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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Section 700 - OperationChapter 3. Attendant Features 6.Press AUTO to backspace and erase the existing name. 7.Use the dialpad sequences shown iri Table 3-l on page 3-10 to enter letters and/or numbers. Press FLASH after each letter or number. Press CONF to switch between numbers and letters. 8.To store your entry, press HOLD. Note: The name does not change on the extension until the extension goes off hook. To assign text to Call Waiting/OHVA Text Replies (CPC-Ail and CPC- B Version 4.0 or higher): 1.Pick up the handset or press ON/OFF. 2. Press PROG. 3. Dial #5 4.Dial l-5, depending on which text message you want to change. 5: Press AUTO to backspace and erase the existing name. 6.Use the dialpad sequences shown in Table 3-l on page 3-10 to enter letters and/or numbers. Press FLASH after each letter. Press CONF to switch between numbers and letters. 7.To store your entry, press HOLD.
Chapter 3. Attendant FeaturesSection 700 - Operation Table 3-1.Key sequences for text assignment. I- i-I l- t Attendant Feature Package(CPC-B Version 2.0 - 4.0) DescriptionThe Attendant Feature Package (AFP) software affects the attendant’s DSS console.Note: The Attendant Feature Package was discontinued in CPC-B Version 5.0.When the AFP is installed, the DSS console provides the following pre-configured features: l Z O-7 (Paging Zones) lP O-9 (Park keys)l NIGHT key l BUSY key
Section 700 - OperationChapter 3. Attendant Featuresl WAIT key l OHVA key l EXT key l SSD key l STATE key l RESET key l ALM key l MSG key l CNCT (connect) key l CNCL (Cancel) key lConfiguration of line/loop keys on large display as multiline lAbility to assign line/loop keys to FF keys l26 search keys for extensions l 2 arrow keys. Attendant Groups (CPC-AIL and CPC-B Version 2.0 or higher) DescriptionThe DBS can accommodate up to four attendant positions. The first attendant is fixed at port 1, extension 100. The other Attendants can be set to any port or extension. When there is more than one attendant in a system, you can create an Attendant Group with a pilot number of 0. When all Multi-Line keys on the first attendant phone are busy, internal calls are forwarded to the second, third, and fourth attendant phones, in that order. Related Programmingl FFl (System): Second Attendant Position l FFl (System): Third Attendant Position DESIvIanual - Issued 8/l/953-11
ChaDter 3. Attendant FeaturesSection 700 - Operation cl FFl (System): Fourth Attendant Position l FFl (System): Attendant Transfer Extension Considerations lIf all ML keys on all attendants are busy, internal calls are transferred to a preset destination, which must be a real extension number. The forwarding destination cannot be the pilot number of a hunt group. lThe third and fourth attendants cannot have a DSS/72.lPrior to CPC-B Version 2.0, the DBS supported a maximum of two attendant positions.lIn previous software releases, if a user dialed “0” for the attendant group but the first attendant had call forwarding activated, the call would skip to the next attendant in the group. For example, if the first attendant activated call forwarding--busy/no answer. the dial “0” call would skip to the second attendant. If ai: attendants in the group activated call forwarding, dial “0”*calls did not reach the group. Beginning with CPC-B Version 5.0, dial “0” calls ring the first attendant, even if the first attendant has call forwarding activated. However, if a call is unanswered, it does not skip to the next attendant. The call continues to ring the first attendant until the caller hangs up. l DSLTs and SLTs cannot be used for attendant positions.lRinging assignments will be required for all attendants other than Attendant Position 1 (Port 1) and Attendant Postion 2 (when assigned to port 2). Dial Tone Disable (All Versions)Description The intercom dial tone can be turned off at an attendant phone. Dial tone isturned off when a headset is used. -- -DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - Operation OperationChapter 3. Attendant Features To disable the intercom dial tone: 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights.2. Press ‘Y/50.” 3.Press the ON/OFF key. The ON/OFF LED goes off. To reactivate dial tone: Repeat the preceding steps. DSSl72 (All Versions)Description The DSS/72 is a 72-key console that can be attached to the attendant phone. The 72 keys of the DSS can be programmed as Direct Station Select (DSS) keys for internal lines, in addition to providing direct station selection, the DSS keys also provide busy lamp fields to assist the attendant in monitoring the status of extensions.The attendant can perform a simplified call transfer by pressing a DSS key while connected to an outside line. The outside line is placed on hold and the extension is dialed automatically.When the attendant is placed in the programming mode, the DSS can be used for inputting text names. Figure 3-l shows which keys are pressed for text input.
