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Panasonic Cpc+AII/B Digital Business System Release Notes Manual
Panasonic Cpc+AII/B Digital Business System Release Notes Manual
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Section 700 - Operation Off-Premises ExtensionChapter 2. System Features (All Versions) Description SLTs that are located in remote locations can be connected to the DBS through the Off-Premises Extension (OPX) Adaptor. Off-premise phones can be connected through a direct line to the DBS or through the central office, depending on how far they are from the main cabinet. For specifications, see Installation (Section 300). Operation Feature operation for OPX extensions is the same as for local SLTs connected to the DBS. Related Programming l FF3 (Extension): Terminal Type Hardware Requirements lOne OPX Adaptor (VB-43702) is required for each OPX extension. lWhen OPX extensions are connected through the central office, an external ringer supply may be required. Tf required, the ringing supply is connected to the OPX Adaptor. Considerations lUp to 8 OPX extensions can be connected to a system. l The DBS side of the OPX Adaptor is connected to a digital estension port.. Paging (All Versions) Description Internal paging is accomplished through the speakers of your system’s key phones. The Paging feature allows you to contact someone temporarily awayDBS-70-700DBS Manual - issued 8/l/95.Page 2-39
Chapter 2. System FeaturesSection 700 - OpefaikTr. from an extension, give instructions to an entire group, or Communicate wi& several people at once. If an external paging system is connected to your system, pages can also be sent through its speakers. Beginning with CPC-B Version 3.1, the Paging feature can also be programmed to time out after sixty seconds. When a page call times out, a busy tone is sent to the extension that initiated the page. Operation To use the Paging feature: 1.Pick up the handset. 2.Press “#,” then enter the number of the desired Paging Group (00-07). The EXT LED lights. 3. Make your announcement. 4. Replace the handset, Related Programming 0FFl (System): Page Duration (CPC AII and CPC-B Version 3.1 or higher) lFFl (System): External Page Interface Control for Paging Groups lFF3 (Extension): Extension Page Group Hardware Requirements lExternal relays and an amplifier are required for external paging. Considerations lIf an external paging system has been connected to Paging Groups 00-07, pages can be made through the external speakers. Voice Paging can also be heard over the extensions in groups 00-07. lAn extension can belong to more than one paging group. lA maximum of eight Paging Groups can be assigned to a system. lOnly one page may be performed at a time with one exception. Pages to group 00 always take priority. If you page group 00 while another extension is paging group 01-07, the other page terminates. The other pager receives busy and “Page Overridden” displays on the telephone. Page 2-40DBS Manual - issued 8/l/95DBS-70-700
Section 700 - Operation Chapter 2. System Features lPaging cannot be heard at busy extensions or at extensions for which the Do Not Disturb, Call Forwarding, or Absence Message feature is activated. lYou can answer Paging from an idle extension by dialing the Meet-Me Answer code (“77”) during a page or if in a call, placing the call on hold and dialing “77.” Power Failtire Transfer (All Versions) Description This feature provides telephone service to a limited number of SLTs during a power failure. The SLTs are connected to the CO via a Power Failure Unit PW. In the event of a power failure, the power failure extensions have dial tone directly from the CO; system features and restrictions do not apply. Hardware Requirements lPower Failure Unit (VA-43703) lAn SLT that will be connected to the PFU. Considerations lUp to four SLTs can be connected to one Power Failure Unit. lIf a call is in progress through the PFU when the power is restored, the call will be disconnected. lFor added protection against power outages, backup batteries can be installed in the DBS. Backup batteries provide full telephone service and system features to all DBS extensions for a limited amount of time. With maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 and 72, and up to 30 minutes for the DBS 96. DBS-70-700DBS Manual - Issued 8/l/95Page 2-41
