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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Restriction — Voice Terminal — Origination Issue 3 March 1996 3-1057 Restriction — Voice Terminal — Origination Feature Availability This feature is available with all Generic 3 releases. Description Restricts callers at specified voice terminals from originating calls. Voice terminal users can receive calls. If a voice terminal user attempts to place a call, intercept tone is received. A voice terminal can, however, activate certain features by dialing the assigned feature access codes. Considerations Origination Restriction is used whenever a voice terminal is to be used only for answering incoming calls. Interactions When the system authorizes a call, Controlled Restrictions are checked as well as those restrictions assigned by COR. Administration The Origination Restriction feature is administered by the System Manager to voice terminals by the Class of Restriction feature. Hardware and Software Requirements No a d ditional hardware or software is required.
Feature Descriptions 3-1058Issue 3 March 1996 Restriction — Voice Terminal — Outward Feature Availability This feature is available with all Generic 3 releases. Description Prevents specified voice terminal users from placing calls to the public network. Calls can be placed to other voice terminal users, to the attendant, and over tie trunks. Considerations Outward Restriction is used whenever it is desired that a voice terminal make only internal calls. The attendant or an unrestricted voice terminal user can extend a call to an outside number for the outward-restricted voice terminal user. Interactions When the system authorizes a call, Controlled Restrictions are checked as well as those restrictions assigned by COR. Administration The Outward Restriction feature is administered by the System Manager to voice terminals by the COR feature. Hardware and Software Requirements No a d ditional hardware or software is required.
Restriction — Voice Terminal — Pu blic Issue 3 March 1996 3-1059 Restriction — Voice Terminal — Public Feature Availability This feature is available with G3i-Global and all Generic 3 V2 and later releases. Description Restricts callers at specified voice terminals from receiving public network calls. A denied call is route d to intercept tone, a recorded announcement, or the attendant. Calls c an redirect to an p ublic-restricted voice terminal. The COR of the originally called extension number is the only one checked. Considerations Public Restriction is used whenever it is necessary that users at certain voice terminals receive only internal calls from other voice terminals or calls extended from the attendant. Interactions The following features interact with the Restriction — Voice Terminal — Public feature: nControlled Restriction When the system authorizes a call, Controlled Restrictions are checked as well as those restrictions assigned b y COR. nNight Service The Trunk Answer From Any Station and Night Station Service features, if assigned to a public-restricted voice terminal, override the Public Restriction. nTie Trunk A ccess Incoming dial repeating tie trunk calls can be completed directly to an public-restricted extension number. nTransfer Incoming trunk calls can be transferred from an unrestricte d extension number to an public-restricted extension number.
Feature Descriptions 3-1060Issue 3 March 1996 Administration Public Restriction is administered by the System Manager to voice terminals by the COR feature. Hardware and Software Requirements No a d ditional hardware or software is required.
Restriction — Voice Terminal — Termination Issue 3 March 1996 3-1061 Restriction — Voice Terminal — Termination Feature Availability This feature is available with all Generic 3 releases. Description Restricts voice terminal users on specified extension numb ers from receiving any calls. The restricted users can, however, originate calls. Considerations Termination Restriction is used whenever a voice terminal is to be used only for making calls. Interactions When the system authorizes a call, Controlled Restrictions are checked as well as those restrictions assigned by COR. Administration The Termination Restriction feature is administered by the System Manager to voice terminals by the COR. Hardware and Software Requirements No a d ditional hardware or software is required.
Feature Descriptions 3-1062Issue 3 March 1996 Ringback Queuing Feature Availability This feature is available with all Generic 3 releases. Description Places outgoing calls in an ordered queue (first-in, first-out) when all trunks are busy. The voice terminal user is automatically called back when a trunk becomes available. The voice terminal receives a distinctive three-burst alerting signal (Priority Calling) when called back. If a multiappearance voice terminal user has an idle Automatic Callback b utton and tries to access an all-trunks-busy trunk group, Ringb ack Queuing is automatically activated, the lamp associated with the Automatic Callback button lights, and confirmation tone is heard. The multia p pearance voice terminal user must also be authorized to make the c all, Rin g back Queuing must be allowed on the trunk, and the trunk queue must not be full. Ringback Queuing is automatic for a single-line voice terminal. After dialing is complete, the user hears confirmation tone if the queue is available. No action is required by the voice terminal user. The user hangs up and waits for callback. The callback call is automatically placed to the terminal when a trunk becomes available. When the user answers the callback call, the original call automatically continues. Redialing is not required. Queuing can be specified for any non-DCS outgoing only trunk group, or for the outgoing direction of a non-DCS 2-way trunk group. Considerations With Ringbac k Queuing, users do not have to keep trying to access a trunk group when all trunks in the group are busy. This feature provides for the caller of a busy trunk group to automatically be called back when a trunk b ecomes available. Queuing can reduce the numb er of trunks required. A single-line voice terminal can have only one call waiting at a time; therefore, Ringback Queuing is denied to these voice terminals if a call is already waiting. A multiappearance voice terminal can have one callback call associated with each Automatic Callback button assigned to the terminal. A q ueue request is canceled for the following reasons:
Ringback Queuin g Issue 3 March 1996 3-1063 nA trunk is not available within 30 minutes. nThe voice terminal user does not answer the callback call within the administered interval (two to nine ringing cycles). nThe voice terminal is busy when the callback call is attempted. nThe voice terminal user dials the Ringback Queuing cancellation code or presses the Automatic Callback button associated with the queued call. Incoming tie trunk calls cannot queue on an outgoing trunk group. The system does not know the calling number and cannot originate the callback call. The system checks the busy/idle status of the trunk group just once (immediately after the trunk access c ode is dialed). If at this time all of the trunks are b usy, the call is put into queue, even if a trunk has become available by the time the caller has completed dialing the numb er. This occasionally results in the caller being called back immediately after receiving confirmation tone and going on-hook. At times, a trunk appears to be available, but outgoing calls are still placed in a queue. In this case, a trunk is not free, but is b eing reserved for a previous Automatic Callback request. Interactions If Ring back Queuing is provid e d, Automatic Callback must also be provided. Automatic Callback is administered through the Class of Service. Ringback Queuing affects the following features: nARS If a multiappearance voice terminal user has an Automatic Callback button, makes an ARS call, and all trunks are busy, Ringbac k Queuing is activated automatically. nBrid ged Call Ap pearance Ringback Queuing is not provided on calls originate d from a bridged call appearance. nCall Coverage Callback calls do not redirect even if Send All Calls is activated. nCall Forwarding All Calls Callback calls are not forwarded. nCall Pickup Callback calls cannot be picked up.
