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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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ChaDter 5. DSLT FeaturesSection 700 - Operation Call Pickup (All Versions) DSLTs can use both directed and group call pickup. Direct Call Pickup DescriptionA call to an extension can be answered from any other extension with the Direct Call Pickup feature. Operation1. Lift the handset. 2. Dial “79.” 3.Enter the number of the ringing extension. Related Prdgramminbl FFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) ConsiderationslIf more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature answers the call that arrives first.Once the call has been picked up, other extensions that attempt to pick up the call receive busy tone. lYou can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature. You cannot answer callbacks with this feature. DBS Manual - Issued 8/l/95
Section 700 - Operation Group Call PickupChapter 5. DSLT Features Description OperationUse the Group Call Pickup feature, to answer calls to other extensions within your Paging Group (01-07) without entering the number of the extension that is ringing.1. Lift the handset. 2. Dial “70.” Related Programming lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension): Extension Page Group Considerations lIf more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest-numbered port fist. lIf the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first. lYou can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. You cannot answer Paging or Callback with this feature. lGroup Call Pickup cannot be used to pick up a ringing phone in Paging Group 00. For example, if an extension is a member. of Paging Groups 00 and 06, the extension can use Group CalI Pickup to answer ringing calls in Group 06, but not in Group 00.
Chapter 5. DSLT FeaturesCall TransferSection 700 - Operation (All Versions)The DBS provides two call transfer methods: blind transfer and screened transfer. Blind Transfer DescriptionBlind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer. Operation t 1.Press the HOLD key to place the call on hold. 2.Dial the extension number to which the call is to be transferred. 3.Replace the handset before the other party answers. l You can also replace the handset after the third party answers. l The third party need only pick up the handset to speak to the outside line. Related Programmingl FF 1 (System):. Onhook (Automatic) Transferl FFl (System): Recall Timer for Extension-Transferred CO Calls lFF 1 (System): Recall Timer for Attendant-Transferred CO Calls ConsiderationslFor users to transfer calls by pressing HOLD, dialing an extension, and going onhook, the Onhook Transfer feature must be enabled. lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. lYou can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to.
Section 700 - OperationChapter 5. DSLT Features For example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” w-ill be forwarded to extension “B.” lWhen you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls your extension after the Transfer Recall Timer expires. Screened Transfer DescriptionUse the Screened Transfer feature to contact a third party and announce the call before transferring it. To use Screened Transfer when your system is set for Onhook Transfer: 1.Press the HOLD key to place the call on hold. The phone issues intercom dial tone. 2.Dial the extension number to which the call is to be transferred. 3.When your call is answered, inform the third party of the transfer. 4. Replace the handset. The third party need only pick up the handset to speak to the outside line. To use Screened Transfer when Onhook Transfer is disabled: 1.Press the HOLD key to place the outside call on hold. The phone issues intercom dial tone. 2.Dial the extension number to which the call is to be transferred. 3.When your call is answered, inform the third party of the transfer. The EXT LED stops flashing and remains lit. 4. Dial “8.” The third party need only pick up the handset to speak to the outside line. 5. Replace the handset. _ --.-.- _-.------~.--__ 517
Chapter 5. DSLT FeaturesSection 700 - Operation Related Programming l FFI (System): Onhook (Automatic) Transfer l FFl (System): Recall Tier for Extension -Transferred CO Calls . FFl (System): Recall Timer for Extension -Transferred CO Calls Considerations lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. lYou can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if phone “A” is covered to phone “B,” calls that are transferred to phone “A” will be forwarded to phone “B.” lWhen you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls to your extension after the Transfer Recall Timer expires. 5-18
Section 700 - OperationChapter 5. DSLT Features Call Waiting(All Versions) Description You can send a Call Waiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension. The following messages can be sent using the Call Waiting feature: Table 5-4.Call Waiting Text Messages Message Code 5 Message “Visitor Here” 1 61 “Need Help”II 7I “Imoortant”I 9“Emergency” Message codes O-4 cannot be used.Operation To Set Call Waiting:1. Lift the handset. 2. Dial-the extension number. 3.Upon hearing busy tone, press “3.” 4.If you wish to send a text message, dial the desired message code (5-7 or 9).The message appears on the called party’s phone if the called party has a display phone. (If the extension does not have a display, it will continue toissue a call waiting tone.) 5.Remain on the line until the called party picks up. To answer Call Waiting (after disconnecting the current call):1. Replace the handset.
