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ATT DEFINITY Communications System Generic 3 Instructions Manual

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    							Administration Without Hardware (AWOH)
    Issue  3   March 1996
    3-57
    Administration Without Hardware 
    (AWOH)
    Feature Availability
    Administration Without Hardware is available with all Generic 3 releases.
    Description
    Provides the ability to administer “Station”  forms without specifying a port 
    location. Such stations are referred to as 
    p hantom and do not generate alarms 
    and errors when the station is translated b ut not yet installed. The Ad ministration 
    Without Hardware (AWOH) feature works for administration the same way as 
    administration with hardware translation does. For example, when terminals are 
    moved, user-activated features such as call forward ing and send all calls are 
    preserved and functional.
    An AWOH station is considered 
    d isassociated when no hardware ports are 
    assigned to the station. Once a port is assigned, the AWOH station is considered 
    associated.
    The Ad ministration Without Hardware (AWOH) feature supports the following 
    applications:
    nThe ability to ‘A dminister Station’ forms without specifying a port location.
    nThe ability by use of a phantom extension to provide call coverage 
    (including AUDIX) for users who do not have stations p hysically located 
    on the switch.
    nThe ability to use phantom extensions for ACD Dialed Numb er 
    Identification Service (DNIS).  This a p plication allows a phantom extension 
    to b e administered on the switch for each call type that needs to be 
    identified to ACD agents.  The phantom extension is either 
    Call Forward ed 
    (via an attendant console) to an ACD split, or its coverage path is defined 
    to include the ACD split.  The “Name” field that is administered for the 
    phantom extension will i dentify to the ACD a gent which service the caller 
    is attempting to reach, allowing the agent to p roperly address the caller.
    nThe ability to store station tem plates that can later be used with the 
    duplicate station command when implementing many ‘Station’ forms of 
    the same type in the system.
    NOTE:
    G3rV1, G3V2, and later releases offer two methods for joining an 
    AWOH translation to a port location. The terminal can be 
    administered to include a valid port location (this method is also 
    available for G3iV1) or, for G3rV1, G3V2, and later releases, the  
    						
    							Feature Descriptions
    3-58Issue  3   March 1996 
    Terminal Translation feature can be used. For more information see 
    the Terminal Translation (with Security Measures) feature.
    Considerations
    The primary use of the Ad ministration Without Hardware (AWOH) feature is to 
    streamline system initializations, major a d ditions, and rearrangement/changes by 
    allowing voice terminal translations to be entered before the actual ports are 
    assigned.  Port assignments can be done at a later time, as required.
    For G3i prior to V2, use of this feature is limited to voice-only terminal types 
    including analog, Digital Communications Protocol (DCP) 7400D series of 
    terminals, and hybrid terminal types.
    For G3r  prior to V2, use of this feature is limite d to analog, Basic Rate Interface 
    (BRI) sets, certain data modules, attendants, queue warning ports, DCP (7400D 
    series of terminals), and hybrid terminal types.
    For G3V2 and  later releases all terminal typ es mentioned above are supported.
    Interactions
    Unless otherwise stated, AWOH terminals act like busy terminals. This section 
    describes how feature interact if association or d isassociation is p erformed while 
    a feature is active.
    nG3iV1 and G3vsV1/G3sV1 sup p orts a limited form of AWOH as described 
    in ‘‘Considerations’’ above but does not support TTI. 
    Association/disassociation gives a p ort to a station formerly translated with 
    an 
    x in the “Port ID” field.
    nFor G3r and G3V2 and later releases, see the ‘Terminal Translation 
    Initialization (TTI)’ feature for more information on interactions.
    Voice Terminal Interactions
    The following are descriptions of how voice terminal features interact with the 
    Ad ministration Without Hardware (AWOH) feature.
    nAbbreviated Dialing
    Abbreviated dialing used to call a station administered without hardware 
    behaves as a normally dialed station-to-station call to an extension 
    administered without hardware. A station with abbreviated dialing that 
    becomes d isassociated will not lose any entries in its lists. 
    						
