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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Section 700 - OperationChapter 3. Attendant Features answer before pressing the DSS/BLF key. The One-Touch VM Access works with virtually every voice mail systems. Note: The VM key is assigned differently, depending on whether it is used for personal message retrieval or attendant transfer. See the following “Operation” section for instructions. Operatih To assign a voice mail key:Note: You cannot program this feature if trunks are assigned to the key. First clear the FF assignments, then use the following procedures to assign the VM key. 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Press the PROG key. 3.Press the FF key, DSS key, or One-Touch key. 4.Press the CONF key. 5.Press the AUTO key. 6.Dial the voice mail extension number. 7.If the key is for personal message retrieval, enter a password (XXX or AUTO followed by a speed dial number) if desired. If the key is for attendant transfer to voice mail, do not enter a password but include any special codes (* or #, for example) if they are required by the voice mail system.Note: The length of the password and the VM extension number cannot exceed six digits. If the VM number and the password total more than six digits, assign the password to a personal or system speed dial number (OO- 99,000- 199 or 900-909). Lf you are accessing the Panasonic Voice Mail, it is best to include a # sign at the end of the password. 8.Press the HOLD key. Attendant Transfer to Voice Mail1. Answer an incoming call.
ChaDter 3. Attendant FeaturesSection 700 - ODerationThe incoming caller asks to be transferred to an extension number. 2. Check the DSS/BLF key for the extension. If the light is red, press the VM key followed by the DSSBLF key. The incoming caller is transferred to the extension’s mailbox. Related Programming lFF5 (Keys): FF Key Assignment for Extensions lFF5 (Keys): FF Key Assignments for DSS Consoles Considerations lThe VM key can be used with the Panasonic Voice Mail or with third-party voice mail systems. lOnce an extension is connected to voice mail, pressing a DSS/BLF key will transmit the extension number stored on the DSS/BLF key to the voicemail system, regardless of what state the DSS/BLF key is in. In other words, the extension number is transmitted whether the key is idle, ringing, or busy.Note: DSS/BLF keys on the DSS/72 always light red when an extension is active: they do not flash red when an extension is ringing. The keys light green when an extension is forwarded. lIf the Panasonic Voice Mail is used, the extension number is transmitted through the API link and DTMF digits. If a third-party voice mail is used, the extension number is transmitted through DTMF digits only. .With Panasoni? Voice Mail, most attendants use port group scheduling that accesses a menu that asks for a mail box number. This port group scheduling is used so attendants can quickly dial the mailbox numbers of other users. To assign a personal VM key for an attendant using this port group scheduling, use a speed dial number to store the voice mail extension number, followed by an asterisk (*), followed by the password . The asterisk causes Voice Mail to revert to the menu that connects the user to his or her personal mailbox. Note:If an attendant wants one VM key for a personal mailbox and one for transferring to voice mail, the personal VM key must be assigned to the lowest-numbered FF key. For example, if DSS keys 60 and 61 are assigned as VM keys, key 60 should be used for the attendant’s personal mailbox.If VM keys are assigned to both the phone FF keys and the DSS keys, the lowest-numbered FF key on the phone should be used for the attendant’s personal mailbox. If
Section 700 - OperationChapter 3. Attendant Features the personal VM key is not assigned to the lowest-numbered key, it will not flash to indicate VM messages. Station Lockout Code Assignment (All Versions) DescriptionThe Station Lockout feature allows users to dial a Station Lockout code to restrict their phone from being used for outside calls. Station Lockout codes can be assigned through the attendant phone. OperationTo program a Station Lockout code: 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Press the CONF key.3. Dial “#8.” 4.Dial the extension number. 5.Enter the desired key code (four digits). 6.Press the HOLD key. “STORE XXXX” (where “XxXx” is the key code) appears on the display. 7.Press the ON/OFF key. The ON/OFF LED goes off. ConsiderationslA locked extension can be used for Intercom Calls. lStation Lockout key codes can also be set through system programming.
Chapter 3. Attendant FeaturesSection 700 - Operation System Time and Date Control (All Versions)Description The date and time displayed on all system extensions are set from an attendant phone. Operation To set the date and time: 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The current date and time are displayed on your LCD. 2. Press the PROG key. “F” appears on the display. 3. Dial “#I.”“Program Mode:” appears on the first line of the display; “MAIN MODE” appears on the second line. 4. Press the FFl key. “SELECT SUB MODE” appears on the second line of the display. 5. Dial “l#.” “1:DATE 2:TIME” appears. 6. Dial “l#.”“MONTH/DAY/YEAR” appears. 7.Enter six digits for the month, day, and year. For example, to set the date to March 3, 1993. enter “030393.” 8. Press #.“TIME SET MODE appears on the display. 9.Enter four digits for hours and minutes (24hr. time). - 3-22---.-__.
