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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Issue 3 March 1996C-9 1.For information a bout this feature see the DE FI NITY Communications System G3i/s/vs Maintenance manual, 555-204-105, or D EFI NIT Y Communications System G3r Maintenance manual, 555-230-105. Time of Day Routin gX Timed Reminder and Attendant TimersX To u c h-T on e Dia li n gX TransferX Transfer Outgoing Trunk to Outgoing TrunkX Traveling Class Marks (TCMs)X Trunk FlashX Trunk Group Busy/Warning Indicators to AttendantX Trunk Identification By AttendantX Trunk-to-Trunk TransferX Uniform Dial Plan (UDP)X Unrestricted Uniform Dial Plan (UDP)X VDN of Origin Announ cementsX Visu al ly Im p a ire d A tte n d an t Services (VIAS)X Voice Message RetrievalX Voice Response IntegrationX Voice Terminal Alerting OptionsX Voice Terminal Disp layX Vu Sta tsX Wi d e b a nd Swit c h in gX World Class Core BRIX Wo r l d C l a s s To n e D e t e c t i o nX Wo r l d C l a s s To n e G e n e r a t i o nX Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4
Generic 3 V3 to Generic 3 V4 Transition Reference C-10Issue 3 Marc h 1996 The following p a ges list V4 enhancements to existing features. Abbreviated Dialing nProgramming of group lists by designated users. nIncreased length for person, group and system lists. nAlternative list numbering option for Group Number and System Number lists. nAutomatic Dialing buttons with direct access to designated numb er that is not stored on an Abbreviated Dialing list. Abbreviated Dialing (Enhanced) nO ption of three or four d igit list entry numb ers. nIncreased capacities Agent Call Handling nForced Multiple Call Handling. Attendant Display nAdministration of Call Type button to display type of active call. Attendant Priority Queue nAssignment of priority by call type within priority queue categories. Automatic Alternate Routing nIncreased AAR/ARS dialed d i git string maximum length to 28. Automatic Call Distribution nForced Multiple Call Handling is available. Automatic Route Selection nIncreased AAR/ARS dialed d i git string maximum length to 28. Basic Call Management System (BCMS) nSome increased capacities. nForm changes for some reports. Brid g ed Call Ap pearance nStation can be administered with only bridged appearances. nMessage lamp and certain feature buttons can be administered to apply to a specified extension rather than the extension of the terminal they reside on.
Issue 3 March 1996C-11 nOption that prohibits bridged terminals from bridging on to a call when the call has Data Privacy or Data Restriction enabled. nA call can a p pear at a terminal as both a bridged and a redirected call. nAn analog terminal can have a single brid ged appearance of a multiappearance voice terminal primary call appearance. nNew interactions with Conference, Facility Busy Indication, and Transfer. Call Detail Recording nCall duration can b e reported in hours/minutes/seconds with no truncation to tenths of minutes. nThe feat-flag bit can be administered to reflect whether an outgoing ISDN call was reported as interworked by the network. nAdds incoming ring interval duration field. Call Forwarding All Calls nCall Forwarding Override. nList Call Forwarding command. Call Management System (CMS) nSee the CentreVu™ Call Management System (CMS) documentation. Call Promp ting nAllows administration of Call Prompting timeout. nFor changes in vector commands, see Call Vectoring. Call Vectorin g nAbility to add and delete vector steps on the switch. nRoute-to number with coverage. nAd d ition of the i-silent keyword to the wait-time command. nVector initiated Service Observing. nPassing ANI to CMS for inclusion in the CMS call record . nSpecifying a priority level with the oldest-call-wait conditional. nEnhanced comparators ( < >, > =, and
Generic 3 V3 to Generic 3 V4 Transition Reference C-12Issue 3 Marc h 1996 nRolling Average Speed of Answer (ASA), Expected Wait Time (EWT), VDN Calls, ANI, and II-Digits Routing. nSending DTMF tones to a Voice Response Unit. CallVisor Adjunct/Switch Ap plication Interface (ASAI) nRetrieve Internally Measured Data used to provide VuStats information to terminals. nSend DTMF Signals. nFlexible Billing. nRedirect Call. nASAI-Associated Integrated Directory Data base Service. nEnhanced Event Reports. nNew transport option, DEFI NI TY LA N G ate way. Expert Agent Selection nForced Multiple Call Handling. nMessage Waiting Lamp b y d efault tracks messages waiting for EAS a gent LoginID but can be administered to track messages for p hysical terminal. nWith inspect button can display name of the physical terminal where the EAS a gent is logg e d in. Facility Test Calls nLogoff Notification to notify system administrator that Facility Test Calls is still enabled. Move Agent from CMS nCan change agents’ s plit or skill assignments while the agents are logg ed in. nWith EAS, one skill can be ad d ed, deleted or moved simultaneously for a group of up to 32 agents. Multiple Call Handling nForced Multiple Call Handling, which forces an agent to be interrupted with an add itional ACD call from a split or skill. QSIG Global Networking nAdds Call Forwarding (Diversion) and Call Transfer supplementary services. R2-MFC nSupports incoming ANI.
Issue 3 March 1996C-13 Recent Change History nRecent Change History Re port lists each time a user logs in or off the system. Recorded Announcement nMultiple Integrated Announcement board s can be installed. nExternal lineside T1 (DS1) connected announcements can be installed. Remote Access nLogoff Notification to notify system administrator that Remote Access is still enabled. nStatus remote-access command displays status of feature and of remote access barrier codes. Service Observing nVector Initiated Service Observing. Switch Based Bulletin Board nReserves space for AT&T high-priority messages and p rompts users when high-priority messages have been entered. VDN of Origin Announcement nAgent is connected to call after VDN of Origin Announcement finishes playing. nIn Auto Answer mode, agent hears zip tone before and after the message. nAgent can shorten message by pressing flashing call appearance button while hearing message. VuS ta t s nCan display historical data accumulate d over an administered numb er of intervals. nVuStats button lamp flashes when administered threshold is reached.
