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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chapter 4. Key Telephone FeaturesSection 700 - Operation Handsfree Operation (All Versions) Des&p tionHandsfree operation is available with all speakerphones (but not the DSLT).This type of operation allows you to use all available DBS features without lifting the handset. Operation To initiate handsfree operation, press the ON/OFF key. This takes the phone offhook and provides access to the full range of calling features. Considerations lStay within three feet of the microphone. lThe MUTE feature controls the handsfree microphone but not the handset. lThe MUTE feature can be selected from the Menu screen on large display phones. With other DBS key phones, the MUTE function is assigned to a fixed key. Headset Operation (All Versions)Description Headset operation allows you to handle calls with a headset instead of with the handset or speakerphone. Operation 1.Pick up the handset or press ON/OFF. 2. Dial #51.If headset mode is already on, these steps turn it off; if headset mode is off, these steps turn it on. -*-cc- .- --._-----.__m&j&-$8/1/95. .-. .-- --A..---w- ----.-- --------~
Section 700 - Operation Hot Dial PadChapter 4. Key Telephone Features DescriptionThe dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going offhook.Extensions with the Hot Dial Pad enabled can initiate calls by pressing any of the numeric keys (O-9). The “*” and “##” keys are not hot. The Dial Pad can be hot under these conditions: l When the extension is idle lWhen the extension is holding a call lWhen the extension is receiving a page. The Dial Pad cannot be hot under these conditions: lWhen a call is ringing at the extension (intercom or CO) lWhen the extension is on a call. Related Programmingl FF3 (Extension Programming): Hot Dial Pad ConsiderationsPaging: The Hot Dial Pad cannot be used to initiate a page. Intercom Calling (All Versions) Des&p tions The DBS provides two methods of intercom calling: voice calling and tone calling. Voice Calling. With voice calling, intercom calls are connected immediately, without a ringing tone.
Chapter 4. Key Telephone FeaturesSection 700 - Operation Tone Calling. With tone calls, a ringing tone is sent to the called extension.System programming determines whether the DBS uses voice or tone calling as a default. If voice calling is the default, dialing “1” after the extension number changes the call to a tone call. If tone calling is the default, dialing “1” results in a voice call. Operatioi, To make a Voice Call: !.Pick up the handset. The phone issues intercom dial tone.Note: If you are calling from an extension programmed for Prime Line Preference, press the FF key programmed for intercom operation. 2.Dial the extension number (10-69) or ( 100-699). 3.If the system default is tone calling, dial “I .‘*l -‘Talk-EXT XXX” (where “XXX” is the extension) appears on the display. If the extension name has been stored, that name appears on the display after “Talk” instead of “-EXT XX.” .l The EXT LED lights. 4.Complete the call and repiace the handset. The EXT LED goes off. To transfer a call using Voice Calling: 1.Press the HOLD key. l The EXT LED flashes. l “Hold-EXT XXX” (where “XXX” is the extension) appears on the display. 2.Dial the number of the extension to which the call will be transferred. 3.If the system default is tone calling, dial “1.” “Talk-EXT XXX” (where “XXX” is the extension) appears on the display.
