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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Section 700 - Operation Chapter 2. System Features 4.Enter the Answer Signal Code (1 to 5 digits). 5.Press the HOLD key. To view an answer signal code: 1.Press the ON/OFF key. 2. Press the CONF key.3. Dial “#94.” Considerations lThe digits used for the answer signal code are determined by the requirements of the voice mail system. lIf the called extension does not answer and is forwarded to voice mail, the DBS sends a call forward ID code back to the voice mail system. lDuring transmission of the answer signai code, other DTMF digits and functions from the DBS extension are ignored. Auto Day Mode (Cl$-AII prior to 7.0 and CPC-B Version 4.0 to 6.11) Description Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see “Night Service,” page 2-35). If only one of the auto modes is turned on, the NIGHT key is used to turn off the auto mode. For instance, if night mode has been activated automatically, the attendant must press the NIGHT key to go into day mode. If only one of the auto modes is turned on, the NIGHT key can also be used to go into an auto mode before the scheduled time. If both auto day and auto night modes are turned on, the attendant NIGHTkey cannot be used. DBS-70-700DBS Manual - Issued 8/l/95Page 2-7
Chapter 2. System Features Section 700 - Operation Related Programming lFFl (System): Automatic Day Mode Start Time lFFl (System): Automatic Night Mode Start Time Considerations lIf both auto modes are set, the starting times must differ by at least one hour. lWhen one auto mode is turned on, the mode cannot be reset by the NIGHT key until 3 minutes after the auto mode is activated. (When both auto modes are set, the NIGHT key cannot be used.) lIf a NIGHT key is not assigned, the access code #52 can be used instead.Auto Day Mode (CPC-B Version 7.0 or higher and CPC-A II Version 7.0 and higher) Description Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see “Night Service,” page 2-37). If only one of .the auto modes is turned on, the DAYMGHTUNIGHT2 toggle key or the DAY, NIGHTl, or NIGHT2 is used to turn off the auto mode. For instance, if NIGHT1 mode has been activated automatically, the attendant must press the DAY/NIGHTl/NIGHT2 toggle key or the DAY key to go into day mode. (Note: You must wait at least 3 minutes after the automatic mode is activated before manually changing the mode. Otherwise the system will immediately revert back to the automatic mode.) If only one of the auto modes is turned on, the DAYINIGHTlINIGHT2 toggle key or the DAY, NIGHTl, or NIGHT2 key can also be used to go into an auto mode before the scheduled time. If auto day and both auto night modes are turned on, the manual mode keys can be used, Related Programming lFFl (System): Auto Day Mode Start Timer lFFl (System): Auto Night1 Mode Start Timer Page 2-8 DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 2. System Features Background Music (All Versions) Description If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook. The system can also provide music-on-hold using the Background Music source or a separate music source. If Music-on-Hold is provided, callers automatically hear music when they are placed .on hold. (See page 2-34 for more information on Music-on-Hold.) Operation To turn Background Music on: 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights.2. Dial “#53.” “BGM ON” appears on the display. 3.Press the ON/OFF key. The ON/OFF LED goes off. To turn Background Music off: 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights.2. Dial “#53.” “BGM OFF’ appears on the display. 3.Press the ON/OFF key.DBS-70-700DBS Manual - Issued 8/l/95Page 2-11
Chapter 2. System Features Section 700 - Operation l The ON/OFF LED goes off. l The date and time appear on the display. Related Programming lFFl (System) Extension Class of Service Setting (CPC-AI1 and CPC-B 3.1 or higher) lFF3 (Extension) Extension Class of Service Assignment (CPC-AlI CPC-B 3.1 or higher) Hardware Requirements A. The music source must be purchased separately. It is not provided with the DBS. If a single music source is used for both Music-on-Hold and Background Music, the music source connects to the CN5 on the DBS. If a separate music source is used for background music, it connects directly to the SCC card. See Installation (Section 300) for instructions. Be sure to corrrectly set the-option straps. The input impedance for the music source is 10k ohms. The maximum input level is 10 dB. Important: A license may be required from the American Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Battery Backup (All Versions) Description The DBS two 1Zvolt batteries for battery backup. (Some DBS 72 and 96 systems use four older-style 6-volt batteries.) The backup batteries are connected in a series circuit, using cables provided with the DBS. With maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 and 72, and up to 30 minutes for the DBS 96. The backup batteries should be replaced about every 3 years. Page 2-l 2 DBS Manual - Issued 8/l/95DBS-70-700
Sectron /uu - uperatronc;napter L. sysrem Features Call Forward ID Code for Voice Mail (CPC-A Version 3.1. CPC-AII, and all CPC-B Versions) Descriptim .Call Forward ID Code for Voice Mail allows users to call forward to a third- party voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS extension and allow it to retrieve messages. With CPC-A or CPC-B Version 1 .O, you can only set the ID Code from the phone to be forwarded. Beginning with CPC-B Version 2.0, ID Codes can be set from any key phone; this is also true of CPC-AII. Operation To set a Call Forward ID Code for Voice Mail: 1.Press the PROG key. 2.Press the AUTO key.3. Press ‘&*.” 4.If you are using CPC-AI1 or CPC-B Version 2.0 or later, enter the extension number to be forwarded. If you are using CPC-A or CPC-B Version 1.0, go to Step 5. 5.Enter up to 16 digits (O-9) for the mail box ID code. (Press the REDIAL key to insert a pause.) 6.Press the HOLD key. To clear the ID Code: 1.Press the PROG key. 2.Press the AUTO key.3. Press “*.” 4.Enter the extension number. 5.Press the HOLD key.DBS-70-700DBS Manual - Issued 8/l/95Page 2-13
