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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chapter 6. SLT FeaturesSection 700 - ODeration The phone issues intercom dial tone. 2.Dial the extension number to which the call is to be transferred. 3.When your call is answered, inform the third party of the transfer. 4. Replace the handset. The third party need only pick up the handset to speak to the outside line. To use Screened Transfer when Onhook Transfer is disabled: 1.Flash the switchhook to place the outside call on hold. The phone issues intercom dial tone. 2.Dial the extension number to which the call is to be transferred. 3.When your call is answered, inform the third party of the transfer. The EXT LED stops flashing and remains lit.4. Dial “8.” The third party need only pick up the handset to speak to the outside line. 5. Replace the handset. Related Programming l FFl (System): Onhook (Automatic) Transfer. FFl (System): Recall Timer for Extension-Transferred CO Calls lFFl (System): Recall Timer for Extension-Transferred Intercom Calls Considerationsl You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. eYou can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if phone “A” is covered to phone “B,” calls that are transferred to phone “A” will be forwarded to phone “B.” 6-16DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 6. SLT Features lWhen you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a recall tone sounds at your extension after Transfer Recall Timer expires. Call Waiting (All Versions) DescriptionYou can send a Call Waiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension.The following messages can be sent using the Call Waiting feature: Table 6-4.Call Waiting Text Messages MessageI 5 1 “Visitor Here”I 6“Need Help” 7.“Important*’ I . 91 “Emergency’*I Message codes O-4 are not available. Operation To Set Cdl Waiting:1. Lift the handset. 2.Dial the extension number. 3.Upon hearing busy tone, press “3.” 4.If you wish to send a text message, dial the desired message code (5-7 or 9).The message displays on the called party’s phone if the called party has a key phone. (If the called party does not have a display, the extension continues to issue a call waiting tone.) DBS-70-700 DBS Manual - Issued 8/l/956-17
Chapter 6. SLT FeaturesSection 700 - Operation 5.Remain on the line until the called party picks up. To answer Call Waiting (and disconnect the current call): 1. Replace the handset. The current call is disconnected. 2.Pick up the handset. You are automatically be connected to the extension sending the Call Waiting. To answer Call Waiting (without disconnecting the current call): 1. Flash the switchhook. l The current call is disconnected. l The new call is connected automatically. 2.Flash the switchhook again to retrieve the original call. Related Programmingl FFl (System) Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher jl FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) l FF3 (Extension): Call Waiting/OHVA Considerationsl Call Waiting can be used without entering a message code.l Extensions that have DND activated, have a call on hold, are ringing (from another call), or are engaged in a conference call cannot receive Call ; Waiting. lCall Waiting cannot be sent to an ML key. 6-18DBS Manual - Issued 8/l/95.DBS-70-700
Section 700 - Operation Camp-on (CPC-A 3.1 or higher, CPC-AII, and all Versions of CPC-B) Chapter 6. SLT Features Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature: 1. Lift the handset. 2.Dial the desired extension number. 3.Upon hearing busy tone, press “3.” l The phone issues ringback tone. +If the Camp-on feature is not available, the phone continues to issue a busy tone. 4.Replace the handset after you hear the ringback tone. 5.Wait for the callback ring. To answer the callback ring: Pick up the handset when you hear the callback ring. The system automatically dials the called extension. Related Programmingl FF3 (Extension): Call Waiting/OHVA Tone l FF3 (ExtensionConsiderations l The callback ring must be answered within sixteen seconds or it is canceled. DBS-70-700DBS Manual - Issued 8/l/956-19
Chapter 6. SLT FeaturesSection 700 - Operation lA Camp-on request will only be accepted afer Call Waiting status. lYou cannot camp-on to an extension that has call forwarding activated. *An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on.l An extension that has initiated a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped on to Extension 300, another extension cannot camp on to 200.l With CPC-AI1 and CPC-B 5.03 and above, callbacks are not forwarded. For example, if Extension 200 is call forwarded to Extension 300, Extension 200 can register a callback request to Extension 400. When the callback request is returned, it rings Extension 200 and does not follow call forwarding. Conference Calls (All Versions) Description. . Conference Calling allows extension users to add a party to an existing conversation. SLT users can create the following types of Conference Calls:l One outside line and two, extensions lTwo outside lines and one extension (CPC-AI1 and CPC-B Version 3.1 or later) l Three extensions. Operation To add an extension: 1.Flash the switchhook to place the current call on hold. 2.Dial the number of the extension you wish to add to the call. 3.Dial ‘7” when your call is answered. 