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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chapter 4. Key Telephone FeaturesSection 700 - Operation Figure 4-3. Call log format for the small-display phone--time and dateSecond Level of Call Log Information 10 : 3 0 WED JUNE 22 4 Time, day and date El 4 Calling nu#nberPressing the CONF key again displays the next level of information. Figure 4-4. Call log format for small-display phone--answer informationThird Level of Call Log Information Pressing the CONF key again displays this information. Figure 4-5. Call log formatfor small-display phone--routing informationFourrh Level of Call Log Information DIRECT4 How the call was routed 404-555-1212) 4- Calling number Pressing the CONF key again returns the display to the first level of call log information. Other call log entries can be viewed Fy pressing the * key for the previous entry or the #key for the next entry. A “4 appears beside the oldest entry in the log. Exit the Call Log display by pressing the ON/OFF key.
Section 700 - OperationChapter 4. Key Telephone Features L.og Format for the Large-Display Phone.Large-display phone users can view all four levels of the Call Log on one screen.For example, when the large-display phone user presses the Call Log Key, the following display appears: Figure 4-6. Call log formatfor the large-display phone-calling number 404-555-COO1+Number of last entry vlewed through top displz) ABC COMPANY- Name of last entry viewed through 404-555-0001 404-555-8888404-555-9999 404-555-7777404-555-6666top display - Number of selected entry d- Number of second log enrqi * Number of third log entv - Number of fourth log entry - Number of fifth log entryA “c“ may appear to the right side of one of the entries. This indicates the oldest entry in the log. . By pressing the soft key next to the desired entry, the user can view the detailsof a particular call. Figure 4-7. Call Log format for the large-display phone--detailed call information404-555-0001 ABC COMPANY404-555-0001Number of last entry viewed through Name of last entry viewed through top ABC COMPANY 12:38WED MAY 28Time. day and date ANSWERWhether the call was answered C FWD+- How the call was routed Press any soft key to return to the calling number listing format as shown in Figure l-6. Other Call Log entries can be viewed by pressing the * key for the previous log entry or the #key for the next log entry. If these keys are pressed while
Chapter 4. Key Telephone FeaturesSection 700 - Operation viewing detailed information, the detailed information is displayed for the newly selected log entry. Exit the Call Log display by pressing the ON/OFF key. Considerations lCaller ID feature must be installed and enabled. (See “Caller ID” on page 2-14 for more information.) lTo have Caller ID Call log indications, an FF key must be assigned as a Call Log Indication Key (“6). Camp-on (All Versions)Description If you reach a busy extension the Camp-on feature will alert you with a ring when the extension becomes. free. You will then be able to pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature:1. Pick up the handset. 2.Dial the desired extension number. If the extension is busy, your phone issues busy tone. 3. Press “3.” l The phone issues ringback tone. lIf the Camp-on feature cannot be set, the phone continues to issue busy tone. 4.Replace the handset after you hear the ringback tone. 5.Wait for the extension callback ring. u6S Manual - lssuea 8111’35
Section 700 - OperationChapter 4. Key Telephone Features To answer the callback ring: 1.Pick up the handset when you hear the callback ring. l “Camp-on Call” appears on the display. l The EXT LED flashes. l The system automatically dials the called extension. Related Programming .FF3 (Extension): Call Waiting/OHVA Considerations . . . .The callback ring must be answered within sixteen seconds or it will be canceled.A Camp-on request will only be accepted after Call Waiting status. An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on. An extension that has initiated a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped on to Extension 300, another extension cannot camp on to 200. CO Line Key Trunk Access (All Versions) DescriptionYou can access an outside line by pressing a CO line key. Operation 1.Press an unlit line key. l The phone issues outside dial tone. l The line LED lights green. l “CO TALK ##XX” (where “XX” is the line) appears on the display. u13S Manual - ISSued 8111954-37
Chapter 4. Key Telephone FeaturesSection 700 - Operation 2. Dial the telephone number. The dialed number appears on the display. 3.Complete the call and replace the handset. l The line LED changes from green to red and then goes off. l The time and date reappears on the display. Related Programmingl FFl (System): SMDR Display Start ‘limer for CO Calls lFF5 (FF Keys): FF Key Assignments for Extensions ConsiderationslThe duration of a call appears on the display while the call is in progress (if enabled in programming). lIn CPC-A and CPC-B Versions prior to 3.1, the SMDR Display Start Tier can be set to start 16 or 30 seconds after the last digit of the telephone number is dialed. In CPC-AIL and CPC-B Version 3.01 or higher, the timer can be set to start at 5, 16, or 30 seconds. Conference Calls(All Versions) DescriptionConference Calls allow an extension user to add a party to an existing \conversation. Extension users can create the following types of Conference Calls: l One outside line and two extensionsl Two outside lines and one extensionl One outside line and three extensionsl Two outside lines and two extensions
