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ATT DEFINITY Communications System Generic 3 Instructions Manual

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    							Introduction
    1-26Issue  3   March 1996 
    1. Available when DCS software is p urchased.
    Table 1-6. Feature Availability β€” Continued
    Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
    DCS Ove r IS DN-PRI  D-Channel N/A O
    1N/A O1O1O1
    DCS Trunk  Group  Busy/Warning  
    IndicationN/A O1N/A O1O1O1
    Default Dialing S S S S S S
    Dial Ac cess to Attendant S S S S S S
    Dial Plan S S S S S S
    Digital Multiplexed Interface S S S S S S
    Direct Department Calling (DDC) and  
    Uniform Call Distribution (UCD)SSSSSS
    Direct Inward Dialing (DID) S S S S S S
    Direct Inward and Outward Dialing 
    (DIOD) β€” InternationalSSSSSS
    Direct Outward Dialing (DOD) S S S S S S
    Distinc tive Ringing S S S S S S
    Do Not Distur b S S S S S S
    DS1 Trunk Service S S S S S S
    E1 Trunk Service V2 V2 V2 V2 GD V2
    EIA Interface S S S S S S
    Emergency Ac cess to the Attendant S S S S S S
    En ha n c e d  DCS (EDCS) V2 V2 V2 V2 G D V2
    End-to-End Signaling V2 V2 V2 V2 GD V2
    Expert Agent Selection N/A V2† N/A V2† V2† V2†
    Extension Number Portability V2 V2 V2 V2 V2 S
    Exte nde d  Tru nk Ac c e s s V2 V2 V2 V2 V2 S 
    						
    							Organization of Features
    Issue  3   March 1996
    1-27
    1. Available when ISDN-PRI software is purchased for public and private networking.
    2. Available when the Basic Call Center Option is purc hased.
    3. Available when ACD software is purchased.
    Table 1-6. Feature Availability β€” Continued
    Feature G3vs ABPG3vs 
    PBP G3s ABP G3s PBP G3i G3r
    Facility and Non-Facility Associated 
    SignalingN/A O
    1N/A O1O1O1
    Facility Busy Indication S S S S S S
    Facility Restric tion Levels (FRLs) S S S S S S
    Fa c i l i t y  Te s t  C a l l s S S S S S S
    Flexible Billing V4/O V4/O V4/O V4/O V4/O V4/O
    Forced Entry of Account Codes N/A O N/A O O O
    Forced Password Aging V3 V3 V3 V3 V3 V3
    Generalized Route Selection N/A O
    1N/A O1O1O1
    Go to Cover S S S S S S
    Hold S SS SSS
    Holdβ€”Automatic V2 V2 V2 V2 GD S
    Hot Line Service S S S S S S
    Hunting S SS SSS
    Inbound Call Management N/A O N/A O O O
    Individual Attendant Access S S S S S S
    Information System Network (ISN) 
    InterfaceSSS SSS
    Integrated Directory S S S S S S
    Integrated Services Digital Network 
    β€” Basic Rate InterfaceN/A N/A S S S S
    Integrated Services Digital Network 
    β€” Primary Rate InterfaceN/AON/A OOO
    Intercept Treatment S S S S S S
    Intercom β€” Automatic S S S S S S
    Intercom β€” Dial S S S S S S
    Internal Automatic Answer S S S S S V2
    Inter-PBX Attendant Calls S S S S S S
    Intraflow and  Interflow O
    2O3O2O3O3O3
    Last Number Dialed S S S S S S 
    						
