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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Voice Response Integration (VRI) Issue 3 March 1996 3-1215 It is not recommended that a service observing warning tone be administered since the warning tone may interfere with the interaction between the CONVE RSA NT and the calling party. nSystem Measurements System measurements track converse-on c alls to hunt groups. nTouch-Tone Dialin g Any touch-tone dialing by the calling party during the digit passing phases of a c onverse-on session d oes not result in c orruption of data or in the collection of this data in the form of dial-ahead digits by the DEFI NIT Y Communications System. Only after the DEFINITY switch to CONVERSANT digit passing phase is complete can the calling party enter touch-tone digits in response to a CONVERSANT promp t. Only after the CONVERSANT to the DEFINITY switch data return p hase is complete and an additional collect digits vector step is executed can the calling party enter a touch-tone resp onse to a DE FI NITY system prompt. nTransfer A c all distributed b y a converse-on ste p may not b e transferred. The only form of transfer allowed is the data passing operation during the data return phase at the end of a CONVERSANT script. If an illegal attempt to transfer a c onverse-on call is ma de, a vector event is lo g ged, the line to the CONVER SA N T i s dropped, and vector processing is re-activated at the next vector step. If an illegal transfer is attempted by a live a gent with a multifunction set, the transfer is denied and the agent may reconnect to the call. nTransfer out of AUDIX If a converse-on step d elivers a call to an AUDIX hunt group, and if the calling party then attempts to transfer out of AUDIX, the transfer is denied. Vector processing continues with the next step. nUniform Call Distribution (UCD) A converse-on split may be administered as a Uniform Call Distribution split. nVDN Display Override If a call that accesses multiple VDNs encounters a converse-on ste p passing ‘‘vdn,’’ normal display override rules determine which VDN number is outpulsed to the VRU. nVector-controlled splits A converse-on step may place a call to a split only if that split is administered as a vector-controlled split.
Feature Descriptions 3-1216Issue 3 March 1996 Administration Basic Call Vectoring must b e enabled in order to use the converse-on vector step. To enable complete functionality of VRI, Call Prompting must also be optioned. If Call Promp ting is not op tioned, the Converse Data Return c o de cannot be administered, and data cannot b e returned from CONVERSANT. Also, since the DEFI NI TY s yst em cannot collect any digits from the caller, the ‘‘digits’’ keyword cannot be administered for the < data_1> or fields. All other VRI capabilities are available. Hardware and Software Requirements Basic Call Vectoring must b e enabled in order to use the converse-on vector step. To enable complete functionality of VRI, Call Prompting must also be optioned. No new or changed hardware is required for this feature. The TN744 Call Classifier circuit packs required by Call Prompting are not required for the returning of digits in-b and from CONVER SA N T t o the DEFINITY system. Instead, general purpose TTR (TN748) circ uit packs are used.
Voice Terminal Alerting O ptions Issue 3 March 1996 3-1217 Voice Terminal Alerting Options Feature Availability This o ption is available for the CALLMASTER Voice Terminal with G3V1.1, G3V2, and later releases. It is available for Digital Voice Terminals and Hybrid Voice Terminals only with G3V2 and later releases. Description Provides multi-appearance voice terminal users with a range of audible ringing treatments. These treatments primarily affect the audible ringing applied to calls directed to off-hook stations. They also affect the ringing treatment applied to calls directed to idle and active CALLMASTER Voice Terminals. The Voice Terminal Alerting Option for Digital Voice Terminals and Hybrid Voice Terminals has four possible values. They are: ncontinuous All calls directed to this station will ring continuously until they are answered, redirected or abandoned. nsingle If this station is off-hook and idle or off-hook and active and a call is delivered, the call will receive a single ring cyc le and then ring silently until the call is answered, redirected or abandoned. ‘‘single’’ is the default value. nif-b usy-single If this station is off-hook and idle and a call is delivered to it, then the call will ring continuously. If this station is off-hook and active and a call is delivered to the it, then the call will receive a single ring cycle and then ring silently. nsilent If this station is off-hook and idle or off-hook and active, incoming calls will receive no audible ringing. The Voice Terminal Alerting O ption for CALLMASTER Voice Terminal has four possible values. They are: ncontinuous All calls directed to this CALLMASTER Voice Terminal will ring continuously until they are either answered, redirected or abandoned. nsingle