Section 700 - OperationChapter 4. Key Telephone Features l Three extensions l Four extensions. Operation To establish a Conference Call: 1.Press HOLD or the line key of your current call to place it on hold. The extension number, outside line number, or name of the party on hold appears on the display. 2.Press any unlit line key or dial the number of the extension you wish to add to the call.l The line LED lights green. l The phone issues outside dial tone. l “CO TALK #XX” (where “XX” is the line number) appears on the display. 3.If you pressed an unlit line key in step 2, dial the number of the party you wish to add to the call. The number appears on the display. 4.Press the CONF key when your call is answered. If you are now conducting a three-way Conference Call involving two outside lines, “CONF #XX #YY” (where “XX” is the first line and “YY” is the,second line) appears. on the display. 5.Repeat steps l-4 to add a fourth party to a three-party Conference Call. To add an extension to an outside call: 1.Press the HOLD key during the outside call. 2.Dial the additional party. 3.After the extension answers, press CONE The three parties can now speak to one another. 4.Repeat steps l-3 to add another extension to a three-party Conference Call. UBSManual -Issued 8/l/954-39
Chapter 4. Key Telephone FeaturesSection 700 - Operation To establish an Unsupervised Conference Call: 1.Press HOLD or the line key of your current call to place it on hold. The outside line number or name of the party on hold appears on the display. 2.Press an unlit line key . l The line LED lights green. l The phone issues outside dial tone. l “CO TALK #XX” (where “XX” is the line number) appears on the display. 3.Dial the number of the party you wish to add to the call. The number appears on the display. 4.Press the CONF key when your call is answered. “CONF #XX #YY” (where “XX” is the first line and “YY” is the second line) appears on the display. 5.To drop out of the conference and establish the Unsupervised Conference Call, press HOLD. 6.To return to the call, press one of the conference line keys. lThe SCC-A card provides 3 four-party conference circuits. The SCC-B provides 8 four-party conference circuits lPress FLASH or hang up to exit a Conference Call. lThe Call Hold’ feature cannot be used during a four-party Conference Call. Related Programmingl FFl (System): Unsupervised Conference Timer l FF2 (Trunk): Unsupervised CO Conference l FF3 (Extension): Unsupervised Conference
Section 700 - OperationChapter 4. Key Telephone Features Delayed Ringing (CPC-AlI and CPC 2.0 and higher) DescriptionDelayed ringing causes a call that is unanswered at a primary extension to ring at a secondary extension. CO delayed ringing causes an incoming outside call to ring at a designated extension or extensions if it is not answered within a certain period of time. CO delayed ringing is also available for hunt group pilot numbers. Extension delayed ringing causes any type of call, outside or intercom, to ring at a designated extension or extensions if it is not answered within a certain period of time. The phones receiving the delayed call must have a DSS/BLFkey assigned to the extension originally intended to receive the call. ConsiderationslIn CPC-B Versions prior to 3.1, timing for CO and extension delayed ringing was controlled by the Call Forward - No Answer Timer. lIn CPC-AI1 and CPC-B Versions 3.1 and higher, the following timers have been implemented: -The Central Office Delayed Ring Timer controls delayed ringing for outside calls. - The Extension Delayed Ring Timer controls delayed ringing for extension calls. Dial “0” for Attendant(All Versions) DescriptionThe Attendant can be called from any extension by simply pressing “0.” If multiple attendants are assigned, a dial “0” call goes to the first Attendant fast. If the first attendant is busy, the call goes to the second Attendant. The call will continue to transfer to the next attendant in the attendant group if necessary.
Chapter 4. Key Telephone FeaturesSection 700 - Operation With CPC-A and CPC-B Version 1 .O, a maximum of two attendants can be assigned. Beginning with CPC-B Version 2.0, up to four attendants can be assigned. Operation 1.Pick up the handset or press ON/OFF.The phone issues intercom dial tone. 2. Press “0.”l “Talk-EXT 100” appears on the display if your extension is set for Voice Calling.l “Call-EXT XXX” (where “XXX” is the extension) appears on the display if your extension is set for Tone Calling. Related Programmingl FFl (System): Second Attendant Position l FFI (System): Third Attendant Position l FFl (System): Fourth Attendant Position l FFl (System): Attendant Transfer Extension lFF6 (Names and Messages): Extension Name Considerations lIf the Attendant‘s name has been stored it appears on the display instead of the extension.number.
Section 700 - OperationChapter 4. Key Telephone Features Dial Tone Disable (All Versions)Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation To disable the intercom dial tone: 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights. 2. Press ‘MO.” 3.Press the ON/OFF key. . The ON/OFF LED goes off. To reactivate dial tone:Repeat the preceding steps. -..mDBSManuai - ISSued 8/l/95___4-43