Home
>
Panasonic
>
Communications System
>
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Have a look at the manual Panasonic Cpc+AII/B Digital Business System Release Notes Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 10737 Panasonic manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Chapter 4. Key Telephone FeaturesSection 700 - OperationOperation To set an Absence Message 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights. 2. Dial “7 1.” “Enter Msg Code” appears on the display. 3.Enter a message code between 0 and 9 (See Table 4-l). “Enter Parameter” appears on the display. 4.Enter the time you will return (optional). See Table 4-2 for examples. 5. Press the ON/OFF key. * The DND/CF LED lights. l “At Lunch” appears on the display if you selected message code 1. To cancel an Absence Message 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights. 2. Dial “71.” “Enter Msg Code” appears on the display. 3.Press the ON/OFF key. l The ON/OFF LED goes off. l The DNDKF LED goes off, and the message disappears from the display. Related Programmingl FFl (System): Extension Class of Service Setting (UC-AI1 and CPC-B Version 3.1 or higher) UBS rwanua! - Issuea 8ltl9~UtTs7o/orr-b_- -
Section 700 - OperationChapter 4. Key Telephone Features ‘,. lFF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.1 or higher) lFF6 (Names and Messages): Absence Messages Considerations lCalling parties without a display get a busy signal, rather than the Absence Message. lIf a message code nurnber that has not been programmed is selected, “Absence,” followed by the code number, appears on the display. lAbsence Message return times can be input as shown in the following table: Table 4-2.Example Return Times for Absence Messages IInputIDisplayI 1 No input 1 Return 1 9 1 Return 9:00 I I111 Return 11:00 i I6151 Return 6:151 1, 1035 1 Return lo:35 IFour-digit numbers can also be input (0000-9999 = Hours & Minutes or Month & Date). lWhen an Absence Message is set on a DID extension, incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk. lIn CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages cancel Call Forwarding. Beginning with Version 5.0, calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls: Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of trunk calls follow permanent call forward settings: - Direct trunk calls (including DID/DMS) - Transferred trunk calls. lCallback to an incoming CO call on a Private Line is available if the Absence Message feature is activated.
Chapter 4. Key Telephone FeaturesSection 700 - Operation Auto Redial (CPC-ALI and CPC-B Version 7.0 or higher) Description If the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed. Related Programming l FF3 (System): Auto-Redial on Extensions Barge-In for Direct Lines ’ (CPC-AII and CPC-B Version 5.0 and higher) Description Barge-in for Direct Lines allows users to break into a busy Direct Line (DL) and create a three-party conference. ’ A direct line is a call appearance used to originate and receive calls over a specific trunk number. Operation To barge into a busy Direct fine, press the lit DL key. (The DL key will be lit red.) Related Programming Barge-in for Direct Lines is controlled by the program settings for Busy Override. For instance, if an extension with a DL key does not want theDL broken into, that extension must have “Busy Override Receive” turned off. Considerations Paging Groups, Both extensions must belong to the same paging group (l- 7). Paging group 0 does not allow override. Override Restrictions. Barge-in for Direct Lines cannot override a DL under the following conditions:l When the DL is in a conference call -4-6DBS Manual - Issued 8/l/95UBS-70-700
Section 700 - OperationChapter 4. Key Telephone Features . When the DL is holding a call. lWhen the phone that will be barged into is holding a trunk that does not appear on an FF key. For example, if extension 200 wants to barge into a DL that appears on extension 201, extension 200 cannot barge into the DL if 201 is holding a trunk that does not appear on an FF key. Busy Override (All Versions) DescriptionExtensions in the same Paging Group ( 1-7) can break into one another’s outside calls or intercom calls to relay urgent information or to create three- party conference cal Is. Operation1. Pick up the handset. The phone issues intercom dial tone. 2. Dial the extension number. 3.When you hear busy tone, dial “4.” l An alert tone sounds to both phones (system programming required). l The EXT LED lights. Related Programming lFFl (System): Alert Tone for Busy Override and OHVA lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) l FF3 (Extension): Busy Override Send l FF3 (Extension): Busy Override Receive lFF3 (Extension): Extension Page Group