Chapter 3. Attendant FeaturesSection 700 - Operation Figure 3-1. VB-43225 with a DW72 ,,I,,,,,,I OL 0) ?%fz20 Sun AUG 21IJohnPERSONAL DI,? SYSTEM DIAL EXTENSION FUNCTION HELP l? (VR-4. .3_730‘),the DSS/72can be used as an Attendant Console. The attendant console provides station monitoring and call transfer by name for large systems, even if a large display phone is not used. Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package (AFP) is no longer available. As Figure 3-2 illustrates, the Attendant Console includes preassigned keys for attendant functions, such as Call Park, Zone Paging, and alarm monitoring. For a detailed description of the Attendant Console, see the Attendant Console User’s Guiak (Section 760). an”a_ss”e~ 8~i ,95 .--.... - ..-....._ -----
Section 700 - OperationChapter 3. Attendant Features Figure 3-2. VB-43225 with a DSS/72 configured as an Attendant Console Related Programmingl FFl (System): Attendant Feature Package Settings Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package (AFP) is no longer provided. l FF3 (Extensions): Terminal Type Hardware Requirements lThe “Attendant Feature Package” is required to configure the DSW72 as an Attendant Console. The “Attendant Feature Package” is contained on a special EPROM chip that replaces an EPROM on the CPC-B card. Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package (AFP) is no longer provided. lThe following table shows the number of DSS/72s and or Attendant Consoles that can be used. nn--.~.M_ -a”ua.. _ ~~~--- ---I I8/l I953-15
ChaPter 3. Attendant FeaturesSection 700 - ODerationTable 3-2. DSS/72 maximums ,.‘iRelease CPC-A CPC-AI1 and CPC-B without the AFP CPC-B 2.0 to 4.0 with the AFP .Attendant Position DSS/72 Assignments Attendant 2 Attendant 3 (CPC-AII and CPC-B 2.0 or higher)Attendant 4 (CPC-AI1 and CPC-B 2.0 or higher)The DSW2 cannot be assigned. The DSS/72 cannot be assigned. Attendant 1 Attendant 2 Attendant 3Attendant 4 rl Att. ‘Console Type 19 3-16 DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - ODerationChaDter 3. Attendant Features lThe DSS key LED informs the attendant of the status of assigned extensions. The LED lights red when the extension is busy and green when Absence Message, Calf Foruarding, or DND is activated. lPressing a DSS key while connected to an outside line places the line on hold. Headset Operation (All Versions)Description A headset can be connected to attendant or non-attendant phones. (Dial tentis normally turned off when the headset is connected.) Operation To use a headset: 1.Connect a headset to the telephone. 2.Press the ON/OFF key. 3.Press “#5 1.” The ON/OFF LED remains lit. To stop using a headset: Repeat the preceding steps. Hard ware RequirementslHeadsets are not provided with the DBS; they must be purchased separately.lMost commercially available headsets (with KM mike transducers) can be used.Considerations lHeadset Operation is not available with SLT telephones. Manual - lSSU9d 8/l/95- -
Chapter 3. Attendant FeaturesSection 700 - Operation Key Bank Hold(All Versions) Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key, the first trunk call is automatically placed on system hold. In addition, the attendant can use key bank hold with DSS/BLF keys to provide one-touch call transfer to an extension. For example, if the attendant phone has a DSS/BLF key assigned for extension 200, the attendant can answer an incoming trunk call and then press the DSS/BLF key to automatically transfer the call to 200. If key bank hold is turned off, the user must press HOI,D before accessing a second trunk or transferring a call. Related Programming l FFl (System): Trunk Line Automatic Hold (Key Bank Hold) ‘One-Touch VM Transfer (CPC-AI1 and CPC-B Version 5.0 or higher) Description The VM key can be used by attendants to easily transfer incoming callers to an extension’s voice mailbox. Beginning with CPC-B Version 5, when a user presses a voice-mail key and then presses a DSS/BLF key, the digits programmed for the DSS/BLF key are transmitted to the voice mail system. For example, if an attendant receives an incoming call for station 200 and the attendant knows that station 200 is busy because the DSS/BLF key is lit red, the attendant can press the VM key and then press the DSS/BLF key to automatically transfer the caller to 200’s voice mailbox. For a general description of the VM key as well as instructions on using the key for personal message retrieval, see “One-Touch VM Access” on page 4- 77.Note: See “Voice Mail Transfer Key” on page 4-97 for a similar transfer key. The Voice Mail Transfer Key provides faster operation but may not work with some voice mail systems since you do not wait for the Voice Mail system to =_-