Chapter 5. DSLT FeaturesSection 700 - Operation The current call is disconnected. 2. Pick up the handset. You are automatically connected to the extension sending the Call Waiting. To answer Call Waiting (without disconnecting the current call):1. 3ress HOLD. l The current call is disconnected. l The new call is connected automatically. 2.Press HOLD again to retrieve the first call. Related Programming l FFl (System) Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher)lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) l FF3 (Extension): Call Waiting/OHVA,Considerations lCall Waiting can be used without entering a message code. lAn extension that has DND activated. has a call on hold, is ringing (from another call), or is engaged in a conference call cannot receive Call Waiting messages. lAn extension that has call forwarding activated cannot receive call waiting messages unless it has an available ML key.
Section 700 - OperationChapter 5. DSLT Features Camp-on (All Versions) DescriptionIf you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then to pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature:1. Lift the handset. 2.Dial the desired extension number. 3.Upon hearing busy tone, press “3.” l The phone issues a ringback tone. .l If the Camp-on feature is not available, the phone continues to issue busy tone. 4.Replace the handset after you hear the ringback tone. To answer the callback ring:Pick up the handset when you hear the callback ring. The system automatically dials the called extension. Related Programmingl FF3 (Extension): Call WaitingjOHVA Considerations lThe callback ring must be answered within sixteen seconds or it will be canceled.lA Camp-on request will only be accepted after Call Waiting status. lCamp-on is not allowed to an extension that has call forwarding activated.
Chapter 5. DSLT FeaturesSection 700 - Operation lAn extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on. lAn extension that has initiated a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped on to Extension 300, another extension cannot camp on to 200. lFor CPC-B 5.03 and above, callbacks are not forwarded. For example, if Extension 200 is call forwarded to Extension 300, Extension 200 can register a callback request to Extension 400. When the callback request is returned, it will ring Extension 200 and will not follow call forwarding. Conference Calls(All Versions) DescriptionConference Calls allow an extension user to add a party to an existing conversation. DSLT users can create the following types of Conference Calls: lOne outside line and two extensions (three-party Conference Call) lTwo outside lines and one extension (three-party Conference Call) lThree extensions (Intercom Conference Call) Operation To add an extension: 1.Press the HOLD key to place the current call on hold. 2.Dial the number of the extension you wish to add to the call. 3.Press CONF when your call is answered. To add an outside number: 1.Press the HOLD key to place the current call on hold. 2.Call the outside number. 5-22DBS Manual - issued 8/l/95 ~.--DBS-70-700
Section 700 - OperationChapter 5. DSLT Features 3.Press CONF when your call is answered. Considerations lPress the FLASH key to exit a Conference Call. lThe Hold feature cannot be used during a three-party conference. Dial “0” for Attendant (All Versions)Description The Attendant can be called from any extension by pressing “0.”* OperationIf multiple attendants are assigned, dial “0” calls goes to Attendant “1” first. If attendant “1” is busy, the call then goes to Attendant “2.” The call continues to transfer to the n.ext attendant in the attendant group, if necessary. A maximum of four attendants can be assigned..1. Lift the handset. 2. Press “0.” Related Programming l FFl (System): Second Attendant Position l FFl (System): Third Attendant Position . FFI (System): Fourth Attendant Position lFFl (System): Attendant Transfer Extension