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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chapter 6. SLT FeaturesSection 700 - OperationConsiderations lYou cannot break in on three-party conference calls. lThe default for the override alert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. Call Forwarding (All Versions)Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. All versions of the DBS provide call forwarding; however, some call forwarding enhancements are not available with earlier versions. The following table shows the call forwarding features available with each release. Table 6-3.VRS Call Forwarding features 1 FeatureIAvailability~-~I ICall Forwarding--All Calls 1 Call Forwarding--No Answer Cal 1 Forwarding--Busy, Call Forwarding--Busy/No Answer 1 Call Forwarding--ExternalAll versions CPC-AI1 and CPC-B Version 2.0or higher All versions All versions CPC-A, CPC-AII prior to 7.0 and CPC-B prior to 7.0. Beginning with CPC-AII and CPC-B Ver- sion 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/No Answer) allow call forwarding outside -- eliminating the need forCall Forwarding--External. CPC-AI1 and CPC-B Version 3.1or higher) Permanent Cal 1 Forwarding/ Call Forwarding--All Calls. When this feature is activated, all incomingcalls to an extension are forwarded immediately. Call Forwarding--No Answer. When this feature is activated, anunanswered call rings until the Call Forward No Answer timer expires. When the timer expires, the unanswered call is forwarded. Call Forwarding--Busy. When this feature is activated, all incoming callsto a busy extension are forwarded to a designated extension. -- -- DBSManual--- Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 6. SLT Features Call Forwarding--Busy/No Answer. When this feature is activated, allincoming calls to an extension that is off-hook or does not answer are forwarded to a designated extension. Similarly, if the extension is busy, the calls are forwarded to the designated extension. Call Forwarding--External. (CPC-A, CPC-AZ1 Versiom prior to 7.0 undCPC-B Versions prior to 7.0.) When this feature is activated, all incoming intercom calls to an extension are forwarded to an outside number. The outside number must be entered as a system or personal speed dial number. Any system speed dial number or personal speed dial number can be used to store an outside number for call forwarding. Note: Beginning with CPC-AI1 and CPC-B Version 7.0, all call forwarding types (All Calls, Busy/No Answer, Busy, and No Answer) can be forwarded outside eliminating the need for Call Forwarding--External. The forwarding is not limited to internal calls but may include incoming outside calls. Permanent Call Forwarding. Permanent call forwarding is assignedthrough system programming. Permanent call forwarding is usually used to forward calls to a voice mail system. Extension users can invoke other forms of call forwarding (no answer, busy, all calls) tC, override the permanent call forwarding destination. Permanent call forwarding can be used with busy, no answer, or busy/no answer. Operation To activate Call Forwarding:1. Lift the handset. The phone issues intercom dial tone. 2. Dial “72.” 3.Dial the appropriate call forwarding code. r Call Forward Type1 CodQ1 1 All I 0 I 1 Busy/no answerI 1 I Busy Outside2 3No answer4 !Wk7WX.- - _-.-. - --._ DB_S Maoual- hued 81.119_5_.-. -.6-.7
Chapter 6. SLT FeaturesSection 700 - Operation ”Note: Beginning with CPC-AI1 and CPC-B Version 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--External. 4.If you are forwarding to an extension, enter the number of the extension you want to receive your calls. If you’re forwarding to an outside rnumber,(gal “*”plus the appropriate speed dial number. Note: To forward to an outside number, you must have already programmed the number into personal or system speed dialing. With CPC-A or CPC-B Versions prior to 2.0, you can only forward to an outside number that is programmed into personal speed dial number 99. Beginning with CPC-B 2.0, you can forward to any speed dial number (system or personal). 5. Replace the handset. To cancel Call Forwarding1. Lift the handset. 2. Dial “72.”3. Replace the handset. Related Programming lFFl (System): Call Forward--No Answer Timer lFFl (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B Version 3.1 or higher) .*FF3 (Extension): Permanent Call Forward Extension (CPC-AI1 and CPC- B Version 3.1 or higher) lFFlO (Speed Dialing): System Speed Dial Numbers lFFlO (Speed Dialing): Personal Speed Dial Numbers 6-8DBS. Manual - kued 80195.-. -I1BszzzQ-7m -_-.-.-
