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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Section 700 - OperationChapter 2. System Features Terminal, Distributed and Longest Idle Hunting (CPC-AI1 and CPC-B Version 2.0 or higher) Beginning with CPC-B Version 2.0, three types of hunt groups are available: Terminal, Distributed, and Longest Idle. In addition, CPC-Al1 and CPC-B Version 2.0 and higher also provide a software-defined pilot extension number. The software-defined pilot number eliminates the need for the 2 W 450 Ohm resistor required for a pilot number in CPC-A and CPC-B Versions prior to 2.0. CPC-AI1 and CPC-B Versions 2.0 or higher also allow calls from busy hunt‘ groups to overflow to a transfer extension. The transfer extension can be the pilot of another hunt group, the pilot (0) of the attendant group, or a single extension number. Terminal Hunt GroupsWhen the Terminal method is selected, a call to the pilot number will repeatedly search hunt group members until the Transfer Timer expires. If *none of the members is free when the timer expires, the call is transferred to the transfer extension. Distributed Hunt Groups .When the Distributed method is selected, calls are distributed through the pilot number based on which extension in the group received a call in the last search. The incoming call begins its search at the next available extension in the group and then repeatedly searches the group, in sequence, until the Transfer Timer expires. If none of the members is free when the timer expires,the call is transferred to the transfer extension. Longest Idle Hunt GroupsWith Longest Idle hunting, a call to the pilot number rings the extension in the group that has been available the longest. As with the other two methods, the search then continues through the Hunt Group until the Transfer Timer expires. If a member does not become available before the timer expires, the call is transferred to the transfer extension.An extension is not considered idle if it rings. Related Programming lFF4 (Ringing and Hunt Groups): Hunt Group Search Method lFF4 (Ringing and Hunt Groups): Pilot Extension Number
Chapter 2. System FeaturesSection 700 - Operation lFF4 (Ringing and Hunt Groups): Hunt .Group Transfer Timer lFF4 (Ringing and Hunt Groups): Hunt Group Extension Number lFF4 (Ringing and Hunt Groups): Transfer Extension Number lFF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for Hunt Group Pilot Numbers lFF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for Hunt Group Pilot Numbers lFF4 (Ringing and Hunt Groups): Central Office Day Ring Assignment for Hunt Group Pilot Numbers lFF4 (Ringing and Hunt Groups): Central Office Night Ring Assignment for Hunt Group Pilot Numbers lFF4 (Ringing and Hunt Groups): Ringing Assignments (all) lFFl (System): Hunt Group No Answer Timer (CPC-AI1 and CPC-B Version 3.1 or higher) Considerations lEight Station Hunt Groups can be programmed. A single Hunt Group can contain up to sixteen extensions (CPC-AII and CPC-B Version 6.0 or higher) or eight extensions (CPC-B Version 2.0 to 5.04) plus a pilot extension number. lThe transfer destination of any Hunt Group can be set to the pilot number of the next group, the pilot number (0) of the Attendant Group, the pilot number of the same group, or a real extension. The transfer destination cannot be voice mail. lA Transfer Timer adjusts the transfer time between hunt groups. The transfer time can be set from 0 to 32 seconds. If the timer is set to 0 seconds, CO calls will be queued at the hunt group until a member is available. Intercom calls will also queue. lCentral office trunks can be set to terminate to different hunt group pilot numbers during day and night mode operation. lWith CPC-AII and beginning with CPC-B 3.1, the Hunt Group No Answer Timer determines how long a hunt group member rings before the call is transferred to the next hunt group member. In previous releases, this time was determined by the Call Forwarding--No Answer Timer. lWith CPC-AI1 and beginning with CPC-B Version 4.0, a call arriving at the the pilot number of a hunt group will hunt to a member that has call
Section 700 - OperationChapter 2. System Features forwarding set, unless call forwarding is set to an outside number. In previous versions, hunting would skip an extension with call forwarding set. The following call types will hunt to a member that has call forwarding set: - Intercom calls - Transferred intercom cal Is - Incoming CO calls (including DID calls) - Transferred CO calls - DISA calls Station Message Detail Recording (SMDR) (All Versions) Description Station Message DetaiLRecording (SMDR) provides detailed call records of outgoing calls. SMDR records can be output to a printer or an external call accounting system.Figure 2-2 shows the SMDR format for CPC-AI1 and CPC-B Version 3.1 or higher. Figure 2-3 shows the SMDR format for CPC-A and CPC-B Versions prior to 3.1. ___-___-..Page 2-51 --
