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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Night Service — Hunt Group Issue 3 March 1996 3-927 Interactions The following features interact with the Night Service — Hunt Group feature. nACD When Hunt Group Night Service is activated for a split and the night-service d estination is a hunt group, the caller hears the first forc ed announcement for the original split, if administered, before redirecting. The call is then redirected to the night service destination hunt group. When an agent in the night service hunt group becomes available, the call goes to that agent. If all agents in the d estination hunt group are busy, the caller hears the following, if assigned: forced or delayed first announcement, ringback, music-on-hold or silence, and a second announcement. nCall Coverage While Night Service is activate d, the NSE’s normal coverage criteria and path applies to night service attemp ting to terminate at that NSE. If the destination of a hunt group NSE’s coverage path is AUDIX, AUDIX answers with the mail of the original hunt group. If the NSE is a hunt group or split of any type, the hunt group or split’s call coverage criteria and coverage path apply. The hunt group or split’s coverage criteria and path can be different from that assigned to the voice terminals that are members of that hunt group or split. If a c overage point is a hunt group or split in night service, it is considered unavailable and the call is not forwarded to the coverage point’s NSE. nCall Forwarding — All Calls If the hunt group or split is in the Hunt Group Night Service mode and the hunt group or sp lit’s NSE has Call Forwarding — All Calls activated, the night service calls terminating to that NSE are forwarded to its designated extension. If the forwarded-to destination is a hunt group or split in the Night Service mode, the call is not forwarded and is terminate d at the forwarding extension. nNight Service A hunt group or split in the night service mode is unavailable as a night service destination for another group. Night service destinations cannot be chained. Administration Hunt Group Night Service is administered on a voice terminal b asis or attendant console. The following items require administration:
Feature Descriptions 3-928Issue 3 March 1996 nAssign ‘‘hunt-ns’’ b utton(s) to designated voice terminal(s). Up to three hunt group buttons can be assigned to a combination of attendant consoles and voice terminals in each hunt group. The hunt group numb er must be assigned for each button. These buttons should be assigned to feature b uttons that have an associated status lamp. The lamp lights when Hunt Group Night Service is activated. If the assigned button has no status lamp, no visual indication of the Hunt Group Night Service status is given. nAssign ‘‘hunt-ns’’ b utton(s) to attendant console(s). Up to three buttons can be assigned to a combination of voice terminals and attendant consoles assigned for each hunt group. The hunt group number must be assigned for each button. nAssign night service extension to each hunt group that uses the hunt night service. Hardware and Software Requirements No a d ditional hardware or software is required.
Night Service — Night Console Service Issue 3 March 1996 3-929 Night Service — Night Console Service Feature Availability This feature is available with all Generic 3 releases. Description Directs all calls for the primary and daytime attendant consoles to a night console. Night Service — Night Console Service is typically activated when an attendant presses the Night button on the principal attendant console, and deactivated by pressing the Night button again. Night service may also be activated and deactivate d from one station in the system by use of a night service button assigned to that station. When Night Service is activated, the night service button for each attendant is lit and all attendant-seeking calls (and calls waiting) in queue are directed to the night console. (If a station has been administered to activate and/or deactivate night service for the entire system, that station’s night service button is also lit.) Considerations Night Service — Night Console Service calls to the attendant group are still handled b y an attendant, even though the primary and daytime attendant consoles are out of service. Only one night console is allowed in the system. The night console can be activated only when the primary and daytime consoles have b een deactivated. The attendant activates the night console and deactivates all other consoles by pressing the Night button on the primary console. The night console must be identical to, and have the same features as, the primary console. A daytime console can double as the night console. If Night Service is activated and a power failure occurs, the system, when brought back up, automatically returns to the Night Service mo de. Interactions Activation of Night Service for the attendant consoles also puts trunk groups into night service, except those trunk groups for which a night service button is administered. See the Night Service — Trunk Group feature for details.
Feature Descriptions 3-930Issue 3 March 1996 Administration Night Service — Night Console Service is administered b y the System Manager. The only administration required is the assignment of a night console and whether or not only DID LDN calls goes to the DID-LDN night service extension. Each attendant console is required to have a night service button. One additional night service button may be assigned to another station. This allows the a d ditional station to activate night service on the system. Also, the Night Service Disconnect Timer should be administered. This timer determines when to drop an unanswered incoming trunk call that does not have disconnect supervision. Hardware and Software Requirements Requires an attendant console. No additional software is required.
Night Service — Night Station Service Issue 3 March 1996 3-931 Night Service — Night Station Service Feature Availability This feature is available with all Generic 3 releases. Description Redirects incoming attendant-seeking trunk calls to designated extension numbers whenever the system is placed in Night Service. This feature is activated under the following two conditions: nThe attendant (or voice terminal user, if the switch has no attendant) has pressed the Night button on the principal console. nA night console is not assigned or not activated. When the above conditions have been met, incoming calls to the attendant route as follows: nDID-LDN calls route to a designated DID-LDN night extension. nInternal calls to the attendant route to the DID-LDN night extension (unless the system is administered so only DID-LDN calls can route to the LDN night extension). nIncoming calls on trunk groups (other than DID trunk groups) which have the attendant as their destination route to the night destination specified for the trunk group or individual trunk. If no night destination is specified, the calls route to the DID LDN night extension. When Night Station Service is activated, all trunk and internal calls to the attendant (other than calls redirected via Call Coverage or Call Forwarding All Calls) route to either the DID-LDN night extension, the trunk group’s specified night destination, or the individual trunk’s specified night destination as discussed above. A different extension number can be assigned as the night destination for each incoming central office, foreign exchange, or 800 Service trunk group. Both the DID-LDN night extension and the extension number assigned as a trunk group’s night destination can be a voice terminal or an answering group, that is, DDC group, UCD group, or TEG. Calls redirected to the attendant via Call Coverage or Call Forward ing All Calls do not route to the DID-LDN night extension. These calls enter the attendant queue, and can be answered via the Trunk Answer From Any Station feature, if administered.
