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ATT DEFINITY Communications System Generic 3 Instructions Manual

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    							Call Detail Recording (CDR)
    Issue  3   March 1996
    3-327
    nCalls returned to a vector directory number (VDN) via the VDN Return 
    Destination feature associated with Call Vectoring and Call Coverage 
    features.
    nInternal, direct calls that are originated by an extension optioned for 
    intraswitch CDR, or that have a dialed number which is optioned for 
    intraswitch CDR (the Intra-switch o ption on the ‘‘Change System 
    Parameters CDR’’ form must also be turned on).
    NOTE:
    If an extension optioned for intraswitch CDR is neither the originator 
    of the call nor the d ialed numb er of the call, no CDR record is output 
    even though the extension might be a party on the call (via Call 
    Pickup, Call Forwarding, etc.).
    You have the option of turning off CDR generation for incoming calls, specific 
    trunk group(s), intra-switch calls, Non-Call Associated Temporary Signaling 
    Connection (NCA-TSCs), Call Associated Temporary Signaling Connection 
    (CA-TSCs), and ineffective call attemp ts with the change sys cdr command.
    Intra-Switch CDR
    Intra-Switch CDR is an a dministrable op tion that allows CDR records to be 
    generated for some internal calls. An Intra-Switch call is one that originates and 
    terminates on the same switch. The maximum number of extensions you can 
    administer for Intra-Switch CDR varies from switch to switch.
    If your system can record more than 100 stations, the system only displays two 
    p a ges of extensions (112 per page) at one time. When you enter the  add 
    intra-switch-cdr command to a dd extensions, the system automatically begins 
    after the last extensions. For example, if you add 575 extensions, the first field on 
    the first of the two p ages is field 576. If you enter the change intra-switch-cdr 
    command, the system d isplay b egins with the first extension administered. If you 
    enter the change command with an extension number, the system b egins the 
    display with that extension.
    Splitting of CDR Records
    Where long-distance calls are expensive and difficult to set up, the call transfer 
    feature is commonly used among different parties (that is, call splitting) to 
    optimize the use of the connections. It is, therefore, important to provide accurate 
    cost allocation data for each leg of the call.
    For outgoing calls only, an administrable option is provided in G3i-Global, G3V2, 
    and later releases that creates a separate call record  for each leg of calls that are 
    transferred, attendant handled, or conferenced. 
    						
    							Feature Descriptions
    3-328Issue  3   March 1996 
    CDR Privacy
    To ensure the privacy of calls, an administrable option is provid e d that allows up 
    to seven digits of the ‘‘Dialed Number’’ to b e blanked from right to left from the 
    CDR record . This blanks the least significant digits. Certain countries have 
    requirements that specify a certain number of digits must be blanked from every 
    call.
    NOTE:
    When an adjunct originated call is made on behalf of a hunt group and the 
    CDR system parameter record hunt group or member extension option is 
    set to group, then CDR p rivacy d oes not a p ply. If this field is set to member, 
    privacy does apply.
    NOTE:
    Certain report processors do not support this option.
    VDN Return Destination
    VDN Return Destination is an administrable option that allows users to re-route 
    calls to an administrable VDN when all parties on the call drop, except for the 
    originator. When the call re-routes to a return destination VDN, it goes back into 
    the vector p rocessing specified b y the return destination VDN. The originator c an 
    then be re-routed to other destinations without having to hang up and redial or 
    enter an identification number. Refer to  the Interactions section for details of how 
    CDR interacts with VDN Return Destination.
    Resource Limitation Call Record Handling
    Options
    G3rV1, G3V2, and later releases p rovide G2-like capabilities for handling of calls 
    when CDR resource limits are exceeded. If new calls come in when the CDR link 
    is down and the buffer is filled, G3r provides the following call record handling 
    options:
    — Calls overwrite records (default) - warning
    — Calls are blocked with a reorder tone - reorder
    — Calls are rerouted to an attendant as non-CDR calls b ut are not recorded - 
    attendant
    NOTE:
    Rerouting calls to an attendant allows the attendant to manually track 
    calls. This option is only available in MIPS, G3r.
    For G3i, G3vsV1/G3sV1, G3iV1, and G3i-Global, record s are always overwritten. 
    						
