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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Code Calling Access Issue 3 March 1996 3-557 Hardware and Software Requirements Requires loudspeaker paging equipment and one port on a TN763 Auxiliary Trunk circuit pack (TN763D supports A-law and Mu-law) for each individual zone. (These hard ware requirements can be shared with the Loudspeaker Paging Access feature. Ac tivation of each feature is by the assigned trunk access code.) No a d ditional software is required.
Feature Descriptions 3-558Issue 3 March 1996 Conference — Attendant Feature Availability This feature is available with all Generic 3 releases. Description Allows the attendant to set u p a conference call for as many as six conferees, including the attendant. Conferees from inside and outside the system can be added to a conference call. To set u p a conference, the attendant dials a number and uses the split key to a d d each party to the rest of the conference. Considerations Whenever an attendant needs to talk with more than one p arty at the same time, the Attendant Conference feature can be used. An attendant can also establish a conference call for other voice terminal users or parties outside the system. The attendant can set up only one conference call at a time. The attendant can hold a conference call on the console or release from it. The attendant cannot handle any other calls while setting up a conference call. Once an attendant adds a party to a conference call (whether the call was established by an attendant or other voice terminal user), only the attendant can a d d another party to the call. Interactions The following features interact with the Conference — Attendant feature. nBrid ged Call Ap pearance A Bridged Ap pearance button can be used to make conference calls. nCall Vectoring A call to a VDN can be included as a party in a conference call only after vector processing terminates for that call (for exam ple, after a successful route to command). nTrunk-to-Trunk Transfer If Trunk-to-Trunk Transfer is disabled and the attendant releases from a conference call involving only trunk conferees, the trunks are also disconnected.
Conference — Attendant Issue 3 March 1996 3-559 nWhen a multi-function station (BRI/Digital/Hybrid) dials sufficient digits to route a call, b ut could route differently if a d ditional digits were dialed, the station will not recognize the Conference or Transfer buttons. The user must delay dialing for ten seconds or dial a # to indicate the call can be routed based on the digits already dialed. The Conference or Transfer buttons are then recognized and the o peration is c ompleted by the switch. nAttendant Conferencing may not operate properly if the CO d oes not provide answer supervision and the “Answer Supervision Timeout” field is set to “0” and the “Receive Answer Supervision” is set to “y.” In this case, the use of any non-zero number can be used to represent the number of seconds of delay required for answer supervision. If the CO does provide answer supervision, the “Answer Supervision Timeout” can be set to “0” and the “Re ceive Answer Supervision” can be set to “y.” Administration For G3i-Global, G3rV1, G3V2, and later releases the administrator may specify on the System Parameters form lower limits on the numb er of parties that can be on a conference call. Hardware and Software Requirements No a d ditional hardware or software is required.
Feature Descriptions 3-560Issue 3 March 1996 Conference — Terminal Feature Availability Conference — Terminal is available with all Generic 3 releases. Description Allows multi-appearance voice terminal users to set up six-p arty conference calls without attendant assistance. Considerations With the Conference — Terminal feature, voice terminal users can set up their own conference calls without assistance from an attendant. With assistance from other users, a single-line voice terminal c an have more than three parties on a conference call. For example, one user can add a party, who can add another party, etc. If a voice terminal user releases from a conference call involving only trunk conferees, the trunks are also disconnected if trunk-to-trunk connections are disallowed through administration. Single-line voice terminal users can set u p three-party conference calls without attendant assistance, only if the “Allow Conference via Flash” field is set to y (yes) on the “Feature Related System Parameters” form. Up to six parties may be conferenced together on an active call. If the conference tone feature is turned on, all six conferees hears the conference tone. If an analog single line set has the Call Wait feature enabled and has created a conference call, the Call Wait feature is denied. For example, when caller A on an analog set is talking to caller B, then flashes and is talking to caller C, and flashes to conference B and C, then, if caller D calls caller A, the Call Wait feature is denied. Interactions nBrid ged Call Ap pearance A Bridged Ap pearance button can be used to make conference calls. nCall Vectorin g A call to a VDN can be included as a party in a conference call only after vector processing terminates for that call (for exam ple, after a successful route to command).
Conference — Terminal Issue 3 March 1996 3-561 nClass of Restriction (COR) The COR of the party being added is always checked against the COR of the party controlling the add-on, but the new party’s COR is not checked against any other conferee’s CORs if Restriction Override is set to ‘‘all.’’ It is checked against ‘‘attendants’’ or ‘‘none.’’ nInternal Automatic Answer (IAA) Internal conference calls are eligible to be automatically answered via the IAA feature. If more than one conference party has joined a conference call through automatic answer, such parties remain connected until either they or the controlling party drops the call. nWhen a multi-function station (BRI/Digital/Hybrid) dials sufficient digits to route a call, b ut could route differently if a d ditional digits were dialed, the station will not re co gnize the Conference or Transfer buttons. The user must delay dialing for ten seconds or dial a # to indicate the call can be routed based on the digits already dialed. The Conference or Transfer buttons are then re cognized and the operation is c ompleted by the switch. Administration On the ‘System Parameters form there is a field where the administrator may specify lower limits on the number of parties that can be on a conference call. A conference tone is available through administration. Hardware and Software Requirements No a d ditional hardware or software is required.