    							Administration Without Hardware (AWOH)
    Issue  3   March 1996
    3-59
    nACD 
    A voice terminal user may transfer an ACD call to a bridged appearance 
    of an AWOH station, put the call on hold, and/or receive another call. A 
    bridged appearance of an AWOH extension cannot be logged into an 
    ACD split and cannot receive calls directed to a hunt group to which it 
    belongs.
    nAutomatic Callback
    Attempting automatic callback to any station administered without 
    hardware translation sends an intercept tone to the caller, indicating that 
    the feature cannot be activated.
    nBrid ged Call Ap pearance
    A normal station with a bridged call appearance can originate a call on the 
    bridged call appearance even if the p rimary extension associated with the 
    bridged appearance has b een administered without hard ware translation. 
    Brid ged call ap p earance buttons are lit on a normal set when the bridg e d 
    appearance has been administered without hardware translation. Calls 
    can be made to the bridged call a p pearance of terminals a dministered 
    without hard ware translation. A station without hardware translation may 
    contain bridged call appearances.
    A brid ged appearance of an AWOH extension cannot be logged into an 
    ACD split and cannot receive calls directed to a hunt group to which it 
    belongs.
    nBusy Verification of Terminals and Trunks
    A terminal administered without hard ware translation will a p pear to be out 
    of service when busy verification of terminals and trunks is attempted on 
    that terminal.
    nCall Coverage
    Stations administered without hardware translation interact with Call 
    Coverage feature as if all their call appearances were busy. A 
    disassociated station can have call coverage active. The call coverage 
    groups referred to are:
    — coverage answer groups
    — hunt groups
    — intercom groups
    — pickup groups
    — terminating extension groups
    nCall Forward
    A station ad ministered without hardware translation can have call 
    forward ing activate d while in a disassociate d state. When the station is 
    associated, call forward is active and must be turned off  by the user. 
    Association of the station turns on the call forward light. 
    						
    							Feature Descriptions
    3-60Issue  3   March 1996 
    nCall Park
    A call to a station administered without hardware translation can only be 
    parked if the primary extension of that station is a b rid ged call appearance 
    on a normal station. When a call is parked from a bridged call 
    appearance, it is parked on the p rimary extension assigned to the bridged 
    call appearance.
    nCall Waiting Termination
    Call waiting termination can be administered on a single-line terminal 
    administered without hardware translation, but, the caller receives a busy 
    signal, as long as the station is disassociated.
    nConference
    No direct conferencing of stations without hardware translation is allowed. 
    A brid ged appearance button can be used to make conference calls.
    nCustomer-Provid e d Equip ment  (CPE)  Alarm
    If a CPE alarm is activated for a terminal without hardware translation, no 
    equipment is available to ring or light.
    nData Buttons
    Data buttons are not lit for data modules administered without hardware 
    translation.
    nDisplay
    The display for calls originating/terminating from a bridged call 
    appearance for stations administered without hardware translation, is the 
    same as for normal bridging.
    nFacility Busy Indication
    Normal stations can have busy indicator lights for stations administered 
    without hard ware but the lights are not lit.
    The reason for this particular interaction is that Facility Busy Indication is 
    designed to indicate if a station is off or on-hook. Since  a station without 
    hardware translation is always on-hook (even if it is treate d as busy), any 
    busy indicator lights pointing to it are not turned on.
    When a port is assigned to the AWOH station, b usy indicator lights 
    function the same as for a normal station. Busy indicator lights can be 
    administered on stations administered without hard ware translation.
    The operations invoked by pressing a facility busy indicator button do not 
    deviate from the current operation of the feature. That is, d e pressing the 
    button rings the station.
    nIncoming Destination
    If the incoming  destination is a station without hardware, the caller hears a 
    ringback tone from the central office. Incoming destination calls are routed 
    based on features active for the station, such as, call forward ing and call 
    coverage. 
    						
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    nLeave Word Calling
    A station ad ministered without hardware can be left a leave word calling 
    message.
    A leave word calling message left by a user on a bridged call  appearance 
    leaves a message for the called party to call the p rimary extension number 
    assigned to the bridged call appearance. When  a user calls a primary 
    extension and activates Leave Word Calling, the message is left for the 
    primary extension even if the call was answered at a bridged call 
    appearance.
    nManual Message Waiting
    If Manual Message Waiting is activated, and the receiving terminal is 
    administered without hardware translation, then only the originating 
    terminal’s light goes on. The status of this light is held by the receiving 
    terminal while in a disassociated state, and is turned on upon association.
    nManual Signaling
    If the receiving terminal is a dministered without hardware translation, 
    Manual Signaling is denied. The status light for the Manual Signaling 
    button at the originating voice terminal flutters briefly to indicate the denial.
    nPersonal Central Office Line
    Stations administered without hardware translation can be administered 
    with the Personal Central Office Line (PCOL) feature. If a call is 
    terminated at a station administered without hardware translation and it 
    has no c overage, the caller receives ringback (no answer). Otherwise, the 
    call is routed to coverage.
    nPriority Calling
    A priority call terminating to a station ad ministered without hardware 
    translation hears a busy signal.
    nSend All Calls
    Send all calls can be active on a station administered without hardware 
    translation.
    nStation-to-Station Call
    A call attempting to terminate on an extension administered without 
    hardware translation is treated like a call to a station with all call 
    appearances busy.
    nTransfer
    See ‘‘Station-to-Station Call’’ and ‘‘Call Coverage.’’
    Attendant Interactions
    Below are descriptions of how active attendant features interact with the AWOH 
    characters. 
    						