Feature Descriptions 3-932Issue 3 March 1996 Considerations Night Station Service provides for the answering of attendant-seeking calls when all attendant consoles are out of service d ue to Night Service activation. When the Night Station Service feature is active but night station extension numbers have not been established, the Trunk Answer From Any Station feature can be activated. A ‘‘Night-Serv’’ button can be assigned to either an attendant or a voice terminal extension. This button, when pressed, puts the entire system in night service and incoming calls on all trunk groups (except DID-LDN) route to the night destination specified for the trunk group. Pressing the ‘‘night-serv’’ button on an attendant other than the principal attendant and has no result. An individual trunk group or hunt group can be put into night service b y either an attendant or a voice terminal extension with the required button (Trunk Night Service or Hunt Night Service). When the button is pressed, all calls to that particular trunk group or hunt group are routed to the night service extension assigned to that group. A second depression of the same button deactivates night service for that trunk group or hunt group. If Night Service is activated and the DID LDN night extension is b usy, an incoming DID LDN call receives busy tone or may be forwarded to another number. If a trunk without disc onnect supervision goes to night service, it is dropped after a certain period of time to avoid locking up the trunk (G3i-Global, G3V2, and later releases only). With G3V1, if Night Service is activated, and a call then returns to the c onsole (for example, an incoming c all transferred b y the attendant that has not been answered and has timed out), the call is dropped. The call is not route d to the DID-LDN night extension. Interactions The following features interact with the Night Service — Night Station Service feature. nCall Coverage A call routed to the DID-LDN night extension via Night Station Service does not go to coverage, even if the coverage criteria of the DID-LDN night extension is met. Calls redirected to the attendant via Call Coverage do not route to the DID-LDN extension.
Night Service — Night Station Service Issue 3 March 1996 3-933 If a night extension has a c overage path in which Cover All Calls has been administered, all attendant-seeking calls redirect to coverage and changes to the protocol for handling DID-LDN calls (that is, forwarding attendant-seeking calls on or off premise from the night extension) does not work. nCall Forwarding All Calls Calls redirected to the attendant via Call Forwarding All Calls do not route to the DID LDN extension. nInward Restriction Inward-restricted voice terminals can be administered for Night Station Service. Night Service features override Inward Restriction. nNight Service — Trunk Answer From Any Station Night Service — Trunk Answer From Any Station and Night Service — Night Station Service can both b e assigned within the same system, but cannot be assigned to the same trunk group. nRemote Access The Remote Access extension numb er can be specified as the Night Station extension number on an incoming, non-DID, trunk group. nTimed Reminder Timed Reminder Calls returning to a console which has been placed in Night Service and has an assigned DID-LDN night extension are not redirected to the DID-LDN night extension, but are dropped. Administration Night Station Service is assigned by the System Manager. The following items require administration: nDID-LDN night extension and permission to let calls other than DID-LDN calls redirect to the DID-LDN night extension. nTrunk group night destination (p er trunk group) nHunt group night d estination (per hunt group) nNight-Serv button nNight Service Disc onnect Timer (This timer d etermines when to drop an unanswered incoming trunk call that does not have disconnect supervision.) nHunt Night Service button nTrunk Night Service b utton
Feature Descriptions 3-934Issue 3 March 1996 Hardware and Software Requirements No a d ditional hardware or software is required.
Night Service — Trunk Answer From Any Station Issue 3 March 1996 3-935 Night Service — Trunk Answer From Any Station Feature Availability This feature is available with all Generic 3 releases. Description Allows voice terminal users to answer all incoming attendant-seeking calls when the attendant(s) is not on duty and when other voice terminals have not been designated to answer the calls. The incoming call activates a gong, bell, or chime. A voice terminal user dials an access code and answers the call. Trunk Answer From Any Station (TAAS) is activated only under the following three conditions: nThe attendant or voice terminal user, if switch has not attendant has pressed the Night button on the primary console. nA night console is not assigned or not operational. nThe Night Station Service feature is not active. Considerations When Trunk Answer From Any Station is activate d, any user can answer the attendant-seeking trunk call. Even though an attendant is not available, the call is still answered. This reduces the number of lost calls. If Night Service is activated and a power failure occurs, the system, when brought back up, automatically returns to the Night Service mo de. Interactions Inward-restricted voice terminals can activate TAAS for incoming trunk calls. Night Service features override Inward Restriction. Calls which are redirected to the attendant via the Call Coverage and Call Forwarding All Calls features while the Night Station Service feature is activated can be answered via TAAS. Night Service — Trunk Answer From Any Station and Night Service — Night Station Service can both b e assigned within the same system, but cannot be assigned to the same trunk group. Activation at System Night Service also
Feature Descriptions 3-936Issue 3 March 1996 activates Night Service - Trunk Group, for any trunk group without an individual trunk group night service button. Administration TAAS is administered on a per-system b asis by the System Manager. The following items require administration: nDial access code for TAAS (to answer a call) nPort for the ringing device nEnable or disable the Night Service Station from taking internal attendant greeting calls if Night Station Service is also in effect. Hardware and Software Requirements Requires a ringing device and one port on a TN742, TN746B (A-law), or TN769 Analog Line circuit pack. No additional software is required.