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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Introduction 1-26Issue 3 March 1996 1. Available when DCS software is p urchased. Table 1-6. Feature Availability β Continued Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r DCS Ove r IS DN-PRI D-Channel N/A O 1N/A O1O1O1 DCS Trunk Group Busy/Warning IndicationN/A O1N/A O1O1O1 Default Dialing S S S S S S Dial Ac cess to Attendant S S S S S S Dial Plan S S S S S S Digital Multiplexed Interface S S S S S S Direct Department Calling (DDC) and Uniform Call Distribution (UCD)SSSSSS Direct Inward Dialing (DID) S S S S S S Direct Inward and Outward Dialing (DIOD) β InternationalSSSSSS Direct Outward Dialing (DOD) S S S S S S Distinc tive Ringing S S S S S S Do Not Distur b S S S S S S DS1 Trunk Service S S S S S S E1 Trunk Service V2 V2 V2 V2 GD V2 EIA Interface S S S S S S Emergency Ac cess to the Attendant S S S S S S En ha n c e d DCS (EDCS) V2 V2 V2 V2 G D V2 End-to-End Signaling V2 V2 V2 V2 GD V2 Expert Agent Selection N/A V2β N/A V2β V2β V2β Extension Number Portability V2 V2 V2 V2 V2 S Exte nde d Tru nk Ac c e s s V2 V2 V2 V2 V2 S
Organization of Features Issue 3 March 1996 1-27 1. Available when ISDN-PRI software is purchased for public and private networking. 2. Available when the Basic Call Center Option is purc hased. 3. Available when ACD software is purchased. Table 1-6. Feature Availability β Continued Feature G3vs ABPG3vs PBP G3s ABP G3s PBP G3i G3r Facility and Non-Facility Associated SignalingN/A O 1N/A O1O1O1 Facility Busy Indication S S S S S S Facility Restric tion Levels (FRLs) S S S S S S Fa c i l i t y Te s t C a l l s S S S S S S Flexible Billing V4/O V4/O V4/O V4/O V4/O V4/O Forced Entry of Account Codes N/A O N/A O O O Forced Password Aging V3 V3 V3 V3 V3 V3 Generalized Route Selection N/A O 1N/A O1O1O1 Go to Cover S S S S S S Hold S SS SSS HoldβAutomatic V2 V2 V2 V2 GD S Hot Line Service S S S S S S Hunting S SS SSS Inbound Call Management N/A O N/A O O O Individual Attendant Access S S S S S S Information System Network (ISN) InterfaceSSS SSS Integrated Directory S S S S S S Integrated Services Digital Network β Basic Rate InterfaceN/A N/A S S S S Integrated Services Digital Network β Primary Rate InterfaceN/AON/A OOO Intercept Treatment S S S S S S Intercom β Automatic S S S S S S Intercom β Dial S S S S S S Internal Automatic Answer S S S S S V2 Inter-PBX Attendant Calls S S S S S S Intraflow and Interflow O 2O3O2O3O3O3 Last Number Dialed S S S S S S
Introduction 1-28Issue 3 March 1996 1. Available when the Voice Mail A pp lication Support Option is purchased. 2. CMS is optionally available as an adjunct. Move Agents from CMS is only availab le if CMS is selec ted . Table 1-6. Feature Availability β Continued Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r Leave Word Calling O 1SO1SSS Line Loc kout S S S S S S Look Ahead Interflow N/A O N/A O O O Lou dsp eaker Pagin g Access S S S S S S Loudsp eaker Paging Access β Deluxe S S S S S S Malicious Call Trace V2 V2 V2 V2 V2 S Manual Message Waiting S S S S S S Manual Originating Line Service S S S S S S Manual Signaling S S S S S:S MERLIN./System 25 β Voi ce Terminal Sup p ort (731xH Series)SSSSSV2 Mo d e m Po ol in g S S S S S S Move Agents from CMS O 2O2O2O2O2O2 Multi-Appearance Preselection and Pre fer en c eSSSSSS Multiple Call Handling V3/O V3/O V3/O V3/O V3/O V3/O Multiple Listed Directory Numbers S S S S S S Music-on-Hold Ac cess S S S S S S Names Registration S S S S S S Network Access β Private S S S S S S Network Access β Public S S S S S S Night Service β Hunt Group S S S S S S Night Service β Night Console Service S S S S S S Night Service β Night Station Service S S S S S S Night Service β Trunk Answer from Any Sta ti onSSSSSS
Organization of Features Issue 3 March 1996 1-29 Table 1-6. Feature Availability β Continued Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r Night Service β Trunk Group S S S S S S Off-Premises Station S S S S S S PC Ap p lication Software Translation Exchange (PASTE)V4 V4 V4 V4 V4 V4 PC Interface S S S S S S PC/P BX Con ne c t ion S S S S S S Personal Central Offi ce Line (PCOL) S S S S S S Personalized Ringing S S S S S S Power Failure Transfer S S S S S S Priority Calling S S S S S S Privacy β Attendant Lockout S S S S S S Privacy β Manual Exclusion S S S S S S Property Management System Interface S S S S S S Pull Transfer V2 V2 V2 V2 GD V2 QSIG Global Networking V2 V2 V2 V2 V2 V2 Queue Status Indications S S S S S S Recall Signalin g S S S S S S Recent Change History S S S S S S Recorded Announcement S S S S S S Recorded Telephone Dictation Access S S S S S S Redirection On No Answer (RONA) V2 V2 V2 V2 V2 V2 Remote Access S S S S S S Report Scheduler and System Printer S S S S S S Restric tion β Controlle d S S S S S S Restric tion β Fully Restric te d Service V2 V2 V2 V2 GD S Restric tion β Miscellaneous Terminal S S S S S S Restric tion β Miscellaneous Trunk S S S S S S
