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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Section 700 - OperationChapter 2. System Features DPIDTMF Stations (All Versions) DescriptionThe DBS allows both dial pulse and DTMF extension types. Related ProgramminglFF2 (Trunk): DTMF/Pulse Dialing for Trunks Considerations lDP to DTMF Signal Conversion allows DTMF extensions to use either dial pulse or DTMF trunks. DP to DTMF Signal Conversion (All Versions) DescriptionThis feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk.For instance, if a user dials into a voice mail system using a DP trunk, the user can switch to DTMF signaling to communicate with the voice mail system. DTMF tones can be sent either during the call or while the call is being dialed. OperationTo switch from dial pulse to DTMF dialing, press “*” or ‘W.” Related Programming lFF2 (Trunk): DTMF/Puise Dialing for ‘Trunks Considerations lDTMF dialing remains in effect for the duration of the call. Pulse dialing is restored when the handset is replaced.
Chapter 2. System FeaturesSection 700 - Operation *Once DTMF dialing is invoked, the user cannot switch back to pulse dialing without disconnecting the call. lChanging from dial pulse to DTMF is possible even if the “*” or “#” key is programmed for speed dialing. Hunting Priority for VAUs (CPC-AI1 and CPC-B Version 5.0 or higher) Description This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU. If the caller hears the VAU message and then decides to dial back into the hunt group, he or she is placed before other calls that have just entered the hunt group queue. For an illustration of the flow of calls, see Figure 2-l on page 2-3 1. To further improve VAU operation, DID, DISA, and transferred calls are now routed to the first VAU message. (In previous releases, these calls were routed to the second VAU message.) In addition, a digital port can now be.assigned as a VAU through system programming. In previous releases, VAUs were assigned as standard digital ports. Using the standard digital port assignment required the installer to make the following program changes: lThe CO Offhook Signal option had to be set to “on” (FF3 l-144#I 7#).lThe Call Waiting Notification Tone/OHVA option had to be set to “off’ (FF3 l- 144 8#).lAuto Pickup had to be set to “on” (FF3 l-14&# 12#).lAll FF keys for the extension port had to be cleared. The VAU assignment now eliminates the need to make these program changes. Once a port is assigned as a VAU, the system treats that port as if these changes have been made. Note: Though the VAU assignment treats the VAU port as if the program settings have been made, it does not actually change the settings. If the port is later assigned as a standard digital port, the original program settings will still be in effect.
Section 700 - OperationChapter 2. System Features Timre 2-1. VAU Izuntin~ orioritvtDirect ----+Direct ----+Trunk Call Trunk Call to the Hunt Group to the Hunt Group Pilot Number Pilot Number 0 0 rr0 0Calls that transfer Calls that transfer back into the hunt group back into the hunt group Hunt Hunt0 0 Group Group Queue Queue0 0 0 0 Hunt Group Hunt Groupare placed at the top are placed at the top of the queue. of the queue. VAU VAU . . Related Programming lFF3 (Extension): VAU Port Assignment l FF3 (Extension): VAU Hunting Priority Considerations lThe following call types are routed to the first VAU message: - Trunk calls (including DID and DNIS calls) - Transferred trunk calls - Intercom calls - Transferred intercom calls. All recalls are routed to the second VAU message.
Chapter 2. System FeaturesSection 700 - Operation Independent Timers (CPC-AI1 and CPC-B, Version 3.1 or higher) Descri’ tionBeginning with CPC-B Version 3.1, the DBS provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer.The Call Forwarding-No Answer timer determines how long a call will ring an extension before forwarding.The CO Delayed Ring and Extension Delayed Ring timers determine how long a call will ring an extension before ringing other extensions assigned to delayed ringing.The Hunt Group-No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member. Related Programming lFFI (System): Call Forward--No Answer Timer lFFI (System): Central Office Delayed Ring Timer l FFI (System): Extension Delayed Ring Timer lFFl (System): Hunt Group.No Answer Timer Internal Hold Tqne (CPC-ALI Version 7.0 and higher and CPC-B Version 7.0 and higher) Description If a music-on-hold sound source is unavailable, a periodic hold tone generated in the DBS can be provided to caller.Related Programming l FFl (System): Internal Hold Tone
Section 700 - OperationChapter 2. System Features Least Cost Routing (LCR) (All Versions) DescriptionLeast cost routing (LCR) automatically selects the least expensive route available for toll calls. LCR is accessed by dialing “9” before placing a call. Related Programming Primary Program Areas: lFFl (System): Least Cost Routing (LCR) Access lFF3 (Extension): Forced Least Cost Routing l FF8 (LCR): Time Priority Tables lFF8 (LCR): LCR Trunk Group Tables lFF8 (LCR): Least Cost Routing Area Codes lFF8 (LCR): Special LCR Area Codes lFF8 (LCR): Least Cost Routing (LCR) Office Codes lFF8 (LCR): Special LCR Office Codes Tables Other Program Areas:l FF8 (LCR): LCR Add Tables lFF8 (LCR): LCR Delete Tables ConsiderationslIf LCR is enabled, ML and MC0 keys can be assigned for trunk group 89. However, the FF keys will not light. lIf the LCR feature is deactivated, Pooled Trunk Access is selected automatically.lYour system can be programmed to use the LCR feature for all outgoing calls.
