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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Names Re gistration Issue 3 March 1996 3-917 Names Registration Feature Availability This feature is available with all Generic 3 releases. Description Automatically sends a guest’s name and room extension from the PMS to the switch at Check-In, and automatically removes this information at Check-Out. In a d dition, the guest’s call coverage path (for example, a coverage path that terminates at a voice mail adjunct or a hotel operator) will also be sent from the PMS to the Switch during Check-In, and set to the ‘‘Default Coverage Path for Client Rooms’’ at Check-Out. The information provided by the Names Registration feature may be displayed on any attendant console or disp lay-equipped voice terminal located at various hotel personnel locations (for example, Room Service, Security, and so on). This allows p ersonnel at these locations to provide personalized greetings to calling guests. For example, if John Smith called room service, the restaurant personnel with a display-equipped voice terminal, would see John’s name and room extension and could answer with a personalized greeting. Since the updates are sent automatically from the PMS to the switch, the System Manager does not have to manually a dd guest names into the switch via the Management Terminal. Normally, in a hotel environment where the d aily turnover of g uests is large, manual administration of the updates using a Management Terminal would be a full time administrative task, and would be duplicating the information already resident in the PMS. By linking the automatic updates to the check-in and check-out sequences, the hotel can provide personalized displays more efficiently. Check-In and Check-Out During the check-in procedure, information about the guest is obtained and stored in the hotel’s PMS. At this time, the PMS sends a check-in message to the switch. When the check-in message is sent, the switch removes the outward restriction on the telephone in the guest room, changes the status of the room to occupied, clears any previous wake up calls and message waiting lamp indications, and deactivates Do Not Disturb. Guest Name Registration d uring checkin would add two more operations to those already being performed. These operations would be to update the PBX names internal table and the call coverage path for the guest station. Names Re gistration enhances the above list of o perations by automatically sending a guest’s name, extension (room) number, and preferred call coverage path upon check-in. Also, at check-out, Names Re gistration automatically changes the call coverage path to the administered ‘‘Default Coverage Path for Client Rooms.’’
Feature Descriptions 3-918Issue 3 March 1996 The Check-In and Check-Out functions are d isc ussed in the PMS description elsewhere in this document. Guest Information Input/Change Guest Information Input/Change, allows g uest information (name or coverage path) to be entered or altered subsequent to the check-in message. Hotel personnel can change this information at the PMS and it is automatically sent to the switch. The Guest Information In put/Change function is used in those situations when the guest’s name associated with an extension must be changed, input of a guest’s name must b e ma de after the checkin sequence has taken place, or a change in call coverage arrangement must be made. For examp le, a hotel may check in airline personnel prior to their arrival at the hotel in order to g uarantee their reservation. However, hotel personnel may be unaware of the guests’ names until their actual arrival. The names of the airline p ersonnel could be updated using the Guest Information Input/Change function upon actual arrival. Names Registration Information Format For both Names Registration and Guest Information Input/Change formats, the guest’s name may consist of as many as 15 characters. The format use d by the PMS (last name first, plus first initial and title, and so on) will be sent to the switch and is displayed as it is stored within the switch. All spaces and commas within the name disp lay must also b e encoded within the 15 characters. In a d dition to the 15 character guest name, an extension numb er (normally up to five digits, but may be up to six digits with prefixed extensions), which corresponds to the guest’s room numb er, will a ppear on display-equipped voice terminals at hotel service desks. The guest’s name may be in all u pper-case letters, all lower-case letters or a mixture of upper- and lower-case. If a hotel would like to be able to use the Inte grated Directory feature (described elsewhere in this document), the guest’s name must be entered using one of the following methods: nLast Name, comma, First Name (for example, Jones,Fred) nLast Name, comma, First Name, space, Title/Middle Initial/Name (for example, Jones,Fred Mr) nLast Name Only (for example, Jones) nFirst Name, space, Mi d dle Name, space, Last Name (Will appear as Jones,Fred A) Only alphanumeric characters, c ommas and spaces may be used in the “Name” field when Integrated Directory is desired. When the feature is not in use, the guest name may be sent to the switch using the above methods and may use periods. However, the p eriods will not be displayed.