    							Call Detail Recording (CDR)
    Issue  3   March 1996
    3-329
    Set Time and Date
    The system clock must be set for daylight savings time when the time changes. 
    Changing the time and date ensures that CDR record s have the correct time and 
    date for the record s being kept. The time and date can be changed using the 
    Management Terminal.
    If the time is changed while calls are in progress, the actual call durations for 
    these calls are not reflected in the CDR record. A ‘‘9999’’ outputs in the “ CDR 
    Duration”  field.
    CDR Data Formats
    This part covers two types of formats sent to the CDR output device, date record  
    and call detail formats.
    Date Record Format
    Several formats are available for date records: one for CDRUs, one for the 
    printer, and one for the TELESEER. CDR unit. The record s sent to the TELESEER 
    CDR and printer contain the date only while the records sent to the CDRU 
    contain time. See Table 3-20, Table 3-21, and Table 3-22.
    NOTE:
    The d ate format for G3V2 and later releases can either be in month/day or 
    day/month format, as selected on the ‘‘System Parameters CDR’’ form. For 
    G3vsV1/G3sV1, G3iV1, and G3rV1, the month/day format is used . 
    G3i-Global uses the day/month format. 
    						
    							Feature Descriptions
    3-330Issue  3   March 1996 
    For G3V2 and later releases there is an option on the ‘‘System Parameters CDR’’ 
    form that is used to administer the CDR date record format. It can be in 
    day/month or month/d ay format.
    Table 3-20. Date Record Format to LSU, LSU-Expand, 
    Unformatted, and Customized
    ASCII Character 
    Position Data Field Description
    01-02 Hour (Leading Zero Ad ded if Need e d)
    03 Colon (:)
    04-05 Minute
     (Leading Zero Ad d e d if Needed)
    06 Blank
    07-08 Month
     (Leading Zero Ad ded if Needed)
    09 Sla sh  (/ )
    10-11 Day
     (Leading Zero Ad d e d if Needed)
    12 Carriage Return
    13 Line Feed
    14-16 Null
    Table 3-21. Date Record Format for Printer and Expanded
    ASCII Character 
    Position Data Field Description
    01-02 Month (Leading Zero Ad d e d if Needed)
    03 Space
    04-05 Day
     (Leading Zero Ad d e d if Needed)
    06 Carriage Return
    07 Line Feed
    08-10 Null 
    						
    							Call Detail Recording (CDR)
    Issue  3   March 1996
    3-331
    .
    NOTE:
    The d ate/time may also be reversed for international standards.
    Call Detail Record Format
    The call detail record format provides detailed information concerning an 
    incoming call, an outgoing call, or an intraswitch call. Call detail records are 
    generated during call processing and are sent to the CDR outp ut device in 
    ASCI I.
    G3vsV1/G3sV1, G3iV1, and G3i-Global support a variety of standard fixed record 
    formats. G3rV1, G3V2, and  later releases support a variety of standard fixed 
    record formats and a variable (customized) format.
    Customized Format (G3rV1, G3V2, and later releases)
    The Variable Record Format (VRF) capability,  first introduced in System 85 V4, 
    provides a flexible means to incorporate new data elements in the call record. 
    The VRF method allows a record to be defined in terms of its content (from a set 
    of available data elements) and the position of the data elements in the record. 
    This method can be used to construct the 24-word standard formats (described 
    in the next section), and custom formats. Even  though the DEFINITY switches 
    output the record in ASCII character representation, the terminology ‘‘word’’ is 
    retained here to be compatible with the G2 defined record s.
    G3rV1, G3V2, and  later releases have the same VRF c a pability as G2 in that it 
    provides the flexibility to define the d ata presentation of the call record, along 
    with its contents and layouts. That is, the record content, the spacing between 
    the data items and the carriage return, line feed, and nulls can be defined. This 
    does not require enforcing predefined data presentations on customer devices, 
    but allows new devices to handle AT&T’s call detail records. This allows sup p ort  Table 3-22. Date Record Format for TELESEER 59 Character, 
    Int-Proc, Int-Direct, and Int-ISDN
    ASCII Character 
    Position Data Field Description
    01-02 Month (Leading Zero Ad d e d if Needed)
    03-04 Day
    05 Carriage Return
    06 Line Feed
    07-09 Null 
    						
    							Feature Descriptions
    3-332Issue  3   March 1996 
    of any data presentation, currently provided in G2, that is different from G1, thus 
    allowing support of em be d ded base devices that handle the data presentation.
    Standard Record Formats
    Table 3-23 lists the standard record formats and indicates which switch/version 
    supports each format, followed by a description of the formats. Specific field 
    definitions are provided in the next section, Call Detail Record Fields.
    Table 3-23. Standard Fixed CDR Formats
    CDR Record 
    Fixed Formats 
    Supported
    Format NameG3vs/ 
    G3sV1/G1 G3iV1 G3rV1G3i-
    GlobalG3V2 
    and later 
    releases
    Older Formats for Early Vintage Switches and Adjuncts:
    18-word TELESEER, non-ISDN X X X X X
    18-word TELESEER, ISDN X X X X X
    18-word 59-Character, non-ISDN X X X X X
    18-wordPrin te r, n on -IS DN X X X X X
    18-wordPrin te r, I SDN X X X X X
    Standard Domestic Formats:
    18-word LSU, non-ISDN X X X X X
    18-word LSU, ISDN X X X X X
    18-wordLSU- Expand X
    24-word Expanded X X X X X
    24-word Unformatted X X X X X
    Standard International Formats:
    Int’l Processing Device X X
    Int’l Direct Output Device X X
    Int’l 24-wor d ISDN Expanded X X
    Enhanced Formats:
    Enhan ce d ISDN LSU X
    Enhan ce d ISDN TELESEER X
    En ha n c e d ISDN Prin te r X
    Enhanced Expanded X
    Enhanced Unformatted X 
    						