Chapter 2. System FeaturesSection 700 - OperationFigure 2-2. SMDR Formut for CPC-AII and CPC-B Version 3.1 or higher 0123456701234567890123456789012345678901234567~901234567~9012345679901234567 12345678 9 T MM/DD HH:NM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVWV NN l=Call type S=Inbound DISA s=Outbound DISA I=Incoming o=Outgoing T=Transfer (See Note 1.1 N=DNXS D=DID 2=Date MM=month DD=day 3=Call start time HH=hours M&minutes SS=seconds 4=Call duration HH=hours MM=minutes SS=seconds 5=Extension number 10-69,100-699=exteneions CO number=DISA C=Dialed digits or Caller ID DD=digits O-9 or symbols + or# (See Note 2.1 7I=Account code A=O-9999999999 9=Verified account code or walking COS code VOOOO-V9999=verified account codes WOOOO-W9999=walking COS codes 9=Trunk Number NN=number (01-64) Notes : 1. Transferred calls include direct and group call pickups and conference calls. If a station call is transferred to an.outside number, an SMDR record is also created for the station that is transferred. 2. The lsymbol appears as a greater-than sign (>I on the SMDR printout; the # symbol appears as a less-than sign (
Section 700 - OperationChapter 2. System Features Figure 2-3. SMDR Format for CPC-A and CPC-B Versions Prior to 3.1 01 234 567 0~234567890123456789012345678901234567890123456789012345678901234567890 123 4 56 7a Ml4 DD HH:MM H:MM.X C NNDDDDD-DDD-DDD-DDDDNNNAAAAAAzlAAA l=DateS=Trunk number M&monthNN=number (01-64) bD=day C=Dialed digits 2=Call start timeDD=digits O-9 or symbols l or# H&hour(See the Note following item 8.) MM=minute 3=Call duration &hour (O-9) MM=minutes X=l/lOth of a minute (O-9) 4=Call condition I=incoming i=DISA incoming O=DISA outgoing D=Call longer than 10 hours 7=Extension number or DISA number 10-73,lOO-699=extenaions #01-#64=DISA numbers B=Account code A=digits O-9 or symbols l or # Note: The lsymbol appears as a greater-than sign (>) on the SMDR printout;the # symbol appears as a less-than sign (
Chapter 2. System FeaturesSection 700 - Operation Tl Interface (CPC-B Version 4.0 or higher) DescriptionThe Tl Interface is a digital trunk card that provides twenty-four 64 kbps channels, for a total transmission rate of 1.544 Mbps. Tl lines can be leased from local exchange carriers and long-distance carriers. The DBS Tl Interface supports the following options: SF or ESF Framing FormatsEither super frame (SF) or extended super frame (ESF) formats can be used with the DBS Tl.The superframe consists of 12 frames, with each frame including 193 bits. Each frame is separated by a framing bit. An extended super frame consists of 24 frames, double the length of the super frame (SF) format. ESF also supports monitoring and maintenance capabilities that are not available with the SF format. Flexible Trunk Signaling ModesThe Tl Interface provides the following punk signaling modes. The signaling modes can be assigned on a per-channel basis: l Loop start l Ground start l E&M. Related Programmingl FFl (System): Tl Settings (all) l FF2 (Trunks): Trunk Type lFF2 (Trunks): Trunk Port Class lFF3 (Extension): Station Port Class Hardware Requirements lThe following hardware is required to install a Tl in a single cabinet:
Section 700 - OperationChapter 2. System Features - 1 Tl Trunk Card (VB-43561 - 1 Tl MDF Card (VB-43562) - 1 Sync Card (VB-43563). In addition, one Tl Cable (VB-43564) is required to install a Tl in a double cabinet if the Tl card is located in the slave cabinet. To install two Tls in a double cabinet, you must have 2 Tl Trunk Cards and 2 T1 MDF Cards. lThe installer must provide a Channel Service Unit (CSU) that complies with FCC Part 1.5 and Part 68. The CSU is installed between the DBS and the public network. The CSU provides alarm, diagnostic. :tnd monitoring functions. as well as network protection. Considerations l Fractimal Tl can be used when fewer than 24 Tl trunks are needed. Fractional Tl allows you to use only a portion of the 24 channels provided on the Tl card. lThough each Tl Interface provides 24 trunk channels, Tl trunks do not increase the overall trunk capacity of the DBS. Each Tl channel subtracts from the total number of analog trunks that can be installed. Furthermore. the number of analog trunks that can be used may be decremented in quantities of 1 or 8. For instance, if you are installing a Tl in a DBS 96 and you only want to use 12 Tl channels, the logical number of analog trunks that would be available is 20 (32 - 12 = 20). With CPC-B 5.00 and later, the number of analog trunks available are decremented in quantities of 1. With CPC-B earlier than 5.00, the number of analog trunks must be decremented in quantities of 8; the actual number of analog trunks that can be used is 16: (32 total trunks - 16 (two g-trunk increments) = 16.j lThe current version of the Tl supports voice communications only. Data can be transmitted only if it reaches the Tl in analog form. Examples of analog data that can be transmitted over the Tl include fax transmissions and PC files that have been converted into analog form using a modem. ~ ..---- .--..---rzifp2-33