ChaDter 2. Svstem FeaturesSection 700 - ODeration Music-on-Hold (All Versions) Des&p tionThe DBS can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired. The system can provide Music-on-Hold using the background music source or a separate music source. See “Background Music” on page 2-l 1 for more information. Beginning with CPC-AII Version 7.0 and CPC-B Version 7.0, if no music-on-hold sound source is available, an internally generated periodic hold tone can be supplied to calls on hold. See“Intemal Hold Tone” on page 2-32 for more information, Hardware RequirementslThe music source must be purchased separately. It is not provided with the DBS.lIf a single music source is used for both Music-on-Hold and background music, the music source connects to the CN5 on the DBS. Jf a separate music source is used for background music, it is connected directly to the SCC card. See Installation (Section 300) for instructions. Make sure theoption straps.are correctly set. lThe input impedance for the music source is 10k ohms. lThe maximum input level is 10 d.B. AImportant: A license may be required from the American Society of.Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
Section 700 - Operation Night ServiceChapter 2. System Features (CPC-Ail prior to Version 7.0 and CPC-B Prior to Version 7.0) Description The Attendant can switch the system between Day and Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes. (CPC-AI1 or CPC-B Version 4.0 or higher is required for automatic day mode settings.) While in Night Mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (a night watchman’s extension, for example), an extension connected to an answering machine. or to a Universal Night Answer point. Universal Night Answer (UNA) is used to allow calls to be picked up from any extension. See page 2-64 for information on setting a UNA point. See “Auto Day Mode” (page 2-6) for information on a CPC-B Version 4.0 enhancement (also available in CPC-AII) that allows automatic switching between day and night modes. Operation To switch to Night Mode: 1.Press the ON/OFF key. l The phone issues intercom dial tone. l The ON/OFF LED lights. 2. Dial “#52.” 3.Press the ON/OFF key. l The ON/OFF LED goes off. l “NIGHT MODE” appears on the display. To switch to Day Mode: 1.Press the ON/OFF key. l The phone issues intercom dial tone.
Chapter 2. System FeaturesSection 700 - Operation l The ON/OFF LED lights. 2. Dial “#52.”3. Press the ON/OFF key. l The ON/OFF LED goes off. l “DAY MODE” appears on the display. Related Programmingl FFl (System): Ring Patterns for UNA Terminals (M, C, & B) lFF4 (Ringing and Hunt Groups): CO Day Ring Assignment lFF4 (Ringing and Hunt Groups): CO Night Ring Assignment Hardware RequirementslCalls during Night Mode are often directed to external paging speakers or to an external ringing device, such as a night bell. External paging and ringing devices are not provided with the DBS; they must be purchased separately. ConsiderationslIf “#52” is assigned to an FF key on an attendant phone, the attendant can switch between Day and Night Modes simply by pressing the key. The FF key lights red when the system is in night mode. lIf there are two Attendant Phones and both DSS consoles have a NIGHT key (programmed on a FF key), both NIGHT indicators will light red when Night Mode is activated.lIf the system is programmed to switch between night and day modes automatically, you cannot switch between modes by using “#52.”
Section 700 - Operation Night ServiceChapter 2. System Features (CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher) DescriptionThe Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes. While in a Night Mode (generally used at night or any time when your officeis closed), incoming calls can ring at selected extensions (a night watchman’s extension, for example), an extension connected to an answering machine, or to a Universal Night Answer point. Universal Night Answer (UNA) is used to allow calls to be picked up from any extension. See page 2-64 for information on setting a UNA point. See “Auto Day Mode”-(page 2-8) for information that allows automatic switching between day and night modes. Operation To switch to a Night Mode: 1.Press the ON/OFF key.l The phone issues intercom dial tone. l The ON/OFF LED lights. 2.Dial “#522” for Night1 mode or YS23” for Night 2 mode. (Note: #520can be used to toggle between Day, Night1 and Night2 modes.) 3.Press the ON/OFF key. l The ON/OFF LED goes off.l “NIGHT MODE” or “NIGHT2 MODE” appears on the display. To switch to Day Mode: 1.Press the ON/OFF key.l The phone issues intercom dial tone.
Chapter 2. System FeaturesSection 700 - Operation l The ON/OFF LED lights. 2.Dial “#521.” (Note: #520 can be used to toggle between modes.) 3.Press the ON/OFF key. l The ON/OFF LED goes off.l “DAY MODE” appears on the display. Related Programmingl FFl (System): Ring Patterns for UNA Terminals (M, C;& B) lFF4 (Ringing and Hunt Groups): CO Day Ring Assignments lFF4 (Ringing and Hunt Groups): CO Night Ring Assignments lFF4 (Ringing and Hunt Groups): CO Night2 Ring Assignments Hardware Requirements . Considerations .Calls during a Night Mode are often indicated by external paging speakers or an external ringing device, such as a night bell. External paging and ringing devices are not provided with the DBS; they must be purchased separately.Day, Night and Night 2 modes can be assigned to FF keys on an attendant phone. The attendant can switch between Day, Night and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the system is in the assigned mode. Alternatively a DAY/NIGHTl/NIGHT2toggle mode key can be assigned. Pressing the key toggles between modes. When in Day mode, the FF key LED is not lit. When in NIGHT1 mode, theLED lights red. When in NIGHT2 mode, the LED lights green. If the same mode key is assigned on different attendant positions, each key indicates the current mode. For instance, if a NIGHT1 key is assigned for two attendants, both light when in NIGHT1 mode.If the system is programmed to switch between night and day modes automatically, you can manually switch between modes by using the “#520/#521/#522/#523.” (This is different than earlier versions of software.)