Names Re gistration Issue 3 March 1996 3-919 Call Coverage Both Names Re gistration and Guest Information Input/Change messages contain call coverage path numbers. These numb ers are not displayed but are used to configure the appropriate call coverage arrangements for guest phones. Path arrangements for voice mail, text messages, any available coverage point, or no coverage at all is sent by the PMS for automatic call coverage reconfiguration. The Call Coverage paths are established at the switch and are then used by the PMS to alter the call coverage arrangement for a g uest. If a customized arrangement is desired, the PMS must send a coverage path number (one through 600), and manual administration of the specific path can be performed through the Management Terminal. Considerations The guest information p rovid e d by the Names Registration feature allows hotel personnel to provide personalized greetings to calling guests. Since guest information updates are sent automatically from the PMS to the switch, the System Manager does not have to manually ad d guest names into the switch via the Management Terminal. By linking the automatic updates to the check-in and check-out sequences, the hotel can provide personalized displays more efficiently. A maximum of 15 characters can be entered as a guest’s name on the PMS. The call coverage path numbers sent by the PMS to the switch for automatic reconfiguration should be limited to those a dministered in the switch and stored in the PMS. The guest’s room extension number can have a maximum of five digits. The PMS controls the format of the name displayed on display-equipped voice terminals. Interactions The following features interact with the Names Registration feature. nCall Coverage Establishing call coverage arrangements is not limited to the automatic update during checkin messages sent from the PMS. Hotel personnel require alternate coverage points other than those designated for guests. The switch can still be used to manually a dminister call coverage paths through the Management Terminal, while automatic updates can still b e sent from the PMS for guests’ extensions.
Feature Descriptions 3-920Issue 3 March 1996 nCOS If an extension has Client Room COS, the save translation operation clears the station name and sets the coverage path to the Default Coverage Path for Client Room when stored on tape. The existing information in memory is not affected. However, if the translations are read in, existing extensions will be affected until a database swap synchronizes the switch and PMS. nInterface During a Room Change/Room Swap, the name originally associated with the first station numb er is changed/swapped to the second room station along with call coverage path, automatic wake-up entries, messa ge waiting status and controlled restrictions. Administration PMS administration as described in the Property Management System (PMS) Interface description, elsewhere in this chapter, is required. In addition to this, the items in the following paragraphs should be taken into consideration. To maintain necessary guest security, hotels do not divulge guests’ room numbers to other guests or callers. For this reason, display-equipped voice terminals should not be assigned to guests’ rooms. A guest with this capability would be able to dial another extension and view the g uest’s name at that extension. Call Coverage paths must b e administered on the switch, and the associated path numbers must be used by the PMS to establish coverage arrangements. If only one coverage arrangement is used by a hotel, this number must be used. For suite rooms, prearranged paths can be administered on the switch and the numbers stored within the PMS that would allow one room in the suite to be the coverage point for the other. Special customized arrangements at time of check in (coverage from one g uest room to another) are performed by sending the coverage path numb er from the PMS then manually administering the attributes of the path at the switch. Both the PMS and the switch are able to alter guests’ names stored in the switch The last change that is made (by either system) is the change that is used. The communication protocol used between the switch and the PMS must be administered as ‘‘transparent.’’ The Default Coverage Path for Client Rooms must be a dministered.
Names Re gistration Issue 3 March 1996 3-921 Hardware and Software Requirements A PMS, if used, can be connected through an MPDM and port on a Digital Line circuit pack or through an ADU and a port on a Data Line circuit pack. A journal printer can be used and also requires an MPDM and a p ort on a Digital Line circuit pack or an ADU and a port on a Data Line circuit pack. O ptional Hospitality Services software is required to provide the PMS Interface feature.
