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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chapter 4. Key Telephone FeaturesSection 700 - Operation Multi-him (ML) Appearances (CPC-AI1 and CPC-B Version 2.0 or higher) DescriptionYou can make and receive both CO line calls and Intercom Calls using a Multi-Line (ML) key. Each extension can have up to 24Multi-Line keys. The Attendant can have up to 24 Multi-Line keys. See “ML/MC0 Separation” (page 4-65) for information on assigning both ML and MC0 keys to the same system (CPC-AI1 and CPC-B Version 4 or higher). OperationOperation To originate a trunk callAction Press an idle ML key. The key blinks (green) as the call is made.To place a call on Exclusive Hold (page 4-36)Press the ML key. To place a call on System Hold (page 4-17) To transfer a callPress the HOLD key. Press HOLD, dial the destination exten- sion, then press PROG. Related Programmingl FFl (System): Least Cost Routing (LCR) Access lFF2 (Trunks): Pooled Trunk Access for Group “9” lFF2 (Trunks): Pooled Trunk Access for Group “8 l-86” lFF3 (Extension): Forced Least Cost Routing l FF5 (Keys): FF Key Assignment (all) l FF8 (LCR) LCR Settings (all) ConsiderationslA Multi-Line key will ring for incoming CO calls, Intercom Calls, recall calls, and call-forward calls. AXAnR.c hlanllni _ Icc~~P~( R/I Ior;nnc-7n-7nn
Section 700 - OperationChapter 4. Key Telephone Features lWhen a CO call or an Intercom Call arrives, a search begins for a Multi-Line key not in use. The lower numbered FF keys will be searched first. When a free Multi-Line key is found, the LED flashes green and the extension rings. lLf another phone answers an incoming trunk call, the ML LED on your extension goes off and the ringing stops, indicating that the Multi-Line key on your te!ephone is no longer in use. lWhen dialing an extension number, the system automatically selects the free Multi-Line key w-i th the lowest number. lIf the CO line or held extension does not respond before the Recall Timer expires, the extension rings and the Multi-Line key flashes green. lIf LCR is enabled, ML keys can be assigned for trunk group 89. However, the FF keys will not light. ML/MC0 Separation (CPC-AIL and CPC-‘B Version 4.0 or higher) DescriptionBeginning with CPC-B Version 4, each extension can have either MC0 or ML keys. Ln previous software versions, MC0 or ML keys were only available on a system-wide basis, and the type of key that was available differed according to the software release. Table 4-7 contains definitions of MC0 and ML keys. Table 4-8 shows MCO/ML availability with previous releases. Table 4-8. MCOIML availability ICPC Version1 TY pe of Key 1 1 CPC-A1 MC0 only 1CPC-B 1.0 CPC-B 2.0 - 3.1 MC0 only ML only CPC-AI1 and CPC-BMC0 or ML 4.0 and above Related Programmingl FF3 (Extension): ML/MC0 Separation lFF5 (Keys): FF Key Assignments (all) issued $11 I954-65 -
Chapter 4. Key Telephone FeaturesSection 700 - Operation ConsiderationslThe initial setting for all extensions (except the fist attendant phone) is MCO.lThe initial setting for the first attendant phone (port 1) is ML. Meet-Me Answer (All Versions) Des&p tionYou can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1.When you hear the Paging call pick up the handset from any idle extension or if you are talking with another party, place the call on hold. The phone issues intercom dial tone.2. Press “77.” lPaging ceases and you are connected to the party trying to reach you. l The EXT LED lights. Related Programmingl FFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 4.0 or higher)lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) ConsiderationslIf you are at a speakerphone, you can press the ON/OFF key instead of picking up the handset to answer the Paging Call. After dialing “77” you can then speak to the party trying to reach you using the phone’s built-in speaker and microphone.
Section 700 - OperationChapter 4. Key Telephone Features Message Waiting/Callback Request(All Versions) Description If you try to call an extension that is busy or does not answer, you can leave a message requesting a return call. Operation To leave a Callback Request: 1.Press the ON/OFF key. 2.Dial the extension number.“Call-EXT XXX,” “Busy-EXT XXX” or “Talk-EXT XXX” (where “XXX” is the extension) appears on the display. 3.Dial “2” at the busy tone or while the telephone is still ringing. “Accept Message” appears on the display. 4.Press the ON/OFF key.The Message Waiting lamp flashes at the called extension. To answer a Callback Request: 1. 2. 3. Pick up the handset.The phone issues intercom dial tone. Press the AUTO key. Press the REDIAL key. l Your telephone automatically dials the extension that left the Callback Request. lIf extension 135 left the Callback Request and If your extension is set for Tone Calling, “Call-EXT XXX” (where “XXX” is the number of the extension that left the Callback Request) appears on the display. DBS-70-700 - ~- - DBS Manual - Issued 8/l/954-67
Chapter 4. Key Telephone FeaturesSection 700 - Operation lIf extension 135 left the Callback Request and Lf you extension is set for Voice Calling, “Talk-EXT XXX” (where “XXX” is the number of the extension that left the Callback Request) appears on the display. l When your call is answered, the EXT LED lights and the Message Waiting lamp goes off. To view the most recent Callback RequestCallback Requests are normally viewed in the order received. To view the most recent callbacks first: 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Press the CONF key twice. The most recent Callback Request appears on the display. 3.Press the ON/OFF key. The ON/OFF LED goes off. 4.Repeat steps 2 and 3 to view other Callback Requests. To cancel a Callback Request: 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Press the AUTO key. 3.Press the FLASH key. “Call Back Cancel” appears on the display. 4.Press the ON/OFF key.The ON/OFF LED goes off. 4-68DBS Mamal- issued 8/l/95DBS-70-700
Section 700 - OperationChapter 4. Key Telephone Features Related Programming lFFl (System) Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.01 or higher) lFF3 (Extension) Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.01 or higher) Considerations lWhen your extension has received several Callback Requests, the number of requests appears on the left side of the display. lUp to four Callback Requests can be sent to any one extension. The order of the messages can then be changed by the party receiving the requests lIf you call the same extension a second time and the party answers, a Callback Request sent earlier will be cancelled. lIf a Callback Request is sent to an extension for which Call Forwarding is set, the Callback Request will be automatically forwarded to the designated extension. l You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated. . Non-Appearing Outside Lines (All Versions) DescriptionNon-appearing outside lines are trunks that are not assigned to a dedicated FF key or to a trunk group key on your extension. The DBS allows you to use non-appearing outside lines. Operation Answering a Non-Appearing Outside Line CallTo answer a non-appearing outside line call at your extension, lift the receiver or press ON/OFF.
