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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Attendant Direct Extension Selection With Busy Lamp Field Issue 3 March 1996 3-107 Standard DXS Tracking with Hundreds Select Buttons Eight Hundreds Select buttons and 100 DXS buttons are located on the basic selector console. The enhanced selector console has 20 Hundreds Select buttons and 100 DXS b uttons. Twelve a dditional Hundreds Select b uttons can b e assigned to feature buttons on the attendant console. However, if these feature buttons are used, the total number of Hundreds Select buttons per attendant (including both the attendant console feature b uttons and the selector console buttons) cannot exceed 20. Each Hundreds Select button is labeled with a different hundreds group number used in the system. For exam ple, if a system uses four-digit extension numbers, the Hundreds Select buttons could be labeled 2400, 2500, 2800, and so on. Likewise, a three-digit system could have these buttons labeled as 100, 200, 300, and so on. A two-digit system would have a 0 Group Select number (G3iV1 and G3vsV1/G3sV1 only). (For G3i-Global and G3rV1, 2 digit extensions can b e dialed from a DXS, b ut the BLF lamps d oes not track them. This is done by selecting an unadministered hundreds group button on the DXS and then pressing the DXS extension button with the 2 digits of the extension you wish to reach. G3V2 and later releases support tracking of 2-digit extensions via the BLF as well as d ialing of 2-digit extensions via the BLF.) A five-digit system, for example, could have group select buttons labeled 28400, 28500, 28600, and so on. The 100 DXS buttons are labeled 00 to 99, and each button represents the last two digits of an extension number. Each DXS button, when combined with a Hundreds Select button, represents a unique extension number. To place a call to an extension number, the attendant merely presses the appropriate Hundreds Select button followed by the appropriate DXS button. For example, to call extension 4321, the attendant would press Hundreds Select button 4300 followed by DXS button 21. A lamp associated with each Hundreds Select button indicates the selected hundreds group. A selected hundreds group remains selected until another Hundreds Select button is pressed. The associated lamp lights and remains lighted until another Hundreds Select button is pressed. Each DXS button also has an adjacent lamp, which is used to determine the idle/busy active status of the facility associated with the button. When a facility is busy/active, the lamp at the associated DXS button is lighted. When the associated facility is idle the lamp is dark. For multifunction voice terminals with a speakerphone or the CallMaster voice terminal, the facility is b usy when a user is active on a call appearance (talking or originating a call) and idle when all call appearances are idle, ringing, or held. For other voice terminals, the facility is busy when the station is off-hook and id le when the station is on-hook. The 100 lamps adjacent to the DXS buttons are referred to as a “Busy Lamp” field. Although the Group Select and DXS buttons may be used to dial any extension, the “Busy Lamp ” field only reflects the status of on-switch resources. After the Hundreds Select button is pressed, if the lamp adjacent to the desired DXS button is lighted to indicate busy status, the call can sometimes still b e
Feature Descriptions 3-108Issue 3 March 1996 placed or extended. Attendant Call Waiting is activated for a single-line voice terminal. A multiappearance voice terminal user receives the call on an idle appearance. If no idle appearances are available, the c all c an route to c overage, if available, or receive busy tone. Enhanced DXS Tracking Enhanced DXS Tracking can help you if you have more than 100 stations, but you use a console that does not have Hundreds Select buttons administered, or if you have more stations than you do Hundreds Select buttons (and thus have hundreds groups that are administered with Hundreds Select b uttons). This means that if you have the basic selector console but you have more than 800 stations, or if you have the enhanced selector console but you have more than 2,000 stations, you can still use the selector console to track the extra unadministered stations and extend calls to them. To do this, you must have a Group Select feature b utton. This feature button allows you to track and extend calls to stations that do not have Hundreds Select