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Panasonic Cpc+AII/B Digital Business System Release Notes Manual

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    							Chapter 5. DSLT FeaturesSection 700 - Operation
    Absence Message
    (Ail Versions)Description
    DSLT users can leave text messages on their phones when they are away.
    When the unattended extension is called by a display phone, the text message
    appears on the caller’s phone.
    One of the following messages can be selected. Messages’5 to 9 can be
    changed through system programming.
    Table 
    5-I. Absence Messages
    I 2] Out of Office
    I 81 User Defined I
    9User Defined
    Operation
    To Set an Absence Message
    1.Lift the handset or press ON/OFF.2. Dial “7 1.”
    3.Enter a message code between 0 and 9 (See Table 5-l).
    4.Enter the time you will return (optional). See Table 5-2 for examples.
    5.Replace the handset or press ON/OFF.
    -54DBS Manual - issued 8/l/95 
    						
    							Section 700 - OperationChapter 5. DSLT Features
    To Cancel an Absence Message
    1.Lift the handset or press ON/OFF.
    2. Dial “7 1.”
    3.Replace the handset or press ON/OFF.
    Related Programming
    lFFl (System) Extension Class of Service Setting (CPC-AI1 and CPC-B
    Version 3.1 or higher)
    lFF3 (Extension) Extension Class of Service Assignment (CPC-AI1 and
    CPC-B Version 3.1 or higher)
    lFF6 (Names and Messages): Absence Messages
    Considerations
    lExtensions without displays get a busy signal, rather than the Absence
    Message.
    lIf an extension user selects a message code number 5-9 that has not been
    set up with a message,“Absence,” followed by the code number, appears
    on the caller’sdisplay.
    lAbsence Message return times can be entered as shown in Table 5-2:
    Table 5-2.Example Return Times for Absence MessagesInput
    Display
    No inputReturn
    9Return9:00
    11Return1l:OO
    615Return6:lS
    1035Returnlo:35Four-digit numbers can also be entered (0000-9999 = Hours 
    & Minutes or
    Month 
    & Date).
    In CPC-A and 
    WC-B Versions prior to 5.0, DND and Absence Messages
    cancel Call Forwarding. Beginning with Version 5.0, calls to an extension
    with DND or Absence Message turned on are treated differently, depending
    on whether they are trunk or intercom calls. Intercom calls receive busy
    tone; trunk 
    calIs are routed to the extension defined in Permanent Call
    DBS-76-700
    DBS Manual - Issued 8/l/955-5. _-..-_- -2.~-- 
    						
    							Chapter 5. DSLT FeaturesSection 700 - Operation
    Forwarding. In versions prior to 5.0, incoming trunk calls to extensions are
    routed according to the ringing assignment for the trunk.
    The following types of incoming trunk 
    calIs follow Permanent Call
    Forward settings:
    - Direct trunk calls (including DID/DNIS)
    - Transferred trunk calls.
    Auto Redial(CPC-AII and CPC-B Version 7.0 or higher)
    DescriptionIf the Rediai key is pressed when the extension is idle or receiving dial tone,
    the last intercom or outside number is automatically redialed.
    Related ProgramminglFF3 (System): Auto-Redial on Extensions
    l
    FFl (System): Extension Class of Service Setting
    lFF3 (Extension): Extension Class of Service Assignment
    Busy Override
    (All Versions)
    DescriptionExtensions in the same Paging Group (l-7) can break into one another’s
    outside or intercom calls to relay information or to create three-party
    Conference Calls.
    Operation
    1.Pick up the handset.
    The phone issues intercom dial tone.
    5-6
    DBS Manual - Issued 8/l/95; ..---.DBS-70-700 
    						
    							Section 700 - Operation-Chapter 5. DSLT Features
    2. Dial the extension number.
    3.When you hear busy tone, dial “4.”
    lBoth phones issue an alert tone (system programming required).
    Related Programming
    .Considerations
    FFl (System): Alert Tone for Busy Override and OHVA
    FFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B
    Version 3.1 or higher)FF3 (Extension): Extension Class of Service Assignment 
    (CPC-ATI and
    CPC-B Version 3.1 or higherj
    FF3 (Extension
    FF3 (Extension
    FF3 (Extension: Busy Override Send
    : Busy Override Receive
    : Extension Page Group
    You cannot break in on three-party conference calls.
    The default for the override alert tone is “off.” If the override alert tone is
    enabled, the tone is sent to both parties when a call is overridden.
    Call Forwarding
    (All Versions)Description
    Call Forwarding allows users to send their calls to another extension, to an
    outside line, or to voice mail. Some call forwarding enhancements are not
    available with earlier versions of the DBS. The following table shows the call
    forwarding features available with each version.
    Table 5-3.DBS Call Forwarding featuresFeature
    Call Forwarding--All Calls
    Availability.fAll versions
    Call Forwarding--No Answer
    Call Forwarding--BusyCPC-AI1 and CPC-B Version 2.0 or higher
    All versions
    DBS-SLO-7-00DBS Manual - Issued 8/l/95--~-5-T 
    						
