Home
>
ATT
>
Communications System
>
ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
Have a look at the manual ATT DEFINITY Communications System Generic 3 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 164 ATT manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Application Specific Issue 3 March 1996 B-9 Provides information for use by agents after they have completed ACD training. Includes desc riptions of ACD features and the procedures for using them. Provides information for use by supervisors after they have completed ACD training. Includes desc riptions of ACD features and the procedures for using them. Provides operating instructions for the attendant console. Included are descriptions of the c onsole c ontrol keys and functions, c all-handling procedures, basic system troubleshooting information, and routine maintenance procedures. Provides operating instructions for the attendant console. Included are descriptions of the console control keys and functions, call handling, basic system-troubleshooting information, and routine maintenance procedures. Some languages may not be available until a future date. DEFINITY Communications System Generic 3 Automatic Call Distribution (ACD) Agent Instructions, Issue 4555-230-722 DEFINITY Communications System Generic 3 Automatic Call Distribution (ACD) Supervisor Instructions, Issue 4555-230-724 DEFINITY Communications System Generic 1 and Generic 3 Console Operation, Issue 2555-230-700 DEFINITY Communications System Generic 1 and Generic 3 Console Quick Reference, Issue 1555-230-890 UK English 555-230-891 German 555-230-892 French 555-230-893 Spanish 555-230-920 Chinese
References B-10Issue 3 March 1996 Provides an overview of the features available for use by the lod ging and health industries to improve their property management and to provide assistance to their emp loyees and clients. Included are brief definitions of many of the system features, descriptions of the hardware, planning considerations, and list of the system capa bilities. Provides step-by-step procedures for using the features available for use by the lodging and health industries to imp rove their property management and to provide assistance to their employees and clients. Includes detailed desc riptions of reports. An Introduction to DEFINITY Communications System Generic 3 Hospitality Services, Issue 1555-230-021 DEFINITY Communications System Generic 1 and Generic 3 User’s Guide Hospitality Operations, Issue 2555-230-723
Issue 3 March 1996C-1 C Generic 3 V3 to Generic 3 V4 Transition Reference The following table indicates which features are new to G3V4, which have been enhanced for G3V4 and which have not changed. See the individual feature descriptions in Chapter 3 for a detailed explanation of new features. Feature enhancements are summarized later in this appendix and explained in detail in Chapter 3. Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4 AAR/ARS PartitioningX AAR/ARS D i g it C on ve r si onX Abandoned Call SearchX A b breviated DialingX A b breviated Dialing (Enhanced )X Add/Remove SkillsX A d ditional External Alarming1 Administrable Language DisplaysX Administrable LoginsX Administered ConnectionsX Administration Without HardwareX Advice of ChargeX
Generic 3 V3 to Generic 3 V4 Transition Reference C-2Issue 3 Marc h 1996 Agent Call HandlingX Agent SizingX Alp ha nu meri c Di al in gX Alternate Facility Restriction LevelsX Answer Detection by Call ClassifierX Attendant Auto-Manual SplittingX Attendant Call WaitingX Attendant Control of Trunk Group Ac cessX Attendant Direct Extension Selection With Busy Lamp FieldX Attendant Direct Trunk Group SelectionX Attendant DisplayX Attendant Intrusion (Call Offer)X Attendant Override of Diversion FeaturesX Attendant Priority QueueX Attendant RecallX Attendant Release Loop OperationX Attendant Room StatusX Attendant Serial CallingX Audi ble Messag e WaitingX Audio Information Exchange (AUDIX) Interfac eX Authorization CodesX Automatic Alternate Routing (AAR)X Automatic CallbackX Automatic Call Distribution (ACD)X ACD Auto-Available Split (AAS)X Automatic Circuit AssuranceX Automatic HoldX Automatic Incoming Call DisplayX Automatic Route Selection (ARS)X Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4
Issue 3 March 1996C-3 Automatic Transmission Measurement SystemX Automatic WakeupX Auto-Start/Don’t SplitX Basic Call Management System (BCMS)X Bridged Call Appearance — Multi-Ap p earance Voice TerminalX Bridged Call Appearance — Single-Line Voice TerminalX Busy Verification of Terminals and TrunksX Call-By-Call Service SelectionX Call CoverageX Call Detail Recording (CDR)X Call Forwarding All CallsX Call Forward Busy/Don’t AnswerX Call Manag ement System (CMS)X Call ParkX Call PickupX Call Promp tingX Call VectoringX CallVisor Adjunct/Switch Application Interface (ASA I)X Call Waiting TerminationX Centralized Attendant Service (CAS)X Class of Restriction (COR)X Class of Service (COS)X CDR Ac count Code DialingX Code Calling Ac cessX Conference — AttendantX Conference — TerminalX Constellation Voic e/Data Terminal Sup p ortX ConsultX Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4