Chapter 2. System FeaturesSection 700 - Operation Remote Maintenance (All Versions) Des&p tion The DBS can be programmed from a remote terminal or from a remote PC. Remote programming can be accomplished using the Remote Programming Mode or by using Panasonic’s PCAS (Personal Computer Administration System) or DBS Manager software. Remote Programming Mode (All Versions) Description Remote Programming Mode uses a “dumb” terminal or a PC to access the DBS. This method of remote maintenance is less sophisticated and more difficult than using PCAS or DBS Manager. You can enter the Remote Programming Mode through any of these three methods: lBy using a local PC and communications package to connect directly to the DBS serial port . lBy dialing into the system through a direct DISA trunk lBy dialing into the system.through a regular CO trunk, then requesting the operator to enter the Remote Programming ID Code. Operation Terminal Programming Through a Direct Connection When programming from a terminal connected to the RS-232C (SMDR) port, perform the following steps: 1. Make certain the cables are configured and connected as outlined in Section 300. 2. Make certain the DBS is in the SMDR mode by entering the following code from the attendant port: ON/OFF #93 3. Enter your terminal communications program and make sure your PC’s data communications settings match those of the DBS. Page 2-42DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 2. System Features 4. From your terminal communications program, type the following command: ##99xxxx (where xxxx = the site’s password) 5. After the DBS responds, type P and then press Enter. Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.“) Terminal Programming Through BISANote: The DBS must be equipped with an MFR card and a RAI card to a!lowterminal programming using this method. When programming through a DISA trunk, perform the following steps: I. Dial into the DBS through a DISA trunk. 2. Once you are connected, type #69999 from your terminal communications program.3. After the DBS responds with REMT>, type P and then press Enter. Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.“) Terminal Programming Through a CO Trunk and Operator TransferNote: The DBS must be equipped with an MFR card and a RAI card to allow terminal programming using this method. When programming through a normal trunk, perform the folloiving steps: I. Dial into the DB S through a normal trunk. 2. Ask the operator to place you on hold and dial #69999 to transfer you into remote programming. 3. After the DBS responds with REMT>, type P and then press Enter. Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.“) DBS ManuaT-ksued 8/l I95Page 2-43
Chapter 2. System FeaturesSection 700 - OperationTerminal Programming Commands Use the following commands to navigate terminal programming: CommandDescription -01Access System parameters -02Access Trunk parameters -03Access Extension parameters -04Access Ring assignments -0sAccess FF-key assignments -06Access Name assignments -07Access Toll Restriction data 48Access Least Cost Routing data -09Access Copy mode -10Access Speed Dial data -BBack to previous address -bBack to previous port -FForward to next address -tForward to next port -RReturn IO provide mode Crrl-ZQuit Remote Programming Using PCAS or DBS Manager(CPC-A 3.1 and higher, CPC-A II, and CPC-B 1 .O and higher) Description PCAS provides a menu-driven interface for remote maintenance. For complete details about using PCAS, see the PCAS User-S Guide.Very similar to PCAS but more enhanced is the Windows-based program DBS Manager. For complete details of using DBS Manager, see the DBS Manuger tiser’s Guide.The primary function of these programs is to allow you to set up and maintain DBS settings using a PC. Their communications capabilities allow you to maintain the DBS settings while you are on-site with the DBS, or while you are off-site at a remote location. These programs enable you to perform tasks such as: l Setting up communications information Page 2-44DBS ManGiGlZGdWVK..-.. ~--.-.. -.~..uBs~,o~/oo ~.~~__.