6-20DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 6. SLT Features To add an outside number (CPC-All and CPC-B Version 3.1 or higher): 1.Flash the switchhook to place the current call on hold. 2.Dial a trunk group number (8 l-86 or 9). 3.Dial the outside number. 4.Flash the switchhook when your call is answered. Related Programming lFF3 (Extension): Single Line Telephone Hookflash (Brokers Hold/ Conference) Considerations lCall Waiting tone can be received during conference calls. however. you cannot respond to call waiting until the completion of the conference call because you cannot place the parties in the conference on hold. lA switchhook flash is ignored during a conference call. lCalls forwarded externally cannot create a conference. lThe Hold feature cannot be used during a three-party conference. Dial “0” for Attendant(CPC-AII and CPC-B Version 2.0 or higher) DescriptionUsers can call the Attendant from any extension by pressing “0.” If multiple attendants are assigned, a dial “0” call goes to Attendant “1” first. If attendant “1” is busy, the call goes to Attendant “2.” The call continues to transfer to the next attendant in the attendant group if necessary. A maximum of four attendants can be assigned. Operation ’1. Lift the handset. DBS-70-700DBS Manual - Issued 8/l/956-21
Chapter 6. SLT FeaturesSection 700 - Operation2. Press “0.” Related Programmingl FFl (System): Second Attendant Position l FFl (System): Third Attendant Position l FFl (System): Fourth Attendant Position l FFI (System): Attendant Transfer Extension Dial Tone Disable (All Versions) DescriptionThe intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used. Operation To disable the intercom dial tone:1. Lift the handset l The phone issues intercom dial tone. 2. Press “#50.”3. Replace the handset. To reactivate dial tone: Repeat the preceding steps. 6-22 DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 6. SLT Features Direct Trunk Access (All Versions) DescriptionExtensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation1. Lift the handset. 2.Dial “88” followed by the desired trunk number (01-64). 3. Dial the outside number. 4. Replace the handset. Do-Not-Disturb (DND) (All Versions) Des&p tion An extension can be made unavailable by activating Do-Not-Disturb (DND). When DND is activated at an extension, calls to that extension receive busy tone. Operation To activate DND: 1.Lift the handset. 2. Dial “73.” 3. Replace the handset. DND is indicated by stutter dial tone followed by dial tone when you go . off-hook. DBS-70-700DBS Manual - Issued 8/l/956-23
Chapter 6. SLT FeaturesSection 700 - OperationTo cancel DND: 1. Lift the handset.2. Dial “73.” 3. Replace the handset. Related Programming lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 4.0 or higher)l FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) Considerations lIn CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages cancel Call Forwarding. Beginning with Version 5.0, calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone: trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls. lThe DND feature cannot be activated at an extension selected to receive Call Forwarding.l If Message Waiting/Call-Back is applied to an extension in DND, after DND is cancelled then stutter dial tone will still be heard to indicate the callback request. Press “##” to call the party that originated the callbackrequest. . 6-24DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 6. SLT Features IntGrcom Calling (All Versions) Descriptions The DBS provides two methods of intercom calling: voice calling and tone calling. Voice Calling. With voice calling, intercom calls are connected immediately, without a ringing tone. Tone Calling. With tone calls, a ringing tone is sent to the called extensidn. System programming determines whether the DBS uses voice or tone calling as a default. If voice calling is the default, dialing a “1” after the extension number changes the call to a tone call. lf tone calling is the default, dialing a “1” results in a voice call. Operation To make a Voice Call: 1. Lift the handset. 2.Dial the extension number. 3.If the system default is tone calling, dial a “1.” To make an Tone Call: 1. Lift the handset. 2.Dial the extension number. 3.If the system default is voice calling, dial a “ 1.” The .called extension will ring. Related’Programming l FFl (System): Extension Intercom Calling lFFl (System): Alert Tone for Voice Calls lFFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 4.0 or higher) DBS’-70-700DBS Manual - issued 8111966-25