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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Administration Without Hardware (AWOH) Issue 3 March 1996 3-57 Administration Without Hardware (AWOH) Feature Availability Administration Without Hardware is available with all Generic 3 releases. Description Provides the ability to administer “Station” forms without specifying a port location. Such stations are referred to as p hantom and do not generate alarms and errors when the station is translated b ut not yet installed. The Ad ministration Without Hardware (AWOH) feature works for administration the same way as administration with hardware translation does. For example, when terminals are moved, user-activated features such as call forward ing and send all calls are preserved and functional. An AWOH station is considered d isassociated when no hardware ports are assigned to the station. Once a port is assigned, the AWOH station is considered associated. The Ad ministration Without Hardware (AWOH) feature supports the following applications: nThe ability to ‘A dminister Station’ forms without specifying a port location. nThe ability by use of a phantom extension to provide call coverage (including AUDIX) for users who do not have stations p hysically located on the switch. nThe ability to use phantom extensions for ACD Dialed Numb er Identification Service (DNIS). This a p plication allows a phantom extension to b e administered on the switch for each call type that needs to be identified to ACD agents. The phantom extension is either Call Forward ed (via an attendant console) to an ACD split, or its coverage path is defined to include the ACD split. The “Name” field that is administered for the phantom extension will i dentify to the ACD a gent which service the caller is attempting to reach, allowing the agent to p roperly address the caller. nThe ability to store station tem plates that can later be used with the duplicate station command when implementing many ‘Station’ forms of the same type in the system. NOTE: G3rV1, G3V2, and later releases offer two methods for joining an AWOH translation to a port location. The terminal can be administered to include a valid port location (this method is also available for G3iV1) or, for G3rV1, G3V2, and later releases, the
Feature Descriptions 3-58Issue 3 March 1996 Terminal Translation feature can be used. For more information see the Terminal Translation (with Security Measures) feature. Considerations The primary use of the Ad ministration Without Hardware (AWOH) feature is to streamline system initializations, major a d ditions, and rearrangement/changes by allowing voice terminal translations to be entered before the actual ports are assigned. Port assignments can be done at a later time, as required. For G3i prior to V2, use of this feature is limited to voice-only terminal types including analog, Digital Communications Protocol (DCP) 7400D series of terminals, and hybrid terminal types. For G3r prior to V2, use of this feature is limite d to analog, Basic Rate Interface (BRI) sets, certain data modules, attendants, queue warning ports, DCP (7400D series of terminals), and hybrid terminal types. For G3V2 and later releases all terminal typ es mentioned above are supported. Interactions Unless otherwise stated, AWOH terminals act like busy terminals. This section describes how feature interact if association or d isassociation is p erformed while a feature is active. nG3iV1 and G3vsV1/G3sV1 sup p orts a limited form of AWOH as described in ‘‘Considerations’’ above but does not support TTI. Association/disassociation gives a p ort to a station formerly translated with an x in the “Port ID” field. nFor G3r and G3V2 and later releases, see the ‘Terminal Translation Initialization (TTI)’ feature for more information on interactions. Voice Terminal Interactions The following are descriptions of how voice terminal features interact with the Ad ministration Without Hardware (AWOH) feature. nAbbreviated Dialing Abbreviated dialing used to call a station administered without hardware behaves as a normally dialed station-to-station call to an extension administered without hardware. A station with abbreviated dialing that becomes d isassociated will not lose any entries in its lists.