Considerations lIn CPC-A 3.1 and CPC-B Versions prior to 5.0, callers could hear the tones as the ID code was transmitted to the voice mail system. Beginning with CPC-A Version 3.3, CPC-AI1 and CPC-B Version 5.0, external callers do not hear the tones.l The Extension Copy program (FF9 2# 1 - 144#1 - 144##) should not be used to copy extension settings that include a Call Forward ID Code. Copying extension settings in this manner allows the copy “destination” to retrieve the messages of the copy “source.” For example, if you copy extension settings from extension 200 to extension 300, extension 300 can retrieve 200’s messages. Extension 300 can retrieve 200’s messages because the Call Forward ID Code for 200 is also assigned to 300. Caller ID (CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)Description A properly equipped DBS supports Caller ID (CID), a service offered by the network telephone service provider. The CO sends calling number information to the DBS after the first ring. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the Caller ID Call Log feature. The CID number is recorded in SMDR.Related Programming l FFl (System Programming): Call Duration Display l FFl (System Programming): Call Duration Timerl FF5 (Key Assignments): FF Key Assignments for Extensions l FF2 (Trunk): Trunk TypeHardware Requirements l Loop-start trunk card (VB-435 11A)l Caller ID circuit card (VB-435 11)l MFR card (for Caller ID Auto DISA) Page 2-14DBS Manual- issued 8/l/95DBS-70-700
“““IIVII * “Y.syv.w..*v*.-..- r.-’ -. -, ---... . --.-. _” Considerationsl Caller ID service must be ordered from the local telephone operating company or the interexchange carrier.Caller ID’ Auto DISA (CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher) Descfip tion A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone based on Caller ID information. This allows up to 10 predetermined users to access the DISA feature without requiring a trunk be left in the DISA mode. When a CID call is sent to the DBS, the CID number is checked against the table. If the number is found, the caller will automatically be connected to DISA dial tone.Related Programming . FFl (System Programming): Automatic DISAHardware Requirements l Loop-start trunk card (VB-435 11.4)l Caller ID circuit card (VB-435 11)l MFR card (Caller ID Auto DISA) Considerationsl Caller ID feature must be enabled.DBS-70-700DBS Manual - Issued 8/l/95Page 2-15
Centrex/PBX Compatibility(CPC-A Version 3.2 or higher. CPC-AII, and CPC-B Version 2.1 or higher)Description Centrex/PBX Compatibility allows the DBS to be connected to centrex or PBX lines. The DBS supports up to 8 access codes for dialing centrex or a PBX. These access codes allow the DBS SMDR output to exclude the number dialed to reach a centrex or PBX line. The DBS also supports transmission of a flash signal over the centrex or PBX link.Related Programming l FFl (System): PBX Access Code(s) l FF2 (Trunks): Trunk Typel FF8 (Least Cost Routing): LCR Add TablesConsiderations l The LCR Add Table can be used to prefix digits for outgoing calls through Centrex.Direct Inward Dialing (DID) (CPC-B Version 2.0 or higher)Description The Direct Inward Dialing (DID) feature allows an extension to have a dedicated direct number. The dedicated number allows calls to be made directly to the extension, without the caller going through the attendant. Prior to CPC-B Version 3.1, only one DID number could be assigned to an extension. Beginning with CPC-B Version 3.1, one DID number can be assigned to several extensions, and one extension can have more than one DID number; this is also true of CPC-AII. If a DID number is assigned to more than one extension, incoming calls to the DID number ring at all the assigned extensions simultaneously.Page 2-16DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 2. System teatures Related Programming l FFl (System): Multiple DID (CPC-B Version 3.1 or higher)l FF3 (Extension): Inbound DID Dial Number (CPC-B Version 2.0 to 2.16)l FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed Night 2 Ring AssignmentsHardware Requirements l Either the T-l Card or DID trunk card is required. Each DID trunk card provides 8 ports.l The DID trunk card requires an external 48V power supply. See Installation (Section 300) for instructions.Considerations l The DID Trunk card supports 4-digit, dial-pulse DID. .The Tl card supports 4-digit, dial-pulse or DTMF DID.l DID numbers must be between 0000 and 9999.l Beginning with CPC-B Version 3.1, a maximum of 500 DID/extension settings is allowed. DID Night Ringing Assignment (CPC-B Version 5.0 or higher) Description For a description of this feature, see “DlWDNIS Flexible Ring Assignments” on page 2- 18. DBS-70-700DBS Manual - Issued 8/l/95Page 2-17
c;naprer L. bysrem reaIures3ecvon Iuu - uperarlonDID Delayed Ringing (CPC-B Version 5.0 or higher) Descripfioht For a description of this feature, see “DIDDNIS Flexible Ring Assi,onments” on page 2-18. DID/DNIS Flexible Ring Assignments (CPC-B Version 5.0 or higher)Description DID/DMS Flexible Ring Assignments allow night ringing and delayed ringing for specific DIIYDNIS numbers.Related Programming l FFl (System): Delayed Ring l FFl (System): Central Office Delayed Ring Timer l FFl (System): Inbound DID Dial Numbers l FFl (System): DMS Number SettingConsiderations l Timing for DID/DMS delayed ringing is controlled by the Central Office Delayed Ring Timer.l The system uses a DID Numbers Table for DID assignment. The DID Numbers Table allows up to 500 DID assignments. Each assignment consists of the DID number and an associated extension.l The system uses a separate DMS Numbers Table for DMS assignment. The DMS Numbers Table allows up to 500 DMS assignments, with each assignment consisting of the DNIS number and an associated extension.l When multiple extensions are assigned delayed ringing for the same DID/ DMS number, unanswered delay ringing forwards based on the extension with the lowest port number. For example, if port numbers 125 and 126 both have delayed ringing for thePage 2-l 8DBS Manual - Issued 8/l/95DBS-70-700