Feature Descriptions 3-1218Issue 3 March 1996 All calls delivered to this CALLMASTER Voice Terminal will receive a single ring cycle and then ring silently until answered, redirected or abandoned. single is the default value. nif-b usy-single If this CALLMASTER Voice Terminal is idle and a call is delivered to it, the call will ring continuously. If this terminal is active on a call and another c all is delivered it, then the call will receive a single ring cycle and then ring silently. nsilent-if-b usy If this CALLMASTER Voice Terminal is idle and a call is delivered to it, the call will ring continuously. If this terminal is active on a call, incoming calls will receive no audible ringing. Considerations Voice Terminal Alerting O ptions do not affect the ringing treatment a p plied to switch-hook equipped terminals which are on-hook. These terminals will always ring continuously when a call is directed to them. They will ring audibly until the call is answered, redirected or abandoned. Certain ringing treatments are specified by these options for idle stations. When a station has no calls or all calls are ringing or on hold, the station is considered to be idle. This option is not available with Analog Voice Terminals, MET Sets (Multi-button Electronic Telephones) and ISDN-BRI Voice Terminals. Interactions nBrid ged Call Alerting If set to yes then bridged call appearances will ring audi bly when a call is directed to that station. The audi ble alerting applied to the station will be determined by the Voice Terminal Alerting Option administered on the station which is ringing. nDistinctive Ringing A station can still be administered for Distinctive Ringing. The Voice Terminal Alerting Option will have no affect on its operation. nPriority Calling Priority calls receive a distinctive audible alerting. The Voice Terminal Alerting O ption has not affect on this feature.
Voice Terminal Alerting O ptions Issue 3 March 1996 3-1219 Administration The Alerting O ptions - Multi-Appearance Voice Terminal feature is administered on a per-voice terminal basis by the System Manager. The following item requires administration for Digital Voice Terminals and Hybrid Voice Terminals: — ‘‘Active Station Ringing’’ option (per voice terminal) The following item requires administration for CALLMASTER Voice Terminals: — ‘‘Idle/Active Ringing’’ option (per voice terminal) Hardware and Software Requirements No a d ditional hardware is required. No a d ditional software is required to use Voice Terminal Alerting Options with CALLMASTER Voice Terminals. G3V2 or later release software is required to use Voice Terminal Alerting O ptions with Digital Voice Terminals and Hybrid Voice Terminals.
Feature Descriptions 3-1220Issue 3 March 1996 Voice Terminal Display Feature Availability This feature is available with all Generic 3 releases. Description Provides multiappearance voice terminal users with up d ated call and message information. This information is displayed on a display-equip ped terminal. The information displayed depends upon the display mode selected by the user. Terminal users may select any of the following as the display message language: English (default), French, Italian, Spanish, or other. Please see the Administrable Language Displays feature for more information. NOTE: The rest of this description ap plies when English is selected. Several modes can be assigned to buttons and then selected by pressing the assigned button. All buttons are located on the display module or voice terminal. All buttons are administrable. nNormal Mo de Displays call-related information for the active call appearance. This display includes information i dentifying the call ap pearance, calling or called party, and calling or called number. The display must be in the Normal mode to answer incoming calls and to display information associated with the Automatic Incoming Call Display feature. nInspect Mode Displays call-related information for an incoming call when the user is active on a d ifferent call a p pearance. This button is pressed when the user is active on one call appearance and receives a call on another appearance. nStored Number Mode Displays the last number the user dialed (Last Number Dialed feature), the number stored in an Abbreviated Dialing button administered to the voice terminal, a number stored in an Ab breviated Dialing list, or a number assigned to a button administered through the Facility Busy Indication feature. nDate and Time Mo de Displays the current date and time of day.
Voice Terminal Display Issue 3 March 1996 3-1221 nIntegrated Directory Mode Turns off the touch-tone signals and allows the touch-tone buttons to be used to key in the name of a system user. After a name is keyed in, the display shows that name and associated extension number. (Refer to the Integrated Directory feature for complete details.) nMessage Retrieval Mode Retrieves messages for voice terminal users. If no messages are stored, display shows NO MESSAGES. nCoverage Message Retrieval Mode Retrieves messages for voice terminal users who do not have a display module assigned to their voice terminal. Retrieval permission must be administered for a user to retrieve another user’s messages. Messages can be retrieved at any time. The retriever does not need to lift the handset to retrieve messages. Also, messages can be retrieved even if the retriever is active on a call. Elapsed Time is a display feature that can be invoked while the display is in the Normal display mode. It displays elapsed time in hours, minutes, and seconds. The timing starts or stops when the button is pressed. This button can b e pressed at any time. The Mess a ge Retrieval, Coverage Message Retrieval, or Inte grated Directory buttons have three other associated buttons: nNext Messag e Retrieves the next message or d isplays END OF FILE, PUSH Next TO REPEAT when in the retrieval mode. Displays the next name in the alphabetical listing when in the Integrated Directory mo de. This button must be assigned when a Retrieval b utton is assigned. nDelete Deletes the currently displayed message. This button must be assigned when a Retrieval button is assigned. nReturn Call Automatically returns the call requested by the currently displayed message or the currently displayed name and extension number. The system provides the following call-related information: nCall Ap pearance Identification The call appearance buttons are designated on the display by a lowercase letter; for example, a, b, and c. The display shows a= for a call incoming on the first call a pp earance button, b= for a call incoming on the second call appearance button, and so on.