Administration Without Hardware (AWOH) Issue 3 March 1996 3-59 nACD A voice terminal user may transfer an ACD call to a bridged appearance of an AWOH station, put the call on hold, and/or receive another call. A bridged appearance of an AWOH extension cannot be logged into an ACD split and cannot receive calls directed to a hunt group to which it belongs. nAutomatic Callback Attempting automatic callback to any station administered without hardware translation sends an intercept tone to the caller, indicating that the feature cannot be activated. nBrid ged Call Ap pearance A normal station with a bridged call appearance can originate a call on the bridged call appearance even if the p rimary extension associated with the bridged appearance has b een administered without hard ware translation. Brid ged call ap p earance buttons are lit on a normal set when the bridg e d appearance has been administered without hardware translation. Calls can be made to the bridged call a p pearance of terminals a dministered without hard ware translation. A station without hardware translation may contain bridged call appearances. A brid ged appearance of an AWOH extension cannot be logged into an ACD split and cannot receive calls directed to a hunt group to which it belongs. nBusy Verification of Terminals and Trunks A terminal administered without hard ware translation will a p pear to be out of service when busy verification of terminals and trunks is attempted on that terminal. nCall Coverage Stations administered without hardware translation interact with Call Coverage feature as if all their call appearances were busy. A disassociated station can have call coverage active. The call coverage groups referred to are: — coverage answer groups — hunt groups — intercom groups — pickup groups — terminating extension groups nCall Forward A station ad ministered without hardware translation can have call forward ing activate d while in a disassociate d state. When the station is associated, call forward is active and must be turned off by the user. Association of the station turns on the call forward light.
Feature Descriptions 3-60Issue 3 March 1996 nCall Park A call to a station administered without hardware translation can only be parked if the primary extension of that station is a b rid ged call appearance on a normal station. When a call is parked from a bridged call appearance, it is parked on the p rimary extension assigned to the bridged call appearance. nCall Waiting Termination Call waiting termination can be administered on a single-line terminal administered without hardware translation, but, the caller receives a busy signal, as long as the station is disassociated. nConference No direct conferencing of stations without hardware translation is allowed. A brid ged appearance button can be used to make conference calls. nCustomer-Provid e d Equip ment (CPE) Alarm If a CPE alarm is activated for a terminal without hardware translation, no equipment is available to ring or light. nData Buttons Data buttons are not lit for data modules administered without hardware translation. nDisplay The display for calls originating/terminating from a bridged call appearance for stations administered without hardware translation, is the same as for normal bridging. nFacility Busy Indication Normal stations can have busy indicator lights for stations administered without hard ware but the lights are not lit. The reason for this particular interaction is that Facility Busy Indication is designed to indicate if a station is off or on-hook. Since a station without hardware translation is always on-hook (even if it is treate d as busy), any busy indicator lights pointing to it are not turned on. When a port is assigned to the AWOH station, b usy indicator lights function the same as for a normal station. Busy indicator lights can be administered on stations administered without hard ware translation. The operations invoked by pressing a facility busy indicator button do not deviate from the current operation of the feature. That is, d e pressing the button rings the station. nIncoming Destination If the incoming destination is a station without hardware, the caller hears a ringback tone from the central office. Incoming destination calls are routed based on features active for the station, such as, call forward ing and call coverage.
Administration Without Hardware (AWOH) Issue 3 March 1996 3-61 nLeave Word Calling A station ad ministered without hardware can be left a leave word calling message. A leave word calling message left by a user on a bridged call appearance leaves a message for the called party to call the p rimary extension number assigned to the bridged call appearance. When a user calls a primary extension and activates Leave Word Calling, the message is left for the primary extension even if the call was answered at a bridged call appearance. nManual Message Waiting If Manual Message Waiting is activated, and the receiving terminal is administered without hardware translation, then only the originating terminal’s light goes on. The status of this light is held by the receiving terminal while in a disassociated state, and is turned on upon association. nManual Signaling If the receiving terminal is a dministered without hardware translation, Manual Signaling is denied. The status light for the Manual Signaling button at the originating voice terminal flutters briefly to indicate the denial. nPersonal Central Office Line Stations administered without hardware translation can be administered with the Personal Central Office Line (PCOL) feature. If a call is terminated at a station administered without hardware translation and it has no c overage, the caller receives ringback (no answer). Otherwise, the call is routed to coverage. nPriority Calling A priority call terminating to a station ad ministered without hardware translation hears a busy signal. nSend All Calls Send all calls can be active on a station administered without hardware translation. nStation-to-Station Call A call attempting to terminate on an extension administered without hardware translation is treated like a call to a station with all call appearances busy. nTransfer See ‘‘Station-to-Station Call’’ and ‘‘Call Coverage.’’ Attendant Interactions Below are descriptions of how active attendant features interact with the AWOH characters.