Introduction 1-30Issue 3 March 1996 1. Available when the System Measurements Option p ackage or the Basic Call Center Option package is purchased. Table 1-6. Feature Availability β Continued Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r Restric tion β Toll S S S S S S Restric tion β Voice Terminal β Inward S S S S S S Restric tion β Voice Terminal β Manual Terminatin g LineSSSSSS Restric tion β Voice Terminal β OriginationSSSSSS Restric tion β Voice Terminal β Outwar dSSSSSS Restric tion β Voice Terminal β Pub lic V2 V2 V2 V2 GD V2 Restric tion β Voice Terminal β TerminationSSSSSS Ring ba ck Queuing S S S S S S Ringer Cutoff S S S S S S Ringing β Abbreviated and Delayed V4 V4 V4 V4 V4 V4 Rotary Dialing S S S S S S R2- MF C V2 V2 V2 V2 GD V2 Security Violation Notification (SVN) S S S S S S Send All Calls S S S S S S Senderized Operation S S S S S S Service Observing S S S S S S Single-Digit Dialing and Mixed Station NumberingSSSSSS Stra i g htforward Outward Completion S S S S S S Subnet Trunking S S S S S S Switch Based Bulletin Board V3 V3 V3 V3 V3 V3 System Measurements O 1SO1SSS System Status Rep ort S S S S S S Temporary Bridged Appearance S S S S S S Tenant Partitioning V4/O V4/O V4/O V4/O V4/O V4/O Terminal Translation Initiation V2 V2 V2 V2 V2 S Terminatin g Extension Group S S S S S S
Organization of Features Issue 3 March 1996 1-31 1. Available with ARS or Private Network A ccess (PNA) software. 2. Timed Reminder and Attendant Timers held c all timer transfer to ββaatd.ββ Standard in G3vs/G3sABP, G3vs/G3sPBP, G3i, and G3r. 3. Transfer Outgoing Trunk to Outgoing Trunk is not available with G3vs/G3s ABP. Table 1-6. Feature Availability β Continued Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r Through Dialing S S S S S S Time of Day Routin g O 1O1O1O1O1O1 Timed Reminder and Attendant Ti me r sS2S2S2S2S2S2 To u c h-T on e Dia li n g S S S S S S Transfer S S S S S S Transfer Outgoing Trunk to Outgoing Tru nkV2 3V2 V23V2 V2 S Traveling Class Marks (TCMs) N/A O N/A O 0 0 Trunk Flash S S S S S S Trunk Group Busy/Warning Indicators to AttendantSSSSSS Trunk Identification By Attendant S S S S S S Trunk-to-Trunk Transfer S S S S S S Uniform Dial Plan (UDP) N/A O N/A O O O Unrestricted Uniform Dial Plan (UDP) NA V2 NA V2 V2 VDN of Origin Announ cements V3 V3 V3 V3 V3 V3 Visu al ly Im p a ire d A tte n d an t Services (VIA S)V2 V2 V2 V2 G D V2 Voice Message Retrieval S S S S S S Voice Response Integration V2β V2β V2β V2β V2β V2β Vo i c e T e r m i na l A l e r t i n g O p t i o n s V2 V2 V2 V2 V2 V2 Voice Terminal Disp lay S S S S S S Vu Sta t s V3 V3 V3 V3 V3 V3 Wi d e ban d Swit c h in g V2β V2 β V2 β V2β V2β V2 β World Class Core BRI V4 V4 V4 V4 V4 V4 Wo r l d C l a s s To n e D e t e c t i o n V2 V2 V2 V2 G D V2 Wo r l d C l a s s To n e G e n e r a t i o n V2 V2 V2 V2 G D V2
Issue 3 Marc h 19962-1 2 Functional Description Overview This chapter describes the DEFINITY switch features, functions, and services, and p resents these capabilities classified into six categories: Voice Management, Data Management, Network Services (including World Class Routing), System Management, Hospitality Services, and Call Center Services. Each group of functions and services, including a listing of associated features, is described separately in a section of this chapter. See Chapter 3 for detailed information on individual features. (The feature descriptions in Chapter 3 are arranged in alphabetical order.) NOTE: It is useful to consider the features and functions from the perspective of the following functional views: System View, Call Center View, PBX-to-Host View, Voice Processing View, Network View (including World Class Routing), System Management View, Desktop View, Hospitality View, and Supp ort View. Some features and functions support several of these views, so the views should not be seen as discrete categories for listing features and functions. For a description of the system organized from a functional perspective, see An Introduction to DEFINITY. Communications System Generic 3 , 555-230-020.