    							Chapter 5. DSLT FeaturesSection 700 - Operation
    Call Forwarding--Busy/No Answer
    All versionsCall Forwarding--ExternalAll versions prior to 
    CPC-AI1 and CPC-B Version 7.0.
    (Beginning with 
    CPC-AI1 and CPC-B Version 7.0, all
    forwarding types (All Calls, No Answer, Busy, Busy/
    No Answer) allow call forwarding outside -- eliminat-
    ing the need for Call Forwarding-External. j
    Permanent Call Forwarding
    CPC-AI1 and CPC-B Version 3.1 to Version 6.11.
    Call Forwarding--All Calls. When this feature is activated. all incomingcalls to an extension are immediately forwarded.
    Call Forwarding--No Answer. When this feature is activated, unansweredcalls ring until the Call Forward No Answer timer expires. When the timer
    expires, the unanswered calls are forwarded.
    Call Forwarding--Busy. When this feature is activated, ail incoming callsto a busy extension are forwarded.
    Call Forwarding--Busy/No Answer. When this feature is activated, allincoming calls to an extension that is busy or does not answer are forwarded.
    Call Forwarding--External. (PC-A and CPC-AU and UC-B Versions
    prior to 7.0). When this feature is activated, all incoming intercom calls to anextension are forwarded to an outside number. The outside number must first
    be entered as a system or personal speed dial number.
    Any system speed dial bin or personal speed dial bin can be used to store an
    outside number for call forwarding.
    Note: Beginning with CPC-AI1 and CPC-B Version 7.0, 
    alI call types can
    be forwarded outside. The forwarding is not limited to internal 
    calls but
    may include incoming outside calls.
    Permanent Call Forwarding. Permanent call forwarding is assignedthrough system programming. Permanent call forwarding is usually used to
    forward calls to a voice mail system.
    Extension user can invoke other forms of call forwarding (no answer, busy,
    all calls) to override the permanent 
    call forwarding destination.
    Permanent call forwarding can be used with busy, no answer, or busy/no
    answer.
    5-8DBS Manual - Issued 8/l/95-DBs;7&700 
    						
    							Section 700 - Operation
    Operation
    Chapter 5. DSLT Features
    To activate Call Forwarding:
    1.
    2.
    3.
    4.
    5.
    Lift the handset or press ON/OFF.
    The phone issues intercom dial tone.Dial “72.”
    Dial the appropriate call forwarding code.
    Call ForwardCode
    QPe
    All0
    Busy/no answer1
    Busy2
    Outside3No answer
    4Note: Beginning with 
    CPC-AI1 and CPC-B Version 7.0, all forwarding
    types (All Calls, No Answer, Busy, Busy/No Answer) allow call
    forwarding outside eliminating the need for Call Forwarding--External.
    If you are forwarding to an extension, enter the extension number. If you
    are forwarding to an outside number, press AUTO plus the appropriatespeed did number.
    Note: Outside numbers used for call forwarding must already be
    programmed into speed dialing. (See page 
    5-35 for instructions.)
    Replace the handset or press ON/OFF.
    To cancel Call Forwarding
    1.Lift the handset or press ON/OFF.2. Dial “72.”
    3.Replace the handset or press ON/OFF.
    Related Programmingl
    FFl (System): Call Forward No Answer Timer 
    						