Feature Descriptions 3-562Issue 3 March 1996 Constellation Voice/Data Terminal Support Feature Availability This feature is available with the Generic 3 Version 3 and later release. Description Provides support for integrating voice terminals with the Constellation Voice/Data Terminal. The Constellation is a voice/data workstation that provides an integrated environment for applications using DCP-based (digital communications protocol) signaling. The Constellation o perates in conjunction with an adjunct voice terminal. Feature History and Development The Constellation was available on the DEFINITY system Generic 2 and on a custom version of G3i. It is supported in its entirety in Generic 3 V3 and later releases. The Constellation terminal and its associated Cluster Controller are no longer manufactured or sold by AT&T. These are Memorex/Telex products that are natively supported on the DEFINITY system Generic 3 V3 and later releases. Further details on Constellation terminal applications and installation should be obtained from Memorex/Telex. Applications and Benefits The Constellation Voice/Data Terminal provides enhanced capability for a telemarketing environment. It is meant to assist a telemarketing environment by interacting with the switch and a host comp uter to provide agents with information about the calling and called party. The Constellation interprets information a bout a c all, p asses the information to a host computer, and receives from the host information about the either party. The information sent b y the host computer appears on the workstation monitor in a user-supplied application and format. The Constellation o perates by ‘‘listening’’ to the DCP connection b etween the switch and the voice terminal. When a new call originates or terminates on the switch, the switch sends the Constellation a start-of-call message in the form of a DCP S-channel message (Transparent Call Control). This message contains the best available information about the calling party and called party. If either piece of information is not available, it sends a ‘‘NULL’’ message. Likewise, when the call has terminated, the switch sends a similar end-of-call message to the Constellation.
Constellation Voice/Data Terminal Support Issue 3 March 1996 3-563 Configuration The following diagram illustrates the hardware/signaling arrangement for the Constellation. Figure 3-3. Constellation Hardware/Signaling Arrangement PRI (D) Signaling Channel (SID/ANIPRI (B) Voice Channel (Incoming call) TDM Bus TDM Bus DCP (11) Voice Channel SPEDCP (S) Signaling Channel 6538/9DCP (11) Voice Channel 7401D, 7406D, 602A1, 603A1, 603D1 DCP (12) Data Channel PRI (B) Data Channel (PRI Trunk Group) HostEIA Por t 6544 Cluster Controller
Feature Descriptions 3-564Issue 3 March 1996 Considerations G3V3 and later releases provide native support for the Constellation. ‘‘Native support’’ means the switch stores a predefined terminal type and fully supports the terminal operation. The constellation terminal is a Memorex/Telex product. Memorex/Telex is responsible for manufacturing and installing this terminal. automatically downloads the terminal typ e information to the terminal. Administration The Constellation is administered on the station form as a typ e ‘‘6538.’’ The form for this type includes a “Set” field, which requires one of the following values, based on the adjunct voice terminal: ‘‘7401D,’’ ‘‘7406D,’’ ‘‘602A1,’’ ‘‘603A1,’’ or ‘‘603D1.’’ The value in the “ Set” field determines the remaining fields that ap pear on the form. Hardware/Software Requirements The Constellation requires the use of one of the following adjunct voice terminals: 7401D, 7406D, 602A1, 603A1, and 603D1. The adjunct voice terminal can function as a standalone station even when the Constellation is powered down. The Constellation also requires a 6544 cluster controller to provide a data connection to the host.
Consult Issue 3 March 1996 3-565 Consult Feature Availability Consult is available with all Generic 3 releases. Description Allows a covering user, after answering a coverage call, to call the principal (called party) for p rivate consultation. Consult is activated by first pressing the Conference or Transfer button followed by the Consult button to call the principal. This places the calling party on hold and establishes a connection between the principal and the covering user. The covering user can then add the calling party to the conversation, transfer the call to the principal, or return to the calling party. Details of how Consult is used in conjunction with Call Coverage are given in the Call Coverage feature description elsewhere in this section. Considerations Consult can be used to let a covering user consult with the principal, to determine whether he or she wishes to sp eak with the called party (for example, an executive’s se cretary may wish to consult the executive on an established call). Interactions Consult calls use the Temporary Brid ged Appearance maintained on the call. At the conclusion of a Consult call, the bridged appearance is no longer maintained. Brid ged Call Ap pearances of the principal’s extension are not alerted on a Consult call to the principal extension. Consult is only used in conjunction with the Call Coverage feature. A Consult c all acts as a p riority call and waits at a single-line voice terminal, even if the single-line voice terminal does not have Call Waiting Termination assigned. Administration Consult is administered by the System Manager on a per-voice terminal b asis. The only administration required is the assignment of a Consult button.
Feature Descriptions 3-566Issue 3 March 1996 Hardware and Software Requirements No a d ditional hardware or software is required.