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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Chapter 5. DSLT FeaturesSection 700 - Operation Absence Message (Ail Versions)Description DSLT users can leave text messages on their phones when they are away. When the unattended extension is called by a display phone, the text message appears on the caller’s phone. One of the following messages can be selected. Messages’5 to 9 can be changed through system programming. Table 5-I. Absence Messages I 2] Out of Office I 81 User Defined I 9User Defined Operation To Set an Absence Message 1.Lift the handset or press ON/OFF.2. Dial “7 1.” 3.Enter a message code between 0 and 9 (See Table 5-l). 4.Enter the time you will return (optional). See Table 5-2 for examples. 5.Replace the handset or press ON/OFF. -54DBS Manual - issued 8/l/95
Section 700 - OperationChapter 5. DSLT Features To Cancel an Absence Message 1.Lift the handset or press ON/OFF. 2. Dial “7 1.” 3.Replace the handset or press ON/OFF. Related Programming lFFl (System) Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension) Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) lFF6 (Names and Messages): Absence Messages Considerations lExtensions without displays get a busy signal, rather than the Absence Message. lIf an extension user selects a message code number 5-9 that has not been set up with a message,“Absence,” followed by the code number, appears on the caller’sdisplay. lAbsence Message return times can be entered as shown in Table 5-2: Table 5-2.Example Return Times for Absence MessagesInput Display No inputReturn 9Return9:00 11Return1l:OO 615Return6:lS 1035Returnlo:35Four-digit numbers can also be entered (0000-9999 = Hours & Minutes or Month & Date). In CPC-A and WC-B Versions prior to 5.0, DND and Absence Messages cancel Call Forwarding. Beginning with Version 5.0, calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone; trunk calIs are routed to the extension defined in Permanent Call DBS-76-700 DBS Manual - Issued 8/l/955-5. _-..-_- -2.~--
Chapter 5. DSLT FeaturesSection 700 - Operation Forwarding. In versions prior to 5.0, incoming trunk calls to extensions are routed according to the ringing assignment for the trunk. The following types of incoming trunk calIs follow Permanent Call Forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls. Auto Redial(CPC-AII and CPC-B Version 7.0 or higher) DescriptionIf the Rediai key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed. Related ProgramminglFF3 (System): Auto-Redial on Extensions l FFl (System): Extension Class of Service Setting lFF3 (Extension): Extension Class of Service Assignment Busy Override (All Versions) DescriptionExtensions in the same Paging Group (l-7) can break into one another’s outside or intercom calls to relay information or to create three-party Conference Calls. Operation 1.Pick up the handset. The phone issues intercom dial tone. 5-6 DBS Manual - Issued 8/l/95; ..---.DBS-70-700
Section 700 - Operation-Chapter 5. DSLT Features 2. Dial the extension number. 3.When you hear busy tone, dial “4.” lBoth phones issue an alert tone (system programming required). Related Programming .Considerations FFl (System): Alert Tone for Busy Override and OHVA FFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher)FF3 (Extension): Extension Class of Service Assignment (CPC-ATI and CPC-B Version 3.1 or higherj FF3 (Extension FF3 (Extension FF3 (Extension: Busy Override Send : Busy Override Receive : Extension Page Group You cannot break in on three-party conference calls. The default for the override alert tone is “off.” If the override alert tone is enabled, the tone is sent to both parties when a call is overridden. Call Forwarding (All Versions)Description Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. Some call forwarding enhancements are not available with earlier versions of the DBS. The following table shows the call forwarding features available with each version. Table 5-3.DBS Call Forwarding featuresFeature Call Forwarding--All Calls Availability.fAll versions Call Forwarding--No Answer Call Forwarding--BusyCPC-AI1 and CPC-B Version 2.0 or higher All versions DBS-SLO-7-00DBS Manual - Issued 8/l/95--~-5-T
Chapter 5. DSLT FeaturesSection 700 - Operation Call Forwarding--Busy/No Answer All versionsCall Forwarding--ExternalAll versions prior to CPC-AI1 and CPC-B Version 7.0. (Beginning with CPC-AI1 and CPC-B Version 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/ No Answer) allow call forwarding outside -- eliminat- ing the need for Call Forwarding-External. j Permanent Call Forwarding CPC-AI1 and CPC-B Version 3.1 to Version 6.11. Call Forwarding--All Calls. When this feature is activated. all incomingcalls to an extension are immediately forwarded. Call Forwarding--No Answer. When this feature is activated, unansweredcalls ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered calls are forwarded. Call Forwarding--Busy. When this feature is activated, ail incoming callsto a busy extension are forwarded. Call Forwarding--Busy/No Answer. When this feature is activated, allincoming calls to an extension that is busy or does not answer are forwarded. Call Forwarding--External. (PC-A and CPC-AU and UC-B Versions prior to 7.0). When this feature is activated, all incoming intercom calls to anextension are forwarded to an outside number. The outside number must first be entered as a system or personal speed dial number. Any system speed dial bin or personal speed dial bin can be used to store an outside number for call forwarding. Note: Beginning with CPC-AI1 and CPC-B Version 7.0, alI call types can be forwarded outside. The forwarding is not limited to internal calls but may include incoming outside calls. Permanent Call Forwarding. Permanent call forwarding is assignedthrough system programming. Permanent call forwarding is usually used to forward calls to a voice mail system. Extension user can invoke other forms of call forwarding (no answer, busy, all calls) to override the permanent call forwarding destination. Permanent call forwarding can be used with busy, no answer, or busy/no answer. 5-8DBS Manual - Issued 8/l/95-DBs;7&700