Chapter 4. Key Telephone FeaturesSection 700 - Operation Considerations lYou cannot break in on three-party conference calls. lIn CPC-A and CPC-B Versions 2.0 or lower, an Attendant Phone can break into any call, independent of system programming. Beginning with CPC-B Version 2.0, attendants can be prevented from using busy override. lThe default for the override alert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. lIn CPC-A and CPC-B Versions prior to 3.1, overridden extensions display “CONF” when an override is performed. Beginning with CPC-B Version 3.1, “Overridden” does not appear on the display of an extension that has been broken into. Call Coverage Groups (All Versions) DescriptionCall coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries. If an extension in a Call Coverage Group is unable to receive a call, the call is automatically routed to a designated phone within the group (the “covering” phone). Up to two extensions can be designated as covering phones. For example, if an outside call on line 1 is sent to extension 135, but extension 135 is busy or does not answer, the call will ring at the covering phone and “IRK #Ol> 135” will appear on the covering phone’s display. If two extensions are designated as covering phones and one of them is in DND, the second will receive the call. Call coverage assignments are controlled through system programming, rather than from individual extensions. For extension-controlled routing of unanswered calls, see “Call Forwarding” on page 4- 10.4-8 DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - Operation Related Programming Chapter 4. Key Telephone Features Considerations . . . .FF3 (Extension): Offhook Signal FF4 (Ringing and Hunt Groups): Call Coverage Group Member Table Up to sixteen CaLl Coverage Groups can be programmed into your system.A Call Coverage Group can have up to two covering phones and up to six extensions.A member of one Call Coverage Group cannot belong to another Call Coverage Group or to a Hunting Group. A Single-line telephone (SLT) or Digital Single Line telephone (DSLT) can be a member of a coverage group, but cannot be a covering phone. Calls to an extension in DND do not cover. Calls to an extension with Call Forwarding activated do not cover. If the Call Forwarding feature or the Absence Message feature is activated for covering phone No. 1, covering phone No. 2 will “cover” the &her extensions in the group.Voice intercom calls do not ac,tivate call coverage. Only tone intercom calls can activate call coverage. Call Duration Display (All Versions) DescriptionThe length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted.The display does not begin right away; it begins either 16 or 30 seconds after the call begins, depending on how the DBS is programmed. Related Programmingl FFl (System): Call Duration Display l FFl (System): SMDR Display Start Timer for CO Calls -- -.-
Chapter 4. Key Telephone FeaturesSection 700 - Operation Call Forwarding(All Versions) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. All versions of the DBS provide call forwarding; however, some call forwarding enhancements are not available with earlier versions. The following table shows the call forwarding features available with each release. Table 4-3.DBS Call Forwarding featuresFeature Call Forwarding--All Calls Availability All versionsCal 1 Forwarding--No AnswerCPC-AI1 and CPC-B Version 2.0 or higherCall Forwarding--Busy All versionsCall Forwarding--Busy/No Ali versions Answer Call Forwarding--External TCPC-A, CPC-AI1 prior to 7.0 and CPC-B prior to 7.0. (Beginning with CPC-AII/CPC-B Version7.0, all forwarding types (All Calls, No Answer, Busy, Busy/No Answer) allow call forwarding outside - eliminating the need for the special Call Forwarding - External type 723.) 1 Permanent Call Forwarding1 CPC-AI1 and CPC-B Version 3.1 or higher Descriptions Call Forwarding--All Calls. When the Call Forwarding--All Calls featureis activated, all incoming calls to an extension are immediately forwarded. Call Forwarding--No Answer. When Call Forwarding--No Answer isactivated, an unanswered call will ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered call is forwarded. Call Forwarding--Busy. When Call Forwarding--Busy is activated, allincoming calls to a busy extension will be forwarded. Call Forwarding--Busy/No Answer. When Call Forwarding--Busy/NoAnswer feature is activated, all incoming calls to an extension that is busy or does not answer will be forwarded.