Section 700 - OperationChapter 3. Attendant Features For example, for 11:OO a.m., enter “1100.”10. Press #. 11. Press the ON/OFF key.The new date and time appear on the display. To reset the minutes display to “00:”If the clock is five minutes slow or fast, you can re-synchronize the minutes setting to “00,” provided the current minutes display is between “55” and “:05.” 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Press the PROG key. “F” appears on the display.3. Dial ‘W.” “Time Adjusted” appears on the display. 4.Press the ON/OFF key. The ON/OFF LED goes off. lThe month is entered in numeric form, but is displayed as the name of the month. lThe day of the week is calculated automatically.
Chapter 3. Attendant FeaturesSection 700 - Operation Traffic Measurement(All Versions) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used. This information can be used to evaluate trunk usage and control costs. To view traffic measurments: 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Press the CONF key. “C” appears on the display. 3.Dial the traffic measurment code from the table below. For example, to check the number of outgoing calls made on an outside line 01, enter “#90,” then “01”. If 1234 outgoing calls have been made, “Outgoing01 1234” appears on the display. Pressing the #key steps through the trunk and system speed dial numbers. 4.Press the ON/OFF key. The ON/OFF LED goes off. Table 3-3.Traffl measurement options Operation1 CodeDisplayCheck the number of outgoing calls made on an outside line #9ONN“OutgoingNIT’ 1 Check the number of incoming calls to a specific trunk1 #INN 1 “Incoming NN” 1Check the number of times a System Speed Dial number was used: I *2ss I“SYS-SPD SS”I 1 Delete usage data:I @331 “Clear All Inform” 1 Notes:NN = CO line number (01-64); SS = System Speed Dial number (00-89 or 000-199)
Section 700 - OperationChapter 3. Attendant Features Considerations lThe Traffic Measurement feature can be accessed from any display phone. lUsage data cannot be cleared item by item. lAll data is retained until it is deleted, until 65.536 entries are made (at which point the figures are reset to zero) or a RAMCLEAR is performed. lA backup battery protects memory contents in case of power failure. lThe System Speed Dial traffic measurement only includes outside calls. Walking COS Confirmation (CPC-AI1 and CPC-B Version 3.1 or higher) Description The attendant can check the Walking TRS Class of Service ID code of any extension.For information on Walking TRS Class of Service, see “Walking TRS Class of Service” on page 2-69. Operation 1. Press ON/OFF. 2. Press.CONF. 3.Dial #12 plus the extension number. The Walking Class of Service ID code appears on the display.
Section 700 - OperationChapter 4. Key Telephone Features Chapter 4. Key Telephone FeaturesThis chapter describes DBS key telephone features. DBS key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: 1 PageiKey Phone I4-3IAbsence Message 4-31Auto Redial 4-6Barge-In for Direct Lines 4-6Busy Override 4-7Call Coverage Groups 4-8Call Duration DisplayI 4-9 1Call Forwarding 1 4-10 (Call Hold 4-16Call Park 4-20Call Pickup 4-2 1Call Transfer4-24 I Call Waiting4-28Call Waiting/OHVA Text Reply Caller ID Call LogI4-3 1I ! 4-32 1 Cai-np-on4-36CO Line Key Trunk Access 4-37Conference Calls 4-38Delayed Ringing 4-41Dial “0” for Attendant 4-41Dial Tone DisableI 4-43 I Do-Not-Disturb (DND) I 4-44 I EM/24 Console 1 4-46 1Flexible Function (FF) Kevs Handsfree Answerback1 4-46 1 i4-53 I
1 Last Number RedialI 4-58 I Line Appearances4-59 DSSBLF Appearances 4-60 Meet-Me Answer4-66 1 Message Waiting/Callback Request1 4-67 -1Non-Appearing Outside Lines 4-69 Offhook Signaling4-70 Of-fhook Voice Announce(OHVA)4-7 1 One-Touch Keys4-73One-Touch VM Access 4-77 [ Onhook Dialing 1 Pooled Trunk Access 1 4-80 I 1 4-80 1 I Prime Line Preference1 4-82 1 Private Line 4-83 Reminder Cal 14-84 Ringing Line Preference4-86 -SavedNumber Redial 1 Speed Dialing 1 Station Lockout 1 4-87 1 I 4-95 ITrunk-to-Trunk Transfer4-96 Voice Mail Transfer Key 4-97 - ------ - -.--.ma-. ...~_ .--- _.=_..._ ~AaRsJ0~700. -
Section 700 - Operation Key PhoneChapter 4. Key Telephone Features As an example of a key phone, Figure 4-l illustrates the DBS key phone model VB-43225. The VB-43225 provides a large display that includes one-touch access to speed dial numbers, telephone features, and help screens. Figure 4-1. VB-43225 key phone Absence Message (All Versions! Description Extension users can leave text messages on their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table 4-1. Absence Messages Message No.1 Message Text11 Message No.1 Message Text 0 .In Meeting 1, At Lunch 5User Defined 6User Defined Out of Office Vacation 7User Defined 8User Defined 1 Another OfficeII1 User Defined.