Generic 3 V3 to Generic 3 V4 Transition Reference C-4Issue 3 Marc h 1996 Coverage CallbackX Coverage Incoming Call Identification (ICI)X Customer-Provided Equipment (CPE) AlarmX Data Call SetupX Data Hot LineX Data-Only Off-Premises ExtensionsX Data PrivacyX Data RestrictionX DCS Alphanumeric Disp lay for TerminalsX DCS Attendant Control of Trunk Group AccessX DCS Attendant Direct Trunk Group SelectionX DCS Attendant Disp layX DCS Automatic CallbackX DCS Automatic Circuit Assurance (ACA)X DCS Busy Verification of Terminals and TrunksX DCS Call CoverageX DCS Call Forwarding All CallsX DCS Call WaitingX DCS Distinctive RingingX DCS Leave Word CallingX DCS Multi-Appearance Conference/TransferX DCS Ove r IS DN-PRI D-ChannelX DCS Trunk Group Busy/Warning IndicationX Default DialingX DEF INIT Y L AN Ga tewayX Dial Ac cess to AttendantX Dial PlanX Digital Multiplexed InterfaceX Direct Department Calling (DDC) and Uniform Call Distribution (UCD)X Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4
Issue 3 March 1996C-5 Direct Inward Dialing (DID)X Direct Inward and Outward Dialing (DIOD) — InternationalX Distinc tive RingingX Do Not Distur bX DS1 Trunk Servic eX E1 Trunk ServiceX EIA InterfaceX Emergency Ac cess to the AttendantX En ha n c e d DCS (EDCS)X End-to-End SignalingX Expert Agent SelectionX Extension Number PortabilityX Exte nde d Tru nk Ac c e s sX Facility and Non-Facility Associated SignalingX Facility Busy IndicationX Facility Restric tion Levels (FRLs)X Fa c i l i t y Te s t C a l l sX Flexible BillingX Forced Entry of Account CodesX Forced Password AgingX Generalized Route SelectionX Go to CoverX HoldX Hold—AutomaticX Hot Line ServiceX HuntingX Inbound Call ManagementX Individual Attendant AccessX Information System Network (ISN) InterfaceX Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4
Generic 3 V3 to Generic 3 V4 Transition Reference C-6Issue 3 Marc h 1996 Integrated DirectoryX Integrated Services Digital Network — Basic Rate InterfaceX Integrated Services Digital Network — Primary Rate InterfaceX Intercept TreatmentX Intercom — AutomaticX Intercom — DialX Internal Automatic AnswerX Inter-PBX Attendant CallsX Intraflow and InterflowX ISDN BRI 2-Wire LineX Last Number DialedX Leave Word CallingX Line Loc koutX Look Ahead InterflowX Lou dsp eaker Pagin g AccessX Loudsp eaker Paging Access — DeluxeX Malicious Call TraceX Manual Message WaitingX Manual Originating Line ServiceX Ma nua l S ign al in gX MERLIN./System 25 — Voi ce Terminal Su pport (731xH Series)X Misoperations Handling (modified)X Mo d e m Po ol in gX Move Agents from CMSX Multi-Appearance Preselection and PreferenceX Multiple Call Han dlingX Multiple Listed Directory NumbersX Music-on-Hold Ac cessX Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4
Issue 3 March 1996C-7 Names RegistrationX Network Access — PrivateX Network Access — PublicX Night Service — Hunt GroupX Night Service — Night Console ServiceX Night Service — Night Station ServiceX Night Service — Trunk Answer from Any StationX Night Service — Trunk GroupX Off-Premises StationX PC InterfaceX PC/P BX Con ne c t ionX Personal Central Offi ce Line (PCOL)X Personalized RingingX Power Failure TransferX Priority CallingX Privacy — Attendant LockoutX Privacy — Manual ExclusionX Property Management System InterfaceX Pull TransferX QSIG Global NetworkingX Queue Status IndicationsX Recall Signalin gX Recent Change HistoryX Recorded AnnouncementX Recorded Telephone Dictation AccessX Redirection On No Answer (RONA)X Remote AccessX Report Scheduler and System PrinterX Restric tion — Controlle dX Restric tion — Fully Restric te d ServiceX Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4
Generic 3 V3 to Generic 3 V4 Transition Reference C-8Issue 3 Marc h 1996 Restric tion — Miscellaneous TerminalX Restric tion — Miscellaneous TrunkX Restric tion — TollX Restric tion — Voice Terminal — InwardX Restric tion — Voice Terminal — Manual Terminatin g LineX Restric tion — Voice Terminal — OriginationX Restric tion — Voice Terminal — OutwardX Restric tion — Voice Terminal — Pub licX Restric tion — Voice Terminal — TerminationX Ring ba ck QueuingX Ringer CutoffX Ringing — Abbreviated and DelayedX Rotary DialingX R2- MF CX Security Violation Notification (SVN)X Send All CallsX Senderized OperationX Service ObservingX Single-Digit Dialing and Mixed Station NumberingX Stra i g htforward Outward CompletionX Subnet TrunkingX Switch Based Bulletin BoardX System MeasurementsX System Status Rep ortX Temporary Bridged AppearanceX Tenant PartitioningX Terminal Translation InitiationX Terminatin g Extension GroupX Through DialingX Table C-1. G3V3 to G3V4 Transition Reference Feature NameNew V4 FeatureChanged for V4Not Changed for V4