Feature Descriptions 3-1064Issue 3 March 1996 nConference or Transfer A single-line voice terminal cannot receive a callback call while it has a call on hold and can have only one active call at a time. nInternal Automatic Answer (IAA) Automatic calls generated by Rin g back Queuing are not eligible for IAA. nRemote Access A callback call cannot be made to a Remote Access user because the system does not know the calling number. Administration Ringback Queuing is administered by the System Manager. The following items require administration: nCallback call no-answer time-out (from two to nine ringing cycles) nAutomatic Callback button (per multiappearance voice terminal) nRingback Queuing cancellation c o de nQueue length (p er outgoing trunk group) Hardware and Software Requirements No a d ditional hardware or software is required.
Ringer Cutoff Issue 3 March 1996 3-1065 Ringer Cutoff Feature Availability This feature is available with all Generic 3 releases. Description Allows the user of a multiappearance voice terminal to turn certain audible ringing signals on and off. Visual alerting is not affected by this feature. When this feature is enabled, only Priority ring (three-burst ringing), Intercom ring, and Manual Signaling rings at the voice terminal. One-b urst, two-burst, and redirection notification does not ring. When this feature is disabled, the voice terminal has normal ringing. Table 3-74 summarizes the call types affected by the activation of Ringer Cutoff. The type of ring depends on whether Redirect Notification is active. NOTE: If Call Coverage is set to ‘‘Cover All’’ and Ringer Cutoff and Re direct Notification are both active, then there is no audible alerting. There are occasions when a user does not wish to be disturb e d by the arrival of incoming calls, and does not want the call to be immediately redirected to Table 3-74. Summary of Call Types Affected by Ringer Cutoff Will The Voice Terminal Ring If Ringer Cutoff Is Active? Redirect Notification = Call Type Ring Type No Yes Voice Terminal to Voice Terminal1-burst no ring ping Attendant to Voice Terminal2-burst no ring ping Internal Tie to Voice Terminal1-burst no ring ping APLT Trunk to Voice Terminal1-burst no ring ping Trunk to Voice Terminal2-burst no ring ping Priority Call to Voice Terminal3-burst yes yes Intercom Call to Voice Terminal Intercom yes yes Manual Signaling Manual Signal yes yes
Feature Descriptions 3-1066Issue 3 March 1996 coverage. For example, an executive may have a secretary who has bridged call appearances of his or her extension. If the executive does not wish to be disturbed, this feature can be used to allow the secretary a chance to answer the incoming call before it redirects to c overage. The bridging user (the secretary) is not affected by the executive’s activation of Ringer Cutoff. If a brid ging user has Bridg e d Call Alerting administered for his or her voice terminal (and does not have Ringer Cutoff administered), the bridging user receives ringing for the principal’s call. If a primary extension and all other users with bridged appearances of the primary extension activate Ringer Cutoff, an incoming call silently alerts all of those voice terminals before the call redirects to coverage. To activate Ringer Cutoff, the user pushes the voice terminal’s Ringer-Cutoff button. The associated green status lamp then lights. This lamp remains lighted until the feature is d eactivated. If the feature is activated while the voice terminal is ringing with a one-burst ring, two-burst ring, or redirection notification, the ringer is silenced. To deactivate Ringer Cutoff, the user pushes the active Ringer-Cutoff button on his or her voice terminal. The green status lamp associated with the button then goes dark. If the selected call is in any ringing state, the ringer returns to the proper audible ring. If there are no calls ringing at the voice terminal, the ringer remains silent. Considerations The Ringer Cutoff feature allows a user to turn off audible ringing on his or her voice terminal. Each multiappearance voice terminal user may have one Ringer Cutoff button on his or her voice terminal Interactions The following features interact with the Ringer Cutoff feature. nAutomatic Callback Even if the Ringer Cutoff feature has been activated, the Automatic Callback call returns to the user’s voice terminal with the normal three-burst ring. nBrid ging A brid ging user is not affected by a primary extension’s activation of Ringer Cutoff; nor is the p rimary extension affected by the activation of Ringer Cutoff by a bridging user.