Feature Descriptions 3-1222Issue 3 March 1996 nCalling Party Identification When the call is from a system user, the disp lay shows the caller’s name or a unique identification administered for the voice terminal being used, along with the calling party’s extension numb er. When the call is from outside the system, the disp lay shows the trunk identification, such as CHICAGO, and the trunk access code, assigned to the trunk group used for the call. If a user is active on a call, and receives a subsequent call, the display automatically shows the identification of the subsequent caller for a few seconds then automatically restores the display associated with the active call. nCalled Party Identification On calls to a system user, the display shows the digits as they are dialed. After the dialing is complete, the display shows the called party’s name and extension number. If no name is accessed, the dialed digits c ontinue to be displayed. On outgoing calls, the d isplay shows the digits as they are dialed, followed by the name and trunk access code assigned to the trunk group being used. The System Manager can suppress the name of any trunk group. If such a trunk group is accessed, the name portion of the display is blank. nCall Purp ose This identifies the reason for an incoming call or a redirected call. (A normal incoming call is not identified by a call purpose.) The following call purpose identifiers can be displayed: f — Call Forwarding — Indicates that another user has forward ed calls to this voice terminal. s — Send All Calls — In dicates that the called user is temporarily sending all calls to coverage, and that the call has been redirected to this voice terminal. c — Cover All — In dicates that the called user has Cover All criteria assigned. d — Coverage on Don’t Answer — In dicates that the call was redirected because the called voice terminal was not answered. This identifier also indicates that the called voice terminal user has a temp orary bridged appearance of the call. b — Busy — In dicates that the called voice terminal user is active on a call, and the called voice terminal user has a temporary bridged appearance of the call. B — Busy — In dicates that the called voice terminal user is active on a call, and the called voice terminal user d oes not have a temp orary b rid ged appearance of the call.
Voice Terminal Display Issue 3 March 1996 3-1223 Callback — Indicates that the call is an Automatic Callback call from the system. Icom — Indicates that the incoming call is an Intercom call. Park — Indicates that the user parked a call. Pickup — Indicates that the user answered a Call Pickup group member’s call. Priority — In dicates that the incoming call has priority status. Some typical disp lays are as follows: nInternal call then or nOutgoing trunk c all Where 8 is the trunk access code and 784-3541 is the numb er dialed: then or nIn coming trunk call Where 102 is the trunk access code of the incoming trunk group. a=3602 a= TOM BROWN 3062 a= EXT 3602 3062 b=87843541 b= OUTSIDE CALL 8 b= WATS 101 a= OUTSIDE CALL 102
Feature Descriptions 3-1224Issue 3 March 1996 nConference call originated by the attendant Where 4 is the number of conferees. The number does not include the conference call originator. nInternal call redirected to coverage or Where d indicates that Go To Cover was activated by the calling voice terminal user. nIncoming trunk call redirected to coverage Where s indicates that Send All Calls was activated by the called voice terminal user. nMessage Retrieval then then This message means that Joe Jones called Betty Sims the morning of October 16. The second message was stored at 11:40 a.m. Joe wants Betty to call his extension number, 3124. nIntegrated Directory mode This display shows the name and extension number as a dministered in the system. The 3 indicates that three b uttons were pressed to reach this particular display. b= CONFERENCE 4 b= EXT 3174 to EXT 3077 d b= BOB SMITH to JOYCE THOMAS d b= OUTSIDE CALL to DON SMITH s IN PROGRESS MESSAGES FOR BETTY R. SIMS JOE JONES 10/16 11:40a 2 CALL 3124 CARTER, ANN 3408 3