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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chapter 4. Key Telephone FeaturesSection 700 - Operation lYou can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. You cannot answer Paging or Callback with this feature. Call Transfer (All Versions)The DBS provides two call transfer methods: blind transfer and screened transfer.Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the called extension Eo answer. Operation 1.Press the HOLD key to place the outside call on hold. l The line LED for the outside line on hold flashes green. l The phone issues intercom dial tone. l “Hold #XX” (where “XX” is the line number) appears on the display. 2.Dial the extension number to which the call is to be transferred. “Cal1-EXT XXX” (where “XXX” is the extension number) appears on the display. 3.Replace the handset before the other party answers. l You can also replace the handset after the third party answers. l The LED for the original outside line turns red when the call has been transferred. l “Transf XXX #YY” (where “XXX” is the extension and “YY” is the line) appear on the display. l The third party need only pick up the handset to speak to the outside line.
Section 700 - OperationChapter 4. Key Telephone Features Related Programmingl FFl (System): Onhook (Automatic) Transfer lFFl (System): Recall Timer for Extension-Transferred CO Calls lFFl (System): Recall Timer for Extension-Transferred Intercom Calls lFFl (System): Recall Timer for Attendant-Transferred CO Calls lFFl (System): Recall Timer for Attendant-Transferred Intercom Calls Considerations lFor users to transfer calls by pressing HOLD, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled in system programming. lIf Onhook Transfer is disabled, blind transfer is performed by pressing HOLD, dialing the extension number, pressing PROG, and then going a onhook. lIf Onhook Transfer is enabled, users can transfer calls by pressing PROG before going onhook.. lThe Attendant can transfer calls while the handset is still in place, even if the system is not set for Onhook Transfer. lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. lYou can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to.For example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B.” lWhen you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, the transfer will recall to your extension after the Transfer Recall Timer expires. The other extension’s number and the number of the transferred CO line or extension will appear on your display.(For example, if you transfer an outside call on line 1 to extension 135 and that extension does not answer, the call will return to your extension and “Recall 135 #ol” will appear on the display.)
Chapter 4. Key Telephone FeaturesSection 700 - Operation Screened TransferDescription Using the Screened Transfer feature, you can contact a third party and announce the call before the transfer. Operation To use Screened Transfer when your system is set for Onhook Transfer: 1.Press the HOLD key to place the call on hold. l The line LED for the outside line on hold flashes green. l The phone issues intercom dial tone. l “Hold TRK #XX” (where “XX” is the line number) appears on the display. 2.Dial the extension number to which the call is to be transferred. 3.When your call is answered, inform the third party of the transfer. l The EXT LED stops flashing and remains lit. l“Talk-EXT XXX” (where “XXX” is the extension) appears on the display. 4.Hang up the handset. l The line LED for the original outside line turns red. lThe third party need only pick up the handset to speak to the outside line. To use Screened Transfer when Onhook Transfer is disabled: 1.Press the HOLD key to place the outside call on hold. l The line LED for the outside line on hold flashes green. l The phone issues intercom dial tone. l“Hold TRK #xX” (where “XX” is the line number) appears on the display.
Section 700 - OperationChapter 4. Key Telephone Features 2.Dial the extension number to which the call is to be transferred. 3.When your call is answered, inform the third party of the transfer. l The EXT LED stops flashing and remains lit. l “Talk-EXT XXX” (where “XXX” is the extension) appears on the display. 4.Press the PROG key. l The line LED for the original outside line turns red. l “TRF XXX TRK #YY” (where “XXX” is the extension and “YY” is the line) appears on the display. l The third party need only pick up the handset to speak to the outside line. 5.Hang up to complete the transfer. Related Programmingl FFI (System): Onhook (Automatic) Transfer lFFl (System): Recall Timer for Extension-Transferred CO Calls . FFl (System): Recall Timer for Extension-Transferred Intercom Calls lFFI (System): Reqall Timer for Attendant-Transferred CO Calls lFFl (System): Recall Timer for Attendant-Transferred Intercom Calls Considerations lThe Attendant can transfer calls while the handset is still in place, even if the system is not set for Onhook Transfer. lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. lYou can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it .is transferred to. For example, if phone “A” is covered to phone “B,” calls that are transferred to phone “A” will be forwarded to phone “B.” lWhen you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a call tone is issued at your
Chapter 4. Key Telephone FeaturesSection 700 - Operation extension after Transfer Recall Timer expires. The other extension’s number and the number of the transferred CO line or extension then appear on your display and the call is returned to your extension. (For example, if you transfer an outside call on line 1 to extension 135 and that extension is busy or does not answer, the call will return to your extension and “Recall 135 #Ol” will appear on the display.) Call Waiting (All Versions) DescriptionYou can send a Call Waiting signal, followed by a brief LED message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to the message sender’s extension.The following messages can be sent using the Call Waiting feature: Table 4-4.Call Waiting Text Messages MessageMessage Code5 .“Visitor Here” 6“Need Help” 7“Important” 1 ‘Urgent” 91 “Emergency” Message codes O-4 are not available.With CPC-AI1 and CPC-B Version 4.0 or higher, users can also respond to call waiting by sending a text message. See “Call Waiting/OHVA Text Reply” on page 4-3 1. Operation To set Call Waiting: 1,Press the ON/OFF key. 2.Dial the extension number. The phone issues busy tone.