    							Feature Descriptions
    3-62Issue  3   March 1996 
    nAttendant Group
    If all attendants of the group are administered without hardware, the c aller 
    receives ringback tone indefinitely for all calls ma de internally. Attendants 
    administered without hardware translation will behave the same as 
    stations without hard ware in group interactions.
    Resp onses are similar for these features:
    — Centralized Attendant Service  (CAS)
    — Inter-PBX Attendant Service (IAS)
    — Attendant Call Waiting  (c annot  be activated on a call to a terminal 
    administered without hardware translation)
    — Attendant Direct Extension Selection with “ Busy Lamp”  field
    — Attendant-to-Station Call (the attendant is not allowed to extend a 
    call to a terminal administered without hardware translation)
    nEmergency Access to Attendant
    If emergency access to the attendant is activated while all attendants are 
    administered without hardware translation, and there is no b a ckup 
    extension or the backup extension is also administered without hardware 
    translation, the originating p arty will receive a busy signal. This is the same 
    situation as an attendant queue b eing full and no b ackup extension.
    nInterposition Calling (Attendant to Attendant)
    Using the individual attendant access extension, as o pposed to the group, 
    the caller hears a b usy signal for all attendants administered without 
    hardware translation.
    nNight Station Service
    If a night console is not assigned or not operational and an attendant 
    activates the night station service feature, response to the caller depends 
    on the a dministration of the d estination endp oint. For instance, if the 
    endpoint is a station administered without hardware translation, the caller 
    hears a busy signal. This response is g overned by the endpoint rather 
    than the feature.
    nWorld Class Attendant
    This feature and its two subfeatures apply.
    — Attendant Override
    If an attendant activates Attendant Override (and therefore 
    bypasses coverage), the attendant hears a  busy signal for calls to 
    terminals administered without hard ware.
    — Attendant Serial Callin g
    Attempting to extend a call to a terminal a dministered without 
    hardware translation causes a busy signal. 
    						
    							Administration Without Hardware (AWOH)
    Issue  3   March 1996
    3-63
    Data Terminal Interactions
    Below are descriptions of how active data terminal features interact with the 
    Ad ministration Without Hardware (AWOH) feature
    nData Call Setu p
    Three methods are provid e d to set up a data call:
    — Data Terminal Dialing 
    — An attempt to use keyboard dialing to 
    terminate a call to a data endpoint administered without hardware 
    translation causes a BUSY message on the screen, indicating that 
    the terminal is in use, out of service, or administered without 
    hardware translation.
    — Voice Terminal Dialing 
    — see ‘‘Station-to-Station Call’’ section.
    — Other Devices 
    — [like a modular processor data module (MPDM) 
    equip ped with an automatic calling unit (ACU) interface mo dule] 
    Depending on the attached hardware, the call is handled like a 
    data call.
    — Voice Terminal Dialing.
    nHunt-Group (UCD/DDC) See ‘‘Coverage’’ section.
    nIncoming Destination
    See ‘‘Incoming Destination’’ section
    nAdministered Connections
    Endpoints for ACs can be administered without hardware translation.
    nTerminal-to-Data Mo dule Call
    If the data endpoint has been a dministered without hardware translation, 
    the result is either b e a printed BUSY on the screen or a busy signal, 
    depending on the hardware associated with the terminal originating the 
    call. See ‘‘Station-to-Station Call’’ section.
    Association/Disassociation of Terminal Feature 
    Interactions
    This refers to whether a voice terminal has b een assigned a p ort location. 
    Association/Disassociation interactions are described next. Some of these 
    functions are limite d to multibutton sets.
    nAutomatic Callback
    If a station becomes disassociated while a normal station has automatic 
    callback activated for that station, the normal station’s automatic callback 
    light is turned off and the sequence is broken. 
    						