Chapter 2. System FeaturesSection 700 - Operation Telephony Services (CPC-AI1 Version 7.0 and higher and CPC-B Version7.0 and higher) DescriptionComputer Telephony Integration (CTI) provides communication and coordination of operation behveen computers and the telephone system. One of the most significant emerging standards in CTI is the Telephony Services Appiication Programming Interface from Novell@. Telephony Services is basically a third party call controller. Applications designed for Telephony Services act on behalf of a group of users. With its group orientation, Telephony Services provides easy operation, distribution and transfer of calls and reporting of call handling among other features. The DBS talks with the Telephony Server using a serial link from a specially designed Panasonic API Card. There is no physical link between the telephones and the networked computers. However, a logical link is established on the Tserver to relate a telephone to a networked computer. New applications are currently being developed that will work with DBS Telephony Services. The possibilities for applications are unlimited. For example: - inbound callers may be routed to the most appropriate customer representative based on the caller’s phone number. As the call is answered, the representative’s computer screen automatically displays the customer’s information. - a computer-based phone directory may be used to not only look up a phone number but also initiate a call. A corresponding called party database may be automatically accessed when the call is initiated. - the vast array of PBX features may be more easily utilized using computer screen icons and prompting instead of complicated telephone feature access codes and procedures In addition to general Telephony Services applications, since the DBS Telephony Services meets a published standard, customized applications may be developed to meet specific needs.For more information on DBS Telephony Services, see the “DBS Teiephony Services Installation and Feature Description” in the DBS Section 520. Eachapplication used in conjunction with Telephony Services provides its own user documentation.
Section 700 - OperationChapter 2. System Features Novell Telephony ServerNovell Network Outslde CO Trunk Lines 4 DBS SerialCommunication Line API Port Telephone Extensions Related Programmingl FFl (System): API Port Type l FFl (System): API Baud Rate Hard ware Requirements lVB-43941 Telephony Services Kit. This kit includes a Panasonic API Card, the API Serial Connector (two ports) and one 3 l/2” floppy disk containing the Telephony Services DBS Driver “Panadivr.”lA Novell 3.12 (or later), 486 (or greater) server with at least 8 megabytes of RAM and equipped with an available serial port of at least 9600 baud capacity (16550 UART required). lOne customized serial cable (provided). The RS232 limits should not be exceeded (50 feet). __----..---.-- ..-- -.___-Y-_.-_-.--.-__. -.-..-_---raw
Chaoter 2. Svstem FeaturesSection 700 - ODeration Toll Restriction (All Versions) Des&p tionAccess levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the Toll Restriction feature. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines. The following access levels are available: Table 2-2.Toll Restriction Types Toil RestrictionCharacteristics Type 0Restriction of outbound dialing. (911 Calls allowed with CPC-AII/CPC-B Version 6.0 only.)Inbound ringing trunks can be-answered by or transferred to Type 0 exten- sions. intercom calls are allowed. Group Call Pickup (intercom calls only) 1-- Full restriction of outbound dialing (911 Calls allowed with CPC-AIL’CPC-B Version 6.0 only) Inbound trunk calls to all phones can be answered and/or transferred. Intercom calls are allowed. 2Group call pickup is allowed. Local calls allowed l-800 calls al.lo.wedInbound trunk calls can be answered and transferred from a Type 2 phone. Full restriction of international calls. Full restriction of operator calls (old numbering plan) Selectable restriction of operator calls (new NANP) - see Notes. Selectable restriction of Speed dial numbers. Selectable restriction of Nl 1 codes (see Notes for 911). Restriction of up to 10 three-digit office codes (new NANP). Restriction of up to 50 seven-digit numbers. Inter-digit timing is set to 6 seconds. Paae 2-58 -~ -. . ..----___-.-.---_... ---.--._.- ..-.._- .--- ~-.-.- DBS Manual - issued 8/l/95DBS-70-700