Section 700 - Operation Operation Chapter 5. DSLT Features To activate Call Forwarding: 1. 2. 3. 4. 5. Lift the handset or press ON/OFF. The phone issues intercom dial tone.Dial “72.” Dial the appropriate call forwarding code. Call ForwardCode QPe All0 Busy/no answer1 Busy2 Outside3No answer 4Note: Beginning with CPC-AI1 and CPC-B Version 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--External. If you are forwarding to an extension, enter the extension number. If you are forwarding to an outside number, press AUTO plus the appropriatespeed did number. Note: Outside numbers used for call forwarding must already be programmed into speed dialing. (See page 5-35 for instructions.) Replace the handset or press ON/OFF. To cancel Call Forwarding 1.Lift the handset or press ON/OFF.2. Dial “72.” 3.Replace the handset or press ON/OFF. Related Programmingl FFl (System): Call Forward No Answer Timer
Chapter 5. DSLT FeaturesSection 700 - Operationl FFl (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.1 or higher) *FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) lFF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B Version 3.1 or higher) lFF3 (Extension): Permanent Call Forward Extension (CPC-AI1 and CPC-B Version 3.1 or higher) l FFlO (Speed Dialing): System Speed Dial Numbers l FFlO (Speed Dialing): Personal Speed Dial Numbers Considerations lCalls can be forwarded to extensions that have call forwarding activated. For example, phone “A” can be forwarded to phone “B,” even if phone “B” is forwarded to voice mail. lWith CPC-B 4.07 and later, extensions receiving forwarded trunk calls display “CFWD NNN XXXXXX,” where “NNN” = the extension that forwarded the call and“XXXXXX” = the trunk name or number. lIn CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages cancel Call Forwarding. Beginning with CPC-B Version 5.0, calls to an extension with DND or Ab.sence Message turned on are treated differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls. lVoice calls do not forward when Call Forwarding--No Answer is used. lExtensions for which CallForwarding-External has been set cannot: -Be in the middle of an outside call when the feature is activated. -Have a toll restriction setting that prohibits outside calls. 3-1-.-...-.--- -- ’ -- .-----__ --DBS Manual - Issued 8/l/95.ms-70-7m..-.-- ..=-
Section 700 - OperationChapter 5. DSLT Features lCalls can be forwarded to a third-party voice mail (a system other than the DBS Voice Mail) by using the “Call Forward ID Code” described on page 2-13. lBeginning with CPC-AI1 and CPC-B Version 7.0. all call types can be forwarded outside using speed dials. However, if Least Cost Routing is activated, dial “9” trunks cannot be used. Select another trunk group instead (8 l-86). Call Hold (A!1 Versions) DescriptionThe HOLD key provides either exclusive or system hold, depending on system programming. With Exclusive Hold, only the ext.ension that held the call can retrieve it. With System Hold, another extension can retrieve the call. Operation To place a call on Hold: Press the HOLD key. To release the call: Press the HOLD key again. Related Programming lFFl (System): Non-appearing Central Office Line Hold lFFI (System): Recall Timer for Extension-Held Intercom Calls lFFI (System): Recall Timer for Extension-Held CO Calls lFFl (System): Trunk Line Automatic Hold (Key Bank Hold) ConsiderationslA held call will recall if it is not retrieved before the Hiold Recall Timer expires.
Chapter 5. DSLT FeaturesSection 700 - Operation lIf there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However, no tone is issued at the Attendant Phone if Night Mode is activated. lIf your system has onhook transfer activated, and you have placed an outside call on hold and then made an Intercom Call, make sure the other extension presses the FLASH key or hangs up before you do. If you hang up before the other extension, the held outside line will be transferred to that extension.lAn error tone is issued if you attempt to hold more than one call at once. lThe DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 2-34) for more information. Call Park (Ail Versions) Description You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Simply park the call and then page the person to whom you want to transfer the call. That person can answer the call from any extension by dialing the number of the extension that parked the call. Operation To park a call: 1.Press the HOLD key. 2. Dial “75.” To retrieve a parked call:1. Lift the handset. The phone issues intercom dial tone.2. Dial “76.” 3.Dial the number of the extension that parked the call.
Section 700 - OperationChapter 5. DSLT Features To retrieve a call parked by the attendant (after receiving the park number from the attendant): 1.Pick up the handset. The phone issues intercom dial toned. 2. Dial “76.” 3.Enter the Park Number assigned to the call. “PARK PICK XX” (where “xx” is the park number) appears, and then “CO TALK #XX’ (where “XX” is the trunk number of the call) appears. Related Programming lFFl (System): Attendant Park Hold Recall Timer l FFl (System): Extension Park Hold Recall Timer Considerations lAn alarm tone is issued if a parked call is not released before the Park Recall Timer expires. If this happens, the user that parked the call can retrieve it by picking up the handset. If no one retrieves the call after the Park Recall Timer expires, a second alarm is issued at the attendant phone(s).lYou cannot park more than one outside line at a time. l The Call Park Recall Timer is similar to the Recall Timer, except that whenthe Call Park Recall Timer is set for “0” a call automatically recalls in three minutes. DBSa