Chapter 4. Key Telephone FeaturesSection 700 - Operation Selecting a Non-Appearing Outside Line 1.Pick up the receiver or press ON/OFF.2. Dial 88. 3.Dial the outside line number (01-64). 4.Dial the telephone number. Holding a Non-Appearing Outside LineInstead of an FF key, the EXT indicator flashes when you hold a non- appearing outside line. Offhook Signaling (All Versions) Description Offhook signaling sends a tone to a busy extension to indicate that another CO call has arrived. OperationWhen you receive an offhook signal during a call, do the following: 1.Put the first call on hold. 2.Press the flashing FF key for the CO line of the incoming call. For details about handling multiple calls, see “Call Hold” on page 4- 16. Related Programmingl FF3 (Extensions): Offhook Signal lFF3 (Extensions): Offhook Signal Volume lFF3 (Extensions): Offhook Signal Pattern 4-70DBS Manual - Issued 8/l/9543Bsa-700
’ ? ,Section 700 - OperationChapter 4. Key Telephone Features-- ConsiderationslThe system does not send the offhook signal under the following conditions: - During a conference call - While the called extension is on hold -During a call on a CO line for which there is no line key on the called extension. Offhook Voice Announce (OHVA) (All Versions) DescriptionYou can interrupt a busy extension when making an Intercom Call. and then use the Off-Hook Voice Announce (OHVA) feature make an announcement that only the called party can hear. You can also transfer a held call to a busy extension after making the announcement using this feature. Operation To make an OHVA:1. Pick up the handset. 2.Dial the desired extension number. If the extension is busy, your phone issues busy tone.3. Press “5.” “CONF XXX YYY” (where “XXX” is the calling extension and “YYY” is the receiving extension) appears on the display if you call a busy extension.“CONF XX YYY” (where “XX” is the line number and “YYY” is the extension) appears on the display if you call an extension that is speaking with an outside line.The EXT LED flashes. “Voice Announce” appears on the called extension’s display. DBS-70-700DBS Manual - Issue~~5
Chapter 4. Key Telephone FeaturesSection 700 - Operationl The Talk Back key flashes red. 4. Make your announcement. To answer an OHVA: 1.Press the Talk Back key (“3 must be programmed in an FF key). The Talk Back key flashes red. 2.To return to the previous call, press the Talk Back key again. To transfer a call using OHVA 1.Press the HOLD key to place the call to be transferred on hold. 2.Dial the number of the extension to which the call will be transferred. If the extension is already engaged in a call. your phone issues busy tone. 3.Press “5” and announce the call to be transferred. If the transferred call is not accepted by the called extension, press the FLASH key to cancel the transfer. If the transferred call is accepted, and Onhook Transfer is enabled for your extension, hang up. If OnHook Transfer is not enabled, press PROG and then hang up. Note: Attendant console phones transfer by pressing the RELEASE key. To answer a call after It has been announced using OHVA:1. Replace the handset. Your extension rings. 2.Pick up the handset. Related ProgramminglFFI (System): Extension Class of Service Setting (CPC-AI1 and CPC-B 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B 3.1 or higher) l FF3 (Extension): Call Waiting/OHVA 4-72DBS Manual - Issued 8/l/95DBS-70-700 .
Section 700 - OperationChapter 4. Key Telephone Features Considerations lThe held call is transferred as soon as the extension sending the OHVA hangs up. lIf the transferred call is not answered immediately, it will queue for a set time limit, then return to the extension sending the OHVA. (The recall time can be set in the Transfer-Recall Timer.) lWhen receiving an OHVA, an extension’s Talk Back key’s LED will flash red. When the Talk Back key is pressed to answer an OHVA, the LED will flash green. lYou cannot receive a Call Waiting message during an OHVA. (“Denied” will appear on the display of the extension trying to send the Call Waiting message.) One-Touch Keys (All Versions) DescriptionOne-Touch Keys can be used to store telephone numbers, speed dial numbers, or feature access codes. To dial the stored number, the user goes offhook and presses the desired key. Operation To program a One-Touch key for Pooled Access: 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Press the PROG key. 3.Press the One-Touch key to be programmed. 4.Press the CONF key. 5.Enter the number of the outside line group to be stored. (See Table 4-9.) 6.Enter the telephone number to stored. DBS-70-700DBSManual - ISSUed-8/f /954-73