Section 700 - OperationChapter 6. SLT Features Considerations .With CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded to an extension that already ha5 call forwarding activated. In other words, phone “A” could only forward to phone “B” if phone “B” was not forwarded. Beginning with CPC-B Version 2.0, calls can be forwarded to extensions that have call forw*arding activated. For example, phone “A” can be forwarded to phone “B,” even if phone “B” is forwarded to voice mail. 0Calls can be forwarded to extensions that have call forwarding activated. For example, phone “A” can be forwarded to phone “B.” even if phone “B” is forwarded to voice mail. *With CYPC-AI1 and CPC-B 4.07 and later, extensions receiving forwarded trunk calls display “CFWD NNN XXXXXX,” where “NNN” = the extension that forwarded the cdl and “XXXXXX” = the trunk name or number. lin CPC-A and UC-B Versions prior to 5.0. DND and Absence Messages cancel Call Forwarding. Beginning with CPC-B Version 5.0, calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls. httercom calls receive busy tone: trunk calls are routed to the extension defined in permanent call forwarding. The following types of inconling trunk calls follow permanent call forward settings: - Direct trunk calls (including DIDiDNIS) - Transferred trunk calls. lVoice calls do not forward when Call Forwarding--No Answer is used. lExtensions for which Call Forwarding-External has been set cannot: .Be in the middle of an outside call when the feature is activated. -Wave a toll restriction setting that prohibits outside calls. lCalls can be forwarded to a third-party voice mail with the “Call Forward ID Code” described on page 2- 13, lBeginning with CPC-AJI and CPC-B Version 7.0, all call types can be forwarded outside using speed dials. However, if Least Cost Routing is activated, dial “9” trunks cannot be used. Select another trunk group instead (8 l-86). DBS-70-700DBS Manual - Issued 9/l/956-9
Chapter 6. SLT FeaturesSection 700 - Operation Call Hold (Ali Versions) Des&p tion Call Hold provides either exclusive or system hold, depending on system programming, With Exclusive Hold, only the extension that held the call can retrieve it. With System Hold, another extension can retrieve the call. Operation To place a call on Hold: Flash the switchhook. To release the call: Flash the stitchhook again. Related Programming lFFl (System): Recall Tier for Extension-Held CO Calls lFFl (System): Recall Timer for Extension-Held Intercom Calls lFFl (System): SLT Onhook Flash Timer lFF3 (Extensions): Single Line Telephone Hookflash (Broker’s Hold/ Conference)l FFl (System): Single Line Telephone Flash Control Considerationsl A held call recalls if it is not retrieved before the Hold Recall Timerexpires. lIf there is no response to the Hold RecalI, the call transfers to the Attendant Phone; however, no tone sounds at an Attendant Phone if Night Mode is activated..l if you flash the switchhook during a conference call, the flash is ignored. l If your system is set to onhook transfer, and you have placed an outside call on hold and then made an intercom call, make sure the other extension 6-10MS Manual - Issued 8/l 195OBS-70-700
Section 700 - OperationChapter 6. SLT Features hangs up before you do. If you hang up before the other extension, the ltcltl outside line will be transferred to that extension. lThe DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 2-34) for more information. Call Park (All Versions) Description Use the Call Park function to transfer an outside call when you cannot locate the intended recipient of the call. Park the call and then page the person to whom you want to transfer the call. That person can answer the call from any extension by dialing the number of the extension that parked the call. Operation To park a call: 1. Flash the switchhook. 2. Dial “75.” To retrieve a parked call: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial “76.” 3.Dial the number of the extension that parked the call. To retrieve a call parked by the attendant (after receiving the Park Number from the Attendant): 1,Pick up the handset. The phone issues intercom dial toned. 2. Dial ‘76.”DBS-70-700DBS Manual - Issued’8/1/956-11