    							Introduction
    1-28Issue  3   March 1996 
    1. Available when the Voice Mail A pp lication Support Option is purchased.
    2. CMS is optionally available as an adjunct. Move Agents from CMS is only availab le if CMS is
    selec ted .
    Table 1-6. Feature Availability β€” Continued
    Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
    Leave Word Calling O
    1SO1SSS
    Line Loc kout S S S S S S
    Look Ahead  Interflow N/A O N/A O O O
    Lou dsp eaker Pagin g Access S S S S S S
    Loudsp eaker Paging  Access β€” Deluxe S S S S S S
    Malicious  Call Trace V2 V2 V2 V2 V2 S
    Manual Message Waiting S S S S S S
    Manual Originating Line Service S S S S S S
    Manual Signaling S S S S S:S
    MERLIN./System 25 β€” Voi ce Terminal 
    Sup p ort (731xH Series)SSSSSV2
    Mo d e m Po ol in g S S S S S S
    Move Agents from CMS O
    2O2O2O2O2O2
    Multi-Appearance Preselection and 
    Pre fer en c eSSSSSS
    Multiple Call Handling V3/O V3/O V3/O V3/O V3/O V3/O
    Multiple Listed Directory Numbers S S S S S S
    Music-on-Hold Ac cess S S S S S S
    Names Registration S S S S S S
    Network Access β€” Private S S S S S S
    Network Access β€” Public S S S S S S
    Night Service β€” Hunt Group S S S S S S
    Night Service β€” Night Console Service S S S S S S
    Night Service β€” Night Station Service S S S S S S
    Night Service β€” Trunk Answer from Any 
    Sta ti onSSSSSS 
    						
    							Organization of Features
    Issue  3   March 1996
    1-29
    Table 1-6. Feature Availability β€” Continued
    Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
    Night Service β€” Trunk Group S S S S S S
    Off-Premises Station S S S S S S
    PC Ap p lication Software Translation 
    Exchange (PASTE)V4 V4 V4 V4 V4 V4
    PC Interface S S S S S S
    PC/P BX Con ne c t ion S S S S S S
    Personal Central Offi ce Line (PCOL) S S S S S S
    Personalized Ringing S S S S S S
    Power Failure Transfer S S S S S S
    Priority Calling S S S S S S
    Privacy β€” Attendant Lockout S S S S S S
    Privacy β€” Manual Exclusion S S S S S S
    Property Management System Interface S S S S S S
    Pull Transfer V2 V2 V2 V2 GD V2
    QSIG Global Networking V2 V2 V2 V2 V2 V2
    Queue Status Indications S S S S S S
    Recall Signalin g S S S S S S
    Recent Change History S S S S S S
    Recorded Announcement S S S S S S
    Recorded Telephone  Dictation  Access S S S S S S
    Redirection On No Answer (RONA) V2 V2 V2 V2 V2 V2
    Remote Access S S S S S S
    Report Scheduler and System Printer S S S S S S
    Restric tion β€” Controlle d S S S S S S
    Restric tion β€” Fully Restric te d Service V2 V2 V2 V2 GD S
    Restric tion β€” Miscellaneous Terminal S S S S S S
    Restric tion β€” Miscellaneous Trunk S S S S S S 
    						
    							Introduction
    1-30Issue  3   March 1996 
    1. Available when the System Measurements Option p ackage or the Basic Call Center Option
    package is purchased.
    Table 1-6. Feature Availability β€” Continued
    Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
    Restric tion β€” Toll S S S S S S
    Restric tion β€” Voice Terminal β€” Inward S S S S S S
    Restric tion β€” Voice Terminal β€” Manual 
    Terminatin g LineSSSSSS
    Restric tion β€” Voice Terminal β€” 
    OriginationSSSSSS
    Restric tion β€” Voice Terminal β€” 
    Outwar dSSSSSS
    Restric tion β€” Voice Terminal β€” Pub lic V2 V2 V2 V2 GD V2
    Restric tion β€” Voice Terminal β€” 
    TerminationSSSSSS
    Ring ba ck Queuing S S S S S S
    Ringer Cutoff S S S S S S
    Ringing β€” Abbreviated and  Delayed V4 V4 V4 V4 V4 V4
    Rotary Dialing S S S S S S
    R2- MF C V2 V2 V2 V2 GD V2
    Security Violation Notification (SVN) S S S S S S
    Send All Calls S S S S S S
    Senderized Operation S S S S S S
    Service Observing S S S S S S
    Single-Digit Dialing and Mixed Station 
    NumberingSSSSSS
    Stra i g htforward Outward Completion S S S S S S
    Subnet Trunking S S S S S S
    Switch Based  Bulletin Board V3 V3 V3 V3 V3 V3
    System Measurements O
    1SO1SSS
    System Status Rep ort S S S S S S
    Temporary Bridged Appearance S S S S S S
    Tenant Partitioning V4/O V4/O V4/O V4/O V4/O V4/O
    Terminal Translation Initiation V2 V2 V2 V2 V2 S
    Terminatin g Extension Group S S S S S S 
    						