Section 700 - OperationChapter 4. Key Telephone Features3. Press “3.” l The EXT LED flashes. l “Call Wait XXX” (where “XXX” is the extension) appears on the display. 4.If you want to send a text message, dial the desired message code (5-9). The corresponding message displays on the called party’s phone. (If the called party does not have a display, the party continues to hear a call waiting signal.) 5.Remain on the line until the called party picks up. To answer Call Waiting: 1.The EXT LED flashes, indicating Call Waiting has been sent. “Call Wait XXX” (where “XXX” is the extension number) appears on the display.2. Replace the handset. l The current call is disconnected. l “Call Wait-XXX” appears on the display. 3. Pick up the handset. l You are automatically connected to the extension sending the Call Waiting.l “Talk-EXT XXX” appears on the display. Note: To answer a call waiting tone, you may flash the switchhook rather than hang up. If you flash the switchhook, you are immediately connected to the waiting party; the other party is dropped. To answer Call Waiting using the Talk Back key:A “Talk Back” key (“3) can be assigned to an FF key. The Talk Back key allows you to answer a waiting call without disconnecting the original call. 1.The LED of the Talk Back key flashes red, indicating Call Waiting has been sent. 2.Press the Talk Back key to answer Call Waiting.
Chapter 4. Key Telephone FeaturesSection 700 - Operation l The LED of the Talk Back key flashes green. l The current call is held automatically. 3.Press the Talk Back key again to return to the original call. The LED of the Talk Back key goes off when the Call Waiting party hangs up.Related Programming l FFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher)lFF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) l FF3 (Extension): Call Waiting/OHVA l FF5 (FF Key Settings): FF Key Assignments for Extensions Considerations lMessage code 8 cannot be used from an SLT. (The digit “8” is used to transfer calls on SLTs.)lCall Waiting can be used without the user entering a message code. lCall Waiting is cancelled when the sender replaces the handset. lIf the called extension has DND activated, has a call on hold, is ringing (from another call), or is engaged in a conference call, Call Waiting cannot be sent.lA call on an outside line can be placed on hold before Call Waiting is answered to avoid terminating the original call. An Intercom Call, however, must be terminated before Call Waiting can be answered. lIf Onhook Call Transfer has been enabled and you have placed an outside line on hold to answer Call Waiting, replace the handset after the other extension hangs up. If the caller hangs up fist, the held call will be transferred to the called extension.lCall Waiting cannot be sent to an ML key. -T-30-~--- --
Section 700 - OperationChapter 4. Key Telephone Features Call Waiting/OHVA Text Reply (CPC-AI1 and CPC-B Version 4.0 or higher) DescriptionWhen a busy party receives an indication of incoming intercom call, the busy party can respond by sending a text message back to the caller. The text message can be sent after any of these intercom call indications: l Call waiting tone lCall waiting tone followed by a text message l An offhook voice announce. OperationWhen you are on a call and receive an indication of a incoming intercom call, press CONF and then dial 1-5.The following table shows the default text associated with messages 1-S. Message NumberMessage Definition 1Take A MessageI 2Please Hold 3Will Call Back 4Transfer 5Unavailable Messages l-5 can be changed through system programming. ProgramminglFF6 (Names and Messages): Call Waiting/OHVA Text Reply ConsiderationslText messages l-5 can be changed from an attendant phone or a DSS/72. u8S Manual - issued 1)/l/95
Chapter 4. Key Telephone FeaturesSection 700 - Operation Caller ID Call Log(CPC-AII Version 6.1 or higher and CPC-B Version 6.1 or higher) Description The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows users to view Caller ID calls that have been sent to their phone. Users can assign an FF key (“6) to flash when there are new entries in the log. When the user presses the key to access the log, the LED turns off. Call Logs can be assigned to both attendant and non-attendant extensions. Operation The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows users to view Caller ID calls that have been sent to their phone. Users can assign an FF key to flash when there are new entries in the log. When the user presses the key to access the log, the LED turns off. Call Logs can be assigned to both attendant and non-attendant extensions. The following table shows maximums for the number of entries that can be stored for each type of extension. The table also shows the total number of entries that can be stored system wide. Table 4-5.Call log tnaximums Call Log MaximumsMaximum Maximum number of attendant extensions 4Maximum number of non-attendant extensions 15Maximum number of all types of extensions 19Number of log entries that can be stored for an attendant 25extension. (After the call log fills with 25 entries, each additional entry overwrites the oldest log entry.) Number of log entries that can be stored for a non-attendant 10extension. (After the call log fills with 10 entries, each additional entry overwrites the oldest log entry.) Number of log entries that can be stored system wide 2504-32 DBS-70-700
Section 700 - OperationChapter 4. Key Telephone Features Types of Calls IncludedThe call log stores information for Caiier ID calls that ring a phone. If the phone does not ring (for instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call. Call Log InformationEach Call Log entry includes the following call information: l Calling number l Calling name (if provided) l Time and date lWhether the call was answered lHow the call was routed. Call Log FormatThe most recent entries are stored first in the Call Log. When users view the log by pressing the Call Log Key, they can select a specific entry by pressing tlie * key for the previous entry or the # key for the next entry. Log Format for the Small-Display Phone.In addition to viewing the calling number information by pressing the Call Log Key, users can view the detailed information on each entry by pressing the CON? key.For example, when a Call Log entry is first displayed by pressing the Call Log Key, the following information is shown. Figure 4-2. Call log format for the small-display phone--calling number and name First Level of Call Log Information/404-555-1212 4 Callingnumber Bill Smith ~+CaU.gnunePressing the CONF key displays the next level of information: LIE% Manual - issued 8/l/95 -.-.qlzgJ. -