Feature Descriptions 3-922Issue 3 March 1996 Network Access — Private Feature Availability This feature is available with all Generic 3 releases. Description Allows calls to be connected to the following types of networks: nCommon Control Switching Arrangement (CCSA) nDistributed Communications Systems (DCS) nElectronic Tandem Network (ETN) nEnhanced Distributed Communications Systems (EDCS) nEnhanced Private Switched Communications Service (EPSCS ) (G3i-Global, G3V2, and later releases) nTandem Tie Trunk Network (TTTN) nTGU/TGE/TGI A p rivate network provides call routing over facilities dedicated to the customer. Considerations With Private Network Ac cess, calls can be made to other switching systems without having to use the public network. Unless prohibite d b y the COR, all incoming Private Network trunks exc ept CCSA can access outgoing trunks without attendant or terminal user assistance. All incoming CCSA calls must route to an attendant or a terminal user. When off-network calling is specified as part of the CCSA and EPSCS service, long-distance calls route as far as possible over these networks b efore terminating on the p ublic network. Thus, charg es for toll calls are reduced. The COR administered to individual system users d etermines whether access to this capability is allowed or denied. In Italy, the Traslatore Giunzione Uscente/Entrante/Interno trunks are supported to provide Private Network Access between two systems and also provide some feature transparency for COR (Inward Restriction), DID (when reaching busy stations), and Intrusion features.
Network Access — Private Issue 3 March 1996 3-923 Interactions nAttendant Call Waiting G3i-Global, G3V2, and later releases provide Call Waiting via Italian TGU/ TGE (main/satellite) trunks. Call Waiting is also provided in Italy and all other countries through DCS. nAttendant Intrusion G3i-Global, G3V2, and later releases provide Attendant Intrusion on Satellite PBX stations via TGU/TGE trunks. Attendant Intrusion is also provided through DCS. Administration Private Network Access is administered by the System Manager. The following items require administration: nTie trunk groups used with private networks. nWhether or not access to CCSA and/or EPSCS off-network calling is provided. (This assignment is made on a per-COR basis.) Hardware and Software Requirements Requires one p ort on an analog or DS1 Tie Trunk circuit pack for each trunk assigned. No additional software is required.
Feature Descriptions 3-924Issue 3 March 1996 Network Access — Public Feature Availability This feature is available with all Generic 3 releases. Description Provides voice terminal users and attendants with access to and from the p u blic network. Outgoing access is provided to the following: nCOs nFX offices (distant COs) nWATS offices (COs receiving toll-free calls) Incoming access is provided from the following: nLocal COs nFX offices n800 Service office (COs sending toll-free calls) Considerations The ARS feature can be used to select the most-preferred route, where possible, for outgoing calls to the public network. Alternatively, trunk access codes can be dialed for manual route selection. Long-distance carrier access codes can be dialed to select particular carriers. Some central offices do not provide disconnect supervision and this information must be provided on the trunk group administration screen. Interactions None. Administration Public Network Ac c ess is administered by the System Manager. All trunk groups used for Public Network Access must be administered.
Network Access — Public Issue 3 March 1996 3-925 Hardware and Software Requirements Requires one p ort on a TN747B CO Trunk circuit pack or TN767 DS1 circuit pack (TN464B/C/D support A-law) for each trunk assigned. No additional software is required.
Feature Descriptions 3-926Issue 3 March 1996 Night Service — Hunt Group Feature Availability This feature is available with all Generic 3 releases. Description Hunt Group Night Service allows an attendant or a split supervisor to individually assign a hunt group or split to the night service mode. All calls terminating on the hunt group or sp lit in the night service mode are redirected to the hunt group or split’s designated Night Service Extension (NSE). Considerations The Hunt Group Night Service feature gives added flexibility to attendants and designated voice terminal users who are responsible for activating or deactivating individual hunt groups/splits at various times. The system can have both Hunt Group Night Service and Trunk Group Night Service features at the same time. An incoming trunk call is redirected to the trunk group’s designated NSE. If this NSE happens to be a hunt group or split that happens to be in the Hunt Group Night Service mo de, the call is redirected to the hunt group or split’s designated NSE. Calls in progress, such as talking, on hold, or waiting in q ueue, on the hunt group or split are not affected when the hunt group or split is put in the Hunt Group Night Service mo de. Once the hunt group is in the Hunt Group Night Service mode, all calls are prevented from entering into the hunt g roup or split queue. All new calls terminating on the hunt group or split in the Hunt Group Night Service mode are redirected to its designated NSE. When the hunt group queue becomes emp ty, all idle members are be put in a busy condition. If Night Service is activated for a hunt group or split, and a power failure occurs, the hunt group or split automatically returns to the Night Service mo de.