buttons administered for them. This feature button is also useful if the attendant prefers to use the dial pad to access a group of stations rather than pressing a Hundreds Select button. The Group Select feature button works for extensions of 3-, 4-, or 5- digits (extension numbers 100 through 99999). NOTE: The Enhanced DXS Tracking feature sup ports only stations that reside on the same PBX as the attendant console. The attendant can extend calls to another DCS switch via the Enhanced DXS feature, but the DXS console does not show busy/idle status of stations on the other DCS. To view extension status or extend calls using the Group Select button, you press the Group Select button and dial the 2- or 3-digit prefix of the extension you want and you press the pound ( #) button. The lamps on the selector console light for all extensions in that group that are b usy. For example, to view the status of extension 84463, you press the Group Select button, dial 844, and press the pound (#) b utton. The lamps on the selector console indicate busy extensions for the group 84400-84499. At this time, you can handle the call as normal. If you want to extend the c all to a station in the group, you p ress the DXS b utton for that station. If you press any Hundreds Select button on the DXS module and the console currently is in the Group Select mode, the console exits this mo de and enters the normal mo de. The Group Display Button You c a n administer a Group Display button to help you with tracking extension status. The p urpose of the button is to enable you to see which group of
Attendant Direct Extension Selection With Busy Lamp Field Issue 3 March 1996 3-109 extensions the system is currently tracking. You p ress this b utton and the system indicates on the d isplay panel the range of extensions c urrently being tracked by the selector console. NOTE: You can administer the Group Display button for either the feature area or the display area of the console. If you select this button, the system identifies the digits associated with a Hundreds Select button, unless it finds no Hundreds Select button is lit, in which case it identifies the di gits last entered with the Group Select button. The system continues to track the selecte d group of extensions until you either press a Hundreds Select button, or press the Group Select feature button and dial the prefix for the new extension group and the pound ( #) button. In either case, the system tracks the new group of stations. Considerations With the Attendant Direct Extension Selection With Busy Lamp Field feature, the attendant can place calls to 800 extensions using the basic selector console, and 2,000 extensions using the enhanced selector console; or up to 99899 extensions using the Group Select feature button (extension numbers from 100 to 99999). If the desired hundreds group is being tracked, using either a Hundreds Select button or the Group Select feature button, the attendant needs only to press the desired DXS button to access a station. This feature also provides the attendant with a visual indication of the idle/active status of the extension numb ers assigned to the selected hundreds group. A maximum of 100 extension numb ers can be monitored for idle/active status at any one time. The enhanced DXS functionality does not support extensions that have less than 3-digits. Station tracking is possible only for the PBX on which the attendant resides. Interactions nAttendant Display When the attendant uses the Attendant Direct Extension Selection With Busy Lamp Fiel d feature, the call is i dentified on the alphanumeric display through the Attendant Display feature. nCall Coverage If Send All Calls is activated, or if the Call Coverage redirection c riteria are met, then an extended call redirects to the coverage path. nCAS
Feature Descriptions 3-110Issue 3 March 1996 When a DXS b utton is used to make a CAS call, it takes a few seconds before the attendant hears ring back tone. Administration If you are using Hundreds Select buttons, you must administer the hundreds group assignment for each of the Hundreds Select buttons. Have your System Manager make these assignments on the ‘Attendant Console’ form. If you are using the Group Select and Group Display feature buttons, you must have feature button assignments for GROUP-SEL and GROUP-DISP. Have your System Manager make these assignments on the ‘Attendant Console’ form. Hardware and Software Requirements Requires a selector console. No additional software is required.