Functional Description 2-2Issue 3 March 1996 Voice Management Overview The Voice Management features try to meet the individual communications needs of everyone in the system. As the individual needs change, the assigned features can also be changed. The Voice Management features provide many important services with benefits such as saving time and making calling more convenient. Voice Management Features The following features are associated with Voice Management: nAbbreviated Dialing nAlternate Facilities Restriction Levels nAttendant Auto-Manual Splitting nAttendant Call Waiting nAttendant Control of Trunk Group Access nAttendant Direct Extension Selection With Busy Lamp Field nAttendant Direct Trunk Group Selection nAttendant Display nAttendant Intrusion (Call Offer) nAttendant Override nAttendant Priority Queue nAttendant Recall nAttendant Release Loop Operation nAttendant Serial Callin g nAudio Information Exchange (AUDIX) Interface nAudible Message Waiting nACD - Auto-Available Split nAuto-Start/Donβt Split nAutomatic Callback nAutomatic Incoming Call Disp lay nAutomatic Transmission Measurement System (ATMS) nAuthorization Codes nAutomatic Callback nAutomatic Incoming Call Disp lay nBrid ged Call Ap pearance β Multi-Ap pearance Voice Terminal
Voice Management Overview Issue 3 March 1996 2-3 nBrid ged Call Ap pearance β Single-Line Voice Terminal nBusy Verification of Terminals and Trunks nCall By Call Service Selection nCall Coverage nCall Forwarding All Calls nCall Forward Busy/Donβt Answer nCall Park nCall Pickup nCall Waiting Termination nCDR Account Code Dialing nCentralized Attendant Service nClass of Restriction nClass of Service nCode Calling Access nConference β Attendant nConference β Terminal nConsult nCoverage Callback nCoverage Incoming Call Identification nDial Access to Attendant nDial Plan nDirect Department Calling and Uniform Call Distribution nDirect Inward Dialing nDirect Outward Dialin g nDistinctive Ringing nEmergency Access to the Attendant nFacility Busy Indication nGo To Cover nHold nHold - Automatic nHot Line Service nHunting nIndividual Attendant Access
Functional Description 2-4Issue 3 March 1996 nIntegrated Directory nIntegrated Services Digital Network β Basic Rate Interface (ISDN-BRI) nIntercept Treatment nIntercom β Automatic nIntercom β Dial nInternal Automatic Answer (G3i) nInter-PBX Attendant Calls nLast Numb er Diale d nLeave Word Calling nLine Lockout nLoudspeaker Paging Access nLoudspeaker Paging Access β Deluxe nManual Message Waiting nManual Originating Line Service nManual Signaling nMERLIN/System 25 Voice Terminal Sup p ort β 731xH Series nMisoperation Handling nMulti-Appearance Preselection and Preference nMultiple Listed Directory Numbers nMultiple Music-on-Hold nMusic-on-Hold Access nNight Service β Hunt Group nNight Service β Night Console Service nNight Service β Night Station Service nNight Service β Trunk Answer From Any Station nNight Service β Trunk Grou p nPersonal Central Office Line nPersonalized Ringing nPower Failure Transfer nPriority Calling nPrivacy β Attendant Lockout nPrivacy β Manual Exc lusion nRecall Signaling