    							Feature Descriptions
    3-64Issue  3   March 1996 
    nBrid ged Call Ap pearance
    If a station has a bridged call appearance of another station, which is 
    off-hook, the station a dministered with the bridged call appearance can 
    disassociate at any time and not disrupt the call in progress on the bridge.
    If a station with a bridged appearance of a normal station associates itself 
    while the extension for the brid ged a p pearance is on a call, the station 
    associating itself can join the call after it has completed the association 
    sequence.
    Disassociation cannot b e performe d from a bridged call a p pearance. 
    Disassociation (TTI) of a station must be performed from the p ort on which 
    the set resides. For example, the p ort from which disassociation is 
    performed, must match the port for the extension that is to b e 
    disassociated.
    nCall Coverage
    If a station disassociates while Send-all-calls or Go-to-c overage is active, 
    then these features remain active while the station has no hardware 
    translation.
    nCall Coverage Answer Group
    Members in a group cannot be disassociated while there is an incoming 
    call to the group. In this case all sets are seen as active and therefore 
    cannot be disassociated.
    If any endp oint p reviously administered without hardware translation is 
    inserted into translation via TTI or station administration, that endpoint is 
    excluded from all transactions taking place in the call coverage answer 
    group. This means that a member cannot join the other members of an 
    incoming call for one that is taking place during the binding of the station 
    to the port location. The member can join in all subsequent calls to the 
    group.
    nCall Forward
    A station can disassociate while call forwarding is active. If a destination 
    extension for call forwarding disassociates, call forward ing to that 
    extension remains active.
    nCall Park
    A terminal is not allowed to be disassociated while placed in a parked 
    state by another set. It is virtually p ut on hold. If a normal station parks an 
    incoming call, the station that parked the call can disassociate itself after 
    the call is parked and still perform the retrieval sequence from another 
    voice terminal.
    nCall Pickup
    The primary extension of a call pickup group cannot disassociate while a 
    call is being attempted. All secondary members are allowed to 
    disassociate while a call is ongoing to a primary extension. 
    						
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    If a call is ongoing to any extension in the group, any memb er of the group 
    can disassociate. Any member of the group can associate. That member 
    will not join the group for the call that is currently in progress, b ut is 
    available for all subsequent calls to the group.
    nCPE Alarm
    If a station that has been administered with a CPE alarm enters the system 
    translation while an alarm is active, then the newly associated station 
    receives the alarm indication u pon entering the system.
    nHunt Group UCD/DDC
    Any member of a hunt group that is not the target of the current call (not 
    ringing) can disassociate itself. The primary, or ringing, extension cannot.
    If any endp oint previously administered without hardware translation is 
    inserted into translation via TTI or station administration, that endpoint is 
    excluded from all transactions taking place in the hunt group. This means 
    that a memb er does not become available to take an incoming call that 
    was already taking place during the binding of the station to the port 
    location. The mem ber is available for subsequent calls to the group.
    nHold
    A station that is on hold or has put another call on hold cannot undergo 
    disassociation.
    nIncoming Destination
    See ‘‘Station-to-Station Call’’ section
    nIntercom Group - Auto/Dial
    See ‘‘Station-to-Station Call’’ section
    nMessage Light
    All messages needn’t be deleted before disassociation. If a station 
    receives messages while it is in the disassociated state, when the terminal 
    receives hardware translation, the message light is u p dated.
    nSend All Calls
    Send all calls remains activated when a station becomes disassociated.
    nStation-to-Station Call
    No disassociation can be performed while a call is in progress. No 
    disassociation can be performed while a set is ringing.
    nTerminating Extension Group
    Members in a group cannot be disassociated while there is an incoming 
    call to the group. This is because all memb ers of the group are seen as 
    active, since they are ringing and busy indicator lights are flashing.
    If any endp oint previously administered without hardware translation is 
    inserted into translation via TTI or station administration, that endpoint is 
    excluded from all transactions taking place in the terminating extension  
    						
    							Feature Descriptions
    3-66Issue  3   March 1996 
    group. This means that a member cannot join the other members of an 
    incoming call for one that is taking place during the binding of the station 
    to the port location. The member can join in all subsequent calls to the 
    group.
    nTransfer
    After a connection has been made from first to third party, the second 
    party, the one who performe d the transfer, can be disassociated. Parties 
    one and three are treated as a station-to-station call.
    nAttendant
    Because the attendant is a central focus for incoming calls, it is advisable 
    to have the attendant in position busy mode so as to route incoming calls. 
    Attendant Priority Queuing, which a World Class Core feature, provides 
    that individual attendant access and interposition calling are not 
    reclassified and d irected to the attendant g roup. These c alls q ueue for the 
    individual attendant and prevent the attendant from d isassociating. To 
    prevent the attendant from attempting to disassociate while in 
    position-available mode, calls queued, held, or seen as active for the 
    attendant, will prevent d isassociation.
    nIncoming Destination
    An incoming d estination is not allowed to be disassociated while a call is 
    in progress to that extension, regardless of whether the extension is a 
    station or an attendant.
    nAttendant Night Service
    The night service station c annot be removed while in night service. For the 
    removal of any en d point administered without hardware translation while 
    night service is activate d, see ‘‘Night Service’’ section.
    nAttendant Release Loop Operation
    All calls held with the release loop operation by the attendant are 
    reclassified as attendant group calls if the attendant disassociates before 
    the attendant timed reminder interval expires.
    nNight Service-Trunk Group
    If the night service destination is a station, disassociation operates the 
    same way as d isassociation for stations. See “Station-to-Station” section. If 
    the night service destination is an attendant, disassociation operates the 
    same way as disassociation for attendants. See  “Attendants”.
    World Class Attendant
    Below are ‘World Class Attendant’ features that interact with AWOH. 
    						
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