Section 700 - OperationChapter 2. System Features l Connecting your PC with a customer’s DBSl Maintaining DBS parameters lBacking up and restoring customer databases. Station Class of Service (CPC-AII and CPC-B Version 3.1 or higher) DescriptionStation Class of Service provides a way to restrict access to certain extension features. Station Class of Service 0 provides access to all features. By default, all extensions are assigned to this class of service. Classes of Service l-8 can be modified to allow and restrict access to specific features. The following table shows the features that can be enabled/disabled for station classes of service. Table 2-l. Station Classes of Service Class of Service Features NumberFeature 1Dial Tone On/Off (#50) 2Head/Handset Exchange (#IS 1) 3BGM On/Off (#53) 4Absence Message Set/Reset (7 1) 5Call Forward Set/Reset (72) 6Do Not Disturb (73) 7Station Lockout (74) 8Park Hold (75) 9Park Pick Up (76) 10Meet Me Answer (77) 11UNA Pickup (78) 12Direct Pickup (79) 13Group Pickup (70) 14Tone/Voice Mode ( 1) 15Message Waiting Set (2) 16Busy Override (4) 17Call Waiting (3) 18Offhook Voice Announce (5) 19Central Office Call Queuing (2)
Chapter 2. System FeaturesSection 700 - Operation 20 21SLT Transfer (8) Call Forwarding--Outside (720, 721, 722. 724) (CPC AI1 and CPC-B Version 7.0 or higher) Call Forwarding--External (723) ( CPC-A and CPC-AII/CPC-B Versions prior to 7.0) Note: Call forwarding -- External (723) only allows external call forwarding for internalcalls. Related Programming lFFl (System): Extension Class Of Service Setting lFF3 (Extension): Extension Class of Service Assignment Considerations lSome features that are in use at the time they are disabled from the Class of Service cannot be cancelled. For instance, if background music is turned on at a phone at the time background music is disabled from the class of service, the background music at the phone cannot be turned off. Make certain that features are not iri use when removed from a class of service. (If a feature is accidentially left active, simply reenable the feature in the class of service and turn off the feature.) Station Hunting (All Versions)Station hunting allows calls to be automatically transferred among a preselected group, of phones.When a call terminates to a busy extension in a hunt group, the call automatically transfers to another extension in the group. If the second extension is busy, the call automatically transfers to another member of the group.Several methods of station hunting are available. The CPC version determines which methods are available. Page 2-46DBS Manual - Issued 8/l/95DBS-70-700
Section 700 - OperationChapter 2. System Features Terminal and Circular Hunting(CPC-A: CPC-B Versions Prior to 2.0) DescriptionCPC-A and CPC-B Versions prior to 2.0 provide terminal and circular hunt groups. Terminal Hunt GroupsWith terminal hunt groups, a call must ring at the first extension in the group in order for hunting to be invoked.if the first extension of the hunt group is busy, the call automatically transfers to the next extension in the group. If that extension is busy, the tail continues to hunt through the group. The order in which the call hunts is determined by how the group is programmed. Up to eight extensions can be placed in the group, and calls will always hunt from member 1, to member 2, to member 3, and so on.If desired, another hunt group can be designated to receive calls should ail the members of the original group be busy or not answer. A pilot number must be designated as the first extension in a terminal hunt group. A pilot number is a fictitious extension number that, when dialed, starts the hunting process through the group. In CPC-A and CPC-B Versions prior to 2.0, a pilot number can be provided by adding a resistor to an analog port. See “Hardware Requirements” for details. Circular Hunt GroupsWith circular hunting, hunting is initiated by calling any extension in the group. If the called extension is busy, the call will hunt through the next members of the group until the end of the hunt group is reached. If the call reaches the end of the group without reaching an idle extension, it will transfer back to the first member of the group until one full circle is completed.If desired, another hunt group can be designated to receive calls should all the members of the original group be busy. Related Programming lFF4 (Ringing and Hunt Groups): Hunt Group Member Table lFF4 (Ringing and Hunt Group): Call Next Hunt Group u$STwanuat - Issuea WV93rage Z-41 -
Chapter 2, System FeaturesSection 700 - Operation lFF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups lFF4 (Ringing and Hunt Groups): Ringing Assignments (all) Hardware Requirements lA pilot number can be provided by installing a 2 watt 450 Ohm resistor on the analog port that will be dialed to initiate station hunting. The resistor is placed across the tip and ring of the designated analog port. The resistor will “busy” the port. When the busy pilot number is called, the call will hunt through the other extensions in the group.. Considerations Eight Station Hunt Groups can be programmed; a single Hunt Group can contain up to eight extensions, including the pilot extension.If all extensions in a group are busy and an alternate group has not been designated, CO calls will queue, and intercom calls will receive busy tone. If the first extension within a hunt group activates an absence message, callforwarding, or DND, the hunt feature will not work. If an extension other than the first extension activates an absence message, call forwarding, or DND, the hunt feature will skip that extension, and proceed to the next extension within the group.The amount of time a call rings at a hunt group member before transferring to another hunt group member is determined by the Call Forward--No Answer Timer. An SLT hunt group member that places a call on hold and then replaces thehandset will not receive additional hunt group calls until the held call is released. An extension that is a member of a hunt group cannot be a member of another hunt group or a member of call coverage group. The offhook signaling option should be removed from members in a hunt group. .-. .--