Feature Descriptions 3-62Issue 3 March 1996 nAttendant Group If all attendants of the group are administered without hardware, the c aller receives ringback tone indefinitely for all calls ma de internally. Attendants administered without hardware translation will behave the same as stations without hard ware in group interactions. Resp onses are similar for these features: — Centralized Attendant Service (CAS) — Inter-PBX Attendant Service (IAS) — Attendant Call Waiting (c annot be activated on a call to a terminal administered without hardware translation) — Attendant Direct Extension Selection with “ Busy Lamp” field — Attendant-to-Station Call (the attendant is not allowed to extend a call to a terminal administered without hardware translation) nEmergency Access to Attendant If emergency access to the attendant is activated while all attendants are administered without hardware translation, and there is no b a ckup extension or the backup extension is also administered without hardware translation, the originating p arty will receive a busy signal. This is the same situation as an attendant queue b eing full and no b ackup extension. nInterposition Calling (Attendant to Attendant) Using the individual attendant access extension, as o pposed to the group, the caller hears a b usy signal for all attendants administered without hardware translation. nNight Station Service If a night console is not assigned or not operational and an attendant activates the night station service feature, response to the caller depends on the a dministration of the d estination endp oint. For instance, if the endpoint is a station administered without hardware translation, the caller hears a busy signal. This response is g overned by the endpoint rather than the feature. nWorld Class Attendant This feature and its two subfeatures apply. — Attendant Override If an attendant activates Attendant Override (and therefore bypasses coverage), the attendant hears a busy signal for calls to terminals administered without hard ware. — Attendant Serial Callin g Attempting to extend a call to a terminal a dministered without hardware translation causes a busy signal.
Administration Without Hardware (AWOH) Issue 3 March 1996 3-63 Data Terminal Interactions Below are descriptions of how active data terminal features interact with the Ad ministration Without Hardware (AWOH) feature nData Call Setu p Three methods are provid e d to set up a data call: — Data Terminal Dialing — An attempt to use keyboard dialing to terminate a call to a data endpoint administered without hardware translation causes a BUSY message on the screen, indicating that the terminal is in use, out of service, or administered without hardware translation. — Voice Terminal Dialing — see ‘‘Station-to-Station Call’’ section. — Other Devices — [like a modular processor data module (MPDM) equip ped with an automatic calling unit (ACU) interface mo dule] Depending on the attached hardware, the call is handled like a data call. — Voice Terminal Dialing. nHunt-Group (UCD/DDC) See ‘‘Coverage’’ section. nIncoming Destination See ‘‘Incoming Destination’’ section nAdministered Connections Endpoints for ACs can be administered without hardware translation. nTerminal-to-Data Mo dule Call If the data endpoint has been a dministered without hardware translation, the result is either b e a printed BUSY on the screen or a busy signal, depending on the hardware associated with the terminal originating the call. See ‘‘Station-to-Station Call’’ section. Association/Disassociation of Terminal Feature Interactions This refers to whether a voice terminal has b een assigned a p ort location. Association/Disassociation interactions are described next. Some of these functions are limite d to multibutton sets. nAutomatic Callback If a station becomes disassociated while a normal station has automatic callback activated for that station, the normal station’s automatic callback light is turned off and the sequence is broken.
Feature Descriptions 3-64Issue 3 March 1996 nBrid ged Call Ap pearance If a station has a bridged call appearance of another station, which is off-hook, the station a dministered with the bridged call appearance can disassociate at any time and not disrupt the call in progress on the bridge. If a station with a bridged appearance of a normal station associates itself while the extension for the brid ged a p pearance is on a call, the station associating itself can join the call after it has completed the association sequence. Disassociation cannot b e performe d from a bridged call a p pearance. Disassociation (TTI) of a station must be performed from the p ort on which the set resides. For example, the p ort from which disassociation is performed, must match the port for the extension that is to b e disassociated. nCall Coverage If a station disassociates while Send-all-calls or Go-to-c overage is active, then these features remain active while the station has no hardware translation. nCall Coverage Answer Group Members in a group cannot be disassociated while there is an incoming call to the group. In this case all sets are seen as active and therefore cannot be disassociated. If any endp oint p reviously administered without hardware translation is inserted into translation via TTI or station administration, that endpoint is excluded from all transactions taking place in the call coverage answer group. This means that a member cannot join the other members of an incoming call for one that is taking place during the binding of the station to the port location. The member can join in all subsequent calls to the group. nCall Forward A station can disassociate while call forwarding is active. If a destination extension for call forwarding disassociates, call forward ing to that extension remains active. nCall Park A terminal is not allowed to be disassociated while placed in a parked state by another set. It is virtually p ut on hold. If a normal station parks an incoming call, the station that parked the call can disassociate itself after the call is parked and still perform the retrieval sequence from another voice terminal. nCall Pickup The primary extension of a call pickup group cannot disassociate while a call is being attempted. All secondary members are allowed to disassociate while a call is ongoing to a primary extension.