    							Organization of Features
    Issue  3   March 1996
    1-31
    1. Available with ARS or Private Network A ccess (PNA) software.
    2. Timed Reminder and Attendant Timers held c all timer transfer to β€˜β€˜aatd.’’ Standard in
    G3vs/G3sABP, G3vs/G3sPBP,  G3i, and G3r.
    3. Transfer Outgoing Trunk to Outgoing Trunk is not available with G3vs/G3s ABP.
    Table 1-6. Feature Availability β€” Continued
    Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
    Through Dialing S S S S S S
    Time of Day Routin g O
    1O1O1O1O1O1
    Timed Reminder and Attendant 
    Ti me r sS2S2S2S2S2S2
    To u c h-T on e  Dia li n g S S S S S S
    Transfer S S S S S S
    Transfer Outgoing Trunk to Outgoing 
    Tru nkV2
    3V2 V23V2 V2 S
    Traveling Class Marks (TCMs) N/A O N/A O 0 0
    Trunk Flash S S S S S S
    Trunk Group Busy/Warning Indicators 
    to AttendantSSSSSS
    Trunk Identification By Attendant S S S S S S
    Trunk-to-Trunk Transfer S S S S S S
    Uniform Dial Plan (UDP) N/A O N/A O O O
    Unrestricted Uniform Dial Plan (UDP) NA V2 NA V2 V2
    VDN of Origin Announ cements V3 V3 V3 V3 V3 V3
    Visu al ly Im p a ire d A tte n d an t Services 
    (VIA S)V2 V2 V2 V2 G D V2
    Voice Message Retrieval S S S S S S
    Voice Response Integration V2† V2† V2† V2† V2† V2†
    Vo i c e T e r m i na l  A l e r t i n g  O p t i o n s V2 V2 V2 V2 V2 V2
    Voice Terminal Disp lay S S S S S S
    Vu Sta t s V3 V3 V3 V3 V3 V3
    Wi d e ban d  Swit c h in g V2† V2 † V2 † V2† V2† V2 †
    World Class Core BRI V4 V4 V4 V4 V4 V4
    Wo r l d  C l a s s To n e  D e t e c t i o n V2 V2 V2 V2 G D V2
    Wo r l d  C l a s s To n e  G e n e r a t i o n V2 V2 V2 V2 G D V2 
    						
    							Issue  3   Marc h 19962-1 
    2
    Functional Description
    Overview
    This chapter describes the DEFINITY switch features, functions, and services, 
    and p resents these capabilities classified into six categories: Voice 
    Management, Data Management, Network Services (including World Class 
    Routing), System  Management,  Hospitality Services, and Call Center Services. 
    Each group of functions and services, including a listing of associated features, 
    is described separately in a section of this chapter.
    See Chapter 3 for detailed information on individual features. (The feature 
    descriptions in Chapter 3 are arranged in alphabetical order.)
    NOTE:
    It is useful to consider the features and functions from the perspective of 
    the following functional views: System View, Call Center View, PBX-to-Host 
    View, Voice Processing View, Network View (including World  Class 
    Routing), System  Management View, Desktop View, Hospitality View, and 
    Supp ort View. Some features and functions support several of these views, 
    so the views should not be seen as discrete categories for listing features 
    and functions. For  a description of the system organized from a functional 
    perspective, see 
    An Introduction to DEFINITY. Communications System 
    Generic 3
    , 555-230-020. 
    						