Section 700 - OperationChapter 4. Key Telephone Features 4. Replace the handset. To make an Tone Call:1. Rick up the handset. The phone issues intercom dial tone. Note: Lf you are calling from an extension programmed for prime line preference, press the FF key programmed for intercom operation. 2.Dial the extension number. 3.If the system default is voice calling, dial “1.”l “Call-EXT XXX” (where “XXX” is the extension) appears on the display. If the extension name has been stored, that name appears, rather than the extension number. l The called extension rings and the EXT LED flashes. l When the call is answered, Talk-EXT XXX” (where “XXX’ is the extension) appears on the display. If the extension name has been stored, that name appears on the display after “Talk” instead of “-EXT . xxx.” 4.Complete the call and replace the handset. The EXT LED goes off. To transfer a call using Tone Calling:1. Rress.the HOLD key. l The EXT LED flashes. l “Hold-EXT XXX” (where “XXX” is the extension) appears on the display. 2.Dial the number of the extension to which the call will be transferred. 3.If the system default is voice calling, dial “1.” “Call-EXT XXX” (where “XXX” is the extension) appears on the display.4. Replace the handset. Issuea WllY3s4-57
Chapter 4. Key Telephone FeaturesSection 700 - Operation Related Programming l FFl (System): Extension Intercom Calling lFFl (System): Alert Tone for Voice Calls lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 4.0 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) Considerations lWhen an extension’s calling mode is set to voice calling, a “splash” tone can be sent to alert the extension to the voice call. System programming determines if the splash tone is provided. lIf an extension is offhookY it will receive tone calls. lCalls to OPX and analog SLT extensions are always tone calls, regardless of system programming. lThe voice calling feature is not available for incoming DISA calls. lVoice calls do not forward if Cover No Answer is turned on. Last Number Redial (All Versions)Description The last outside number dialed may be redialed automatically by pressing the REDIAL key. Operation 1.Press an unlit line key. l The phone issues outside dial tone. l The line LED lights green. l “CO TALK #XX” (where “XX” is the line number) appears on the display.
Section 700 - OperationChapter 4. Key Telephone Features 2.Press the REDIAL key. The last number dialed appears on the display. 3.Complete the call and replace the handset. The line key LED changes from green to red and then goes off. Considerations lIf the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. You can then redial the last number dialed. lThe Last Number Redial feature can redial a nurnber up to sixteen digits long. lA maximum of five chained Speed Dialing codes can be redialed. See “One-Touch Keys” on page 4-73 for more information. Line Appearances - (All Versions) The DBS provides up to four types of line appearances, depending on the CPC version used.The following table summarizes how each type of line appearance is used: Table 4-7.MC0 and ML key definitions Key DSS/B LF Appear- awesDefinition DSS/BLF keys provide one-touch dialing, direct station selection . (DSS), and busy lamp fields (BLF) for extensions. Direct Line (DL) Appearances Mu1 ti-CO (MCO)Appearances Multi-Line (ML) AppearancesDL keys are used to originate and receive calls over specific trunk numbers. MC0 keys are used to originate and receive CO calls. ML keys are used to originate and receive CO line calls and intercom calls.
Chapter 4. Key Telephone FeaturesSection 700 - Operation DSSBLF Appearances(CPC-AIL and CPC-B Version 2.0 or higher) Description When a DSS/BLF key is programmed, it automatically provides direct station selection and busy lamp field for the assigned extension number. If desired, the DSS,BLF key can also provide ring monitor. For example, you can set extension A as a DSS/BLF key on extension B. When extension A rings, the LED of the DSS/BLF key on,extension B flashes. If extension B answers the call by pressing the DSS/BLF key, the LED on extension A goes off and the call remains only on the DSS/BLF key of extension B. Ringing can be set on either one or both extensions. If the extensions are not set for ringing, the LED of the DSS/BLF key will flash red. If the extensions are set for ringing, the LED will flash green. When extension A is in use, the LED of the DSS/BLF key on extension B willlight red. If one extension has the Absence Message, Call Forwarding, or Do-Not-Disturb feature activated, the DSVBLF key will light green. - Operation To assign a DSS/BLF key: 1.Press the PROG key. 2.Press the FF key you want to assign the DSS/BLF appearance to. 3.Dial the extension number. 4.Press the HOLD key. To make an intercom call using the DSS/BLF key:Press the idle DSS/BLF key. To pick up a call on a DSSlBLF key:Press the flashing DSS/BLF key. -4-60 DBS Manual - Issued 8/l/95 -~.---DBS-70-700