Administration Without Hardware (AWOH) Issue 3 March 1996 3-65 If a call is ongoing to any extension in the group, any memb er of the group can disassociate. Any member of the group can associate. That member will not join the group for the call that is currently in progress, b ut is available for all subsequent calls to the group. nCPE Alarm If a station that has been administered with a CPE alarm enters the system translation while an alarm is active, then the newly associated station receives the alarm indication u pon entering the system. nHunt Group UCD/DDC Any member of a hunt group that is not the target of the current call (not ringing) can disassociate itself. The primary, or ringing, extension cannot. If any endp oint previously administered without hardware translation is inserted into translation via TTI or station administration, that endpoint is excluded from all transactions taking place in the hunt group. This means that a memb er does not become available to take an incoming call that was already taking place during the binding of the station to the port location. The mem ber is available for subsequent calls to the group. nHold A station that is on hold or has put another call on hold cannot undergo disassociation. nIncoming Destination See ‘‘Station-to-Station Call’’ section nIntercom Group - Auto/Dial See ‘‘Station-to-Station Call’’ section nMessage Light All messages needn’t be deleted before disassociation. If a station receives messages while it is in the disassociated state, when the terminal receives hardware translation, the message light is u p dated. nSend All Calls Send all calls remains activated when a station becomes disassociated. nStation-to-Station Call No disassociation can be performed while a call is in progress. No disassociation can be performed while a set is ringing. nTerminating Extension Group Members in a group cannot be disassociated while there is an incoming call to the group. This is because all memb ers of the group are seen as active, since they are ringing and busy indicator lights are flashing. If any endp oint previously administered without hardware translation is inserted into translation via TTI or station administration, that endpoint is excluded from all transactions taking place in the terminating extension
Feature Descriptions 3-66Issue 3 March 1996 group. This means that a member cannot join the other members of an incoming call for one that is taking place during the binding of the station to the port location. The member can join in all subsequent calls to the group. nTransfer After a connection has been made from first to third party, the second party, the one who performe d the transfer, can be disassociated. Parties one and three are treated as a station-to-station call. nAttendant Because the attendant is a central focus for incoming calls, it is advisable to have the attendant in position busy mode so as to route incoming calls. Attendant Priority Queuing, which a World Class Core feature, provides that individual attendant access and interposition calling are not reclassified and d irected to the attendant g roup. These c alls q ueue for the individual attendant and prevent the attendant from d isassociating. To prevent the attendant from attempting to disassociate while in position-available mode, calls queued, held, or seen as active for the attendant, will prevent d isassociation. nIncoming Destination An incoming d estination is not allowed to be disassociated while a call is in progress to that extension, regardless of whether the extension is a station or an attendant. nAttendant Night Service The night service station c annot be removed while in night service. For the removal of any en d point administered without hardware translation while night service is activate d, see ‘‘Night Service’’ section. nAttendant Release Loop Operation All calls held with the release loop operation by the attendant are reclassified as attendant group calls if the attendant disassociates before the attendant timed reminder interval expires. nNight Service-Trunk Group If the night service destination is a station, disassociation operates the same way as d isassociation for stations. See “Station-to-Station” section. If the night service destination is an attendant, disassociation operates the same way as disassociation for attendants. See “Attendants”. World Class Attendant Below are ‘World Class Attendant’ features that interact with AWOH.