Chapter 6. SLT FeaturesSection 700 - Operation 3.Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then “CO TALK ##XX” (where “XX” is the trunk number of the call) appears. Related Programmingl FFl (System): Park Recall Timer Considerationsl The parked calI recalls if it is not retrieved before the Recall Timer expires.If this happens, the user that parked the call can retrieve it by picking up the handset. If no one retrieves the call after the Park Recall Timer expires, the call reverts to the attendant. lYou cannot park more than one outside line at a time. lThe Park Recall Timer is similar to the Recall Timer, except that when the Park Recall Timer is set for “0” calls are automatically recalled in three minutes. Call Pickup (All Versions) SLTs can use both direct and group call pickup. Direct Call Pickup Des&p tionA call to an extension can be answered from any other extension with the Direct Call Pickup feature. Operation1. Lift the handset. 2. Dial ‘79,” 3.Enter the number of the ringing extension. 6-12DBS Manual - Issued 8/i/95DBS-70-700
Section 700 - ODerationChaDter 6. SLT Features Related Programming lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-All and CPC-B Version 3.1 or higher) ConsiderationslIf more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature will answer the call that arrives first. Once the call has been picked up, other extensions that attempt to pick up the call receive busy tone. lYou can answer incoming calls, intercom calls (both tone and voice), cal I waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature. You cannot answer camp-on callback rings with this feature. Group Call Pickup DescriptionUsing the Group Call Pickup feature, you can answer calls to other extensions within your Paging Group (01-07) without entering the number of the ringing extension. Operation1. Lift the handset. 2. Dial “70.” Related Programmingl FFl (System): Extension Class of Service Setting (CPC-Al1 and CPC-B Version 3.1 or higher)lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) l FF3 (Extension): Extension Page Group DBS-70-700DBS Manual - Issued 8/l/956-13
Chapter 6. SLT FeaturesSection 700 - Operation Considerations . .If more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest port number first. If the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first. You can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. Group Call Pickup cannot be used to pick up a ringing phone in Paging Group 00. For example, if an extension is a member of Paging Groups 00 and 06, the extension can use Group Call Pickup to answer ringing calls in Group 06, but not in Group 00. Call Transfer (All Versions)The DBS provides two call transfer methods: blind transfer and screened transfer.With CPC-A and CPC-B Versions prior to 2.0, SLTs can only transfer trunk calls. Beginning with CPC-B Version 2.0, SLTs can transfer trunk and intercom calls. Blind Transfer DescriptionBlind transfer allo.ws the transfer of a call directly to an extension, without waiting for the called extension to answer. Operation ; 1.Flash the switchhook to place the call on hold. 2.Dial the number of the extension to which the call is to be transferred. 3.Replace the handset before the other party answers. lYou can also replace the handset after the third party answers. 6-14DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 6. SLT Featuresl The third party need only pick up the handset to speak to the outside line. Related Programmingl FFl (System): Onhook (Automatic) Transfer l FFl (System): Recall Tier for Extension-Transferred CO Calls lFFl (System): Recall Timer for Extension-Transferred Intercom Cal Is ConsiderationslIn order for users to transfer calls by flashing the switchhook, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled. lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. lYou can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For exampIe, if extension “A” is covered to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B.”. lWhen you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, the transfer will recall your extension after the Transfer Recall Timer expires. Screened Transfer DescriptionUsing the Screened Transfer feature, you can contact a third party via an extengon before transferring a call to that party. Operation To us8 Screened Transfer when your system is set for Onhook Transfer: 1.Flash the switchhook to place the call on hold. DBS-70-700DBS Manual - Issued 8/1!956-15