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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Section 700 - OperationChapter 2. System Features 3 4 5 6 7Notes:Full restriction of operator calls (old dialing plan). Selectable restriction of operator calls (new NANP). Selectable restriction of international calls (defaulted to full restriction - ssee Notes) Selectable restriction of Nil codes (211-911) (see Notes for 91 I).Selectable restriction of Speed dial numbers. Restriction of up to 50 seven-digit numbers. Trunk calls can be answered and transferred. Defaulted to full restriction of area-code dialing (see Notes). Defaulted to full restriction of office-code dialing (see Notes). Inter-digit timing is set to 6 seconds. Identical to Type 3, except that office-code dialing is allowed by default: type 4 also allows Operator Calls (old dialing plan) (See Notes). Programmable TRS Type; defaulted to no restrictions (see Notes). Programmable TRS Type: defaulted to no restrictions (see Notes). ,No restriction of outbound dialing. For TRS types 3-6 and the old numbering plan, operator calls are allowed if FF7 1# I# is set to “on.” The office code tables are used to restrict all 0 plus dialing; the next two digits will also be analyzed.For TRS types 2 to 6 and the new NANP (CPC-AWCPC-B Version 6.0 and later). operator access is determined by an extension-based operator access switch. TRS Types 0 and 1 are fully restricted and TRS Type 7 is not restricted. For TRS types 2 to 6 beginning with CPC-AII/CPC-B Version 6.0,9 11 is always allowed. For TRS types 3-6, area code and office code restrictions can be changed using “Area Code Table For TRS Types 3-6,” “Office Code Table For TRS Types 3-6,” “Special Area Code Table For TRS Types 3-6,” and “Special Office Code Table For TRS Types 3-6,“explained in Chap- ter 8 of Programming (Section 400). For TRS types 3-6. area and office code restrictions can be further managed using “Special Area Code Table For TRS Types 3-6” and “Special Office Code Table For TRS Types 3-6” found in Chapter 8 of Programming (Section 400). Four area codes can be associated with spe- cial area code tables l-4 (one area code per table). Within each of these tables, the entire range of valid office codes can be individually allowed or restricted. Thus, the Special Area and Office Codes work together to provide specific toll restrictions.
Chapter 2. System FeaturesSection 700 - Operation The following calling restrictions are also available: lStation Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout feature is activated.l Account Code Restriction An Account Code must be entered before calling out. l Forced LCR Restriction The LCR feature controls outside calls. Related Programming l FFl (System): Override Toll Restrictions with SSD Numbers lFF3 (Extension) Extension Lockout Code lFF7 (Toll Restriction): Toll Restriction Settings (all) .l FF8 (LCR): Least Cost Routing Considerations lThe dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is possible, however, to program your system to allow System Speed Dialing to override Toil Restrictions.
Section 700 - OperationChapter 2. System Features Trunk Groups(All Versions) Description Trunks can be placed in trunk groups. When a trunk group is accessed, the DBS automatically selects an open trunk from the group. OperationTo access a trunk group, do one of the following: lDial a trunk group access code before dialing the telephone number. Trunk group access codes are 9, 8 1,82, 83,84,85, and 86. lPress an FF key that is assigned as a pooled trunk key. Related Programming lFF2 (Trunks): Pooled Trunk Access for Group “9” lFF2 (Trunks): Pooled Trunk Access for Groups “8 l-86” Considerations lTrunks can appear in more than one trunk group. lIf Least Cost Routing is enabled. the trunk group “9” automatically accesses the LCR features.
Chapter 2. System FeaturesSection 700 - Operation Trunk Name Assignment (CPC-All and CPC-I3 Version 2.0 or higher) DescriptionYou can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number. The name will appear when a CO call is ringing or connected. For example, you can assign specific CO lines to different individuals or departments. Then, when an extension rings, the individual’s name or the department’s name will appear on the display, immediately identifying the person for whom the call is intended. While you are speaking on the extension, “CO TALK XXXXXX” will appear on the LCD. (XXXXXX represents the six characters of the Trunk Name.)While the extension is ringing, “rNCOMING XXXXXX” will appear. Whilethe extension is ringing and you are speaking on the extension at the same time, “INCOMING XXXXXX” will appear on the second line of the display.Related Programming l FF6 (Name and Message): Trunk Name Assignment Considerations lTrunk names can be assigned with a DSS. lIf a text name is assigned to a CO trunk, the trunk number does not appear on the display.
Section 700 - OperationChapter 2. System Features Trunk Queuing(All Versions) Description If all outside lines in a Trunk Group are busy, the system can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: 1.Press the ON/OFF key. 2.Press the CO line key or dial a trunk access code. The phone issues busy tone.3. Press “2.”“In CO Queuing” appears on the display. 4.Press the ON/OFF key. 5.Wait for the Trunk Callback alert tone. To respond to the Trunk Callback alert tone: Pick up the handset. lThe outside line is automatically accessed. lThe phone issues dial tone. l“CO TALK #XX” (where “XX” is the line number) appears on the display. Related Programming lFFI (System): Extension Class of Service Setting lFF3 (Extension): Extension Class of Service Assignment DBS-70-700.-- --- -- -------DES- Manual - l&u&d 8/j /~5----------.-----~~~-Z~~
Chapter 2. System FeaturesSection 700 - Operation Considerations lResponse to the Trunk Callback alert tone must be within sixteen seconds or Trunk Queuing will be canceled.lIf a call arrives from an outside line while the Trunk Queuing feature is activated, Trunk Queuing will be suspended for the duration of the incoming call.lIf you are engaged in another call on a different line for more than twenty minutes after the desired outside line becomes available, that outside line’s assignment to you will be canceled. lThe Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature. lTrunk Queuing can be used by all telephone types including SLTs and DSLTs.Universal Night Answer iAll Versionsj Description During night mode, Universal Nght Answer (UNA) sends incoming calls toan external ringer, such as a night bell. As an alternative to using a night bell, WA can also be configured to ring external paging speakers. Iiniversal Night Anstier calls can be picked up from any extension, provided the extension’s Ciahs of Service allows UNA answer. Operation To answer a UNA call:1. Pick up the handset. The phone issues intercom dial tone.2. Dial “78.” -03 TALK #XX” appears on the display (where “XX” = the trunk number).