Generic 3 V3 to Generic 3 V4 Transition Reference C-14Issue 3 Marc h 1996
Issue 3 March 1996ABB-1 ABBAbbreviations A AA Archangel AAR Automatic Alternate Routing AC Alternating Current ACA Automatic Circuit Assurance ACB Automatic Callb ac k ACD Automatic Call Distribution ACU Automatic Call Unit ACW After Call Work AD Abbreviated Dialing ADAP AUDIX Data Acquisition Package ADM Asynchronous Data Module ADU Asynchronous Data Unit AE Access Endpoint AIM Asynchronous Interface Module AIOD Automatic Id entification of Outward Dialing ALM-ACK Alarm Acknowledge AMW Automatic Message Waitin g AN Analog ANI Automatic Number Identification AOL Attendant Offered Load AP Applications Processor APLT Advanced Private Line Termination ARS Automatic Route Selec tion ASAI Adjunct Switch Applic ations Interface ASCII American Standard Code for Information Interchang e ATB All Trunks Busy ATD Attention Dial ATMS Automatic Transmission Measurement System AUDIX Audio Information Exchange AUX Auxiliary AVD Alternate Voice/Data AWOH Administration Without Hardware AWT Average Work Time B BCC Bearer Capability Class BCMS Basic Call Management System BCT Business Communic ations Terminal BHCC Busy Hour Call Completions
Abbreviations ABB-2Issue 3 March 1996 BLF Busy Lamp Field BN Billing Number BOS Bit Oriented Signalin g BPN Billed Party Number BPS Bits Per Second BRI Basic Rate Interface BTU British Thermal Unit C CA-TSC Call-Assoc iate d Temporary Signalin g Connection CACR Cancellation of Authorization Code Request CAG Coverage Answer Group CAMA Centralized Automatic Message Accounting CARR-POW Carrier Port and Power Unit for AC Powered Systems CAS Centralized Attendant Service, Call Accounting System CBC Call-By-Call and Coupled Bonding Conductor CC Country Code CCIS Common Channel Interoffice Signaling CCITT Consultative Committee for International Telephone and Telegraph CCMS Common Channel Message SetCCS Centum (Hundred) Call Seconds CCSA Common Control Switching Arrangement CDM Channel Division Multiplexing CDOS Customer-Dialed and Operator Serviced CDR Call Detail Recording CDRP Call Detail Record Poller CDRR Call Detail Recording and Reporting CDRU Call Detail Recording Utilities CEM Channel Expansion Multiplexing CEPT1 European Conference of Postal and Telecommunica- tions Rate 1 CI Clock In put cm Centimeter CM Connection Manager CMDR Centralized Message Detail Recordin g CMS Call Management System CO Central Office COR Class of Restriction COS Class of Service CP Circuit Pack CPE Customer Premises Equipment
Abbreviations Issue 3 March 1996ABB-3 CPN Calle d-Party Numb er CPN/BN Calling Party Number/Billin g Number CPTR Call Progress Tone Receiver CRC Cyclical Redundancy Checking CSA Canadian Safety Association CSCN Center Stage Control Network CSD Customer Service Document CSM Centralized System Management CSS Center Stage Switc h CSSO Customer Services Support Organization CSU Channel Service Unit CTS Clear to Send CWC Call Work Codes D DAC Dial Access Code or Direct Agent Calling dB Decibel DC Direct Current DCE Data Communications Equipment DCP Digital Communications ProtocolDCS Distributed Communications System DDC Direct Department Calling DDD Direct Distance Dialed DID Direct Inward Dialed DIOD Direct Inward and Outward Dialing DIVA Data In/Voice Answer DLC Data Line Circ uit DLDM Data Line Data Module DMI Digital Multiplexed Interface DND Do Not Disturb DNIS Diale d Number Identification Service DOD Direct Outward Dialing DOSS Delivery Operations Support System DOT Duplication Option Terminal DPM Dial Plan Manager DPR Dual Port RAM DS1 Data Services Level 1 DS1C Digital Signal Level-1 Converter DSI Digital Signal Interfac e DSU Data Service Unit
Abbreviations ABB-4Issue 3 March 1996 DTDM Digital Terminal Data Module DTE Data Terminal Equipment DTGS Direct Trunk Group Select DTMF Dual-Tone Multifrequenc y DTS Disk Tape System DXS Direct Extension Selection E E&M Ear and Mouth (receive and transmit) EAA Expansion Archangel EAL Expansion Archangel Link EBCDIC Extended Binary-Coded Decimal Interexchange Code ECC Error Correc t Code EFP Electronic Power Feed EI Expansion Interfa ce EIA Electronic Industries Association EMI Electro-Magnetic Interference EPN Expansion Port Network EPROM Erasable Pro grammable Read Only Memory EPSCS Enhanced Private Switc hed Communic ations ServicesESF Extended Superframe Format ETA Extended Trunk Access ETN Electronic Tandem Network ETSI European Telecommunic ations Standards Institute F FAC Feature A ccess Code FAS Facility-Associated Signaling FAT Facility Access Trunk FAX Facsimile FCC Federal Communications Commission FEAC Forced Entry of A ccount Codes FEP Front End Processor FIC Facility Interface Codes FNPA Foreign Numb ering-Plan Area FRL Facilities Restriction Level FX Foreign Exchange G G1 Generic1