Attendant Direct Trunk Group Selection Issue 3 March 1996 3-111 Attendant Direct Trunk Group Selection Feature Availability This feature is available with all Generic 3 releases. Description Allows the attendant direct access to an idle outgoing trunk by pressing the button assigned to the d esired trunk group. Each attendant console has 12 designated Trunk Hundreds Select buttons to be used with the Attendant Direct Trunk Group Selection feature. In ad d ition, each console may have up to 12 of its feature b uttons administered as additional Trunk Hundreds Select buttons, for a total of 24 Trunk Hundreds Select b uttons per console. Each button allows the attendant direct access to an outg oing trunk group by simply pressing the b utton assigned to that trunk group. If the attendant is talking on a call, then that call is sp lit away and a new call is placed to the outgoing trunk specified by the trunk group select button. The attendant can then press release to connect the sp lit away parties to the trunk’s dial tone, or the attendant can dial the destination and press release to connect the split away party to the called party. All Trunk Hundreds Select buttons (including any administered on the feature buttons) have a Busy lamp that lights when all trunks in the associated trunk group are busy. If one of the two-lamp feature buttons on a basic console is administered as a Trunk Hundreds Select b utton, the bottom lamp is used as the Busy lamp (the top lamp is not used). Six of the designated buttons (basic console) or all 12 designated buttons (enhanced console) also have a Cont (control) lamp and a Warn (warning) lamp. The Warn lamp lights when a preset number of trunks in the associated trunk group are busy. The Cont lamp lights when the attendant has activated the Attendant Control of Trunk Group Access feature for the associated trunk group. Instead of trunk groups, Loudspeaker Paging zones can be assigned to Trunk Hundreds Select buttons. In this case, the Busy lamp indicates the idle/busy status of the associated Loudspeaker Paging zone. Considerations Attendant Direct Trunk Group Selection eliminates the need for the attendant to memorize, or look up, and dial the trunk access codes associated with frequently used trunk groups. A label associated with each Trunk Hundreds Select button identifies its destination or use, for examp le, Chicago, FX, or WATS. Pressing the button selects an idle trunk in the d esired group.
Feature Descriptions 3-112Issue 3 March 1996 Each attendant c onsole has 12 designated Trunk Hundreds Select buttons. Each console may have up to 12 of its feature b uttons administered as additional Trunk Hundreds Select buttons, for a total of 24 Trunk Hundreds Select buttons per console. Interactions If the Attendant Control of Trunk Group Access feature is provided, this feature must also be provided. Administration Attendant Direct Trunk Group Selection is assigned on a per-attendant basis by the System Manager. Administration consists of assigning trunk groups or Loudspeaker Paging zones to the Trunk Group Select button. Hardware and Software Requirements No a d ditional hardware or software is required.
Attendant Display Issue 3 March 1996 3-113 Attendant Display Feature Availability This feature is available with all Generic 3 releases. Description The Attendant Display feature shows call-relate d information that helps the attendant to operate the console more efficiently. It also shows personal service and message information. Information is shown on the alphanumeric display on the attendant console. For G3i-Global and G3V2 and later releases, attendants can select one of several available display message languages. The language choices are English (default), French, Italian, or Spanish. The system administrator can also define the displays for one a dditional language. See the Administrable Language Displays feature for more information. The following display mo des can be assigned to the eight buttons in the display area of the console, or to any of the programma ble feature b uttons on the console. The Normal and Test modes are always provided; the others are optional. nNormal Mo de Displays call-related information for the active call appearance. The alphanumeric display is in the Normal mo de unless the attendant selects one of the other modes. The display must be in the normal mode to answer incoming calls. nInspect Mode Displays call-related information for a call on hold or an unanswered call. nStored Number Mode Displays the number assigned to a button administered through the Facility Busy Indication feature or the numb er assigned to an Abbreviated Dialing button. nDate/Time Mo d e Displays the current date and time of day. nTest Mode Displays a test pattern representing each of the 40 c haracters that can b e displayed. The Lamp Test switch is p rovid e d on the console; an a dditional button assignment is not needed. nElapsed Time
Feature Descriptions 3-114Issue 3 March 1996 Displays elapsed time in hours, minutes, and seconds. The timing starts or stops when the button is pressed. nIntegrated Directory Turns off the touch-tone signals and allows the touch-tone buttons to be used to key in the name of a system user. After a name is keyed in, the display shows that name and associated extension number. (Refer to the Integrated Directory feature.) nCoverage Message Retrieval Mode Retrieves and displays Leave Word Calling and Call Coverage messages for system users. Messages can be retrieved at any time. The attendant can be active on a call and still retrieve messages. Three a d ditional buttons should be assigned to the console when the Coverage Message Retrieval mode or the Integrated Directory mo de is assigned: nNext Messag e Retrieves and displays the next message, displays NO MESSAGES, or displays END OF MESSAGES, (PUSH Next TO REPEAT) when in the Coverage Message Retrieval Mode. Displays the next name in the alphabetical listing when in the Integrated Directory mo de. This b utton should be assigned when the Retrieval mo de button is assigned. nCall Display Automatically returns the call requested by the currently displayed message or the currently displayed name and extension number. This button is o ptional. nDelete Deletes the currently displayed message. This button must be assigned when the Retrieval mode button is assigned. This button is not used with the Integrated Directory feature. With G3V4 a n d later releases, a Call Typ e button can also be administered for the Attendant Console. When pressed, this button displays the call type of the active call. The call type ap p ears for one second and then the display returns to normal mode. The following list describes the three possible call types. nCall Type 1: An outgoing public network call is classified as Type 1 when it is ringing or answered. An incoming call is classified as Typ e 1 when it is answered. nCall Type 2: An incoming external p u blic network call that has not yet been answered is classified as Type 2. nCall Type 3: All other calls, that is, all internal calls, conference calls, and tie trunk calls of any type are classified as Type 3.
