunting routes calls made to a busy station down a chain of stations until one is found that is not active. Detailed description To use Station Hunting, you create a station hunting chain that governs the order in which a call routes from one station to the next when the called station is busy. Each station in the chain links to only one subsequent station. However, any number of stations may link to one station. The system updates the calling party’s display with “h” when the system begins checking the station-hunting chain. Likewise, the system updates the display of the station that is hunted-to (the station that takes the call) with an “h.”
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1504 Station Hunting 20 Calls route through the chain as follows. There is no limit to the number of extensions that can be in a station-hunting chain. Station Hunting examples In this example (Table 56 ), extension 2 is the called extension. Because extension 2 is busy, the system follows the station-hunting chain to find an idle extension. The system cannot find an idle extension so it returns busy tone to the caller. Note that the chain terminates with extension 5. This means that the system cannot route the call to extension 1 even though it is an idle extension in the chain. Table 55. Station Hunting Characteristics Condition Response Encounters an idle extension Rings extension Encounters an active extension Routes to next extension in chain Encounters an extension with a blank hunt-to station fieldReturns busy tone if no station was idle Encounters any station a second time Returns busy tone Has checked 30 stations in the chain, without finding an idle oneReturns busy tone Table 56. Station-Hunting Chain — Example 1 Extension State Rings on extension 1Idle2 2Busy3 3Active4 4Active5 5Busy
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1505 Station Hunting 20 In this example (Table 57), extension 2 is the called extension. Because extension 2 is busy, the system follows the station-hunting chain to find an idle extension. The call is answered at extension 1. In this example (Table 58), extension 2 is the called extension. Because extension 2 is busy, the system follows the station-hunting chain to find an idle extension. The system encounters extension 3 a second time without finding an idle station. The system stops checking the station-hunting chain and returns busy tone to the caller. Notice that both extensions 5 and 2 link to extension 3. Table 57. Station-Hunting Chain — Example 2 Extension StateRings on extension 1Idle2 2Busy3 3Busy4 4Active5 5Active1 Table 58. Station-Hunting Chain — Example 3 Extension StateRings on extension 1Idle2 2Busy3 3Busy4 4Busy5 5Busy3
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1.1 June 2000 Features and technical reference 1506 Station Hunting 20 Station hunting options You can administer the system to perform station hunting prior to sending calls to coverage. The Station Hunt Before Coverage option on the System-Parameters Call Coverage/Call Forwarding screen provides that when a call is made to a busy station, the switch checks to see if there is a hunt-to station assigned to the busy station. If there is, the switch tries to connect to the hunt-to station before going to coverage. If the hunt-to station is also busy, the switch continues hunting down the hunt-to chain. If all stations in the hunt-to chain are busy, the call goes to the dialed station’s coverage. Administration commands When you remove a station, the system attempts to maintain a station-hunting chain. Consider the following examples: nStation 1 links to 2 and 2 links to 3. If you remove station 2, the system links 1 to 3. nStation 1 links to 2. Station 2 does not link to another extension. If you remove station 2, 1 no longer links to another extension. When you duplicate a station, the extension in the hunt-to station field is not copied into the duplicated station. When you execute “ list usage extension xxxxx,” the system displays all stations that contain the station’s extension as their hunt-to station. Interactions Remember that the system checks the station-hunting chain only for idle and available extensions. nAdjunct Switch Applications Interface The system attempts Station Hunting when ASAI routes to an extension with a hunt-to station. nAutomatic Call Distribution An agent extension can be part of a station-hunting chain. The system hunts the agent’s chain only when the call is made directly to the agent’s extension. Calls distributed through hunt groups to an ACD agent do not hunt the agent’s station-hunting chain. Calls made to an extension for logical agents do not hunt the agent’s station-hunting chain. nAutomatic Callback The system does not hunt the chain of the called extension when the call is a callback-return call.