Section 700 - OperationChapter 2. System Features Related Programming lFFI (System): Extension Class of Service Setting lFFl (System): Ring Patterns for UNA Terminals (M, C, & B) lFF3 (Extension): Extension Class of Service Assignment lFF4 (Ringing and Hunt Groups): CO Day Ring Assignment lFF4 (Ringing and Hunt Groups): CO Night Ring Assignment Hard ware Requirements lAn external ringing device is not provided with the DBS. It can be purchased separately from an electronics dealer. lExternal paging speakers are not provided with the DBS; they must be purchased separately. Considerations lWith CPC-A and CPC-AII, extension port 73 is used to assign ringing to an external page/UNA interface. lWith CPC-B, extension port 145 is used to assign ringing to an external page/UNA interface. Voice Mail Ringing(CPC-AII and CPC-B Version 3.1 or higher) DescriptionThe Voice Mail Ringing feature allows calls from a DBS Automated Attendant or from an ACD port to ring an extension with the same ring tone as a CO trunk. The ring pattern is selected in the Extension Distinctive Ringing program. Lf a distinctive ringing pattern is not specified, the ringing pattern will be two seconds on/two seconds off. Related Programming lFF3 (Extension): Extension Ring Pattern DBS-70-700DBS Manual - issued 8/l/95Page 2-65
Chapter 2. System FeaturesSection 700 - Operation VAU (All Versions)Description The Voice Announce Unit (VAU) is a digital answering device that can be connected to the DBS. It provides for the recording and playback of up to two voice messages, along with the ability to transfer incoming calls. When a call reaches the VAU, it plays a prerecorded voice message. The caller is then allowed to dial a number or is automatically transferred to a predetermined extension. The VAU is often used to back up operators or hunt groups. Callers overflowing from either of these positions hear a message and can then dial a number or wait to be transferred back to the operator or hunt group. The VAU can be useci to provide a variety of other services to callers, such as a menu of dialing options or transfer to an answering machine. Recording and Playing MessagesYou can record the VAU messages from either an extension or a trunk. Notes: lYou must use a DTMF telephone to record and play VAU messages. lTo change existing messages, record over them. To record and play messages, complete the following steps. 1.Do one of the following: If...Then. . . You are recording or play- ing from an extension You are recording or play- ing from a trunkTake your phone off hook. Dial the VAU extension number. (If the inter- com is set for Voice, dial 1 to change from Voice to Tone.)Dial the phone number of the VAU, or call in and have the operator transfer you to the VAU extension. Paae 2-66DBS Manual - Issued 8/l/95DBS-70-700 ’
Section 700 - OperationChapter 2. System Features 2.After the VAU answers, do one of the following: IfI. . .IThen. . .I You want to record thefirst message You want to record the second messageDial * 98 1 Wait for a beep. After the beep. record the message. Dial * 98 2 Wait for a beep. After the beep. record the imessage. You want to play the firstDial * 97 1 message The VAU plays thC message. You want to play theDial “972 second messageThe VAU plays the message. Notes:l You can enter the *97 codes again to replay messages without ending your call. l You can only record one message at a time. To record another message,you must end your call and redial the VAU. 3.When the operation is complete, put the phone on hook. Considerations lFor more information on the VAU and its operation, see Section 770, “Voice Announce Unit User Guide.” VAU Port Assignment (CPC-ALI and CPC-B Version 5.0 or higher, CPC-A Version 3.3 and higher) OperationA digital port can now be assigned as a VAU through system programming. In previous releases, VAUs were assigned as standard digital ports. Using the standard digital port assignment required the installer to make the following program changes: *The CO Offhook Signal option had to be set to “off’ (FF3 l-144/ 7#). DBS-70-700-DBS Manual-- issued 8/l/95Page 2-67
Section 700 - OperationChapter 2. System Features *The Call Waiting/OHVA option had to be set to “off.” (FF3 l- 144# 8#).*Auto Pickup had to be set tc “on” (FF3 l-144# 12#). *All FF keys for the extension port had to be cleared. The VAU assignment now eliminates the need to make these program changes. Once a port is assigned as a VAU, the system treats that port as if these changes have been made. Note: Though the VAU assignment treats the VAU port as if the program settings have been made, it does not actually change the settings. If the port is later assigned as a standard digital port, the original program settings will still be in effect. To further improve VAU operation, the following call types are now routed to the first VAU message: *DID calls l DNIS calls l DISA calls*Transferred trunk calls *Transferred intercom calls. In previous releases, only intercom and CO trunk calls were routed to the first VAU message. All recalls are routed to the second message. Programming. FF3 (Extension): VAU Port Assignment l FF3 (Extension): VAU Hunting Priority