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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chaoter 4. Key TeleDhone FeaturesSection 700 - ODeration 3. Hang up. Related Programming lFFl (System): Call Forward No Answer Timer (CPC-AI1 and CPC-B Version 3.1 or higher) lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B Version 3.1 or higher) lFF3 (Extension): Permanent Call Forward Extension (CPC-AI1 and CPC- B Version 3.1 or higher)l FFlO (Speed Dial): System Speed Dial Numbers lFFlO (Speed Dial): Personal Speed Dial Numbers Considerations lWith CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded to an extension that already has call forwarding activated. In other words, phone “A” can only forward to phone “B” if phone “B” is not forwarded. Beginning with CPC-B Version 2.0, calls can be forwarded to extensions that have call forwarding activated. For example, phone “A” can be forwarded to phone “B,” even if phone “B” is forwarded to voice mail. lIn CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages cancel Call Forwarding. Beginning with Version 5.0, calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls: Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls.
Section 700 - OperationChapter 4. Key Telephone Features lVoice calls do not forward when Call Forwarding--No Answer is used. . If several calls arrive at once at an extension set for Call Forwarding-No Answer, all of the calls will be queued. (The timing for each call begins with the ringing tone.) lExtensions for which Call Forwarding-External has been set cannot: -Be in the middle of an outside call when the feature is activated. - Have a toll restriction setting that prohibits outside calls. lCalls can be forwarded to a third-party voice mail using the ‘Call Forward ID Code” described on page 2- 13.lBeginning with CPC-AI1 and CPC-B Version 7.0, all tail forwarding types (All Calls, Busy/No Answer, Busy, and No Answer) can be forwarded outside using speed dials. However, if Least Cost Routing is activated, dial “9” trunks cannot be used. Select another trunk group instead (81-86). See “Speed Dialing” on page 4-87 for more information on programming speed dial numbers. lif Forced Least Cost Routing is activated, trunk groups 8 l-86 are not available.lCalls cannot be forwarded to an extension in DND. .-4-15
Chapter 4. Key Telephone FeaturesSection 700 - Operation Call Hold (All Versions)The DBS provides both Exclusive and System Hold. Exclusive HoldDescription With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold CO calls and intercom calls. Operation To place a call on Exclusive Hold:Press the line key being used for the call. The line LED flashes green. and the phone issues intercom dial tone. “Hold TRK #XX” (where “XX” is the outside line number) appears on the display. To retrieve a call from Exclusive Hold:Press the line key on which the call is held. The line LED stops flashing and remains green. “CO TALK TRK #XX” (where “XX” is the outside line number) appears on the display if the call held on the line was released. Related Programming lFFl (System): Recall Timer for Attendant-Held CO Calls lFFl (System): Recall Timer for Attendant-Held Intercom Calls lFFl (System): Recall Tier for Extension-Held CO Calls . FFl (System): Recall Timer for Extension-Held Intercom Calls lFFl (System): Trunk Line Automatic Hold (Key Bank Hold)
Section 700 - OperationChapter 4. Key Telephone Features lFFl (System): Non-Appearing Central Office Line Hold Considerations lWhen using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key. Release the held call by pressing HOLD again. (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold.) lA held call will recall if it is not retrieved before the Hold Recall Timer expires. “Hold Recall #XX” (where “XX” is the outside line number) appears on the display if a call has been held beyond the time limit. lIf you press the HOLD key during a conference with two outside lines, both outside lines will be placed on hold. lIf your system is set for onhook transfer and you have placed an outside call on hold, and you then make an Intercom Call, make sure the other extension hangs up before you do. If you hang up before the other extension, the held outside line will be transferred to that extension. (Pressing FLASH releases the extension.) l The DBS can provide music-on-hold to callers placed on hold. See “Music-On-Hold” (page 2-34) for more information. System Hold DescriptionUsing System Hold, you can place either an outside call or an Intercom Call on hold. A call placed on System Hold can be retrieved from any extension. Operation To place a call on System Hold:Press the HOLD key. lThe line LED being used for the call flashes green. lThe phone issues intercom dial tone. .-.------ __--~.-_-- -.._-._4-l/
Chapter 4. Key Telephone FeaturesSection 700 - Operation l“Hold TRK #XX” (where “XX” is the outside line number) appears on the display. To release a call placed on System Hold from the extension that placed it there:Press the line key that is flashing green. lThe line LED stops flashing and remains lit. l“CO TALK #XX” (where “XX” is the outside line number) appears on the display. To release a call placed on System Trunk Hold from a different extension:Press the line key that is flashing red. lThe line LED turns green and stops flashing. l“CO TALK TRK #XX” (where “XX” is the outside line number) appears on the display. Related Programmingl FFl (System): Recall Timer for Attendant-Held CO Calls lFFI (System): Recall Timer for Attendant-Held Intercom Calls l FFl (System): Recall Timer for Extension-Held CO Calls l FFl (System): Recall Timer for Extension-Held Intercom Calls l FFl (System): Trunk Line Automatic Hold l FFl (System): Non-Appearing Central Office Line Hold ConsiderationslWhen using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold and then press a vacant line key. Release the held call by pressing HOLD again. (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold.)