    							Chapter 5. DSLT FeaturesSection 700 - Operationl
    FFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B
    Version 3.1 or higher)
    *FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and
    CPC-B Version 3.1 or higher)
    lFF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B
    Version 3.1 or higher)
    lFF3 (Extension): Permanent Call Forward Extension 
    (CPC-AI1 and CPC-B Version 3.1 or higher)
    l
    FFlO (Speed Dialing): System Speed Dial Numbers
    l
    FFlO (Speed Dialing): Personal Speed Dial Numbers
    Considerations
    lCalls can be forwarded to extensions that have call forwarding activated.
    For example, phone “A” can be forwarded to phone “B,” even if phone
    “B” is forwarded to voice mail.
    lWith CPC-B 4.07 and later, extensions receiving forwarded trunk calls
    display “CFWD NNN XXXXXX,” where 
    “NNN” = the extension that
    forwarded the call and“XXXXXX” = the trunk name or number.
    lIn CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages
    cancel Call Forwarding.
    Beginning with CPC-B Version 5.0, calls to an extension with DND or
    Ab.sence Message turned on are treated differently, depending on whether
    they are trunk or intercom calls. Intercom calls receive busy tone; trunk
    calls are routed to the extension defined in permanent call forwarding.
    The following types of incoming trunk calls follow permanent call forward
    settings:
    - Direct trunk calls (including DID/DNIS)
    - Transferred trunk calls.
    lVoice calls do not forward when 
    Call Forwarding--No Answer is used.
    lExtensions for which CallForwarding-External has been set cannot:
    -Be in the middle of an outside call when the feature is activated.
    -Have a toll restriction setting that prohibits outside calls.
    3-1-.-...-.--- -- ’ -- .-----__ --DBS Manual - Issued 8/l/95.ms-70-7m..-.-- ..=- 
    						
    							Section 700 - OperationChapter 5. DSLT Features
    lCalls can be forwarded to a third-party voice mail (a system other than the
    DBS Voice Mail) by using the “Call Forward ID Code” described on page
    2-13.
    lBeginning with CPC-AI1 and CPC-B Version 7.0. all call types can be
    forwarded outside using speed dials. However, if Least Cost Routing is
    activated, dial 
    “9” trunks cannot be used. Select another trunk group
    instead (8 l-86).
    Call Hold
    (A!1 Versions)
    DescriptionThe HOLD key provides either exclusive or system hold, depending on
    system programming. With Exclusive Hold, only the 
    ext.ension that held the
    call can retrieve it. With System Hold, another extension can retrieve the call.
    Operation
    To place a call on Hold:
    Press the HOLD key.
    To release the call:
    Press the HOLD key again.
    Related Programming
    lFFl (System): Non-appearing Central Office Line Hold
    lFFI (System): Recall Timer for Extension-Held Intercom Calls
    lFFI (System): Recall Timer for Extension-Held CO Calls
    lFFl (System): Trunk Line Automatic Hold (Key Bank Hold)
    ConsiderationslA held call will recall if it is not retrieved before the 
    Hiold Recall Timer
    expires. 
    						
    							Chapter 5. DSLT FeaturesSection 700 - Operation
    lIf there is no response to the Hold Recall tone, the tone is issued at the
    Attendant Phone. However, no tone is issued at the Attendant Phone if
    Night Mode is activated.
    lIf your system has 
    onhook transfer activated, and you have placed an
    outside call on hold and then made an Intercom Call, make sure the other
    extension presses the FLASH key or hangs up before you do. 
    If you hang
    up before the other extension, the held outside line will be transferred to
    that extension.lAn error tone is issued if you attempt to hold more than one call at once.
    lThe DBS can provide Music-on-Hold to callers placed on hold. See
    “Music-On-Hold” (page 2-34) for more information.
    Call Park
    (Ail Versions)
    Description
    You can use the Call Park function to transfer a call, even if you cannot locate
    the intended recipient of the call. Simply park the call and then page the
    person to whom you want to transfer the call. That person can answer the call
    from any extension by dialing the number of the extension that parked the
    call.
    Operation
    To park a call:
    1.Press the HOLD key.
    2. 
    Dial “75.”
    To retrieve a parked call:1. Lift the handset.
    The phone issues intercom dial tone.2. Dial “76.”
    3.Dial the number of the extension that parked the call. 
    						
    							Section 700 - OperationChapter 5. DSLT Features
    To retrieve a call parked by the attendant (after receiving the park
    number from the attendant):
    1.Pick up the handset.
    The phone issues intercom dial toned.
    2. Dial “76.”
    3.Enter the Park Number assigned to the call.
    “PARK PICK XX” (where 
    “xx” is the park number) appears, and then
    “CO TALK #XX’ (where “XX” is the trunk number of the call) appears.
    Related Programming
    lFFl (System): Attendant Park Hold Recall Timer
    l
    FFl (System): Extension Park Hold Recall Timer
    Considerations
    lAn alarm tone is issued if a parked call is not released before the Park
    Recall Timer expires. If this happens, the user that parked the call can
    retrieve it by picking up the handset. If no one retrieves the call after the
    Park Recall Timer expires, a second alarm is issued at the attendant
    phone(s).lYou cannot park more than one outside line at a time.
    l
    The Call Park Recall Timer is similar to the Recall Timer, except that whenthe Call Park Recall Timer is set for “0” a call automatically recalls in three
    minutes.
    DBSa 
    						
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