    							Functional Description
    2-2Issue  3   March 1996 
    Voice Management Overview
    The Voice Management features try to meet the individual communications 
    needs of everyone in the system.  As the individual needs change, the assigned 
    features can also be changed. The Voice Management features provide many 
    important services with benefits such as saving time and making calling more 
    convenient.
    Voice Management Features
    The following features are associated with Voice Management:
    nAbbreviated Dialing
    nAlternate Facilities Restriction Levels
    nAttendant Auto-Manual Splitting
    nAttendant Call Waiting
    nAttendant Control of Trunk Group Access
    nAttendant Direct Extension Selection With Busy Lamp Field
    nAttendant Direct Trunk Group Selection
    nAttendant Display
    nAttendant Intrusion (Call Offer)
    nAttendant Override
    nAttendant Priority Queue
    nAttendant Recall
    nAttendant Release Loop Operation
    nAttendant Serial Callin g
    nAudio Information Exchange (AUDIX) Interface
    nAudible Message Waiting
    nACD - Auto-Available Split
    nAuto-Start/Don’t Split
    nAutomatic Callback
    nAutomatic Incoming Call Disp lay
    nAutomatic Transmission Measurement System (ATMS)
    nAuthorization Codes
    nAutomatic Callback
    nAutomatic Incoming Call Disp lay
    nBrid ged Call Ap pearance β€” Multi-Ap pearance Voice Terminal 
    						
    							Voice Management Overview
    Issue  3   March 1996
    2-3
    nBrid ged Call Ap pearance  β€” Single-Line Voice Terminal
    nBusy Verification of Terminals and Trunks
    nCall By Call Service Selection
    nCall Coverage
    nCall Forwarding All Calls
    nCall Forward Busy/Don’t Answer
    nCall Park
    nCall Pickup
    nCall Waiting Termination
    nCDR Account Code Dialing
    nCentralized Attendant Service
    nClass of Restriction
    nClass of Service
    nCode Calling Access
    nConference β€” Attendant
    nConference β€” Terminal
    nConsult
    nCoverage Callback
    nCoverage Incoming Call Identification
    nDial Access to Attendant
    nDial Plan
    nDirect Department Calling and Uniform Call Distribution
    nDirect Inward Dialing
    nDirect Outward Dialin g
    nDistinctive Ringing
    nEmergency Access to the Attendant
    nFacility Busy Indication
    nGo To Cover
    nHold
    nHold - Automatic
    nHot Line Service
    nHunting
    nIndividual Attendant Access 
    						
    							Functional Description
    2-4Issue  3   March 1996 
    nIntegrated Directory
    nIntegrated Services  Digital  Network β€” Basic Rate Interface (ISDN-BRI)
    nIntercept Treatment
    nIntercom β€” Automatic
    nIntercom β€” Dial
    nInternal Automatic Answer (G3i)
    nInter-PBX Attendant Calls
    nLast Numb er Diale d
    nLeave Word Calling
    nLine Lockout
    nLoudspeaker Paging Access
    nLoudspeaker Paging Access β€” Deluxe
    nManual Message Waiting
    nManual Originating Line Service
    nManual Signaling
    nMERLIN/System 25 Voice Terminal Sup p ort β€” 731xH Series
    nMisoperation Handling
    nMulti-Appearance Preselection and Preference
    nMultiple Listed Directory Numbers
    nMultiple Music-on-Hold
    nMusic-on-Hold Access
    nNight Service β€” Hunt Group
    nNight Service β€” Night Console Service
    nNight Service β€” Night Station Service
    nNight Service β€” Trunk Answer From Any Station
    nNight Service β€” Trunk Grou p
    nPersonal Central Office Line
    nPersonalized Ringing
    nPower Failure Transfer
    nPriority Calling
    nPrivacy β€” Attendant Lockout
    nPrivacy β€” Manual Exc lusion
    nRecall Signaling 
    						
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