Section 700 - Operation-Chapter 4. Key Telephone Features Call Forwarding--External (CPC-A md CPC-A/I crd CPC-B Versiorrs priot- to 7.0). When Call Forwarding-External is activated. all incoming intercom calls to an extension will be forwarded to an outside number. For calls to be forwarded to an outside number, the trunk access code and telephone number must first be entered as a system or personal speed dial number.Any system speed dial number can be used to store an outside number for call forwarding. With CPC-A and CPC-B Versions prior to 2.0, only personal speed dial number 99 can be used. With CPC-AI1 and CPC-B Versions higherthan 2.0, any of the personal speed dial numbers can be used. Note: Beginning with CPC-AII and CPC-B Version 7.0, all call types can be forwarded outside eliminating the need for the Call Forwarding External option.The calls forwarded are not limited to internal calls but may include incoming outside calls. Permanent Call Forwarding. Permanent call forwarding is assignedthrough system programming, rather than by the user. Permanent call forwarding is normally used to forward calls to a voice mail system. An extension user can invoke other forms of call forwarding (no answer. busy, all calls) to temporarily override the permanent call forwarding destination.Permanent call forwarding can be used with busy. no answer, or busy/no answer.When Permanent Call Forwarding is assigned, the DSS and/or BLF keys are not lit green, the DND/CF LED is off, and the second line of L.CD displays do not display the Call Forwarding assignment. To activate Call Forwarding to another extension: 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights. 2. Dial “72.” “ENTER FWD CODE” appears on the display. 3.Dial the appropriate call forwarding code
Chapter 4. Key Telephone FeaturesSection 700 - Operation i-Call Forward Type1 Code 1 IN0 answerI 4 I “ENTER FWD EXT#” appears on the display. 4.Enter the number of the extension you want to receive your calls. 5.Press the ON/OFF key. l The DNDXF LED lights. l “FWD-EXT 135” appears on the 2nd line of the display if extension 135 is selected. If a name is assigned to the extension, the name appears instead of the extension number. To activate Call Forwarding-External (prior to Version 7.0):Note: To forward to an outside number, the trunk selection and forwarding number must first be programmed into personal or system speed dialing. With CPC-A or CPC-B Versions prior to 2.0, you can only forward to an outside number that is programmed into personal speed dial number 99. With CPC-AI1 and CPC-B 2.0 or higher, you can forward to any speed dial number (system or personal). See “Speed Dialing” on page 4-87 for more infonnation on programming personal speed dial numbers. 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights. 2. Dial “72.” “ENTER FWD CODE” appears on the display. 3. Dial 723. “ENTER FWD EXT#” appears on the display. 4.Press AUTO plus the appropriate speed dial number. 5.Press the ON/OFF key. - --..4-IL
Section 700 - OperationChapter 4. Key Telephone Features l The DNDKF LED lights. l “F’WD OUTSIDE” appears on the 2nd line of the display . To activate Call Forwarding to an outside number (CPC-AIUCPC-B Version 7.0 or higher): 1. 2. 3. 4. 5.Note: To forward to an outside number, the trunk selection and forwarding number must first be programmed into personal or system speed dialing. You can forward to any speed dial bin number (system 01personal). See “Speed Dialing” on page 4-87 for more information on programming personal speed dial numbers. Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights. Dial “72.”“ENTER FWD CODE” appears on the display. Dial the appropriate call forwarding code. 1 Call Forward TypeCode All0Busy/no answer 1 Busy2No answer 4“ENTER FWD EXTV appears on the display. Press AUTO plus the appropriate speed dial number. Press the ON/OFF key. l The DNDKF LED lights. l “FWD OS AXXX” appears on the 2nd line of the display where XXX is the Speed Dial bin number. To cancel Call Forwarding1. Press ON/OFF. 2. Dial “72.”