Attendant Display Issue 3 March 1996 3-115 Call-Related Information The system provides the following call-related information. Call Appearance Identification The attendant call a ppearance buttons are labeled alphabetically b eginning with the letter ‘a’. The display shows, for examp le, a= for a call incoming on the first call appearance button, b = for a call incoming on the second call appearance button, and so on. Calling Party Identification When the call is from a system user, the disp lay shows the caller’s name or a unique identification administered for the voice terminal being used, along with the calling party’s extension number. When the call is from outside the system, the display shows the trunk identification, such as CHICAGO, and the trunk access code assigned to the trunk group used for the call. With the Integrated Services Digital Network (ISDN) — Primary Rate Interface feature, a d ditional calling party information is provided. See the Integrated Services Digital Network (ISDN) — Primary Rate Interface feature for details. Called Party Identification On calls to a system user, the display shows the digits as they are dialed. After the dialing is complete, the display shows the called party’s name and extension number. If no name is assigned, only the called party’s extension numb er is displayed. On outgoing calls, the d isplay shows the digits as they are dialed or the name and trunk access code assigned to the trunk group being used. The System Manager can suppress the name of any trunk group. With the Integrated Services Digital Network (ISDN) — Primary Rate Interface feature, a d ditional called party information is provided. See the Integrated Services Digital Network (ISDN) — Primary Rate Interface feature for details. Internal COR All system users have a COR to define their calling privileges. The COR is a two-d igit numb er followed immediately by a hyphen and a four-character identifier. A COR button must be pressed to display a user’s COR. The COR information can be obtained from the System Manager. The restriction identifiers follow: ORIG — Origination restriction OTWD — Outward restriction TOLL — Toll restriction
Feature Descriptions 3-116Issue 3 March 1996 CODE — Code restriction NONE — No restriction Call Progress Feedback Call Progress Feed back including ringing, busy, and call waiting is presented if a G3i-Global or G3V2 or later release switch is used. Call Purpose This refers to calls directed, redirected, or returning to the console. The English language call purpose identifiers follow: an — Attendant No Answer — indicates the call was redirected to another attendant because the ‘‘attendant no answer’’ and ‘‘attendant alerting interval’’ timers expired. co — Controlled Outward Restriction Call — indicates a call from an internal user has been redirected to the attendant because the user has Controlled Outward Restriction and has attemp ted to make an outgoing call. ct — Controlled Termination Restriction Call — indicates a call has been redirected to the attendant because a user has Controlled Termination Restriction and the calling party has tried to call that user. cs — Controlled Station-to-Station Restriction Call — indicates a call from an internal user has b een redirected to the attendant because the user has Controlled Station-to-Station Restriction and has tried to make a station-to-station call. da — DID Recall — indicates the Central Office operation has activated the DID recall feature when the switch disconnected first from an incoming DID call placed by the operator. The resulting call is routed to the attendant group. DID Recall is used only in some countries. hc — Held Call — indicates, for G3iV1, G3vs/G3sV1, G3i-Global, and G3V2 or later release, that a held call for the attendant has been on hold for longer than the ‘‘held call’’ timeout value. ic — Intercept Call — indicates the incoming call has been redirected to the attendant as a result of Intercept Treatment. ip — Inter-Position Call — indicates the incoming call was placed to the attendant’s individual extension by another attendant. ld — DID LDN Call — indicates the incoming call is a Listed Directory Number (LDN) call on a DID trunk.