Section 700 - OperationChapter 4. Key Telephone Features If the Automatic Outside Line Hold feature is programmed for your system, pressing any other line key will place your original call on System Hold.A held call will recall if it is not retrieved before the Hold Recall Timer expires. “Hold Recall #XX” (where “XX” is the outside line number) appears on the display if a call has been held beyond the time limit. If you press the HOLD key during a conference with two outside lines. both outside lines will be placed on hold.If your system is set to onhook transfer and you have placed an outside callon hold, and you then make an Intercom Call, make sure the other extension presses the FLASH key or hangs up before you do. Lf you hang up before the other extension, the held outside line will be trarlsfcued to that extension.If there is no response to the Hold Recall, the tone is issued at the Attendant Phone (extension 100 or 10). However, no tone is issued at the Attendant Phone if Night Mode is activated or if the call is on a Private Line.An error tone is issued if you attempt to place more than one intercom call on hold at the same time. The DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 2-34) for more information. rvitiual- Issued 8/l/93-.-4-19
Chapter 4. Key Telephone FeaturesSection 700 - Operation Call Park (All Versions)Description You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Simply park the call, and then page the person you want to transfer to. That person can answer the call from any extension by dialing the Call Park Retrieve Code (76) followed by the number of the extension that parked the call. Upera tion To park a call: 1.Press the HOLD key.2. Dial “75.” “Park Hold” appears on the display. 3.If needed, make a page such as “Mr. Jones, please pickup a call parked at 76XxX” where XXX is the extension number where the call is parked. To retrieve a parked call: 1.Pick up the handset. The phone issues intercom dial tone. 2. Dial “76.” 3.Dial the number of the extension that parked the call. “CO TALK TRK #XX” (where “XX” is the line number) appears on the display. To retrieve a call parked by the attendant (after receiving the park number from the attendant): 1.Pick up the handset. The phone issues intercom dial toned. 2. Dial “76.”
Section 700 - OperationChapter 4. Key Telephone Features 3.Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then “CO TALK #XX” (where “XX” is the trunk number of the call) appears. Related Programmingl FFl (System): Attendant Park Hold Recall Timer lFFl (System): Extension Park Hold Recall Timer Considerations lAn alarm tone is issued if a parked call is not released before the Recall Timer expires (determined by system programming). If this happens, the user that parked the call can retrieve it by simply picking up the handset. If no one retrieves the call after the Recall Timer expires, a second alarm will sound at an attendant phone(s). lYou cannot park more than one outside line at a time. lThe Attendant Phone cannot use this feature. The Attendant must use the Attendant Call Park feature. lThe Call Park Recall Timer is similar to the Recall Timer, except that whenthe Call Park Recall Timer is set for “0” a call is recalled automatically in three minutes. lYou can store “75” on an FF key and use it as a Call Park key. After placing an outside call on hold, press the Call Park key to park the call. The Call Park LED will light while the call is parked and then go off when the call is released. Call Pickup (All Versions)The DBS provides both directed and group call pickup. Direct Call Pickup Des&p tionA call to any extension can be answered from another extension using the Direct Call Pickup feature. The Direct Call Pickup feature can be programmed into a One-Touch key.
Chapter 4. Key Telephone FeaturesSection 700 - Operation Operation 1.Pick up the handset.The phone issues intercom dial tone. 2. Dial “79.” 3.Enter the number of the ringing extension. lThe extension number or the outside line number of the caller appears on the display.l The EXT LED lights on the MC0 or ML key. 4.Complete the call and replace the handset. The EXT LED goes off. Related Programming lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) Considerations lIf more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature answers the call that arrives first. Once the call has been picked up, other extensions that attempt to pick up the call receive. busy tone. lYou can answer incoming calls, intercom calls (both tone and voice), callwaiting, paging, transferred calls, or recalls using the Direct call Pickup feature. You cannot answer alarm incoming calls or callbacks with this feature.
Section 700 - OperationChapter 4. Key Telephone Features Group Call Pickup Des&p tionUsing the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension. Group Call Pickup can also be programmed into an FF key. Operation1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “70.” l The extension number or the outside line number of the caller appears on the display.l The EXT LED lights. 3.Complete the call and replace the handset. The EXT LED goes off. R&la ted Programming . . Considerations . .FFI (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher)FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) FF3 (Extension): Extension Page-Group FF5 (FF Keys): FF Key Assignments for Extensions If more than one call is aniving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest port number first. If the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first.