Section 700 - OperationChapter 4. Key Telephone Features Related Programmingl FFl (System): Extension (BLF) Delayed Ring lFF4 (Ringing and Hunt Groups): Extension Ring Table lFF5 (FF Keys): FF Key Assignments for Extensions ConsiderationslRinging assignments for DSS/BLF keys are assigned through system programming. lIf several calls arrive at an Extension Line key, the calls are queued and ring on a first-in, first-out basis. Direct Line (DL) Appearances(CPC-AII and CPC-B Version 2.0 or higher) DescriptionDirect Line keys for making and receiving outside line calls can be assigned to any one of sixty-four CO lines. Direct Line keys have priority over Multi-Line keys for outgoing and incoming outside line calls. The LED for a Direct Line key will flash green on an incoming call if the CO line is set to ring. It will flash red if the CO line is not set to ring. If another extension answers the call, the LED on the telephone will steadily light red. Operation OperationAction To originate a trunk call . . .Press an idle DL key. The key blinks (green) as the call is made.To place a call on Exclusive Trunk Hold (page 4-36)Press the DL key. . . . To place a call on System Trunk Hold (page 4-17) . . .Press the HOLD key. To transfer a call . . . Press HOLD, dial the destinationextension, and then press PROG. DtjS Manual - Issued 8111954-61
Chapter 4. Key Telephone FeaturesSection 700 - OperationRelated Programming l FFl (System): Alert Tone for Busy Override and OHVA l FF3 (Extension): Busy Override Send l FF3 (Extension): Busy Override Receive l FF5 (Keys): FF Key Assignment (all) Considerations lBeginning with CPC-B Version 5.0, users can barge into a busy Direct Line (DL) and create a three-party conference. To barge into a busy Direct Line, the user presses the DL key. (The DL key will be lit red.) l“Barge-in for Direct Lines” is controlled by the program settings for Busy Override. For instance, if an extension with a DL key does not want the DL broken into, that extension must have “Busy Override Receive” turned off. lBoth extensions must belong to the same paging group (l-7). Paging group 0 does not al low override.lBarge-in for Direct Lines cannot override a DL under the following conditions: - When the DL is in a conference call - When the DL is holding a call. -When the phone that will be barged into is holding a trunk that does not appear on an FF key. For example, if extension 200 wants to barge into a DL that appears on extension 201, extension 200 cannot barge into the DL if 201 is holding a trunk that does not appear on an FF key. Multi-CO (MCO) Appearances (All Versions)Description You can make and receive CO line calls using a Multi-CO (MCO) key. Each extension can have up to 24 MC0 keys. The Attendant can have up to 24 MC0 keys. 4-62 DBS Manual - Issued 8/l/95-___--DBS-70-700
Section 700 - OperationChapter 4. Key Telephone FeaturesAn MC0 key can be assigned to any of the pooled trunk groups. See “Pooled Trunk Access” on page 4-80 for more information. See “ML/MC0 Separation” (page 4-64) for information on assigning both ML and MC0 keys to the same system (CPC-AII and CPC-B Version 4 or higher). OperationOperation ActionTo originate a trunk call Press an idle MC0 key.The key blinks (green) as the call is made. To place a call on Exclusive Trunk Hold (page 4-36)Press the MC0 key. To place a call on System Trunk Hold (page 4-17) To transfer a call Press the HOLD key.Press HOLD, dial the destination exten- sion, then press PROG. Related Programming lFFl (System): Least Cost Routing (LCR) Access lFF2 (Trunks): Pooled Trunk Access for Group “9” lFF2 (Trunks): Pooled Trunk Access for Groups “8 l-86” lFF3 (Extension): Forced Least Cost Routing l FF5 (Keys): FF Key Assignments (all) lFFS (LCR) LCR Settings (all) Considerations lWhen all trunks in a group are busy, the corresponding MC0 key lights red. lIf LCR is enabled, MC0 keys can be assigned for trunk group 89. However, the FF keys will not light. lPress the MC0 key that flashes red to answer an outside call. lThere are seven groups of outside lines: 9 and 81-86. DBS Manual - Issued 8/l/954-63