    							Call Detail Recording (CDR)
    Issue  3   March 1996
    3-333
    NOTE:
    The TELESEER and 94A LSU adjuncts are no longer available. So, although 
    DEFINITY switches support the formats originally designed for the 
    TELESEER and 94A LSU adjuncts, DEFI NIT Y swi t c h es d o  not  s u p p o rt  u si n g  
    these adjuncts.
    The following p a ges present a table for each CDR format presented in Table 
    3-23. 
    						
    							Feature Descriptions
    3-334Issue  3   March 1996 
    1.Data is right justified and pa d ded with blanks (spaces).
    2.Data is right justified and pa d ded with zeros.
    Table 3-24. CDR Data Format — TELESEER
    ASCII Character 
    Position Data Field Description
    01-03 Sp a ce
    04 Time Hour- (tens)
    05 Time Hour- (units)
    06 Time Minute (tens)
    07 Time Minute (units)
    08 Duration Hour
    09 Duration Minute (tens)
    10 Duration Minute (units)
    11 Duration Minute (tenths)
    12 Condition Code
    13-15 Ac c ess Code Dialed
    1
    16-18 Ac c ess Code Used1
    19-33 Dialed Number1
    34-38 Calling Number1
    39-53 Ac c ount Code1
    54 FRL
    55 IXC
    56-58 Incoming Circuit ID
    2(tens, units, hundreds)
    59-61 Outgoing Circuit ID
    2(tens, units, hundreds)
    62 Feature Fla g
    63-69 Authorization Code
    70-76 Sp a ce
    77 Carriage Return
    78 Line Feed
    79-81 Null 
    						
    							Call Detail Recording (CDR)
    Issue  3   March 1996
    3-335
    NOTE:
    TELESEER CDR Units are no longer available.
    1. Data is right justified and padded with blanks (spaces).
    2. Data is right justified and padded with zeros.
    Table 3-25. CDR Data Format — ISDN  TELESEER
    ASCII Character 
    Position Data Field Description
    01-03 Space
    04 Time Hour- (tens)
    05 Time Hour- (units)
    06 Time Minute (tens)
    07 Time Minute (units)
    08 Duration Hour
    09 Duration Minute (tens)
    10 Duration Minute (units)
    11 Duration Minute (tenths)
    12 Condition Code
    13-15 IXC
    1
    16-18 Access Code Used1
    19-33 Dialed Number1
    34-38 Calling Number1
    39-53 Account Code1
    54 INS (units d igit)
    55 FRL
    56-58 Incoming Circuit ID
    2(tens, units, hundreds)
    59-61 Outgoing Circuit ID
    2(tens, units, hundreds)
    62 Feature Flag
    63-69 Authorization Cod e
    70-71 INS (hundreds, tens)
    1
    72-76 Space
    77 Line Feed
    78-80 Null 
    						
    							Feature Descriptions
    3-336Issue  3   March 1996 
    1. Data is right justified and padded with blanks (spaces).
    2. Data is right justified and padded with zeros.
    Table 3-26. CDR Data Format — Enhanced TELESEER
    ASCII Character 
    Position Data Field Description
    1-3 Spac e
    4-5 Time of Day-hours
    6-7 Time of Day-minutes
    8 Duration-hours
    9-10 Duration-minutes
    11 Duration-tenths of minutes
    12 Condition Code
    13-16 IXC Code
    1
    17-19 Trunk Ac cess Code Used1
    20-34 Dialed Numb er1
    35-39 Calling Number1
    40-54 Ac c ount Code1
    55 ISDN NSV  (3rd  d i git)
    56 FRL
    57-59 Incoming Circuit ID
    2 (tens, units, hundreds)
    60-62 Outgoing Circuit ID
    2 (tens, units, hundreds)
    63 Feature Flags
    64-70 Authorization Code
    71-72 ISDN NSV (1st and 2nd digits)
    73-76 Sp a ce
    77 Carria ge return
    78 Line feed
    79 3 null characters (indicates end of record) 
    						
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